Says they take WIC, has the little symbols on the price tags but NO they don't take WIC. They very arbitrarily decide when to accept WIC and when NOT to. It's so crazy how WIC and the grocery stores purposely try to be as difficult as possible to where you just can't even use it? According to WIC I can purchase all these products. I meticulously looked for the little WIC symbol on each price tag, made sure it was the correct portion of ounces I'm allowed to have, and WIC is not going to pay for it when it clearly says it's on my list and I haven't gotten it yet. The cashier was a nice kid that TRIED to help me but when he talked to his manager, the manager said, "just tell her the products she's trying to get are NOT on her WIC list" but you can clearly see they ARE on my WIC list unused. WIC and the grocery stores have been so difficult since day 1. They say I can get fruits and vegetables. Then I try to purchase a tomato, not organic, just a regular tomato and WIC will NOT cover it. It took forever, months and months to figure out what milk they'll let me buy. Just so many problems. It's like they're trying to frustrate moms into NOT being able to use their WIC benefits? So ok then, WHY offer them? Why do stores lie and say they take WIC if they are randomly deciding not to accept WIC whenever they feel like it? Just save yourself the hassle and don't offer it if you don't want moms to use it? I would also like to add, I'm sick. I shouldn't be walking around but I wanted to use the last of my WIC benefits so I walked a mile to the store and back, sick as dog, only to NOT be able to use the benefits either way. And it made me sicker; the throat infection spread to my ear. read more

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Super nice staff. Great selection of staples. However, Im looking to find a new place to shop because this place is run by a manager and a company that cares more about littering the aisles with pop outs than the mountain of customers who have asked for it to stop. It's stressful to navigate around the countless hardboard displays of junk. Just look at these reviews. If it came out that this store was part of an ongoing social experiment or TV prank it's about the only thing that would explain the ridiculous amount of trashy displays littering the store. read more

Solicitors galore here! I got asked to sign a petition going in and leaving the store. I was there to pick up pasta sauce and I found the store brand Kroger spicy dill pickle flavored chips. Darn, I didn't look closely but they're not kettle chips. Only a buck and a half on sale, worth a try. read more

Ralphs - Kroger Spicy dill pickle flavored chips - Grocery Near Me - Burbank, California

Today I went into the Ralph's that I've been going to for 30 years. They have allowed people to solicit and market INSIDE THE STORE!! I was near the gourmet cheese area and I was approached by two guys trying to get people to sign up for internet service. And they were approaching other people as well. I come to shop in peace, not to be solicited for services INSIDE THE MARKET. I let the store manager know that I WAS NOT HAPPY with this! And it's not acceptable. And if this is still going on, when I come back, I'm going to find another market where I can shop unmolested!! read more

0 Stars. Worse Ralph's I ever been to. This Ralph's does not allow return for Instacart orders. I waited almost an hour to speak to the floor manager Danielle , she wasn't even on site. None of the staff knew where she is. Neither was Luis the store manager. They deserve to be fired. Called the customer service number and no one picked up. The store is a total mess and unorganized. DO NOT SHOP HERE. read more

I do love Ralph's and this mega store is definitely a solid one. It stays busy and near produce (good quality) is probably the most traffic heavy near one of the two main entrances which makes me wonder how often they regulate surges in customers during a pandemic. Weekends are definitely a good time to do this. I was (and am often) able to find everything I needed and they were actually replacing a few items I wanted as I was shopping so they stay on top of replenishing and customer care. I was greeted twice on the floor and helped out at self checkout via coupon. I'm not always close to this location, but the parking lot is very spaced out. The store itself is laid out well though self checkout feels slightly claustrophobic even with the dividers in place. Some friendly shoppers, but also quite a bit or rude ones so it evens out. The again maybe it's weather... Either way it's nice to be nice... Especially when picking rice and all things grocery priced. read more

I came here today 4/23/23 and I bought 3 lbs of King Crab. They did not hand me my items instead this blonde hair young kid that worked the meat dept walked it to the front. I have never experienced anything like this before when buying food at a market. I feel like I should call corporate to see if this is a new policy here at Ralph's. I'm highly offended and I feel like I was discriminated against. Daniel who worked in the meat dept was very helpful and that's the only reason I'm giving one star. :( read more

Ralphs - a person holding a bag of food - Grocery Near Me - Burbank, California

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They start making sushi at their station at 7am daily. Super fresh & the rice are still warm! Price is reasonable. I will definitely come back for more!! read more

