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    Johnstone Supply

    4.2 (5 reviews)
    Closed 7:00 am - 5:00 pm

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    1 year ago

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    6 months ago

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    4 years ago

    HR has done an outstanding job with the counter staff!

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    11 years ago

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    11 years ago

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    Appliance Factory

    2.7(41 reviews)
    0.4 miLincoln Park, Southwest
    $$

    So far, so good. We've purchased two washer/dryer sets and just purchased a refrigerator to replace…read moreone that's going bad. In both cases we had our washer and dryer delivered with good timing. Install was fine and we've had no problems since. Our oldest order was a few years ago. They have provided good service every time we've shopped there and their pricing (we buy from the scratch and dent section) has been fair. I've seen the bad reviews posted, but thankfully, we have not had that experience. That's why we keep doing business with them.

    We purchased a KitchenAid downdraft range Sept 25, 2024 at the Colorado Springs store where the…read moreunit was not in store and was represented as brand new "INBOX", on the purchase invoice, meaning it had the original packing and still in box from the manufacturer. At the time of installation, it was out of box and free standing with obvious scratches/dents and missing numerous parts, meaning the unit was previously sold and original parts were used as a fill-in by the dealer for other units. The unit was installed and in February 2025, we noticed defects in the unit and contacted KitchenAid only to be informed that the unit was actually manufactured October, 2015, almost 10 years old. Where has it been the last 10 years? AFW ordered an inspection February, 2025 through their affiliate Brand Source (not KitchenAid as required the 1st year) who discovered there were 4 defective/malfunctioning parts. Upon installation of the supposedly new parts, it was alleged to us that AFW would consider repurchasing the unit but proved to be false promises by the store manager. The company stated in their response to the BBB complaint, "Oh, the unit is repaired so there is nothing we will do to rectify the issue."Blatant lies, lies, lies. There is still one burner malfunctioning. We have requested copies from Brand Source of the original inspection and subsequent repair (required by the warranty) to no avail. Again, verbal garbage. There have been numerous broken promises from the manager/assistant manager and messages left on the "President Hotline" which of course, is meaningless. We have requested by email and numerous phone calls that the unit which is "refurbished/used" be repurchased with all monies paid $3546.01 which the dealer has vehemently refused. Truly this was a fraudulent transaction. WARNING: Do not do business with this disreputable company. They are dishonest, inefficient, unwilling to take any responsibility or willingness to work to resolve any situation. Lee E.

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    Johnstone Supply - hardware - Updated May 2026

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