Very demanding on keeping you as a member for subpar quality work. I wanted to cancel, but it would be a heavy price tag; however, they were able to give me a lower rate for the remainder of my service, along with shortening my plan of 24 months to 12 months. Oh, and if you don't use the service during a month, they'll still charge you! If this doesn't conclude by the 12 month mark, and if they somehow automatically reinstate me, this will be a guaranteed one star. read more

Been a long time customer with Aptive. Today, I had an 8-12 appt, but no one showed up or contacted me to provide status. Finally, after I called Aptive (several times) , call at 10:15, 11.30, and 12:45, I got a text from technician , Josh, that he was on his way. I had cancelled the service an hour before that, and finally get a response an hour later. Giving them "1" more chance, as really need service. read more

These people showed up at my house without invitation. I did not want their services, as the reviews speak for themselves. The man rolled up on a hoverboard. He rang the bell and I asked him what he wanted. He lied to me and said he was working on a house down the street, giving false names of "neighbors." I told him to leave 4 times, but he was argumentative. Whatever the service and cost is, I'm still not interested in a person cold calling at my door. If I need pest management services, I will initiate the call, and it will not be to this company. read more

Aptive Pest Control - Employee who was difficult to get rid of from my property. - Pest Control Near Me - Yorba Linda, California

My whole life I have lived at this house I have never had a door knocker come to my door 5 times within two days they refused to leave kept trying to argue when I kindly asked them to just move along and on top of that were completely rude kept talking over me trying to find any pest in sight when none were visible very sketchy people I would highly recommend not working with this company. read more

Got hit up by a salesman today. I understand he's trying to make a sale but connecting with the customer is so important!! He made it seem like he was doing me a favor by offering to clean spiders for free. I barely have any!!! Plus 65 bucks a month is pretty high and too often. Decided to look him up, just like the previous reviewer said he's out of state, maybe thats why he's disconnected? Strangest part is we were taking about integrity in pest sales and I found out he started his own company. So...was he representing Aptive or himself? read more

BUYER BEWARE. They are very difficult to cancel service. When you call, you get offshore call cent in India that you could hardly understand. And when you try to cancel, they'll give you the run around. The first You need to be insistent and check and make sure there is no future appointment schedule. The first call I made to cancel, they said they did, I called back the next day and found that they had scheduled a new service. I had to call again to cancel a second time. read more

Our dog was poisoned because of this company's negligence. We trusted Aptive Environmental to safely handle rodent control at our home. Instead, their technician left Selontra poison directly on the ground, even after I personally showed him where the secure traps are. Later that same day, our sweet boy Gus found it... and our nightmare began. We rushed him to the ER. He's endured days of agonizing treatment. He could've died. The emotional toll this has taken on our family--especially our kids--is something we'll never forget. We provided photos, vet records, and even confirmation from the ASPCA Poison Control Unit showing exactly what Gus ingested--and still, Active Environmental refuses to take responsibility. No apology. No accountability. Nothing. If you have pets or children, please do not let this company near your home. We are heartbroken, and we're sharing our story to protect others from going through what we did. #JusticeForGus #PetSafety #RodentControl #DogLovers #ToxicExposure #Negligence #ActiveEnvironmental #Beware #PetParents #FamilySafety #GusTheDog #DogPoisoning #UnsafeService #DoBetter #HoldThemAccountable #WeTrustedYou #PestControlWarning read more

Aptive Pest Control - This is the Selontra rodenticide that was left unsecured on our property and found by our sweet puppy. - Pest Control Near Me - Yorba Linda, California

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Poor quality in servicing. Charged me $199 for canceling after using their service for 1.5 years.

A representative from Aptive showed up at our home and completely disregarded multiple clearly posted No Soliciting signs. He rang the doorbell several times before we finally answered. When we asked if he had seen the signs, he ignored the question and launched into a disjointed sales pitch. He appeared to be under the influence -- slurring his words, unable to stay focused, and asking personal questions like our names and when we moved in. We asked him to leave. After we shut the door, he remained outside and shouted that he would be "coming back soon," which felt like a threat. When I reopened the door to ask what he meant, he again refused to explain. When asked for his name and company, he said his name was Eli and he worked for Aptive. After the door was closed again, he began yelling profanities and personal insults at our front door, which we caught clearly on our doorbell camera -- including threats directed toward me. By the time I came outside to confront him, he had fled the scene on a hoverboard. We immediately contacted Aptive to file a formal complaint and provided them with a detailed account and video footage. We also filed a police report with our local department. Aptive acknowledged the complaint and said they would begin an internal investigation. However, more than 24 hours later, we've received no follow-up, no update, and no apology. This experience was alarming and unacceptable. Based on this and other reviews, it seems Aptive either condones or fails to control the behavior of its salespeople, who are using aggressive and inappropriate tactics in residential neighborhoods. We've informed our neighbors and urge others to stay away from this company. This kind of behavior should never be part of any sales strategy. read more

