The water was very expensive it was overpriced I don't think I'm going to shop there too much anymore there's usually a long line and not that many clerks so wasn't very happy I'm going to other stores and it wasn't like this they was a lot better than the prices were better read more

Ralphs - Expensive water - Grocery Near Me - Burbank, California

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From the moment I walked past the security guard until I went to check out, not a single employee said "hello" and I passed many of them. The stock clerk was blasting a personal stereo while I was on the SAME AISLE shopping! Two stocking clerks were saying f*#ck this and f*#ck that while I was shopping. The GM has picked lemons. Avoid this store. read more

Ralphs market has always been our go to market, always has what we need and want. Love Ralphs market. When it comes to the deli and bakery to me no other. Cakes always good employees always there and helpful. And lastly the deli rocks. Luz the great lady behind the counter that makes my sandwich is the best Ralphs deli has on staff, most nicesest, friendly ,kindest, most attentive. Love her. Keep ot up. read more

Arecely from the Deli Department is a horrible employee. I called the corporate office. Let's see what happens.

Ok this is a local for me and been going here it's ok .. but after this weekend I went and evening I'm not sure what exactly to say about the experience. & yes my fault for not having enough money to cover my purchase I'm pretty sure I'm no the only one but ok , I was 10 dollars short so I had to return items and in the self check out lanes wow how embarrassing and stupid of me but the guy employee was rude like relax if you don't like working there than don't simple like that , not only that one lady manager shift leader I don't know what **** she is .. I had to run to my car to get 65 cents and oh no I couldn't take my stuff until I comeback with the 65 cents I go for 65 cents and she went yup and made a face oh no people like to test the wrong people but I'm being patient with people like her paying more attention to her male employees than customers .. after I already paid 50 something dollars she was complaining over 65 cents making a big deal for 65 cents and don't get me wrong I understand but I would've comeback with her 65 cents and now throw it in her ignorant face .. read more

They need more people to serve food, woman focused on only the people near the deli. I stood there 10 mins and all she did was help the left side and two others before me left. I asked because i stood there so long and i didnt know about the numbers, she told me i had to pull another one which put me last after i waited so long and quietly. Honestly sad and she seen me waiting that whole time too read more

The store has enormous potential that will never be reached with current management and personnel. The fantastic amenities are all going to waste due to rude and/or apathetic employees. But my biggest complaint, and the reason I will no longer shop there, is the fact that the employees continue to allow shoppers to bring their dogs into the store and, after pointing it out to them (Miguel), do nothing about it. Section 114259.5 of the California Retail Food Code says that "live animals may not be allowed in a food facility." Maybe I'll just call the Board of Health. read more

This place sucks shit customer service horrible last night spoke with mgrs Herbert due to a cashier speaking wrong to his coworker horrible then this morning comings to get stamps around 7 am and mgr taking her sweet time instead of ringing me up because I'm in a hurry to go to wk she's talks to her coworker that is extremely bullshit mgrs and certain employees should not be working there at all. District mgrs should hire people that care about their customers horrible treatment. read more

This Ralphs is much better than a lot of other Ralphs store I have been to. There is a huge choice of fresh produce, bulk items and they even have a fresh fish and meat section where majority of the times the servers are super nice. Not to mention there is a Starbucks and a US bank inside which makes it pretty convenient - you can catch 3 birds with a stone not too - lol! read more

2 lanes open at all times! People standing 6 thick at the checkout and when told about, the manager gets snippy. Do better.

I had a bad experience tonight at this Ralph's for the first time i was harass and discriminated by employees name Adriana G , and Christian and Miguel. The manager didn't do absolutely nothing to fix the situation. read more

Ralphs - a close up of a luggage tag - Grocery Near Me - Burbank, California

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Horrible selection and rude, checked out workers (at least a couple). Personally going to avoid this location.

You know, I come here because I don't really like the Ralph's in North Hollywood. It's nicer, cleaner and until last night, a pleasant place to shop. One thing that erks me is, they close at 2:00 am but at midnight, there are MANY MANY hand carts with stuff on them to stock in front of things I need. Last night, in front of all the milk and bacon areas. Now, I am no bitty but one guy was stocking the freezer dept, the ice cream isle and he had some loud music blaring and it was playing Naughty By Nature..OPP. Uh ok, that song is soooo in appropriate to be blasting while you are open and customers are shopping. Navigating my way past boxes, hand carts and pallets is super annoying, I wonder why they feel like meed to do that when they are open for another 2 hours? read more

Beautiful Produce Department. Always has fresh produce. It's always so beautifully stacked. Friendly employees read more

