Went to appliance factory for a new dishwasher. Bought a Miele, but not the one I wanted/expected. My wife and I were in a bind because we were about to have a kid and our dishwasher started to die. We went to appliance factory and ended up buying a floor model Miele. Yes, I know....floor model. But I've bought floor models in the past and they all turned out fine. We did this because the sales rep said she could get us the dishwasher the following week, other purr base options were months out. She also gave us a considerable discount and extended warranty. Machine shows up, not in a box, just wrapped, and has a massive dent on the front. The movers mashed it with a fork lift. They installed the machine after I called and it was confirmed I could get another front plate. After it was installed we found out the door was mocked badly and had trouble closing, then we got the code for faulty water pump. Machine was sent back but my only option was a lower quality Miele with less options in terms of inside maneuverability. I tried it out, ended up hating it. Push cones to shove, no return policy. Was fairly disappointed as now I'm stuck with a dishwasher that I don't want. read more

Just now seeing this. Just left a call waiting for the reply thank you. Very odd reply to just assume I'm lying to cover yourself. Yall were so horrible I completely gave up so why would I keep beating the block looking for help when yall let me down for months on end? read more

So far, so good. We've purchased two washer/dryer sets and just purchased a refrigerator to replace one that's going bad. In both cases we had our washer and dryer delivered with good timing. Install was fine and we've had no problems since. Our oldest order was a few years ago. They have provided good service every time we've shopped there and their pricing (we buy from the scratch and dent section) has been fair. I've seen the bad reviews posted, but thankfully, we have not had that experience. That's why we keep doing business with them. read more

Appliance Factory - GE refrigerator- stainless steel - Appliances Near Me - Denver, Colorado

We bought a mattress from them and the sales process was fine, but the delivery and afterwards has been a nightmare. First it started with no one calling us to let us know our delivery window until we called 30 min before they closed. The delivery was a mess, in a completely empty house the delivery guys broke 5 trim pieces on the stairs because they decided that kicking the mattress up each step was the best method. Then when it came to fixing it, it was more lack of communication on when someone would be by and they didn't even bother making sure they had supplies before coming out so the whole day was a waste. Just go to literally anywhere else because any savings is for sure going to be eclipsed by the profoundly horrible experience. read more

I have sent (Nov 14) the following to Appliance Factory corporate HQ: I'm sure many customers are happy with the service they have received from Appliance Factory. I am not. After speaking with two AF sales people - one, Kory who was described as a manager or whatever - about buying a range hood my several requests have been completely ignored. The hood I had in mind required some extra materials (a power chord and special filters) and I was promised a call back. After a couple weeks I phoned again and was told that Kory had been on vacation and that I would get yet another call back. That was two weeks ago. Hey! I'm trying to BUY something from you! I'm sure after looking into this you will get some kind of excuse from your salesmen probably describing me as the problem. I truly cannot believe that Appliance Factory has any kind of responsible customer service or care (unless the purchase is well over three-hundred dollars). read more

We purchased a KitchenAid downdraft range Sept 25, 2024 at the Colorado Springs store where the unit was not in store and was represented as brand new "INBOX", on the purchase invoice, meaning it had the original packing and still in box from the manufacturer. At the time of installation, it was out of box and free standing with obvious scratches/dents and missing numerous parts, meaning the unit was previously sold and original parts were used as a fill-in by the dealer for other units. The unit was installed and in February 2025, we noticed defects in the unit and contacted KitchenAid only to be informed that the unit was actually manufactured October, 2015, almost 10 years old. Where has it been the last 10 years? AFW ordered an inspection February, 2025 through their affiliate Brand Source (not KitchenAid as required the 1st year) who discovered there were 4 defective/malfunctioning parts. Upon installation of the supposedly new parts, it was alleged to us that AFW would consider repurchasing the unit but proved to be false promises by the store manager. The company stated in their response to the BBB complaint, "Oh, the unit is repaired so there is nothing we will do to rectify the issue."Blatant lies, lies, lies. There is still one burner malfunctioning. We have requested copies from Brand Source of the original inspection and subsequent repair (required by the warranty) to no avail. Again, verbal garbage. There have been numerous broken promises from the manager/assistant manager and messages left on the "President Hotline" which of course, is meaningless. We have requested by email and numerous phone calls that the unit which is "refurbished/used" be repurchased with all monies paid $3546.01 which the dealer has vehemently refused. Truly this was a fraudulent transaction. WARNING: Do not do business with this disreputable company. They are dishonest, inefficient, unwilling to take any responsibility or willingness to work to resolve any situation. Lee E. read more

