This review is especially for their Ralphs "Pickup" service…read more I shop using the Ralphs app. Using all the digital coupons in the app, I do all the meat shopping here. Kroger brand is always the best bargain because it's the parent company of Ralphs. With everything in my digital shopping cart, I checkout and order pickup for free the next day. An employee at this Ralphs finds everything for me and bags it up. They bring it to designated parking spots on the lower level. I very much appreciate this personal shopping service. In the app, make sure to select this Ralphs location for the greatest selection, as it is one of the best in Sherman Oaks. Your shopping Items are kept in a special refrigerated section, so it stays fresh until you arrive to pickup (according to the employee who brought me my groceries last time). If you do end up going inside this Ralphs to shop for yourself, it's one of the nicest ones I've been to in the Valley. Thank you to all employees who make this Ralphs excellent.

I placed on online order because it's easier to grab groceries this way after a 12 hour day. I got…read morea call 20 minutes before the pickup window and was told that not only would my groceries not be ready for pickup at the selected time, they would not be ready at all today. But don't worry, I could go pick them up at some random time tomorrow (I work an office job, that doesn't work for me) so instead of guessing when I might get groceries, I contacted customer service to help me cancel. Well only the store can cancel the order, so I got to waste 45 minutes with them only to have to go in and deal with this myself. Why have a customer service line if they literally can't do anything?

I enjoy shopping at Gelson's because they carry unique brands plus they have their own indoor…read morebuffet. Have you seen what goodies they have? This makes getting some lunch or dinner quick if you don't feel like cooking. As for me, what keeps me coming back is their chicken pesto salad. That is my fav by far! I also love the parking lot space because it has plenty front and back. They currently have fall and Halloween decors for sale. Oh and there's also a frozen yogurt business inside. Seems to be popular too.

I want to rate this market higher as I have fond memories as a frequent visitor 20 years ago…read more Then, the service was fast at the deli, the side options for sandwiches were better, the deli offerings were different, and it was still pretty affordable. Fast forward to a visit a week ago to grab a sandwich to go. I was warned service would be slow, but it was snail pace. 30 mins later we left the market with 2 sandwiches (add avocado) with a side of fruit each. $15 a sandwich was a bit steep. Looking for forks was a feast in its own. They were at the salad bar. Luckily an employee pointed me in the right direction. I really do miss the almond flan. If they still had that option, I might have been more forgiving that one 1 person was working the deli counter.

I stopped by this Ralph to go to the Starbucks inside. This is the first Ralph that I been to that…read morehas a Starbucks, it's usually another grocery store. The parking lot for this supermarket isn't that big but I was able to find a spot when I came near the entrance. They have self checkout station here which I think is great to have, you will miss it when you don't have it. The store looks pretty spacious inside.

This will be my shortest review to date, but this Ralphs location has become my favorite Ralphs in…read morethe Valley for many reasons, especially today. I called the Seafood Department to place an order for some fried fish. I had called last Friday around 7:30 p.m. to order fish, but it was too late. Anyway, Adrian (sorry if I misspelled your name, sir) answered the phone and was very polite and courteous while taking my order. Now, this is a "you buy, we fry" service inside a grocery store, so I wasn't quite sure if I could call in an order. But after my last visit, where I placed an order and walked around the store while the fish was frying, I honestly didn't see why they wouldn't allow it. I originally wanted catfish fillets, but they were out. Adrian offered catfish nuggets as a substitute, but I passed. I then asked for red snapper or rockfish, but they had neither. I moved on to cod, but at $19.99 a pound, I said, "Not today." Finally, he told me they had tilapia for $10.99 a pound, so I ordered two pounds. He asked what seasoning I wanted, and I told him I wanted to try all three -- Cajun, lemon pepper, and one other that I can't remember. He told me it would be ready in 12 minutes, and when I arrived 12 minutes later, it was ready! It was fresh, hot, and delicious. I could hardly wait to get back home and eat it all lol. I will definitely be back next weekend. Thanks again, Adrian. :-)

