Spencer was an absolute pleasure to work with at Appliance Factory. He made shopping for multiple appliances straightforward, pressure-free, and surprisingly affordable. As a knowledgeable and professional salesperson, Spencer patiently addressed all our questions, spent ample time walking us through the pros and cons of various features, and even helped us pivot from our initial choices to better options. He went the extra mile to ensure we got the best prices in town--and backed it up without any pushback. Based on this outstanding experience, I recommend Spencer and Appliance Factory without hesitation. read more

Ok so first off what's up with deleting customer reviews very sneaky and weird of yall. But let's talk about yalls delivery service yalls employees pull up complain to the point where ive got to call their boss. They then continue bitching and cursing in my home. When I told them I no longer need their services and they can leave due to their attitudes they then try and take the fridge I had just bought back. This is when I close the garage door on them and they try to get back inside this is where I have to exclaim " I will shoot you if you continue to try and come in" this then leads to the 2 delivery men banging on my home and yelling outside. Would say that there is no value to this service or company and based off the way they delete reviews it seems like their ashamed read more

Got us the wrong fridge and wrong color..never made it right and messed up on financing. Told is financing started day of delivery with 12 mo no interest on black Friday. We got delivery 1/10 and first bill was 2/25. Somehow 12mo ended in November. We lost 1800 and they couldn't care less read more

There prices are better than lowes and home depot. There delivery was great, worth the money for delivery and install. They had to drive a long way out to get to me. read more

This place is a complete joke! Run, dont walk. We purchased a washer and dryer from Appliance Factory Outlet. Upon delivery, the installers said they weren't able to hook the washer up because the hot water line was too tight and they couldn't apply enough pressure to remove the line. My husband came home and was able to detach the line with hardly any pressure. We washed a load of laundry, placed it in teh dryer and found the dryer would not heat. We contacted Samsung to trouble shoot an ensure it wasn't a setting that we were missing. Samsung found that the unit was wired incorrectly which fried the heating element. We contacted Appliance Factory who sent a tech out to assess the install. The tech switched the wires on the back, tested the unit and confirmed that something was wrong with the heating element. We were told someone from service would be out to help with the repair. No one called, so we reached back out and Appliance Factory is saying that this is a Samsung issue... while Samsung is saying it is an Appliance Factory issue. Moral of the story is after no small amount of money spent, our family is left with a dryer that does not work and a company that will not take responsibility for a faulty unit. It's unfair and wrong on every level. Go to Home Depot or Lowes or ANYWHERE else! read more

This is the third time we have ordered from this business. The first a couple of years ago everything was fine. Last month we needed a microwave so we went again. It took 3 trips for them to install it. First they didn't have a tool and needed to schedule a special installer to come out,a skill later he arrived but someone for got to put the hardware in the box. A week later it was finally installed. Last week out dryer motor burned out so we ordered a new dryer payed 100$ for quick installation because we are going on vacation in a couple of day and needed to do laundry. The truck arrived at 4 (it was supposed to be here between 12&2. But of course they forgot to bring the electrical plug. I will never do business with this company again, even if I have to pay extra somewhere else read more

The customer service and management at this store is not worth the lower prices. The manager refused to return my calls after I had an issue with the product fitting in my space. All was pre measured and assured it would fit, once it didn't, the store took ZERO responsibility on a management level, and didn't have the courtesy to even address it, like I didn't matter. I would not recommend this store read more

I ordered a new washer and scratch dent dryer. The washer didn't work from the day they delivered it and it took almost two and a half weeks, with lots of fighting and phone calls, before a new one was delivered. They wanted a technician to come out and look at it instead of replacing it. Once the washer was properly working I was finally able to use the dryer. At that time the dryer was making a horrible grinding noise. I was told since they replaced the washer they wouldn't replace the dryer. I had to wait a week for a technician to just come look at it. The technician had to order a new dryer bushing. It took almost two weeks for that to come in and be replaced. Then to top it all off, the delivery guys scratched the brand new flooring in my house and refused to fix it or own up to it because supposedly they didn't do it. I WILL NEVER PURCHASE ANOTHER ITEM FROM APPLIANCE FACTORY AND I WONT RECOMMEND ANYONE BUY FROM THEM. KEEP YOUR MONEY AND BUY FROM SOMEONE ELSE. read more