Ok, priced a little high but willing to price comp. Thermador appliances are horrible. Strong Avoid! Worst appliances we have ever had, and by far the most expensive. Range good but over priced. Fridge Ok, VERY overpriced and expensive to maintain. Dishwasher is horrible, AVOID! read more

We bought $12,000 of appliances for our kitchen remodel in July 2022. Everything was delivered in 60-70 days after we paid for them except the 5 burner gas cooktop. At first, Appliance Factory sent me ETA's every week. Unfortunately, with every email that I received the delivery date got pushed to November, then December and after the ETA hit January 15th and this was in October, I -proactively- called my sales rep Rick, who gave me the song and dance of, "it's not up to us, it's up to the manufacturer". I asked if he had called the GE manufacturer's rep for Colorado to find out out more information. It was like that question was a revelation to him! He asked if I wanted to switch manufacturers but at that point, we could wait until January so I said, No thanks, hoping that the delivery would come in January. However, that would be the last time I spoke to my rep until I -proactively- went into the store last week to find out what was going on, Mid-April, 9 months after we made the order. Why wouldn't Appliance Factory train their reps that after so many months, the rep calls the customer and gives them a solution or at least an update!? That's called service. The Littleton store on Bowles just got a new manager, who I was speaking to. Did he have ANY empathy for my situation? Nope. I asked if there was another manufacturer I could switch to and the 1st words out of his mouth was, "You know that you will lose your rebate from GE, right?" I said, "My #1 priority is to get a stove in my house!" He looked at me with a blank stare. The management and the sale reps (really just order takers, not real sales people) couldn't care less. *DO NOT BUY from Appliance Factory*. Go to Mountain High Appliances for better service! read more

Appliance seeker: I want you to BEWARE of Appliance Factory. I feel I need to share our experience with you so you won't be taken advantage of like we have been. We went to Appliance Factory to buy a washing machine on December 18, 2019. Our washing machine had broken and we were desperate. We had first checked our favorite appliance stores Hom2e Depot then Lowe's. They were not able to deliver a machine for weeks, due to their black Friday sales. We called Appliance Factory and they said they could deliver a machine the next day. We were very happy about that! We walked in explained to our salesperson Leon that we do a ton of wash. He we needed a heavy duty machine that took large loads with quick cycles. We purchased a LG washer and dryer we spent $899 on each. That is a lot of money to our family. The washer and dryer were delivered without incident. We started using them that day. The dryer would not get warm or hot and has never dried a load of clothes. We called immediately less than 24 hours and they sent a repair person on December 30th. Before the repair person came we had the entire duct replaced (brand new). The repair person said there was nothing wrong with the dryer. IHe explained t is a typical problem with new dryers they quit working they don't dry anything due to sensor issues. An issue he did not detect or fix. Still this very expensive dryer has not worked one day or for one load of clothes since it was delivered on December 19, 2019. It is clear Appliance Factory will not stand behind the Appliances they sell. We have called and asked them to make it right. We don't receive return calls we have sent emails and have no reply. Today we went and purchased another dryer elsewhere. We are requesting a full refund from the Appliance Factory. We have not received a response. Please consider our experience when you make ab Appliance purchase for your household. WE DO NOT RECOMMEND APPLIENCE FACTORY!! read more

Appliance Factory - Appliances Near Me - Denver, Colorado

Exceptional customer service by Kory today. In a pickle regarding a receipt needed for a warranty service. From three owners ago. Kory was able to find it with the model and serial number, though he hit a few system roadblocks and LG will now be Covering the service, saving me hundreds. Thanks Kory!!! read more