I really love this Trader Joe's Sherman Oaks location -- it feels brand new, bright, and very well…read moreorganized. Shopping here is always a enjoyable experience. Parking is super easy and convenient. You just drive up the ramp, go through the gate (it opens automatically), and there's no ticket needed. You even get one hour free, which is a huge plus. There's plenty of parking both underground and at street level in the Citrus Commons complex. I'm a big fan of Trader Joe's in general and shop here every week. What makes this store special is the selection -- you can find so many unique products that you won't see in other grocery chains, including a lot of European-style foods. Some of our favorites are eggplant spread, sauerkraut, frozen sweet cheese pancakes (blinchiki), pork dumplings, and many other great items. Prices are reasonable (around average), especially considering the quality and uniqueness of the products. The staff here is incredibly friendly -- honestly, one of the nicest teams I've seen in any grocery store. The atmosphere is always welcoming, clean, and easy to navigate. Another great bonus: there are actually two Trader Joe's stores right across the street from each other on Riverside Drive. This newer location is bigger, brighter, and has even more variety. And if one store is out of something, you can simply check the other -- so convenient! Highly recommend this location -- we're lucky to have it here in Sherman Oaks!

Sherman Oaks now has another Trader Joe's location, directly across from another. All items you may…read moreexpect to find is here, too, including those popular totes - all in stock! Parking here is easy on the street or in the parking structure, versus across the street in a cramped parking lot. The staff are friendly here as any other Trader Joe's. One remark I will make is that this location feels bigger and less claustrophobic than the one across the street - both the parking and the shopping experience. This is indeed my preferred one between the two.

13 yrs later and still a complete vibe! They have moved with the world and continue to…read moredifferentiate themselves from TJs which they've in some ways competed with for over a decade! Service: no frills no thrills but you bet they will take GOOD care of you. Quiet leaders that simply get ish done and they're like a machine! Don't worry if what you want is out they can likely make it or find it quickly. Ambience: one table to sit and enjoy your purchase if you got a yummy cold pressed juice, smoothie, or a cold or hot snack or meal. Small boutique grocery store meets food mart. Food selection: they have delish sushi made to go on the spot and fresh pre made options! They have pre seasoned meats for those quick cook at home meals. Delish ready to go cold pressed juices and smoothies (highly recommend the Golden Milk with tumeric ginger vanilla coconut milk or water etc. Also recommend the chicken fried rice when freshly cooked at lunchtime! Also their fruits veggies and Asian cooking and food selections are fantastic. Parking: pretty easy in a decent sized plaza type lot. I imagine weekends can be tricky with TJs traffic. Forgot about this spot as I moved long ago, but will be sure to stop in when I'm in the area! Great vibes and mad respect to a business that has survived the test of time, competition and a major pandemic!

Old food at high prices…read more PSA: Always check the production date label on your prepared food here. Not everything is made fresh daily. I picked up a few items tonight, and one item missed the mark. * The Bad -- Hard Rice: The pickled pear baked salmon onigiri had a tough, dry texture. * Food : The package label showed the rice ball was already three days old. * High Price: It cost nearly $7 for stale food that I could not finish. Their prices are high. Head to the Valley's Japanese grocery store like Mitsuwa in Northridge for sushi or a Korean grocery store like Greenland Market in Van Nuys for prepared food made the same day at lower prices. The Good: * The spam musubi was made the same day and tasted fresh. * The butter mochi was delicious. Final Thoughts: I expected fresh food made that morning. Selling three-day-old rice balls at this price is unacceptable. I will not return because they sell items past their prime. I would not buy their sushi based on my experience as it might be old as well.