Me and The Hubs were shopping for a new fridge because our 23 cubic footer isn't cutting it size-wise. We stopped in here after a salesperson at another store suggested Appliance Factory might have the model we were interested in seeing on their showroom floor. AF didn't have that one, but had another that was on my list that was better suited for us. Anyway when we first walked in the store, we were greeted by Greg Shofner almost immediately. We told him what we were looking for and he showed us at least half a dozen models that were either what we were looking for or very close to it. He seemed very knowledgeable when we asked our many questions and he looked up info that he didn't know (like if something was in stock). Long story short, we bought a fridge while we were there. It's in stock, and will be delivered in less than two weeks. I was very surprised that it was in stock with the large volume of people buying things lately. Kudos to Greg for being helpful, friendly, and funny. I actually had fun shopping here! read more

Long time customer of this store. Purchased appliances for my home and rental. No MORE. Purchased a refrigerator a month ago. The ice machine stopped working the first week. Brand Source Repair and Whirlpool Repair have both failed to fix the ice maker. Phone calls to Nate and Jackie have not been returned. Phone call to Presidents line have not been returned. Ice maker still not functional. No one cares. They will not get any more of my money. read more

Nate Nichols is the guy to see! Great guy, patient and very knowledgeable SUPER HELPFUL, FRIENDLY Got us an amazing deal, to good to even post! You will not regret it! read more

Appliance Factory - Appliances Near Me - Centennial, Colorado

I purchased a washer & dryer from this location on 10/2/23. The dryer was new and the washer was scratch 'n dent. To begin both units were delivered to the wrong location and just left w/o signature and it wasn't until I let them know via my order status showing "complete" that I found out that they were delivered to the building next to mine and just left in a vacant unit. Once delivered and installed in my unit the washing machine NEVER worked properly (day 1). I was told by Appliance Factory that I had to go through the manufacturer's warranty and that the store couldn't do anything for me since it was within the 1st year warranty period. I did as directed and as of today 10/19/23 the Whirlpool Tech has been out 5 times and replaced 3 different parts in hopes that my "new to me" washing machine will work. I feel that this is unacceptable, this unit was supposed to be only scratched and it should have worked day one and not had to have 3 parts replaced. At this point I am still fighting with them to replace the unit as I feel I should have gotten a working machine from the get go. I would not recommend to anyone, friends or general public, to use Appliance Factory as they don't stand behind the items the sell. I'm pretty sure at this point my washing machine was used (according to the technician) and was sold to my under false pretences as just scratch 'n dented. Sincerely, Extremely Dissatisfied Customer read more

Want information on the products available? You won't find it here. Expect your product to actually be ordered? It's very likely it won't be. Want to know when you can expect delivery (when your order is finally placed? They order one day a week, and you may not know when your order really is completed)? Don't count on learning anything from this store. Ended up purchasing at a big box store that -- lo and behold -- had the item at the same sale price (with a more accurate savings amount), who ordered and scheduled the delivery while we were there. Even if it costs a bit more, avoid AF and save yourself needless stress (not to mention time spent chasing staff for answers to any questions you might have). The only service they are able to provide is lip service. read more

I do not recommend this business, after speaking with the salesman he offered to sell me a floor model washing machine. Then after he came back to me told me he could not sell me the unit because his manager Nate said I had to buy both the washer and dryer to buy the floor model. They have no gas dryers so I have only the option to buy a washer since nobody has gas dryers in stock. The model I want is discontinued and only available as a floor model yet they refused to sell me the floor model. I suggest going to an appliance store that actually wants to sell their appliances. Then when I told the salesman that this was a bad experience and I would be leaving a review he told me how unfair I was being. So unprofessional just skip this place. read more

Such a horrible experience. Save yourself the time, money, and frustration and go somewhere else. Once the sales person got the sale they pretty much went MIA. Oven took 7 months to arrive after they cancelled our delivery twice day of (2 hours after they were supposed to arrive) they then "lost" the oven we ordered. It was then discontinued and they charged us full price to buy a new one which was not the same style or colors that match our house. The told us installation would cost $150 and it cost us $650. When we have called them we have only gotten excuses and they offered us $100 on a $5,000 and $650 installation oven for our inconvenience. They are completely incompetent and only care about the initial sale. Will never go here again and would warn everyone to find a better place to buy your appliances read more