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I made a special trip to buy two Carvels ice cream cakes at this Ralph's location for my birthday party. It's been a hot summer in Burbank, so I made sure I went to the closest store and came right back home. I bought two of the sheet (the biggest size they offer) cakes. Paid. Drove home, put them in the freezer right away. Cake time came and I pulled both cakes out and one of them was deformed. It had completely melted and frozen back and put back in the freezer ofthe store to be resold. It was disappointing to say the least, my 50 guests got to have smaller slices and had to share the one sheet cake because the other one was to discussing and probably not safe to serve. Why do you put back a frozen ice cream cake back on the shelf once it has been taken out? Who knows how long it stayed out before you "restocked" your go backs from the front of the store. Horrible, horrible experience to go thru once you are in the thick of the party and you can't run to buy another one. I'm glad at least I bought two. At least one of them was in good order and not refrozen after being melted. Now I'm out of $37 and my guests got thin slices instead of heathy portions that I intended for them to get. Ralph's! You need to write off some items and not restock. read more

I just had a horrible experience at the bakery trying to order my twins birthday cake. "We are too busy ." I Cc was told. If they can't slap a quick Happy Birthday on a pre made cake, you don't deserve my business. I've been shopping here for over twenty years and the service has steadily gone downhill. read more

Cashiers are really nice however very short staffed. Great variety of products Andy store is always clean.

good decent store, better than most Ralph's in Southern California. Clean with ample, easy access parking. I would recommend it.

I was the only person in line and it took the guy OVER ten minutes to cut a pound of meat. I also needed cheese, but after another ten minutes of methodically slicing, I gave up and walked away. You would've thought that I asked him to split the fucking atom. SLOWEST. DELI. EVER. read more

This review is specifically for the Sushi lady. I used to come here all the time for sushi. I came by one day , and asked her to make a plain sushi roll which I get all the time. This time, she rolled her eyes and said "no" with no further explanation. Maybe it's a language barrier or maybe she's upset she flips fish for a living. Dont support bad customer service. read more

Ralphs - Grocery Near Me - Burbank, California

Every year I spend Thanksgiving week at the Marriott Burbank Airport hotel and this Ralphs, on the Northwest corner of Victory Blvd & Buena Vista Blvd in Burbank, becomes a daily destination for food, snacks, and adult beverages to bring back to my hotel room so I don't have to survive completely on meals eaten out. It allows me to make healthy choices in my eating habits in spite of my being uprooted and stuck in a hotel. The parking lot has ample room, so I never have to walk far to get inside. The store is clean, brightly lit, and stocked with all different types of food. I particularly like to visit the large deli/bakery section which even has a hot soup bar for those times when I want to eat something hot. I was particularly impressed with their selection of liquor. It's MUCH better than in the grocery stores back up in Bakersfield (where we don't have Ralph's, btw). Now, I'm not suggesting it rivals a BevMo! but if you can't find what you're looking for here you must be quite the liquor snob as I found it hard to believe they were missing much of anything. The selection of grocery items is excellent, and the prices are very reasonable. What more could one ask for? Oh, yes, the employees are super friendly and helpful, too!! Definitely will be back next year! read more

Ralphs - Great selection of alcohol & mixers - Grocery Near Me - Burbank, California

If I could give zero stars I would. I USED TO SHOP HERE BUT NOT ANYMORE!!! Only 2 checkout clerks , long lines ! I usually go to the self serve but on this day I needed a checkout clerk. I bought 4 -12pks.of soda & 1 tube of toothpaste. The middle aged female clerk with long black hair slammed the packs of soda in my cart & slammed one of them right on the toothpaste box & broke it open!!! She had an angry face when she slammed it into the cart& never said "sorry". How RUDE!!!!' BYE BYE. RALPH'S, HELLO VON'S! VON'S clerks are always respectful & courteous! read more

5/25. Just had great service at the meat counter. Wish I would've got his name but the it was Monday evening and I was looking at the New York strips. He was restocking the shelves so I asked the guy if they had what I was looking for. He went into the back and sure enough found what I was looking for. He made me the 4 pack of New Yorks and I was on my way. He easily could have said no and continued restocking the shelves but he didn't. Great customer service goes a long way in my book. Too bad that more places are placing importance on quantity and not quality. #CustomerService read more

How do you rate your typical, go-to grocery store? Uhhhh it's fine, I guess? It usually has everything in stock (except bananas, they're a bit of a rare fruit here). This location is close to home and has great deals on high-quality fruit and veggies. They almost always have deals on almond milk, dairy products such as yogurt, and meats. If the lines are long, try the self check-out.The machines can be a bit fussy and sensitive, but take your time and put the item on the bagging scale right after you scan it. I have never had any particularly negative experiences here, except for having to hunt down bananas from time to time. Staff has never been rude or unhelpful, so I'm confused about some of the poor ratings regarding customer service. read more