Clean inside. Starbucks located inside the store. free 2 hour parking in the underground garage.read more

We bought a loaf of bread at the bakery. At home, Mom discovered it has a huge whole through the…read moremiddle of the loaf. She called the store, they told her to bring it to customer service. Mom waits in line at customer service, but they are too busy to actually help her. Finally, they took a moment and addressed her. She showed them the loaf, they told her to go exchange it. They didn't refund the cost of the bread or offer a store credit or anything for the inconvenience of driving all the way back to the store. At the bakery, Mom chose a replacement loaf and asked a bakery employee to open it and check to make sure it didn't have a hole. They looked at one slice. She asked them to check the entire loaf since the bad loaf also had a few good slices and they gave her attitude. This is Pavilions' problem. You sold a bad loaf of bread. It was not deliberate. But it is your problem to resolve. So make some attempt at customer service to encourage us to come back to your store. Driving all the way back to the store and waiting in line at customer service and simply getting what we paid for the first time is not resolution. Make an effort. Do better.

I feel sad this TJ store will relocate close to end of year by hazeltine and Ventura blvd next to…read moreTaco Bell. That place would have even less parking and parking not free if you park elsewhere. I think this original TJ store in Sherman Oaks is the best TJ store for seniors, since parking space even in this small parking lot is always available. The staff are always friendly and helpful. Plus the Farm Boy is in same parking spot

Ok I never have a bad experience. It was last Monday and maybe the younger lady was having a bad…read moreday but prior taking me she was having an issue with a customer, customer got bothered and I was next. I paid cash and asked for no coin change back. She asks if I want the receipt and I kindly said no. She grabs my cash back and throws it inside the bag with my other items....i don't know work as a register as well and I do not just throw change back at a customer. Why would she do that? Anyways like I said maybe it was a bad day b

Really great Whole Foods location. I was a bit skeptical about going here because it is on Ventura…read moreBlvd, and I thought parking would be a challenging. However, I had a wonderful quick and easy experience here. I came specifically for the whole food family trays. I went straight to the prepared foods area to see what they have, and I ended up with the salmon, sweet potato, and green beans platter. Afterwards, I circled the store a bit and it was bright and clean inside. I really liked how there was outdoor seating for the cafe which overlooked Ventura Blvd. This location has its own parking structure where you can park for as long as you need to. I will be returning soon, and doing my Amazon drop returns at this location!

WORST $8 I've EVER spent! Should've went to McDonald's down the street. I ate it, because I was…read morehungry & didn't need to waste time & energy, I had studying to do, which was the point of grabbing breakfast here! & I NEVER go return/complain about food. BUT, I will post review, because it was ABSOLUTELY disgusting . I FORCED myself to eat it! Tortilla was MUSHY, like uncooked dough! Potatoes inside were HARD, like they didn't even get cooked! The fact they charge this amount for PURE $hit is UNFATHOMABLE, seeing that this is SUPPOSED to be "high end" grocery, right? Disappointing that Whole Foods is just a SCAM in the end, overcharging for food, that is PROBABLY WORSE than McDonald's, or Ralphs or Vons. It's MORE like a homeless shelter, & the FOOD & FILTHY Tables outside on patio REPRESENT THAT!! Food from WEEKS ago & dirt ALL over tables w/flies LOVING IT!! Can't blame the neighborhood declining, when they're part of the reason, can't even clean their own store! LAZINESS & BAD employees is the ONLY excuse! They got a quite a few..Wiping tables USED to be part of BUSINESS.?.?...STILL can't be NORMAL, after COVID i guess, even though that was fraudulent too...smh...CLEAN!! How hard is that?...Another Jeff Bezos $hit company...

What a great market! We are traveling and we needed to use the bathroom so we decided to go here…read more Not me coming out with purchases! This market is so great and has so many items to offer. Healthier items to add! They have a cafe area in the front so I got a coffee and decided to look around. I do also think their prices are very reasonable. Very great selection and also with food. In the back, they have areas for a to go meal. Service was fast and good. They all kept busy. It was also clean, no bugs, no trash, everyone keeping to themselves. If I lived nearby, this would be my go to grocery store. Update: tasting the pastries I'm sad. They taste like they been out for days. Not very good. I'd skip the good looking pastries in the front.