Cary Jones has to be one of the most helpful sales associates my husband and I have ever worked with! He went beyond and above to help us buy appliances for our entire kitchen. It was a challenging process sense we were in the process of relocating to a new state. He helped us find the right appliances for us and get them sent to our new home. His knowledge was exceptional. He made everything seamless and was extremely helpful. If you need one or several appliances I would highly recommend him. Thanks again Cary! Best, Mannette Ruestman read more

Avoid this place at all cost. The guys at the store work by commission and they show a lot of models there, but they don't have in stock. You are immediately charged but they don't actually know when the merchandise is coming. You can wait forever. I wait a lot for my washer and dryer. The washer came, brought it inside my property and they couldn't install it. It was broken inside. And they want you to accept it! I had to reject it strongly and then asked for my money back. Which they had to do but very ungraciously and even rude. read more

Bought a Kitchenaid refrigerator from AFMK 14 months ago and now The refrigerator broke down (not their fault). Now dealing with their warranty program company has been a complete mess they want to offer me a cheaper model to replace my refrigerator. The replacement company also offered me a buyout of $1,900 but The refrigerator cost $4,000. I've reached out to the store and they have offered little to no help and their warranty company won't call me back. Any company that does business like this does not deserve anyone's hard earned money. read more

Overall we had a good experience here. The saleswoman was informative and helpful without being too sales pitch-y and the washer/dryer we got came in way under budget with a great sales price! I swear were in and out in like 30 minutes or less. The only thing that dings them is their delivery service didn't call the night before, as promised. They didn't call the morning of and we had to track them down. Then they were several hours late! It was kind of annoying,. Sales great, delivery not so great. read more

It was a great experience, I found a new dishwasher right away with the help of Greg. He gave me a few options to choose from and found a new one to take home. read more

I am beyond fed up, after waiting a MONTH to get the refrigerator I paid for that doesn't work repaired. Numerous calls and emails to the Park Meadows store later, I am still left with a refrigerator that makes ice but does not dispense water. I don't even get answers to messages or emails any more. Up until now, I have had people at the house to meet repair folks. I'm down to the last 6 days where that can happen. After that? I'm sorry, you'll have to work with MY schedule, and I work 6 days a week with only Saturdays after 3pm and Sundays available. I'm not asking for the moon: just repair this or replace it. Period. It's gone beyond ridiculous. You said this appliance worked, and it doesn't, and I can't get you to fix it. Posting on Facebook and Yelp are my only ways now to hopefully the attention of someone who can hopefully get something accomplished. read more

Very easy to do business with. Greg was great, knowledgeable and super helpful. Will definitely go back when we need to upgrade. read more

Greg was super helpful with answering questions on the Speed Queen washers and dryers and on getting us checked out.

Don't do it. We've compared prices and it's the same for the washer and dryer as Best Buy or Conns. We went with appliance factory bc we needed something right away. New W/D leaking after install, luckily we had a warranty. Kindof. They sent someone out and because that tech couldn't figure out what was wrong the store tried to charge us $95 for his trip out. We brought out our own plumber beforehand because we noticed leaking in the basement ceiling directly below the laundry room and that's when he showed us the issue with the washer. We denied the charge of $95 that AF tried to bill us for and brought the cardboard that was placed under the water back into the store to show that in fact it was leaking. The cardboard was placed there by the appliance installer from AF. Two months later they get the supposed part that would make the washer work without leaking. Two months. Now the washer works but sounds like an airplane is about to take off every single load. You make the decision. Is it worth having this much trouble when you buy "new washer"? Trouble and time as if we don't have jobs or things to do with our day other then wait around for a unit to get fixed after you've spent thousands of dollars for. And sell you a warranty just so they can try to fight with you about it. read more

Buying GE Monogram appliances from Appliance Factory is hands down the worst purchasing decision I've ever made. If you're smart, you will avoid both these companies no matter how much you believe can be saved. They took almost $18,000 from me and then acted like I didn't exist. It's been nearly 4 months and I'm still going through hell. I have missing pieces on my refrigerator, a range which errors any time it's used and, a microwave that doesn't even match the set I paid for. They even had a guy here cutting into my brand-new custom cabinets. It's a disaster! Not sure who is worse, the company who made this crap or, the company who sold it to me. Either one could easily fix my problems. My friends and family already know they should never do business here and neither should you! Mark my words, you will regret it. #NeverBuyGE #DontShopApplianceFactory read more