Easy to schedule appointments, with flexible times to accommodate your convenience. Their team will thoroughly spray for any pests, including ants, roaches, and others, both inside and outside your home, ensuring complete pest elimination. The office staff and on-site workers are very polite, professional, and respectful, providing a positive customer experience. read more

Depends on your tech. Some want to get out in a hurry, others take their time to explain their process. They are polite and knowledgeable.

Lack of respect given to property owners Representatives door knocking do not respect multiple NO SOLICITING signs. When asked if they are selling services, they avoid they question. When asked if this was a government program to provide free services, they avoided the question. When the rep was asked for the company phone number, he gave me his cell number, When asked for a business card, representative said they will return with info. AVOID THEM!!!!!!! LIARS!!!! - was told my neighbor signed up read more

Aptive Pest Control - Washington - Aptive Rep who cant read no soliciting signs and is a LIAR (gave false info) - Pest Control Near Me - Yorba Linda, California

I signed up with aptive in October after them soliciting in my neighborhood multiple times. I was told I could cancel after 6 months. I stupidly signed a contract for 24 months not knowing I would be charged 199 dollars to cancel anytime before the 24 months. I was not happy with their scheduling of appointments as well as the services not working for the pest problems I have. They have horrible customer service, the service they provide does not do what they claim and they lie to get you to sign contracts and lock you in. I would never recommend this company to anyone. read more

Do not under any circumstance sign up for this service. My husband made the mistake of entertaining these people, they refused to cancel us. Do I need to call three times to cancel? After months of back and forth they have sent us a cancellation fee of over $300! Ridiculous. I have filed a complaint with the BBB. I will update once this is resolved. read more

I scheduled an initial treatment for a late appointment on 11/18/25 but they showed up earlier so i had to reschedule and also some discrepancies on the contract. Someone called me the following day on 11/19/25 to talk about rescheduling the following Saturday early in the morning and better pricing. We agreed on the contract and he said he will send a new contract soon but I did not hear back from him by Friday night. I texted him that night for any information and have not heard anything from him since then. read more

Avoid Aptive Environmental at all costs Update: Even after our cancellation was confirmed months ago, Aptive showed up at our house again -- trespassing on our property. The representative said they "needed to spray" and tried to pitch us a discounted deal. We've told them to stop. We've written, called, and emailed. And they're still showing up. This is not a misunderstanding-- it's harassment. Do not trust this company. They do not respect cancellations, boundaries, or basic professionalism. Original Review: We canceled our service in 2024--confirmed it multiple times: in person with a technician, over the phone with a rep, and even with a supervisor. But they kept showing up and spraying in January and February without our permission. We told them clearly to stop trespassing on our property. We paid one final time, just to put an end to the madness, and then had to cancel our credit card because they wouldn't stop charging us. It took multiple emails just to get written proof that they had actually canceled our service. And still--they had the nerve to try and bill us again after cancellation and eventually sent our account to collections. For a service we didn't ask for. This company is shady, aggressive, and completely untrustworthy. They will ignore your cancellation, charge you anyway, and then harass you for money. Don't make the mistake we did. Read the Yelp reviews. We're not the only ones they've pulled this on. read more

Do not do business with APTIVE!!!! I've read the reviews and I wish I would have read them prior to using them!!!! Everything that is written is all true! Even when you send them evidence of what you are disputing they still take the stance of "no refund " period!!! They only take the word of their technicians case closed!!!!! Terrible!!!!! read more

Would give zero stars if I could. Sales guy was so pushy and caught me at an opportune time. Communication and getting a hold of customer service is atrocious and didn't feel as though it got rid of any pests. Avoid if you can. You're better off spraying pesticide yourself read more

I will continue to leave reviews until aptive addresses the situation and makes things right. This company is fraudulent. Would give zero stars if I could. Salesman was pushy and typical smooth talker trying to force me into a contract. He assured me MULTIPLE times that we could do a 3 month trial because I wasn't comfortable with a longer contract without speaking to my partner. My mistake for ever trusting that would be the case. Even after I asked if the three month trial would be on the written contract and being told yes, he locked me into a 24 month contract with no mention of a 3 month trial. I called customer service and explained the situation and they told me that I will be charged a cancellation fee if I cancel and that there's nothing they can do. No one follows up on emailed concerns and the phone line is useless. read more