DO NOT BUY FROM HERE!! I purchased a Samsung dishwasher from this Denver location and was pleased with the customer service. The day of, however after install the dishwasher quit working after only 5 days!! 5 days! I called appliance factory for some kind-of support and was told "nothing" we will do. You should call manufacturer. I have 0 problem with how warranties work, but 5 days and 0 support from the manager or sales department to right the wrong of a product that was over $500! It's laughable and why people shop at HD, Lowe's, etc. A product that is a year old or 5 years, I get I'm sorry we can't help now, 5 days old!! Lol, DO NOT SHOP HERE or anywhere that don't stand by there products after 5 days!!! DO NOT BUY FROM HERE!! read more

Zack was extremely helpful and knowledgeable when I went to purchase an induction cooktop, including doing a price-matching search and beating that price by $10. He called me as soon as the item came in and scheduled the installation. He even called me a few days before installation to confirm. The installation went perfectly as well. Kalani was prompt, polite, tidy and extremely personable. All around this was a great experience, and I feel good about supporting a locally owned business that only sells appliances (and mattresses) as opposed to a big box store. read more

Wow, we were so impressed with the knowledge, support and prices at Appliance Factory. Brad and Tony really know their stuff. We were in on a busy Friday afternoon and they were attentive and patiently answered our (and everyone else's) questions. They have new, top of the line appliances... this is definitely not a 'scratch and dent' only store. Check them out! read more

DO NOT SHOP HERE!!!!!!!! I cannot warn people enough about this place. Our Washer and Dryer were delivered 3 weeks late. Then 3 weeks after getting them the Dryer completely broke (BRAND NEW Electrolux $800 dryer). Appliance Factory will not take the dryer back and is refusing to help repair it. The $100 we saved not buying it from Sears has COMPLETELY turned on us. HORRIBLE EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Everyone plz check your appliance! Over the weekend we had a big freeze. All the appliances were loaded up Saturday night and left in the trucks to freeze. I cannot even believe that this company would in good conscience ship frozen items with water lines and water pumps. They will all fail without a doubt and mine already has. I mentioned a law suite and they got off the phone immodestly. Plz everyone BBB this company. I'm a GC in Denver CO and would not make this up. This company needs to be shut down. read more

Save your time and money. You'll get broken new appliances, terrible installation or no installation, beat up cabinets, misleading information about appliances to make a sale, and sales people that don't value the customer. I purchased brand new Dacor Appliances. The oven(Modernist line)hasn't worked since plugging it in. It began smoking and turned off. The oven had a broken fan. They expect us to keep the lemon appliances. The appliances don't work the way the sales guy promised. The installers don't follow the manual for installation and destroy your cabinets. My folly was not listening to the other threads about this terrible company. read more

they used a bait & switch tactic !!! we selected & paid for a complete king size tempur pedic motorized bed frame. they then came & took away our old bed frame but only delivered 1/2 of the new motorized bed frame. when we called them about this issue they wanted another $1,000.00 for the other 1/2 of our already paid for motorized bed frame!!! since they had already taken away our old bed frame we were stuck with our mattress on the floor. they then offered us a cheaper generic motorized bed frame which we very reluctantly accepted!!! ( we did have to sleep with our mattress on the floor while t5his issue with them was going on) read more

I called and spoke to three different people who each took down my information and order and not a single one called me back after insisting they would. I followed up twice and still never got a call back. Incredibly disappointing, frustrating, and unprofessional service. read more

Jackie greeted us right when they opened and was very pleasant and helpful. The sales reps here are never pushy and always ready to help. Thanks for making our appliances purchases quick and painless. We'll be back for our kitchen remodel project! read more

Mike, in store, was great to work with and paid attention to us without distraction...nice! Ruben (?) the installer was efficient and professional. read more