Not the greatest experience. When we entered we were greeted nicely. We said we just want to look around and browse but were followed the entire time. We had no time to just look which is what we wanted to do. We did not want to be inundated with questions and info. Social ques were not taken. read more

Disappointed: we just got a new home and the fridge it came with is really old and hardly works so we needed a new one asap. We came here because we had a specific width fridge we needed for the odd space in our kitchen. There was one that met the dimensions we needed so we got it expedited. We we're really looking forward to it of course until come delivery day. Two not so friendly guys came buy, slapped a donation sticker on our old fridge, hauled it onto the truck, and then loaded a fridge that was not only the wrong size, but also the wrong brand, color, and 3x the price of the one we actually paid for. You'd think they'd have been apologetic but they just took forever to get back with us and solve this and weren't at all. So flash forward we have a new date for the fridge another week out. We wait and wait up and on the day before it was supposed to be delivered we were told the fridge was never really in stock to begin with and they had mislabeled thousands and thousands of dollars in inventory. They said wouldn't be able to get ANY fridge that would fit the space for upwards of 2 months. You'd think maybe they'd offer some sort of apology or discount after all this right? Nope. Instead this has just been a huge waste of time and energy. Wouldn't recommend to anyone. Now we have to start back at square one when we've been waiting all month. All we have to show for it a ton of residue for the cheap donation sticker they left on our current fridge. If you can't keep track of your inventory, then what does that say about everything else behind the scenes? Yikes read more

Greg Shofner was very friendly, knowledgeable, and thorough during our experience at Appliance Factory. Having worked in the retail industry myself, finding employees who are customer centric is challenging and Greg far exceeded my expectations of great service! read more

Mary was very helpful and friendly from the moment I walked in the door I felt welcome. I inquired about the specific product I was seeking and she led me straight to the best product forms needs which also happened to be the best value I've seen anywhere. Overall I am very impressed with the experience I had at this location. I'm glad I stopped in :) read more

Great customer service from Tony Hill. No pressure to up sell ... Just wanted us to know the difference between different manufacturers and models. Very knowledgeable across product lines. Purchase thru delivery and installation was seamless and professional. Communication was great. Very pleased with our purchase. read more

By far the worst customer service we have experienced in our ten years in Denver. We called to order a high-grade dishwasher model we were shown at this store. The dishwasher was installed and we noticed it was a different version of the model we were initially shown. The store manager said that it was half our fault as we should not have signed for the delivery- as if we were supposed to know that there were multiple versions of the model we were ordering. We were told that it would take several months for the back-ordered model to arrive, that we were not to use our installed dishwasher so that they could re-sell it, and that we would be placed "at the front of the waiting list." After doing dishes by hand for over three months during the holidays, and after having received no call during or after the stated time had come and passed, I called the store to inquire about the dishwasher. The store had no notes and little recollection as to who I was. Worse, I had to explain the situation over again, and was told that not only were we not "at the front of the list," there no dishwasher ordered for us at all. And the worst part of all, the store manager said that we were to pay a full re-stocking fee and full price on another installation. He insisted that I had agreed to this months before and he would not budge. I would never have agreed to this. It is curios that he could remember such a supposed detail when he could not even recall the larger events, or have even bothered to order the dishwasher, or to have taken any notes. He either confused me with another customer, or was being disingenuous. Regardless, we were not about to pay nearly half of the initial purchase price to get the model/version that was supposed to have been installed in the first place. We gave up and kept the model, even though it clashes with our kitchen, which is what I suspect the manager wanted all along: assuming we would eventually give up. For my wife and I, dealing with this Appliance Factory was a very disappointing letdown after the initial excitement of buying our first top of the line appliance. Ironically, they will lose far more over time as ourselves, friends, neighbors, and family will take our business where it is deserved. Most likely, you will have a straightforward experience with smiling salespeople and you will walk away with everyone happy. You might even post a glowing review. However, if a real problem arises, the slickness will quickly wear off. read more

Great experience here--they even price match Costco! Nate was awesome, delivery guys were on time and helpful. We are super happy with our refrigerator, washer and dryer. read more

We've had a tough experience with this company. Bought product 2 weeks ago, I have had to keep following up with them to get updates. After telling me all day today that it was out for delivery, they now tell me it was not. Poor communication, unreliable, can't believe a thing they tell me. There's a lot of options for appliances and mattresses. Try somewhere else read more