Horrible customer service that includes the managers! The store is beautiful and the food is great but employees have no clue what they are doing . read more

Ralphs it's OK I just find it to be very expensive, open till 1 AM in the morning which makes it nice not far from my house I still don't go there to shop on a regular basis only to pick up one or two things maybe ice cream or a quick pizza when I don't know what to eat produce is good very expensive you can spend almost a dollar on every item you buy , The one in victory and Buena Vista is a good one for late night see your friends there read more

So I have had a few run ins with racist folk here. But today my boyfriend who experienced it while shopping. The cashier who I will not name was extremely nice to all the white ppl in front but when my bf was next she was extremely rude to him. My bf who is black is an extremely polite human being. The cashier threw the receipt at him, even after that my bf wished her a good day and she responded by saying whatever. I just don't understand why the need to be so nasty Yvonne? I am sick of the racist bigots who think it's ok to mistreat ppl for no apparent reason. read more

This is a great location and what I like about this Ralphs is their cheese bar. You can come in and sample all kinds of cheese and get wine parings, which this Ralphs seems to always have plenty of. They always have fresh flowers, worldly fruits and veggies plenty of wines and cheeses. What more could you want? read more

Ralphs - Nice deli for hot and cold meats. Claire is such a sweetheart there - Grocery Near Me - Burbank, California

When I do need a full sized, full service supermarket, I go to Ralphs. If you aren't a Ralphs club member, do yourself the greatest favor and sign up to get the discounts, the coupons and the points for 10 cents off on each gallon of gas at Shell stations. They have just about everything you need. I generally don't buy my produce there because I've had some marginally fresh items a few times (thus the 3 star rating). TIP: If you like fresh fried fish, they seafood department will cook it for you while you wait. They will coat, season and deep fry to your liking. This works for great for Talapia tacos. read more

REMODELED and CLEAN! Best grocery prices with your Ralphs Card. Do know that if they dont carry such an item you want (for regulars) do place an order... might take a while to get it, but they will get it and notify you that they have received it. On every Friday... they have $5.00 Turkey which you can purchase either cold or hot. The employees are very nice and sometimes funny. A+ 5 Stars read more

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I've never had this negative of an experience at a grocery store in my entire. The employees here are unforgivable in their hatred for their jobs and complete negatively towards the customers. It made me very, very sad do see that this is where we're going as a people. I gave a warm hello to the person at the deli counter and received no response. I ordered the things I needed. She brought them back threw them on the counter and simply walked away. Not a word. When I finally got to the checker he was on his cell phone making a personal phone call as he was ringing people up. It was absolutely astounding. My advice, never shop at this location. If you do you just help this kind of behavior to continue. It's heartbreaking! read more

First off, if the internet says the store is open until 1, it is open until 1. (Yes, I know Yelp still lists it as 2...) Don't do the whole "locking the door at 12:45" thing. The Allied Security person cursed at me. He may not be an employee of your store, but he does represent it as the first face I see when I come in. As it stood, I was allowed in to buy something really quickly but given "only three minutes" - even though 1am was still ten minutes away - and then Mr. McSecurity took his slow time to allow us out, as myself and two or three other customers were locked in. And when he came back, he was disrespectful to me yet again. I do like this Ralphs for two things in the daytime, though - the sushi (though prices have gone up too high) and the chicken tenders (though the deli is so slow, even though everyone working the deli is kind and great). But still... meh. Really angry about how I was treated tonight. read more

I want to thank Ralphs for the FREE pick up service. I'm 68 and have been shopping at Ralphs Victory Blvd Burbank for 11 years. Since Covid 19 hit it has been very stressful for me to go grocery shopping. At the first of the shut down in March the pick up service was booked at least a week or more out which did me no good. Now you can get same day pick up. Everyone involved is extremely courteous and the selections made for me are better then what I could done myself. Ralphs you have made my life less stressful in these troubling times, thank you :-) read more

i absolutely love this ralphs i come all the time, the starbucks staff are always nice and so is the actual staff. I'm giving this 5 stars cause i've had no problem, but there is just one lady who constantly gets on my nerves, i dont know her name but she's a little older and has long black hair with bangs. i genuinely don't understand her problem, ive seen her treat other customers super rudely. like seriously if you hate your job so much then just quit? maybe i just come in on her bad days but it's just no excuse to be rude, ive worked in customer service for a longtime and i understand how much it sucks but i would never treat strangers like shit. I don't want to take away any stars just cause of this woman who is probably just angry about her life, i hope everything turns out good for her, but seriously please consider these people's feelings. read more

The sushi here is pretty good. If the guy is there, he'll make you a combo if you ask for 1 dollar more. The fish isn't always the mouth watering yellow tail melting gold like at a nice restaurant but it certainly better than California Roll and way cheaper. I've noticed they have a lot of solicitors always at one side of the entrance. So either pick the far side entrance or do the Larry David-esque pretend you're on a cell phone call so they don't bother you. read more