I normally do not write reviews over a small inconvenience, but this experience was about much more…read morethan waiting for a drink carrier. I purchased three smoothies at the Whole Foods Market on Sepulveda Blvd. in Sherman Oaks and asked for a carrier so I could take the three drinks with me. One employee turned around and spoke with another team member but did not explain whether someone was getting one, so I stood there waiting. After about seven minutes, I asked how much longer it would take and was told they had run out downstairs and someone had to go upstairs to storage. I ended up waiting around 10 minutes total. While I was waiting, another customer approached and one employee abruptly told me, "Can you move? I need to take care of the customer." I moved immediately. When the carriers finally arrived, the employee handed/tossed them toward me and did not offer any help opening one or placing the three drinks inside. I calmly said that it would be helpful for the department to keep carriers available before completely running out because customers may be in a hurry and smoothies can start melting while they wait. Instead of simply acknowledging the comment, one employee responded sarcastically, "Haha, whatever you say." The employees then started laughing and making sarcastic comments among themselves. I asked directly whether they were laughing about what I had said. They looked at each other and sarcastically responded along the lines of, "Noooo, how would we do that? Never," while continuing to laugh. At that point I asked for a manager. I explained what happened and specifically requested that she review the camera footage so there would be an objective record of the interaction. Running out of supplies happens. Having to wait occasionally happens. My complaint is about employees mocking a customer, responding sarcastically, and treating a normal customer-service concern like a joke. I was not yelling, insulting anyone, or behaving disrespectfully. I simply expected basic professionalism. I hope management reviews the footage and addresses this with the team because this is not the level of customer service I expect from Whole Foods.

I mean it's a beautiful, expensive, California grocery store. Everything is perfect inside. There…read moreare no carts, you can be handed a basket if you need one and the aisles are very narrow in comparison to other grocery stores. Like these are one way aisles pretty much unless you are a California size -1. I'm old fat and cranky so parking is the biggest concern of mine and I actually googled which is the Erewhon with the least hassle free parking and this one came up and it's true. There is 90 minute free parking and it's not exactly simple. You have to get a ticket and then you may be double parking someone inside and you have to give some people your keys so if they have to move your car you can't they can. They held onto my keys but did not move my car so I didn't tip them. I wasn't expecting to tip when I went to a grocery store. There's more than one business in the plaza so I think they're employed by them so just be prepared with that and have cash on hand. I did not get the Hailey Bieber smoothie although I was tempted. I've heard mixed reviews and I know it's very expensive and I did not want to spend that kind of money on a smoothie. I didn't like. I did end up getting a bottled peanut butter smoothie and that one cost $14 and it was really delicious. It tasted healthy, but it was really good. I also got some vanilla chai crisps that are in the back corner by the freezer section and those are delicious as well. Those were $6.99 for a bag and honestly, I thought that was reasonable. I did get a strawberry cream dessert. It's all natural and I think vegan or something or other. I don't know. It was really good, from the few bites I had I was going to save it and it melted in my car so hopefully it will taste good tomorrow even if it's not in the shape originally was. I also got some Keylime and Meyer lemon tarts. I tried the lemon one they should be refrigerated which I did not know until I tried to eat them. The lemon one was good. I have not tried the lime one yet. I ended up spending $44 on five items. I just went there to say I've gone there. Would I go there regularly if there was one available to me probably not but I would go occasionally. It just seems now that it's a lot of content creators or people who want to see content creators, or people we're just going there is a tourist. I can't imagine anyone doing their weekly shopping here.

Ah yes, the famous smoothie for $20, you people disgust me. Anyway I came in and got the smoothie…read moreand some Mac and cheese. Smoothie had good flavor, strawberry taste to it. Overall it was above average. The Mac and cheese was mid if I do say so myself, had little bitty specs of cheese and the overall flavor was mediocre. End of the day I would not come back. Hailey Bieber Smoothie: 7.9 Mac And Cheese: 6.8