We LOVE our Bosch Dishwashhhhhhhhhhhhher -- the quietest we've ever had. Galina helped us find it. She's awesome. Good guys Zach and Robert back her up. Good place, good prices. Galina made it easy to explore various appliance scenarios, helped me price different combos. read more

This has been the worst experience that I have ever had with any company. Let this be a warning to stay away from this company!! To start, my wife and I recently bought a new home. We were excited to pick out new appliances for our new kitchen. Like so many right now, we were finding it hard to find appliances that we liked that weren't back ordered for months and months. We visited several appliance factory locations as well as other appliance retailers. We decided that we would consider an out of the box refrigerator from Appliance Factory so that we could have it delivered in time to move in to our new home. This is where the problems began. The salesman that was helping us was brand new to the company. He was not able to answer any of our questions without having to consult with his manager. We were told that he would put together a few combo options for a 4 piece kitchen that were in stock and available. We never received any of these options. My wife and I started to take matters into our own hands. We checked their inventory and found the refrigerator that we wanted at another location. Our salesman called ahead to let that location know that we were coming to look at the refrigerator. The salesman that was assisting us at the other location showed us the unit. We decided to pull the trigger and purchase the refrigerator and a dishwasher that we found at that location. It was the end of the night and the store was getting ready to close. So the Salesman pulled the tags from the units we wanted and told us that he would talk to our salesman from the other store, and have him call us for payment the next morning. We received no call, we called before the end of the day. Our salesman was off that day, and they could find no record that we had decided to buy the units. We called the location where the units were at, and were told that the salesman that pulled the tickets had a family emergency and wasn't in that day. We were later told that he had actually quit. Finally someone found the tickets for the units we wanted to buy. We were told again, that our salesman would call us the next day for payment. We didn't receive a call until almost 6PM the next night. It took over an hour on the phone for the salesman to finally take the payment. We had many questions and were told many conflicting pieces of information by the different salesman. One salesman would tell us one thing, then another would tell us it was different. They can't seem to agree on the companies processes. They were also not up front about the different fees associated with the purchase. But regardless we were finally ready for delivery. Appliance factory rates their out of the box units A, B and C depending on their condition. My wife and I had picked out an A rated refrigerator which had very few dents, dings or scratches. When the unit arrived at our new home, it had sustained significant damage from the delivery. I would estimate that is showed up in a C condition or worse. I pointed out the damage to the delivery drives. They told me that I had the option to reject the unit, or we could contact the company and they would help us find a resolution. The driver told us that the company would either replace the unit or compensate us for the additional damage. We knew how hard it is right now to find units that you want that are not back ordered. We felt like we had to accept the unit if we wanted to have a refrigerator in our new home any time soon. The driver documented the additional damage and wrote on the delivery ticket that the unit had been damaged. Later we were told that the photos and damage note never made it to the file. My wife called to try and work out a resolution and was asked very rudely, " Well what do you want?" She was then offered $100, "and that's all we do". We played phone tag with salesmen and managers for nearly 2 weeks trying to get some sort of resolution. We were told that a manager would call us and we got no call. We left voicemails and no one called us back. Finally the Salesman Kyle picked up the ball and decided to try and help us. He was the first person to apologize for the situation. He agreed that the way Appliance Factory had been handling it was not acceptable. We sent Kyle photos of the damage. Kyle recommended that we call their Presidents line so we did. The voicemail said that someone would call us back within 24 hours. It has been 8 days and no return call from the Presidents line. 2 days after first speaking with Kyle and giving him some time to work on our situation, Kyle called us back. He informed us that we was only authorized to offer us $100 for a damage concession. After all this the offer was flat out insulting. We asked to speak to a manager, again. Of course the manager was not working that day. This is what we were told almost every time we called. That, or the manager was on the other line and they would have the manager call us back. We never got a call back until Friday read more

