As the owner of a small 4 family apt bld I am responsible for multiple appliances. When one of them…read morefails it is crucial to have knowledgeable and skilled technicians that I can rely on. For the last few years the team at Rapid Appliance Repair has been my go to folks. I recently had two appliances fail within a few days of each other. One quick call to Rapid Appliance and the team was on the problem Immediately. Within 48 hours both problems had been solved with no worries or drama. The technicians are punctual, explain problems in everyday language, and provide repair options including pricing up front. I sleep soundly at night in the knowledge that the solution to any potential appliance problems is one quick phone call away. Jennifer Blair Property Management, LLC

LOVE this team and will absolutely use them in the future. They are fast to respond and were able…read moreto schedule an appointment within 48 hours. I loved how professional they were and how clean they left my house post-repairs.

So far, so good. We've purchased two washer/dryer sets and just purchased a refrigerator to replace…read moreone that's going bad. In both cases we had our washer and dryer delivered with good timing. Install was fine and we've had no problems since. Our oldest order was a few years ago. They have provided good service every time we've shopped there and their pricing (we buy from the scratch and dent section) has been fair. I've seen the bad reviews posted, but thankfully, we have not had that experience. That's why we keep doing business with them.

We purchased a KitchenAid downdraft range Sept 25, 2024 at the Colorado Springs store where the…read moreunit was not in store and was represented as brand new "INBOX", on the purchase invoice, meaning it had the original packing and still in box from the manufacturer. At the time of installation, it was out of box and free standing with obvious scratches/dents and missing numerous parts, meaning the unit was previously sold and original parts were used as a fill-in by the dealer for other units. The unit was installed and in February 2025, we noticed defects in the unit and contacted KitchenAid only to be informed that the unit was actually manufactured October, 2015, almost 10 years old. Where has it been the last 10 years? AFW ordered an inspection February, 2025 through their affiliate Brand Source (not KitchenAid as required the 1st year) who discovered there were 4 defective/malfunctioning parts. Upon installation of the supposedly new parts, it was alleged to us that AFW would consider repurchasing the unit but proved to be false promises by the store manager. The company stated in their response to the BBB complaint, "Oh, the unit is repaired so there is nothing we will do to rectify the issue."Blatant lies, lies, lies. There is still one burner malfunctioning. We have requested copies from Brand Source of the original inspection and subsequent repair (required by the warranty) to no avail. Again, verbal garbage. There have been numerous broken promises from the manager/assistant manager and messages left on the "President Hotline" which of course, is meaningless. We have requested by email and numerous phone calls that the unit which is "refurbished/used" be repurchased with all monies paid $3546.01 which the dealer has vehemently refused. Truly this was a fraudulent transaction. WARNING: Do not do business with this disreputable company. They are dishonest, inefficient, unwilling to take any responsibility or willingness to work to resolve any situation. Lee E.

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

Did not fix, but I have full confidence they could have. Technician bought the dishwasher off my…read morehands, so now I'm worry-free!

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

Scam - took over $300…read more Found this place via Nextdoor paid for a diagnostics and the part for my dishwasher. Seemed responsive, wasn't able to come out the first week bc he was sick. I was totally fine with that, I didn't mind waiting or supporting a small business. After I waited for a week I was following up every day just to get an idea of when JR would actually be able to come out, he scheduled and then canceled last minute and then nothing. It's been over two weeks now- it takes 30 seconds to respond to a text at the least let alone schedule an appointment you can keep, no excuse. I've disputed with BBB and asked for my money back. My fault for paying for anything upfront but he seemed nice, use at your own risk. http://www.coloradoappliancesolutions.com/ Colorado Appliance Solutions

Never work with this company! Rudy will take your money and not return calls or messages.read more

Had another issue with the Kitchen Aid dishwasher and searched and realized I used Todd 6 years…read moreago. Called him yesterday and he showed up today and fixed the leak!!! Same quick and reliable service. I just need to remember I had him in my phone from the 1st time.

2nd time using his services, he did a great job finding a leak and fixing my dishwasher…read more When I noticed the leak I immediately thought to call Appliance Expert to repair it even though I had had multiple dishwasher repairman work on my old dishwasher.

This business is a fraud It is committing robbery onto…read morehelpless victims in our community It slimed into getting access to our house And took 300$ for parts to be ordered Now phones all go to indirect And girl who set up appointment is claiming she is just marketing DO NOT USE THI COMPANY

Fast service, fixed issue quickly, very professional, i…read moredidn't really know how much it was going to cost until it was fixed. It was a little costly for the amount of time he spent, but its working