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This is the largest of the three Burbank Ralphs Supermarkets.This location went through a mega remodel a few years back,so it's clean and organized. The open floor plan makes it easy to navigate the aisles and there are always workers throughout the store if you need any assistance. This store also offers free same day pick up service with designated parking spaces in front of the store for your convenience. This Ralphs has a Starbucks,Sushi station, U.S Bank Branch,full service deli and a large floral section. This location gets busy but there are plenty of parking spaces and all the registers are usually open. Due to the coin shortage if you pay with cash they now put any coin change directly on your Ralphs club card for store credit on future transactions. All the lines have social distancing markers on the floor and cashiers are behind plexiglass. read more

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first i prefer this Ralphs for almost all my needs. however they have a new person in the Sushi section. there was a very nice couple working there and now there is a very rude young lady. i thought first maybe she was having a bad day, however the second time i thought she needs customer service training she is terrible. i will no longer purchase my sushi at that store. i dont need to be treated badly. On the other hand there is a nice young man that works the self check out and he is very kind and helpful. Jean read more

Mercy was so kind and helpful. I was stuck in the self checkout line, and she came right over and helped me check out, without embarrassing me or rushing me. Great work! read more

This Ralph's is systematically ripping people off. To get the advertised price in the circular or on the shelves is like pulling teeth. They want you to download the digital coupon but 9 times out of ten there is none. All I wanted today? Some cheerio's for $1.99/box...(as advertised). The cheerios rang up at $5.49 and when I complained, the manager Miguel offered to take $1 off. I explained that I wasn't going to pay $8 for 2 boxes of Cheerios and I wanted the advertised price. I told Miguel the digital coupon was as not there...(they basically never are these days)... he asked to see my phone (about 5 times) ...but...yeah there's no coupon and he couldn't find it either. He said "I think that was last week". I told him the advertised price was $1.99/box on the shelf and he went back himself to check it. When he came back he took another $1 off but seemed confused that I didn't want to pay $2.99 (which is a lot less than $5.49 lol)... I had to make a fairly big scene and insisted he gave me the advertised price. Miguel said to me condescendingly "a dollar? All this for a dollar? Here bro you want me to pay for you?" Yeah all I want is the prices that were advertised, I don't need the manager trying to make me look like a broke bum in public. He was exceptionally antagonistic and it took me literally like 20 minutes...just to check out. I'm not down with this classic bait and switch tactic. Grocery stores who do this count on 99% of shoppers not making a fuss and just overpaying. This IS NOT AN ACCIDENT. This is like EVERY TIME I COME TO THIS RALPH'S! Also...if you're using self checkout...you should be aware that the middle scale added an extra xtra half pound (on my two bananas) Shady as hell read more

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FAIL!!! Quite possibly the worst grocery store layout I have ever seen, making for a downright frustrating and unpleasant shopping experience. The floorspace is absolutely cluttered with displays making it painful to just maneuver through the store. You will literally go down a narrow aisle crammed with displays in the center that hardly leave room for one person with a cart to get through, so when you encounter another person you are unable to pass side by side so you literally have to back up while you have multiple people queued behind you that have to do the same thing. It's like they crammed way too many items into the store given the amount of shelf space. They should use this store's configuration to demonstrate how to NOT configure a grocery store, it's appalling that someone even approved this hideous layout. Shopping in this store in a way feels similar navigating LA's nightmare traffic. BTW, I'm describing this on a typically weekend or evening, I can not even fathom how inferiorating it must be to shop here around Thanksgiving or Christmas. Suggestion to Ralphs: poach the employee who set up Pavilions on Alameda, they actually knew what they were doing. read more

I was so lucky that this location was open on Christmas Day. I don't really celebrate it anymore and I don't have any family to go visit so, I wanted to have a feast by myself, I didn't have anything in the house so I decided to drop by. This location isn't too far away from my home store but, it's one I rarely visit. I remember coming a couple months ago and it looked so empty. I had trepidation coming here today but I was craving sushi and nothing was open. I know grocery store sushi is hit or miss but, I'm not picky especially today (Xmas day) I was lucky to find the store was bustling with other shoppers, still able to find parking. They have a big lot which I really like and a CVS next door. The hot bar had a few interesting items, a rack of ribs which I was super tempted to get but, since my last experience with Ralph's' ribs was terrible, I decided to skip it and went to the sushi section. They had a good variety so I got the Philadelphia roll and the California/Crab roll. Then I swung by the beverage section and it always astounds me that the Starbucks cold brew (ready-made bottle) is so expensive here compared to Target so I got Stok instead. Then I got some snacks and was lucky enough to find a small gift section at one of the end caps. I had one or two people I still needed to get fits for and thankfully they were already on sale. Grabbed it and went home. The sushi wasn't that good, the rice was stale but still edible. The snacks were delicious as always and the Stok was good in replacement of the Starbucks. I liked the variety of items this location carried and the cleanliness of the store. Might visit again. read more

