Delivered what they promised. The service man called to check in on time he would arrive, and was friendly, personal, and professional. Would absolutly recommend them. read more

ARCO Lock & Security provided outstanding service! We are in California, and our property is in Arizona, so sometimes it's hard to find vendors who are willing to work with us remotely, and who we can trust. ARCO was not only willing to work with us, they went above and beyond with security camera installation, re-key services, and helping to coordinate wifi repair technician scheduling since we're out of the area. Thank you ARCO!!! read more

Brent from Arco came to rekey 7 locks in our home. He was professional, friendly and completed his tasks very quickly. He offered solutions to door issues. All locks are working great. Would be happy to use them again. read more

Kevin F. was great! Super knowledgeable and helpful. He was very efficient and got the job done right the first time. Thanks Kevin!

My Husband I just moved to Mesa, AZ from out of state. We hired Arco Lock & Security for rekeying. Brent was our technician and was very professional and knowledgeable. He provided great customer service and was patient in answering our questions. We would highly recommend Brent and Arco Lock Security. Thank you! read more

Excellent communication, on time, and quick and efficient work. The locksmith re-keyed our locks and was done in no time. Very professional. read more

I was very impressed with my technician Brent who came to rekey my house. He was on time and super friendly and professional. I appreciated that my hands were full and he offered to help carry my load upstairs. My door handle was lose and he took it upon himself to look in his toolbox for a screw and fixed it. He did not charge me for this but rather I took it as a pride in his work. I would wholly recommend him and ARCO lock. read more

The locksmith showed up on time and was very pleasant. He worked very quickly and did a great job. Was wonderful speaking with him and watching how effective he was. read more

The technician did a great job! He was on time, quick, and very personable. He wore a mask the entire time, and was great about setting things up and leaving a clean space behind! read more

Technician was knowledgeable, prompt and courteous. Re-keyed my house, reprogrammed garage remote and was able to provide a remote for golf cart garage that previously had none! read more

Great customer service! Arrived on time. Completed work quickly and efficiently. Friendly and helpful technician. Highly recommend.

The technician was on time, friendly and efficient. We couldn't believe how quickly he was able to change our door locks and garage door opener codes. Recommend them highly. read more

My home warranty covered a very reasonably-priced re-keying via ARCO Lock & Security, so I wasn't expecting great service. BUT, great service is what I got! Kevin rekeyed all 5 of my locks in record time, and was incredibly kind and professional. I would definitely use ARCO again. read more

Excellent experience! We were connected to ARCO via our home warranty. We will keep their number and happily use them in the future! We had great communication with the office and the technician, Kevin Fehlen! He arrived on time, efficiently and quickly changed all of our locks and supplied new keys. He worked SO hard to get one broken lock to loosen, but after 20 years in the weather it just wouldn't give. His effort was so appreciated! I highly recommend ARCO!! Tell them the "other Laura Jean" sent you! read more

He was very polite. He was very professional. He was on time. He answered all are questions for us. He did a awesome job. I would ask for him again read more

Arco technician was punctual and performed the work efficiently and diligently. I appreciate the professionalism.

After moving into a new house we requested a rekey through our home warranty company (One Guard) and they sent out Arco. They were absolutely fantastic. The tech was super nice and you could tell he knew his stuff! (I think his name was Jordan?) He came in a unmarked personal car but dressed very professionally. The reason I am knocking them down a start is due to their availability. I had to wait about a week after scheduling to get the job done. On a side note, here is something I thought they could have done strictly for customer service reasons. With my rekey service through my home warranty I get 6 keyholes rekeyed and 2 garage door openers. I don't have a garage but I have 7 keyholes. When the tech came I was kind of expecting them to do the additional key hole at no charge due to the fact I didn't have any garage door openers needed and it literally took an additional 30 seconds. They charged me $12 for one additional keyhole. The whole entire job took less then 10 minutes and it cost me $69 for the home warranty service fee, plus $12 for the additional keyhole. I'm not complaining, but seeing how easy and simple it was I'm shocked he charged me as that would have been one easy way to make me a huge promoter of the company! read more

Brent and Arco were awesome! Punctual, professional, and did a great job. I highly recommend them!

Would definitely recommend this company. Arrived on time and finished quickly and efficiently. Thank you!

This company was utilized through my home warranty company and I couldn't be more pleased. They contacted me right away, I was able to get on the schedule easily, the technician was very friendly and completed the job efficiently and quickly. 2 thumbs up and kudos! read more

Called these guys to re-key the business doors. 1st guy comes out and said he's not familiar with these locks. Fine, I'll wait for the next guy. 2 guys come out the 2nd time re-keys everything is fine right? WRONG! The door does not lock at all now. Usually, takes a turn of the Alan wrench and boom - locks! Now it doesn't even do that. Called them out couple more times to have them look at the locks -- Still does not work. To conclude they call back and said I'll need a new lock...........They can give me some quotes.......... Really, you "re-key" my door and break it and now tell me I need a new lock!? I guess I shouldn't worry about robbers breaking down the front doors anymore cause they've already came.... supposedly posing as locksmiths. read more

