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    Appliance Factory

    2.7 (73 reviews)
    ModerateAppliances
    Closed 9:00 am - 7:00 pm

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    6 months ago

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    4 years ago

    Greg was super helpful with answering questions on the Speed Queen washers and dryers and on getting us checked out.

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    11 years ago

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    5 years ago

    Alec was super helpful! And got us a great deal on my new washer and dryer! I would recommend seeing him, he will take care of you!

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    Page 1 of 2

    Ask the Community - Appliance Factory

    When it says ground level drop off only will not go inside and I paid a delivery hand carry fee and haul away fees, how do they do this without coming inside?

    The original $39.99 delivery fee pays for ground-level drop-off, to your door or garage. The additional $39.99 hand-carry fee pays for hand-carrying the item into your home, where you want it placed. The hand-carry fee also covers installation for… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Appliance Factory

    I highly recommend Tony Hill from the Highlands Ranch Appliance Factory!

    Mentioned in 4 reviews

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    Conn's HomePlus - Clearly advertised..yet not honored!

    Conn's HomePlus

    1.7(59 reviews)
    0.3 mi
    $$$$

    If I could give negative stars I would!!! This store needs some serious overhaul on managers and…read moresales people!! GERRY in particular!!! He is a complete con man, liar and sales stealer!! He needs to be fired!! Went in to make a significant purchase, 6 items total last Sunday. We were greeted by a nice young man Donte, who listened to us, made recommendations, and answered our questions. Upon trying to sign the contracts the system crashed and he had to do the paperwork over.... 4 1/2 hours later, the system continued to crash and as Donte was trying to fix it, GERRY assured us that HE would have it fixed by Monday, all the while stealing the sale from Donte as it was his day off. GERRY then "promised" it would be delivered on Thursday. He called on Wednesday to say it wouldn't be delivered until Friday. All the while he is promising discounts for the inconvenience that he had to get approval for. Needless to say all of his "promises" are empty lies that he uses to continue to string customers along. Friday 2 of the 6 items arrived. When we called GERRY he said that he had to re wrap the furniture and that it would be delivered later on... Another lie, his incompetence was now very apparent... Late yesterday he " promised " the rest of the stuff would be delivered this morning... I got a call at 7:30 am this morning informing me that the truck broke down and would need to push back the delivery time to the middle of the afternoon. I have wasted 4 days of my life dealing with GERRY and I still do not have my items!!! This has been the absolute worst experience trying to get appliances that I have ever had!!! If you need appliances or furniture go ANYWHERE else but here!!! And do not under any circumstance deal with GERRY!!! As I am reading previous reviews, it sounds like this is normal for this store and staff!! You all should be ashamed at yourself for conducting business this way!!! CONN'S Corporate you need to look into this store as it represents the company as a whole!!!

    If I could post no stars I would.. this store had a sofachaise advertised at $1299 clearly…read moredisplayed with color options, arm options, and chaise facing options all included in the price.. upon checkout I was asked to sign a credit card authorization with no breakdown of price, delivery fee etc etc.. as price seemed too high I asked for breakdown., they attempted to overcharge the advertised cost by $300!!! When caught them, they told me they couldn't honor advertised price!!! Unethical to say the least!!! AVOID this store!!!

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    Rutherford Audio

    Rutherford Audio

    5.0(1 review)
    1.2 mi

    I came upon Rutherford Audio online since Thorens listed them as their North American retailer, and…read moreI was looking to buy a new Thorens turntable. I was buying this as a gift and so timing was important; I needed to make sure the turntable was in stock and would ship in time to arrive by a certain date. These guys got back to me right away with answers to all of my questions, and stayed in touch with me from the time of purchasing to the arrival of the shipment. At the start they gave me the full honest rundown of the situation: the item was out of stock, but a new shipment was offloading at a dock in the Gulf that day, would be on a truck to CO the next day, and would be able to ship out at the start of the next week. When it came time to ship it, they did so with Fedex at a speed that ensured it would arrive on time, which it did. Everything worked out perfectly. The turntable wasn't cheap, but it wasn't anywhere near the top line expensive stuff Rutherford sells, so I appreciated that they treated me well and took my order serious even though I wasn't buying their top-end stuff. They seem like a friendly and honest company with great costumer service and great products.

    From the owner: Rutherford Audio Inc. is a leading distributor of high-end home audio, home theatre, and various…read moreHi-Fi systems. All of our products are carefully selected for their commitment to quality and performance. Our brand representation includes: Burmester, ELAC, Vertere, Yacht Audio Speakers, Thorens, Roksan, Aedle, Schroers & Schroers, Scheu, Intercore & Genesis.

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    Rutherford Audio
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    Specialty Appliance

    Specialty Appliance

    3.4(91 reviews)
    3.0 mi
    $$$

    Eric and David K have been our "Go To Guys" for all of our appliance purchases. We have some short…read moreterm rentals and keep them beautifully furnished with great appliances. These people have been stellar to work with. We believe the most important value we've received from the team here is their incredible product knowledge and expertise. Just had an installation for our personal home in Salida. From my perspective, the delivery and installation team is actually the key to our consumer experience satisfaction. Salespeople get us excited about the product. Payment is always kinda painful. Then comes the all important installation! Daniel, Austin and Will were a great, collaborative team. Their conscientious care of both our home and the new appliances throughout the process was exemplary. Their smiles, dedication to explaining each machine and concern about our satisfaction was incredible. Two parts on the dishwasher came with small flaws. They pointed out the issues and immediately addressed getting them replaced. Incredibly professional and enjoyable experience! In appreciation, B&K

    We purchased a Bosch dishwasher in 2020. The saleslady was fantastic - answering all our questions…read moreand showing us each product we asked to see. She took her time and made sure all of our questions were answered. Naturally, we decided to go back when our GE oven finally died - well, the heating coil caught on fire. Being 25 years old, we decided not to repair it this time. This experience was horrible. The salesman showed us one oven - I never heard of the brand. I was interested in seeing the GE ovens, compare them with the Bosch. No, he would not show us the GE models. I asked to see the floor model of the Bosch oven that was listed on their website to compare prices and quality. He pointed in the general direction of their warehouse. I walked in, looked around but it was pretty full - I could not find it. He did show us the Bosch ovens at least - so one point for that. I was ready to leave, wondering if I could maybe find the original paperwork for the dishwasher to get that fantastic saleslady's name. But, we made our way to another business to purchase a Bosch oven.

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    Specialty Appliance
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    Appliance Factory - Don't trust these clowns to wire your appliances!

    Appliance Factory

    2.0(161 reviews)
    6.5 mi
    $$

    I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was…read moregreat but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit.

    I purchased a new in the box trash compactor Wednesday, Jan. 14th, 2026 from Appliance Factory…read more Discovered the old one was fine, just required some minor maintenance. Never opened the box or unloaded it from my truck. Kept it less than six hours. Immediately took it back to appliance factory. Customer service rep said they didn't do refunds without corporate approval.Well, a day later the refund was approved, but I had to pay a $495.00 re-stocking fee. Everyone I spoke to used the same refrain, "I don't make the rules". I don,t blame the employees I blame corporate for making customers so uncomfortable doing something as basic as making a return. I give them a "ZERO"! I will never shop there again.

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    Appliance Factory - Delivery time

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    Appliance Factory - And.....today this is what I come home to. Mud all over hard wood and carpets from appliance factory delivery team. WOW!!

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    And.....today this is what I come home to. Mud all over hard wood and carpets from appliance factory delivery team. WOW!!

    Appliance Factory - appliances - Updated May 2026

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