The store is extremely crowded. Not because of customers but because of all the displays they have in every isle. There are way too many displays in this place. When it is crowded, it's extremely difficult to walk through the store without practically bumping into someone or a display. A new thing the store seems to be allowing is booths outside the store for people to ask you for even more money. So now they're taking up space in front of the store. Self Checkout: They took out at least 4 self checkout machines for 2 longer machines. I don't understand the point of that. If you're trying to hire less cashiers, then don't limit the amount of self checkout machines. They get rid of those 2 machines and they could add maybe 8 regular self checkout machines. For me personally, the store would be great if I could just walk in, grab what I need, pay for it and go. Instead it's become a bit of an obstacle course. read more

Who wants to complain on holiday ? But as I decided to go pick up a ham last minute the two at the deli were on shift ... one young man one middle aged lady .. the young man says we'll be right with you ok I stand acknowledgement.. I'm waiting I'm waiting I'm waiting ... the lady walks to the shaving machine that NOW we are face to face pretty much .. , says absolutely nothing !!! I'm still waiting ... they are both talking that's where I thought ok it's Christmas but really ? I still got absolutely NO HELP ,,even if they had said our apologies but nothing ... I reported to the manager who seemed kind but was like I'm use to this attitude.. I told manager it's holiday I'm not one to be like this but they are completely ignoring me after saying be right with you .. I hope he reviews the camera footage .. this place is going down hill sadly to say the reviews are not too positive outweighing bad . read more

Not understanding these reviews. I love this location! Staff is so nice and helpful! Well stocked and organized. Good size parking lot, restrooms. Love the flower arrangement, deli, and bakery options. It's Saturday, and lots of cashiers open, thankfully, hate using self checkout. But this location is nothing like the ghetto Ralph's by my house lol I'd rather drive all the way to this one. read more

Pretty bad. Self checkout associate is no help. Brian I believe is his name. Apparently he's the manager too... or at least that's what he told me read more

Cashier was very friendly, and quick she was born for this type of job! She packed my bags perfect as well!!!

One of the best Ralph's and best customer service I know. They got a big deli and food section, cheese section, bread, and more read more

Ralphs - Ralph's entrance NFL season - Grocery Near Me - Burbank, California

Why does this location never seem to have enough checkers? Even self-checkout usually has lines. This photo is just one of the register lines at 11am on a Saturday when only about three checkstands were open. Yipes! read more

Ralphs - 12 deep in line waiting to checkout and three more carts behind me. - Grocery Near Me - Burbank, California

Everything there is much more expensive then anywhere else! You also have to watch the produce- I purchased watermelon that I had to throw away!!! read more

I HOPE UPPER MANAGEMENT READS THIS Our North Hollywood location closed so I was forced to either shop at Smart n Final or Vallarta. Both of those grocery stores do not offer the groceries that Ralphs offers so I will drive 15 minutes out to the Burbank Ralphs so I can get their premium groceries and their deals. The last 2 visits to this store were very unpleasant, not because of the groceries nor set up but because of the employees. One of the visits I witnessed what I think was a manager, she was an older lady who was so disrespectful to a young man that was trying to bag our groceries. Mind you I had purchased over $300 of groceries for thanksgiving and he was kindly helping my sister bag the groceries when this lady yelled at him and asked him where her go backs cart was at, she made him stop bagging my groceries and demanded for him to go get her cart. Everyone including the cashier was in shock. The 2nd trip was not as bad but not so good. I once again purchased about $250 worth of groceries and when I walked up to the cashier not only did she not acknowledge me, she never looked at me nor asked me if I needed bags. She just scanned my stuff and was looking around and talking to other employees. All I remember about this woman was her nice blue Chargers jacket. With that said, I miss my old Ralph's, everyone there was so nice and always greeted me. I hope management makes some changes because this store is worth the drive. read more

It is 12:17 on a Saturday night and there are literally 15 people in line for one check out stand. When presented with respect to the staff, they shrugged and said "Sorry." I mean, why bother running a business if you hate your customers? Don't put up with this. Tell Ralph's to go fuck thrmselves. I'd do the same except I need some booze right now. So really, I am the victim here. Just remember, it's shocking, but a huge billion dollar corporation doesn't give a fuck about you. Shop local read more