It appears Adam S (owner of CopperStart Security) continues to post misrepresentations of the truth on several review websites and I grow even more disappointed in his actions. What Adam fails to mention is that the original install that his company did was done poorly and is not consistent with what would be expected by a professional security installation company. I willingly followed his instructions and called the alarm company to come fix the problem in lieu of his company; the alarm company's response was that CopperStar did not properly install and setup the glass break remote sensors. The security alarm stated that the installer did not properly program them and that is the reason why it led to so many false alarms. Adam has argued on several occasions and other websites that the issue was that I moved the sensors. Again, this is another misrepresentation of the truth as the alarm company had to fix an improperly programmed sensor and that is only something Adam's employees could have done. It is above and beyond any immaterial adjustments I made. I severely disappointed by Adam's conduct and professionalism. I struggle to understand on how he can think this is good business. Instead of trying to reach a mutually beneficial resolution or "smoothing things over." it appears he wages a war on his customers on Yelp and other websites. See his other comments on other Yelpers' reviews of CopperStar. See his comments on Angie's list. This is a pattern and he appears he is more concerned with battling people then doing what is right. I have tried to provide constructive criticism in the past and unfortunately it appears Adam has resulted led to online harassment and bullying because of that. I honestly hope for the best for CopperStar but the future does not look good if Adam continues to run his business this way and treats good paying customers like this on the internet. It is shame that sites like Yelp and Angie's List are meant to be safe environment for reviewers and Adam won't respect that. read more

Great communication and very reliable. He was quick and offered options and was professional. Would use again for sure!

Had these guys key a house that was just purchased. Quoted a price over the phone and set a time for the morning. The guy showed up on time and rekeyed everything we needed done. The price we were quoted on the phone was what we paid. Honest, reliable and friendly service. I'd use these guys again no problem. read more

An ARCO employee by the name of Brent came to recode my garage door. Later that day, I noticed that the cover for the garage unit on the ceiling was missing, leaving the lightbulb exposed. When I called to inform ARCO of this, they asked me to text photos, acknowledged receiving them and said they would call me back. After nearly a month went by with no call back, I called THEM. Brent and the company refused to take responsibility for replacing the missing cover. Very poor customer service. I would not recommend ARCO. read more

I found ARCO through my home warranty company. Honestly, I do not know where they have been all my life! They saved me so much time and the services were fairly priced, granted I think the pricing may have been different since it was arranged through my home warranty company. I had them change out the locks, re-key my home, reprogram the garage remotes, and install a security system. Josh was the technician who came to my home, and he is the best! First, I was late to the appointment due to work, but he was very professional about it and went on his business as usual. He worked very, very quickly but was precise and knew exactly what he was doing. I may have surprised him with some additional service requests, but he was very amenable to doing anything I requested. When I asked him for an opinion, he was very decisive, and he communicated in a way that was direct, straight to the point. He also took some time to teach me how to use the security system. He double checked his work to make sure all was in working order before he left. I guess this review is more about the technician they sent to my house, but if Josh is an indicator of the quality of the company, I would have to say they are top-notch. A little more about the security system, they use the MONI Smart Security. The security panel provided to me was touch screen and easy to use. It has the ability to talk, rather than beep. The door sensors are small and adhesive to the wall rather than drilled into the wall. The small size is more aesthetically acceptable for me, and I prefer my items to be stuck onto the wall rather than drilled. It also has website and phone app capabilities. The entire system is extremely easy to navigate. read more

Arco was the company contracted by my home warranty to re-key the locks on my recent home purchase. After submitting the warranty service request I received a phone call from ARCO to confirm the work to be done and scheduled for the work to be done the next day. The tech (sorry, can't recall his name) called 10 minutes before he arrived as promised. When he arrived he verified who he was, asked a few questions, checked the locks to be re-keyed and got the job done within 15 minutes. What stood out was he answered a couple of my questions regarding my locked mail-box and gave me advice on how to handle it. Small thing, but isn't that what makes a successful service call for both sides.? Thanks Arco Lock & Security. read more

Our service tech was well trained and made the whole process easy and fast. No problems and everything worked as expected.

Kevin was prompt, courteous and answered all my questions with professionalism.

The tech was great he re-keyed about 18 locks, double checked to ensure they all functioned properly, they were recommended by Home Warranty Co, will use and recommend if ever needed again read more

The guy came through "OneGuard Home Warranty" (donot buy this) Did not perform anything and I had paid $75 dollars for the 1 minute conversation we had. I had to cancel since his company charged $15/hole of a key which meant payning another $60 extra on top of the $75 to complete the job. Not an approachable demeanor either. Home Warranties are something I DO NOT recommend buying. read more

Do not use this company. I technician was dispatched to rekey 3 doors. The technician broke two of the three latches and sent us an email when I complained offering to fix it for $169. Are you kidding? You brake the latches and then try and charge me $169 to fix what you broke? Again stay away from this company. I have also filed a claim with the BBB reporting this company. read more

My home warranty scheduled lock changes through ARCO and they were great. The tech was on time, courteous, he knew what he was doing and double checked everything he did. You can't ask for more! read more

My installer, Luke, was on time and very efficient in re-keying the locks and installing a new alarm system. He went above and beyond by fixing one of the deadbolt anchor holes and was very quick about it. He discussed where the alarm keypad could go and asked, ultimately, where I would like it placed. When finished, Luke took the time to explain the alarm thoroughly. He also called back in the evening to follow up on a question I had earlier in the day. read more

ARCO was great! On time, very quick, and very reasonably priced. I will definitely us them again.

Solid work, quick and efficient. The tech wore a mask per Covid and was easy to deal with. Had a few locks re-keyed. Smooth sailing.

Never use these people. They are horrible. I had my lock changed in November. In less than 1 year they have had to come out twice to fix the lock since it doesn't work. Of course am always charged. Total rip off and bad work. read more

Service was fast and simple. The tech was very helpful, considerate and pleasant to work with. I will use them for future needs!

The service guy showed up very quickly and with a mask and was able to complete the work in under 20 minutes. He was very friendly and gave me extra information regarding some future door repairs. I will definitely use ARCO in the future. read more

Service was great. I needed to have my new home's doors all re-keyed The technician arrived on time, was pleasant and completed the work quickly and appropriately. I would use the service again read more