WARNING: this business is a scam and a rip off. DO NOT GET SUCKED INTO IT BY THE $5 PITCH. It was not clearly explained by their door to door rep that there was a MONTHLY fee of $65! I was made to sound like it was an "as needed" or annual fee. My bad for not getting it in writing. When I called Customer Service they gave me a run around and said I would have to pay $199 to cancel my plan, since i had signed the contract. DO NOT USE THIS COMPANY. read more

NO INTEGRITY AND DECEPTIVE PRACTICES. Aptive was sued (public record). This company will not show up to the monthly fumigation. You call and someone from India is trying to resolve the matter. They will claim they have 30-40 days to fumigate, but you have to pay monthly. They give you a iPad to sign the contract.DONT DOIT!!! Do your research and look up the reviews. You will thank me later. read more

This place is a scam. I still saw pest after they treated my home and when I wanted to cancel they were difficult to contact. I sent several emails and they stopped coming but continued to charge me for a service I wasn't receiving. You're better off buying bug spray and doing it yourself. read more

Fuck aptive!! These guys r dirty assholes!! I canceled my service and told them im not paying their cancelation fee and wouldnt u know i checked my bank account and they fucking charged me $199!! What a bunch of dicks!! I would never recommend this shit hole to anyone!! read more

Sales person came to my door as he passed numerous signs advising of no soliciting. Once I read the other reviews, it is pretty obvious that Aptive has no business strategy other than to pester residence until they break down and purchase the service. read more

Reasons , the product that was used , caused more ants then was , the only thing that died was crickets , the silver fish still was here & ants too many to count . Let just say product didn't work . read more

The service pro was awesome, our eaves have never looked so clean! Carson even dewebbed our kid's play set The sales rep was extremely thorough and hooked me up with a good deal too!! read more

It's no wonder this company has lawsuits in which to deal. The kids they hire are sad. Determined but sad. He came around every half hour whether one was home or not. One of their boys roamed our neighborhood repeatedly knocking on doors at all hours, scoping our security systems, asking questions about our systems, not introducing himself, refusing to show any identification, being rude, back talking and cursing. We got a "hand gesture" at our camera. No is no--especially when there is no regard for property and livelihood. Note: this is a "Pest Control Company". He repeated that he knows he's not allowed to be here in this gated/signed community to each of us that he interrupted, but it's okay because he is "helping". Helping what--he refused to state. When told to leave, he refused. Cops had to be called by several of us. He dressed casual in blue shorts and had their company's name on his polo shirt. Of which he forgot he had on. Tall, skinny, pasty white kid with short dirty blonde/light brown hair with "poodle" curls/fuzz on top. Late teens, early 20s. Dumb smirk. Yes, you read that correct. He never introduced who he was, why he was bothering people, his company, no ID as everything was "on his iPad" that he refused to show any of us. Drugs may have played a part. read more

Great service, had this service for a couple years and it has helped so much. Before I had lots of spiders, mosquitoes and ants now that isn't an issue! Thank you to Aptive and the guy who helped me sign up for giving me a killer deal and giving me a pest free home! read more

The service aptive provides is amazing. The sales reps are very thorough in the sales process of things. I watched Carson walk around my house three times and even treat my trampoline for the black and brown widows highly recommend read more

Completely rude and possibly illiterate door to door salesman. Decided to ignore the TWO giant signs Infront of my door saying we have a newborn and please do not knock. He not only ignored it, but ignored it twice with knocking making my dogs bark and wake up the newborn. I proceeded to ask him if he can read the signs and he just laughed in my face and told me it's not a big deal. Id rather have bugs than deal with anyone this incomprehensibly stupid. By the look of the rest of the bad reviews, it looks like their product is junk anyway. read more

Aptive Pest Control - The kid who laughed in my face after waking my newborn. - Pest Control Near Me - Yorba Linda, California

This is a terrible company, DO NOT CONTRACT WITH THEM. For the second month in a row they schedule appointments and failed to show up, even though I waited all day for them, and that was after rescheduling multiple times. The first service that they never appeared for they billed me anyway and I had to fight to get a refund. Be warned this is not a reputable company. read more

SCAM!!!! Sales rep claimed their big sale price was 39.99 per visit. That the only reason why I did it. Very misleading. Bunch of liars. You think you are signing for a 39.99 per visit deal, but you're not. The rest are 135.00. Then you have to pay 199.00 to cancel. Do not sign up for this. read more

Stay away from this place !!! They will over charge and never pay it back and say they did a service but never show to do it. Then when you call them they find old pictures from other times they did it and just lie!!! Stay away please customer service is terrible as well!!! Don't ever do business with these guys you will regret!!! read more