The absolute and only worst part about this Ralph's isn't the employees or things in the store, it's the customers. There are so many Karen's/Kevin's that will complain about anything and everything. I drive out of my way to come to this Ralph's which is in a nicer area compared to the one in NoHo. Having to see and hear some of the insufferable/incompetent/entitled people that come here has me at a loss for words. You can even find some of these people complaining on Yelp lol. read more

This is for the bakery. I came in today to pick up a bday cake for my coworker and the bakery associate was so rude. It was 11am and he wouldn't put an inscription on the cake. He said the person was out and wouldn't be back until the next day. I asked for frosting to do it myself and he once again said no. Then I asked for the manager and also said the manager was out and wouldn't be back until tomorrow. I knew he was lying but went self checkout and bought the plain cake anyway. Very disappointed with the service at this location read more

Great staff and customer service. But the layout is the worst of any Ralph's I've been to. Every aisle is loaded with products in displays right in the middle of the walkway, making it difficult to move past people. Refrigerator aisles are obstacle courses where customers have to squeeze past each other with barely any room to do so thanks to giant stacks of products plopped right in the way. Traffic jams galore. read more

I come here a lot, it's always adequate but today I went to the meat deli and was helped by this younger bigger lady. She was in the middle of cutting my turkey with three people waiting behind me she said she will be right back to get more turkey, instead she rang up another employee for some fried chicken and left us all waiting. Then after 15 minutes comes back and says, sorry there is no more pastrami turkey. Just bad customer service read more

More miss than a hit here. Lines have now become unreasonably long. Wait times can be upwards of 45 minutes to get out. This doesn't work out for picking up frozen items like ice-cream etc. As of late, this location has been having problems keeping stock as well. Consistency of this location no longer exist. read more

I went to Ralph's this morning and they've done away with even more cashiers. First they added 6 self checkouts to the front by the Starbucks.those have been there for a few years. Sometime last year they did away with two more checkout lanes and added 6 more self checkouts (next to the flower dept.) These are rarely if ever open . Apparently an employee needs to be standing there for any questions or problems. Fine. Then schedule someone. Today I noticed they added self checkout lanes next to the self checkout by the Starbucks . Basically regular lanes but with no cashiers. Really? What's next? Should I get there early to stock the shelves with items I will buy? So getting rid of good employees and krogers/Ralph's making more money. I didn't count but I believe there are four "regular" cashier lanes left and on a Saturday morning only one was staffed. So done with this place. read more

I just left this market, first I had to remind the checker Ito give me credit for my 8 bags I brought in. The box boy just threw everything he could in the largest bag and everything else in to 2 other bags. Then I had to go back and get the rest of my personal bags! And repack my my groceries when I got to my car. I used to not use self checkout because that's someone's job, but now if they don't care about how they do their job then I won't care if they keep it. read more

One star because I don't like being harassed by the solicitors that hang outside right in front of the entrance way. I just want to grocery shop in peace. I was followed to my car by one of these solicitors and have filed a complaint with Ralph's because of it. It's too bad that they allow the solicitors because the store does have a lot to offer but I won't be back because I shouldn't have to be in fear while picking up groceries. read more

Worst customer service. Busy weekend and only two registers open. Both lines backed up with 8 guests and multiple employees were just standing at the front watching the lines continue to back up. read more

This is a nice, spacious Ralphs with great selection and a deli and cheese section. Other than that, it's a nitemare. In addition to once seeing a lady (patron) yelling and being yelled at by store clerks for reasons no one could figure out, this store is filled with miserable workers. I stood at the deli waiting for a lady to finish slicing meat. She never looked at me but I heard someone say something to someone. Finally she turned around and repeated, 'Can I help you?' I asked for a sandwich and she gave me a dirty look and got grabby with the meat and cheese from the counter. Food made in anger is never good. I asked if there was someone else making sandwiches I should talk to. She just said, 'You stand over here for sandwiches.' Over here was about 4 feet to my right. At that point I held up my hand and told her not to bother with the sandwich. I then proceeded to self checkout and decided I had enough groceries to make my own sandwich anyway. Self checkout was fun. The scanner worked intermittently so I asked the girl (?) lady (?) monitoring the registers for help. I kid you not, she literally rolled her eyes, put her phone in her pocket and very slowly walked towards me as if she was trying to figure out an escape of some kind. As soon as she got to me I asked for a manager. Attitude adjustment! From that point on she was right there helping me out. The manager showed up and I decided not to throw the slow lazy infant under the bus but did mention the deli. Look man, this is not fun for anyone. I don't want to get groceries any more than the workers want to sell them. I don't want to wear a mask or feel handcuffed to a disease or go out and risk breathing someone's germs but that's the state of things. Sick and tired of everyone wearing it on their sleeves. It only gets better when the attitude does. And shit...If you have a job you're doing better than so many other people out there. Suck it up buttercup. I think this Ralphs trip will be my last. read more