Robert, Mike, and Jeremy were super helpful with me buying a washer and dryer for my home. Robert helped me whittle down what I was looking for to find me the best deal possible. I ended up having some issues with the open box floor models I bought, but Mike and Jeremy were super helpful when I called in to explain the situation and they did everything to make sure I was happy with my purchase. Would recommend! read more

after 2 weeks of fighting with managers at another location my original sales person called & he immediately solved the problem. We purchased a microwave & gas stove from Ahmad at Santa Fe location. Unfortunately he moved to this location & wasn't available to help when the microwave broke. I'm so greatful that he was made aware of my problem, he called & I had a new microwave the next day. I will seek him out if I need another appliance. thank you Ahmad read more

In-store experience was fine. High pressure, but the salesperson was nice. Then, The delivery team showed up to my home without the entire product we had purchased. At the store, we were told we had to spend an additional $30 on hoses for our new washer. The washer was in our basement and set up before the team discovered that one of the hoses was missing. The only way to handle this, we were told, was to purchase the hose ourselves (this cost me an additional $15 at the local hardware store) or refuse the order. This would require them removing the washer from our home and setting up a new delivery date when they could show up with the correct order. Unfortunately, we chose to purchase the hose on our own. Had we simply allowed the washer to be removed, we wouldn't be stuck with the inoperable one that is sitting in our basement now. Thanks to the poor planning and policies of the delivery team, we did not discover that the washer does not work until after they had left. Now, instead of staying in my home and preparing my sheets, clothing, and other household items for my husband's chemo treatment tomorrow, I get to go to the laundry mat to spend further money to get my laundry done there. I cannot wait for Appliance Factory to make this right, as my husband will again be immuno-compromised as of tomorrow afternoon. If I could turn back time, I would purchase an appliance from a reputable business who would not make my life (already hell with cancer) even worse by selling and only partially installing a non-working appliance. I will never darken the doors of your store again, no matter the savings. read more

I bought a fridge, stove, and dishwasher here with a promise from my sales person that he'd give me a call in a few days to schedule my delivery. After waiting almost two weeks to hear from him, I got fed up and called to cancel my order so I could buy two of the pieces from a big box store that had them at lower prices/immediate delivery. That's when I learned the stove I ordered was supposedly a special order (keep in mind they had a version on the floor and it's a stock stove at every other retailer I'd shopped). My sales guy said I'd have to pay a restocking fee for canceling this order that I hadn't even received yet. This surprise "special order" was probably the source of most of the problems I had here, but there was no way to tell when I paid because the sales order listed the item like everything else (that were stock items) and my sales person never told me. I ended up not canceling my order and getting a delivery scheduled--but then that first delivery was canceled and no one told me about it. At that point I was waiting for Ashton Kutcher to pop out and tell me I'd been punked. But no, this was real. Eventually my stuff got delivered and I got a price match on the lower price I found for the stove. But it took a lot of calls--and even those didn't work at first. The store manager was helpful and genuinely seemed interested in fixing things, but I feel like you shouldn't need to ask for special attention or write some whiny review to complete an order for basic kitchen appliances. Given the hassle of getting this stuff from the floor to my house (and even the delivery guys didn't level my appliances--so make sure you double check before they leave), I am not sure I would go back. read more

Sam was the most helpful and patient salesman we have dealt with in a very long time! He showed us his inventory many times over while we tried to make up our mind about a new refrigerator, even did many price comparisons with all the other stores in Grand Junction. I would highly recommend the Appliance Factory.... They don't just sell damaged appliances, they sell everything! read more

One of the worst experiences I have ever had when spending $8,000 in a store. The wrong parts were delivered and broken. I drove down to pick up the new parts and when I got home they were the wrong parts again. My suggestion if you want to purchase anything from factory appliance is to make sure they give you an itemize list of prices including delivery and installation. They have changed their prices on me several times until my cost is $1000 more than the original bid. I have had to hire a private installer twice, once because I had the wrong parts, a second time because I need the right part installed, and they raised the price on me $700 between delivery and installation. Communication has been a nightmare, I have had to deal with up to the district manager level and things still do not get resolved. It feels like it is being run like a used car lot. read more