I cancelled this service 1 1/2 years ago and am still be bothered by the company. Yesterday the "new area manager" showed up at our door asking to speak to me. My husband had answered the door and asked why he needed to speak to me. He wanted to know why we cancelled. This is the FOURTH time someone has come to our house asking. My husband told him we didn't want to talk to him and closed the door. The guy knocked again and, when my husband answered, he once again said "I just want to know why". My husband told him to "go away or we would call the police". The guy knocked a THIRD TIME saying "I just want to know why" over and over and over. TOTAL HARASSMENT! read more

This is a review for the sales person, Mark. He was courteous and not pushy at all. In fact, I told him I would write him a review and here it is. We actually got his office number so we can think about it. After reading the Google reviews (Yelp not so kind but most of the reviews were not about the actual service), we are ready to sign up. I called the office but they can't look you up. If you end up reading this please return to our house and sign us up. Thanks. Mike and Jenny read more

I have been paying for aptive for approximately 3 months and since I have been paying we have not seen a decrease in spiders or bugs in our home. We constantly are finding big spiders in our home and have to kill them ourselves. Every time I text apdtive images of bugs found in our home, they come up with an excuse on why the bugs are still in our home. Do not go with this service they do not keep anything out of your house. read more

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Our first mistake was to speak to the Aptive Pest Control solicitor that came to our door! We don't usually do that but since we kept procrastinating to get information for that service that we needed we allowed him to give us his sales pitch! He was a young man and sold us on an Aptive Pest Control Contract for a year. Terms were for one year, 1st spray was $39. then $95.00 per month. It was for spiders, fleas, mosquitoes and other bugs that we don't have problems with but were included as part in the contract. He guaranteed that if product didn't work they'd come and respray but give a week or so because it sometimes takes a couple of sprays to work in the beginning but they would respray for to get it under control. They did come repeat but their product wasn't working still. We called again and really disappointed because It was a service we needed but Aptive was not delivering their promised Pest Control as stated in contract. I told him I didn't want to continue paying for nothing after paying 4 months. I was told by sales guy he'd speak to his manager, try another of their formulas and spray again. Again the same negative results. I spoke to Law again and told him to cancel next credit card payment because Aptive didn't fulfill their guarantee. Told him it's still plenty of time to cancel next payment due timely and he apologized and said he was sorry because sometimes product works and people are satisfied with service. Told him I wished it had but was upset because we couldn't be outside due to mosquitoes, also same spiders and their webbing and we had been patiently waiting with no pest control whatsoever. Not worth the promises only with nothing to show. He said he'd take care of it on his end. I sent him a text confirming our conversation but only another appointment was schedule by text that we didn't see until the service guy showed up. We told him about our status that we had canceled service and no longer paying for it as per conversation with Aptive Pest Control so he left without spraying. Then we received another text saying we could reschedule because we had missed the last service appointment! I called the company # on that text and was told we had a contract and in order to get out we had to pay $133. to break contract. I told them Aptive broke contract because they didn't deliver the services in contact and we had had paid for 4 months for nothing. She agreed to waive the charge to cancel but they didn't cancel and I was charged another monthly payment of $95.00 even if their representative had said he'd cancel at his end since it was timely before next payment was due. Told her since I had worked with them in good faith and they failed in their guarantee by not delivering then I wanted my full refund because I don't just give money to companies for nothing in return. She said sorry it didn't work! I then called Law and left him a message. He did respond, apologized but said Aptive had transferred him to another state, (I think he said New York) and that he understood how I had expressed our need for pest control when he came and sorry it didn't work. Said he'd see what he could do but couldn't guarantee anything! Do NOT waste your money on Aptive Pest Control. It doesn't work no matter how good they claim it is! I regret speaking to door solicitors! Over $400. wasted to Aptive Pest Control! read more

They are no good to employees and their customers! Service is horrible! I did research about this company and found out they have been sued several times and lost most of the thier customers because they are extremely dishonest read more

I wouldn't even give them 1 star. They are horrible. Their product is trash. So is their salesman Pablo and tech Logan. They sprayed n my front yard and I had ants not even an hour later. They refused to come back. You can never get ahold of of anyone to speak to. Stay away from this company read more

A person identifying himself as a manager with Aptiva came to our door this morning. He knocked and rang the bell despite a sign saying "Do not knock or ring bell". He was very incoherent. Told me he takes care of my neighbor Karen. Which is a lie. Then when I asked if he saw the sign he told me he could do it at half price. He was casually dressed and on a hover board. I'll see to it every one knows what managers at this company are like read more