This happened on July 14th between my dad and an employee who worked at the self-check out area between 2pm to 3pm. My dad, who is Latino, has a notable accent when he speaks in English and the employee who, my dad assumed, is White, mid-20s to early 30s, with brown hair. When my dad asked for help, she ignored him several times, until she finally turned to speak to him and was very harsh with him. She stood very close to him with the walkie talkie (radio?) against her mouth observing him, saying absolutely nothing into the device. She didn't help him with the self-checkout at all. He felt as if she was treating him like a criminal, especially with how she talked to him. I found this unacceptable, not just because this is my dad, but how the employee was treating other customers. The reason that there is two stars and not one star is because the manager was the saving grace of the store. I called customer service, had a manager quickly come talk on the phone with me, and I explained about the incident between that employee and my dad. We are not asking for anything in return, we just wanted to tell them that we were disappointed with the experience and just to talk to that employee. The manager listened to me, she was calm, professional, and alert. She apologized on behalf of that employee and I do believe that she will have a conversation with that employee about their behavior. read more

Ralph's certainly needs more checkers. The line is way too long and the prices are too high

Great management, they care about the customers there was a mistake with my purchase and they solve the issue in a timely manner.

Very rude cashiers, Your cashier is most likely to scan your groceries and toss them if you're brown or black. Cashier number #9 kindly spoke to a white male politely right after me. Don't bring your business here!! read more

The prices on many items are out of control. They want $4.50 for 6 Kaiser rolls that used to cost $3. A small sour dough bolle is $6. I could go on and on with what I saw today. It's now cheaper to shop at Whole Foods. The Kroger corporation is pillaging the public. It's a disgrace, really. We customers, who made this company a success, are being thanked this way. On top of that, they are getting rid of more workers. They have just added these fancy new check out systems with conveyors. You scan your item, put them on the belt and they go to the bagging end. You pay and then you move down to bag your items. While you're doing so, the person behind you begins to scan theirs and their items come and mix with yours while you're trying to bag them. It's the dumbest invention I've ever seen. The US airlines managed to make flying a really horrible annoying experience. I didn't think a supermarket could pull that off. I guess I was wrong. It's really sad because I've shopped at this supermarket for many many years. Not anymore. I don't normally eat donuts but I couldn't help but take this photo. Are they serious with this pricing? read more

Ralphs - Grocery Near Me - Burbank, California

Ralph's is the closest market to us so of course we frequent here often. In Burbank it is referred to as the BIG RALPH'S as it has a bigger array of items. There is a big deli that makes a great sandwich. They have hot food, a large salad bar, an olive bar and sushi maker on site. Also they have a big bakery, seafood counter and large produce section with many organic options. They fry fish for free which I love. Makes for an inexpensive lunch on the go. They are very nice and will do their best to order any speciality items upon request. There is a REDBOX, florist and a US BANK on site as well for one stop shopping experience. They recently added a small bulk item section where you can buy bulk grains, seeds and granola. I love this and hope they look into expanding their bulk item selection in the future. (Which hopefully it'll bring down the prices some) But it is great when you want to bake and don't need a large quantity of nuts. Although their produce section is huge I feel their prices are way too high. But if you can stick to the sales, you will find affordable fruits and vegetables. Sadly for them I still find myself going to several stores to save. The .99 Cent only store across the street is great for staple fruits and veggies. Cuz seriously... Why spend $5 for a bag of potatoes or ice when you can get them for a buck?! But I guess some people will pay for that convenience. Not me though. 99% of the time I am greeted with friendly smiles and helpful staff. I especially love the discount section in the back of the store.. Even though some of the stuff on clearance is hardly worth the discount...sometimes there are some great deals to be had. My mother always taught me, shop the outside aisles to stay healthy and always stick to your sale ad list. Great advice I've always followed. The parking lot has ample parking. Right next to CVS. read more

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