I had another terrific customer service experience at the Arvada store this past Saturday. Chloe…read more(Decorator department) brought out an LVP plank in the color I had purchased so that we could decide on a transition strip. When I saw the sample plank, I knew that it was a color lighter than what I wanted. We went back to the LVP section so that I could pick a color more to my liking. Chloe was so patient and professional about the situation. Thanks so much, Chloe, for your attention to detail and your understanding. My bad! Nice to talk to you again, too, Michael.

I relied on the website inventory and pickup information for two separate tile purchases. One…read moreproduct was listed as available in-store but could not be located. After ordering it online, I received a notification that it was ready for pickup, but store staff advised it would not arrive for another 7-10 days. During the same visit, another tile was listed as having over 5,000 pieces available, while store staff indicated only about 400 could be found. The conflicting inventory and pickup information resulted in multiple unnecessary trips and significant time lost during an active home renovation project. Customers and store associates appear to be working with inaccurate information. This system needs to be fixed and in the meantime, there needs to be a notice on the website that the system is down.

Super busy ladies night but there was plenty of staff to help me find things. I just moved to this…read morearea and know where I will head for all things hardware.

Went to browse for Christmas gifts and was stalked down the aisles and asked several times if we…read moreneeded help. Then was told that we only had 30 minutes to look around. Felt like they were being racist and stereotyping us. Spent money so they would leave us alone but will be returning the items for the principle of it.

Eric and David K have been our "Go To Guys" for all of our appliance purchases. We have some short…read moreterm rentals and keep them beautifully furnished with great appliances. These people have been stellar to work with. We believe the most important value we've received from the team here is their incredible product knowledge and expertise. Just had an installation for our personal home in Salida. From my perspective, the delivery and installation team is actually the key to our consumer experience satisfaction. Salespeople get us excited about the product. Payment is always kinda painful. Then comes the all important installation! Daniel, Austin and Will were a great, collaborative team. Their conscientious care of both our home and the new appliances throughout the process was exemplary. Their smiles, dedication to explaining each machine and concern about our satisfaction was incredible. Two parts on the dishwasher came with small flaws. They pointed out the issues and immediately addressed getting them replaced. Incredibly professional and enjoyable experience! In appreciation, B&K

We purchased a Bosch dishwasher in 2020. The saleslady was fantastic - answering all our questions…read moreand showing us each product we asked to see. She took her time and made sure all of our questions were answered. Naturally, we decided to go back when our GE oven finally died - well, the heating coil caught on fire. Being 25 years old, we decided not to repair it this time. This experience was horrible. The salesman showed us one oven - I never heard of the brand. I was interested in seeing the GE ovens, compare them with the Bosch. No, he would not show us the GE models. I asked to see the floor model of the Bosch oven that was listed on their website to compare prices and quality. He pointed in the general direction of their warehouse. I walked in, looked around but it was pretty full - I could not find it. He did show us the Bosch ovens at least - so one point for that. I was ready to leave, wondering if I could maybe find the original paperwork for the dishwasher to get that fantastic saleslady's name. But, we made our way to another business to purchase a Bosch oven.

The person that answered the telephone trying to order. Some parts was extremely rude. Will avoid…read morethat store in the future...

Excellent customer service today. I moved herec2 days ago and was missing the usual weirdo stuff…read morelike shower curtain rings, etc. Was asked right away if I needed anything and associate took me all over to gather everything. I was only in there 15 minutes. Cashier called for backup when they got busy, and TWO cashiers showed up. I cannot stress enough how much better experience this was than going to Lowe's/HD. Thanks, I'll be returning to this hardware store frequently

staff was knowledgeable and helpful. we received product that in my opinion is not acceptable but…read morewithout an onsite visit we were told we were wrong.

I cannot say enough wonderful things about this company, but specifically Paul, who works in their…read moreOsage location. We're homeowners GCing our addition construction and Paul has been an absolute joy to work with. He's helpful and fast and has provided above and beyond customer service to two (probably really annoying and green) novices to construction. We had a snafu with some steel beams we ordered and although it was the framer's fault, Paul went out of his was to try to make sure we spent as little as possible to fix the issue by crediting us for the unused beam with the new order. I highly recommend the firm and be sure to ask for Paul!

Arvin was incredibly helpful and patient in the process of buying cabinets. He was prompt in…read moresending emails and answering my questions. He even provided information on sinks and an over the range venting microwave. Highly recommend!

I bought cabinets from them and the first cabinets were bad. Replaced them with some new cabinets…read moreand they were worse then the first one. They said if we had anymore problems we would have to contact the manufacturer. I will have to fix them myself my kitchen has been down for 12 weeks due to them. The hole experience with them is horrible. would not recommend them to anyone. if they would have told me that the cabinets were junk I would have upgraded them to something nicer. never told them I was looking for some shit cheap cabinets

After a bad experience at another similar business, we tried this place. I had heard about them…read morebefore but never have had a chance to visit their showroom. We arrived just after they opened on Sunday. The lady said someone would be with us shortly. Jason came out, dressed very casually. He apologized, saying he was working in the back. It was actually nice, maybe even comfortable. Unlike the last business, he actually showed us the brands we wanted to see. He was not pushy and answered all our questions. And he gave us time to discuss the purchase in private. In the end, we were very happy with the price of our Bosch oven. Delivery and installation was exceptional as well. I hope the next time we need a new appliance, Jason is working.

I loved dealing with Mountain High Appliance. They were friendly and very prompt with their…read moreservice. I would like to add that their service technicians were outstanding. Installing my new oven and stove top in record time with no hassle. Thanks Mountain High. Teresa

Some kitchen designers are great and some are not. The cabi et selections are lower to medium end.read more

In March I ordered a cabinet for my bathroom remodel. Everything went well with that order so I…read moreordered $8,000.00 worth of cabinets for my kitchen remodel. I told them I wanted the same exact style of cabinets for my kitchen as I had got for my bathroom. Needless to say, I got a different style of cabinet. Not only that, I also had to make the cuts on the oven cabinets. None of this was told to me. I gave them the dimensions of all the appliances for no reason. I assumed these were custom cabinets and I assumed they could look up my last order to see what style cabinet I got before. In addition, never order cabinets by Mantra. Their customer service is as bad as Cabinet Warehouse. Never assume they will do their job. Go elsewhere.