Salesman was great! That's where it ends! We actually bought from this store, because we honestly felt that the salesman put so much work into our needs that he deserved the sale. When you spend 7K on new appliances, you would think you would get a break on delivery. Delivery was rude, and uninterested in customer service. During a time with a Pandemic going on you would think wearing a mask might be of some interest to the company., but apparently nope. Then they nickel and dime you on everything $25 because the fridge was to big for the door, pick up fee of old appliances. I paid what I thought was the pick up when we purchased. Nope that $100.00 dollars was for the to drive it over! We then go to sign up for there Delivery Rebate, website keeps telling my wife there is an error. She calls the company to figure it out, and is bluntly told nope no rebate! When in fact my invoice says $39 dollar rebate. Absolutely the last time. Like they say fool me once! Don't let them fool you! read more

Craigslist Bait and Switch. Went to the store based on a Craigslist ad for a cheap microwave. They had several boxed items identical to item advertised but twice the price. When I inquire about the Craigslist price...."Oh, that was a one off special item, but we have these ones here (twice the price)". Typical scummy bait and switch sales tactic. Of course, the manager got rude as I left the store unsatisfied. read more

The appliance factory outlet is absolutely the worst place ever to buy appliances. We bought very nice appliances high-end KitchenAid appliances, and body warranty, and the dishwasher went out within one year. They did come out to service it and decided that they would replace it, and when the delivery person came out todayHe said oh no I don't do custom installs I don't even install. Therefore my husband had to remove the old dishwasher rent a truck from U-Haul take The broken dishwasher to Westminster because this idiot that came to my home took the new one back to the warehouse. He was here five minutes and my husband got an important phone call from his business and he literally interrupted my husbands phone call to tell him that he would not install the new one or take the old one either. This is not how businesses operate that are on the up and up. I'm reporting them to the Better Business Bureau and I'm also letting you know upfront that if you want to take a chance and buy broken appliances from them, then get ready to have many problems occur. They will take no responsibility in fixing the problem or satisfying the customer whatsoever. A business that operates like this will be put out of business quickly by screwing the consumer. I assure you that you are better off buying from Home Depot or Lowe's then to have to deal with this cheating, lying company and more importantly deal with their sales people. FYI, if you do take a chance and buy something from them, do not buy their warranty !!! Go online and buy the warranty from the manufacture and register the appliance . You are covered that way 100%. Appliance factory outlet does not cover anything in the ways of delivery cost , installation etc. because of mistakes that their drivers make. If you buy the manufactures warranty they do cover everything and they do treat you right and they actually care. I have bought several appliances from Mary at the University store and she is SO RUDE, I'm SHOCKED she is in sales. I will not ever purchase another thing from this company and I hope you get something out of this because you can get screwed just as easy. I would give the store a negative rating if I could. ALSO, Every single Samsung appliance we have bought from them lasted about one year. I do not recommend buying Samsung period. read more

I worked with Nate Nichols the store manager at this location. He was professional, helpful and easy to work with. He has excellent product knowledge, easily answered my questions and offered helpful suggestions. I purchased a washer and dryer combo set and microwave oven. They haven't been installed yet so I'm not reviewing that aspect of my purchase. My experience was positive and I highly recommend Nate. read more

Alec was super helpful! And got us a great deal on my new washer and dryer! I would recommend seeing him, he will take care of you!

I purchased an entire kitchen suite, washer, dryer, and mattress. After 5 different appliance appointments, I still do not have the range or dish washer that I purchased. No one wants to be held accountable. Sales points at delivery that points at service, and back to the store. I have had soooo many calls into the store Manager (Parker location) and assistant manager that they know my name. Yet still, persistent problems are not being solved! I have had to make calls, I have offered solutions. Why should anyone spend money to have to make calls, and re-arrange their life for 5 different appointments?? This is not all that has gone wrong, I chose 1 of many issues- to communicate the gist of what I am continuing to deal with. read more

Jackie is amazing at the appliance factory off of University in Centennial. I got the perfect mattress at an amazing price! So excited that they're open during this difficult time to keep everyone comfortable and feeling loved. What an amazing staff, and they delivered so quickly. The men that delivered my mattress were professional polite and clean. I would recommend this store and Jackie to anyone who is in the need of some good rest! read more