We were quite impressed. When we entered, we were greeted, asked about the nature of our visit, and taken to Jonathan Fuentes, store mgr. We needed a refrigerator and had a specific space to fill. I was hoping for a French door style. Jonathan knew which of the French door units would fit into our space and showed them to us. He then showed us a bottom freezer option. When we asked about who built the better refrigerators, why he liked one over the other and other questions, he had ready, thoughtful responses. He seemed trustworthy. We got our fridge for a price that was at least $100.00 lower than others in the city. It was a great experience and we will be back. read more

Watch out for this company. I purchased a stove online from them and when I called to pick it up they said they were not going to honor the price I paid. This is a clear case of false advertising. Steer clear of these guys. read more

Appliance factory is fairly new to the west side neighborhood and it was the first time I had a chance to check it out when I needed to buy a washing machine. Their prices were lower than Home Depot and they delivered my washer and hooked it up and took away the old one and The guys that delivered it were actually early! How often does that happen? So far I like my washer. read more

After 2 months without a freezer and many many many phone calls, we still dont have a freezer and oven. A tech came out 3 weeks ago, wrong part. A Tech came out yesterday installed a new compressor, and freezer still doesnt work. Tech also said yes you do sell refurbed appliance. Our receipt says they were new but the tech says they are refurbed. When we talked to Samsung they said that the serial number shows it as refurbed. this is going on 2 months, and still no one has even mention the oven. Calls keep going unanswered. I am telling even one I know and anyone asking for recomnedation about our experience with your company. Plus we are planning other actions if this isnt resolved immediately. Dont even get me started with what happened at delivery that it took 3 weeks and multiple deliveries to get it right. read more

Went to this location and was assisted by Joseph. GREAT customer service. He took his time and gave my order the attention it needed. Great price and great service = I'll be back. read more

We purchased a new refrigerator on condition that it be installed and our old fridge removed. They failed to complete delivery and said it had to be rescheduled. We rescheduled it twice and they never followed through and completed delivery and removal. . They clearly cannot be trusted. read more

I recently purchased $1500 of appliances. At first I had a good experience. In the duration of the process the communication was very poor, having to wait weeks at a time for a return phone call or communication. Upon delivery the fridge was an inch larger than the opening and we had to try a different fridge. I was going to purchase another fridge in the right size and pay for delivery etc but the store insisted on charging me almost $200 to restock the fridge even though it wasn't special ordered and had come off the floor. Not to mention when the initial fridge arrived it was dented and the company wasn't interested in compensation for the damage. I asked for the company to waive the restock fee in lieu of me purchasing another fridge and they refused. I cancelled my order and won't work with this company again. read more

Went in store to buy a NEW stove and introduced to Keith, the sales person. He was very patient and great listener to what I was looking for in a new free standing stove. We were also assisted by Tony, who I assumed was Keith's boss, working together to find my perfect match. Thank you to both you men, as you made my day simple and stress free! read more

We were shopping for all new appliances for our remodeled kitchen--range hood, refrigerator, stove and dishwasher. Since my husband and I are both disabled, we have special needs for ALL appliances--can we reach inside or the top shelf? Can we see and operate all controls? Can we cook, bake and broil safely--without reaching over hot burners, without risk of catching hot pots with sleeves? KEVIN KEYS spent an inordinate amount of time with us--during three visits and multiple emails. First, Kevin spent time to understand our needs. Second, when ADA appliances were unavailable on the floor, KEVIN spent more time searching online for appliances that would BEST fit our needs. When our appliances came in, our kitchen was not ready. KEVIN followed up every week to check on our progress and finally schedule a delivery date. KEVIN also arranged for qualified people to come shortly after the appliances to install the range hood and dishwasher. Needless to say, WE ARE DELIGHTED with our new-fangled appliances--a frig that beeps when the door is open too long; a range hood that looks and acts like something out of STAR WARS! Same can be said about KEVIN'S service. WE ARE DELIGHTED with his commitment to finding the right appliances for our special needs and then regularly following up by email or by phone until the job was done. We can highly and confidently recommend KEVIN KEYS for any and all new appliance sales--especially if you require something special for your personal needs. ps The Zuni store is accessible only by steps and a steep loading ramp. Since I'm in a wheelchair, KEVIN graciously pushed me up, took me down the ramp during every visit. He's a KEEPER! read more