Absolutely the worst store due to under supported employees. I can not be upset with the employees when they clearly are unaware of protocol and how to deal with situations. I feel bad for the people who work here since they are not given the tools to be stand out employees. It is a shame that such a large corporation clearly refuses to train staff in customer service, and general daily business. I have been waiting to be reimbursed for a wrongful transaction for over a month. Every time I visit the store I am told to return at a later date because they do not know how to deal with the situation. It is frustrating and embarrassing when I ask to see a manager and then have to scream my business and subsequent failure to be respected across 3 check out lines. I do not appreciated being embarrassed or rudely spoken to in front other customers when I am just trying to get the money that Ralph's has stolen from me. read more

Ordered paper online. 2 packs of Soft and strong, the one with a yellow duck, Kroger brand. 48 count mega roll. Scheduled to pick Friday 12, between 1:00-2:00 PM. Arrived @1:30, called, waited less than 20. Employee was professional and courteous. No issues as far as that goes. Problem is, he hands me 2 12 roll pack of the cheapest Kroger brand. Which is comparable (to me) to the toilet paper you get from the 99. He proceeds to inform me, that they had to substitute my order because they were out of Soft and Strong 48 count. I was disappointed and I even asked him, " you guys are out of the one with the duck? That's the one I like" he replied with an " I'm sorry, yes, we're out of stock. I was bummed out, but I am aware it does say they will substitute IF product is not available. I was about to drive off, when I remembered I needed something from the store. Got my items and just out of curiosity, I decided to go by the toilet paper isle ... I guess between the time it took me to park and walk inside, they got a delivery and were able to stock the shelves with Soft and Strong. The one with a duck image. In case you can't tell, I'm being sarcastic. This person (employee) lied straight to my face, not 1 time. But 2 times. WTF!!?? Who does that? I asked the cashier why someone would that, I guess HE was fresh out of "DUCKS" with a capital F, to give that day, because he seemed to believe it was a "computer error" umm. No. The "computer" did not go to the toilet paper isle, looked at my order, looked at the shelves FULLY STOCKED with said item and decided, "NOPE, I will substitute the order with this sandpaper instead" and then I will Lie about it. No. I it was not a computer error. Cashier did not even suggest I speak with a manager. The only reason I didn't ask to speak with the manager? I had just got off work, was starving. I just wanted to get home. So I get in my car, decided to check my receipt and noticed the guy at the deli messed up on the label for the potato wedges. He printed out a label for hand breaded chicken nuggets at $5.99 lb instead of $3.99 a lb potato wedges. SERIOUSLY???!!! WTF?! read more

Very disappointed in this Ralph's. This is the third time I have bought something expired without realizing it. I thought I had looked closely at the dates this time as the organic cottage cheese, yogurt, and milk typically expire within a couple days of shopping, however, 24 days expired and still on the shelf is unacceptable. Managers, isn't there someone who is responsible for checking this? Someone can seriously get sick. I actually thought this read 3/5/17 as almost one month expired is crazy, however, as I went to eat this, I was shocked at the date of "use by 2/5/17" (shopped on 2/26/17.) I've been very pleased with the new organic line and the customer service is always great as this is my "go to" store. Ralphs team, Please look closer at your products before you decide it is safe to sell! read more

Ralphs - Very much expired! 21 days to be exact and still on the shelf to sell - Grocery Near Me - Burbank, California

This is a great place to shop. Customer service is Great what ever you need you can always ask. There is a variety of selections of drinks, food, fruits and Vegetables etc. I need to get some roses for my daughter's graduation and the florist was very helpful and helped me pick the right selection. I was happy and was hassle free. When ever you have the chance there is the 50 percent off and you get a lot from breads or pasties and lunch meats. I always do that whenever I stop by to go to the US bank. Always try to take time because a lot of bargains can slip through your hand. I recommend a visit and experience it for yourself you will love it. read more

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Ralphs had a "Holiday Spending Bonus" that ending on 12/15/19, this was based on how much you spent during a certain period of time. 30% off if you spent up to $400 and 50% off if you spent over $400. The employees and managers said they did not know what it was for and had acted like it was made up. It was on every receipt that came out of Ralphs for a month or more. Come to find out that they were supposed to give a discount on all general merchandise items that you purchased in one transaction. I am sure that most of the people did not get this deal since Ralphs acted like they did not know what it was for. It was their promotion. If they did not know what it was for, how was anyone else supposed to know. This is false advertising at its finest. I know what Ralphs was fined for false advertising a couple years ago. Not a nice thing to do to customers. read more