Came to the location after speaking on over the phone to help speed things along and knowing exactly what I was looking for helped. Fisher and pykal washer dryer. So far so good working with Ahmad and Jacob. read more

This was the worst experience. My wife and I went into the 1045 Zuni St. Denver location to purchase a stove. Without fully understanding anything about residential ranges, we told the salesmen what our kitchen was like and he told us we could choose out of three ranges. He never asked us anything regarding ventilation, and considering this is the first range we have purchased we new nothing about downdraft, or telescoping downdrafts, etc... We purchased out range for $1618 plus $119 2yr warranty, $25.99 cord, $70 for delivery (waived) total with tax $1886.29 The delivery drivers(installers) came to our home, pulled out our old range, and saw the downdraft and said "OH you have a downdraft, we cannot touch it, it will take our custom guy" At that time we noticed a gas line, and we said "we could have got a gas range, cool" Please keep in mind our new range was still on their truck, in the box. The delivery guy said "Why don't you have us take this back and you can get a gas range" We replied with an "ok" So they left. A few hours later I received a call from the store manager Zach, and Zach said "you know we have to charge you a 25% restocking fee" Which was around $400. I replied "Zach we purchased the wrong type of stove, and we are coming to buy the correct one from you" He replied that their was nothing he could do. I tried to explain that one - The salesman did not fully explain to us, or ask us any questions regarding what type of range we needed, and your driver suggested to us to have them take it back. He had no flexibility. So I was not going to pay the restocking fee. I had them bring the range back thinking I could either sell it on Craigslist or find a way to use it. After about 10 days of trying to figure out a way to use it, I decided there was no chance of making it work. I was on CL and found a dual range downdraft range, but it was at a different Appliance Factory store. With great hesitation I decided to call them. I spoke with another salesman, and explained my entire situation. He was very helpful and called the District Manager of the Zuni location. His name is Jeff Bock. So the salesmen at the Parker location called me back and said that he could not do anything at his location due to the fact that I purchased the range at the Zuni location. Understandable. He told me that Zach the store manager would be giving me a call, and that they (Zuni) were going to make it right. Zach did call me, and said they would charge me a $100 restocking fee, plus the the difference in price considering the new range was more expensive. At this point I am desperate, and I agree to the $100. So he sent me a new invoice: Range $1999.98, Restocking fee $100, Delivery and drop off totaling $70, and another $119 for the 2 yr warranty. So he charged my card $612.83? Again in a desperate situation I just agreed and paid. We scheduled the delivery for Feb 8th at 2pm. So exactly three weeks with no range for our family of four. The driver Jeremy called me in the morning and said it would be more like 3pm, ok no problem. I recieved another call saying he could not be there until 5pm. Ok. I get another call saying he was leaving fort collins at 5pm so it would be more like 6:15. So Jeremy gets there at 7pm and was there installing until 9:30 ish. Jeremy was great, and no complaints about him, however I think it is the way they schedule their installers which should be in question. So now we have a range, and I come into my office this morning and go over the invoices, and realize they charged me for the 2yr warranty AGAIN. So I call Zach and try to go over the invoices with him and he could not explain to me over the phone where the extra money went. He told me I had to come into the store. I told him I am done dealing with him, and I want to talk to his manager. He refused to give me his manager's contact info, and told me that "my manager will not be coming into his store" So I had to threaten with Lawyers, and the BBB. Finally I received a call from Jeff(nice guy) and he explained to me the 2yr warranty charge saying that "you cannot see it on our invoices, only in the computer" He did admit to a $60.12 overcharge on their end. He decided to refund me the $100 restocking fee, plus my $60.12 fee. There is something wrong with this company. They seem to pull as much money out of you as possible, without taking anything into consideration. read more

Jeremy sold us a defective Whirlpool deep freezer. It was delivered and didn't work from day one. When I called him about returning it, he told me to call Whirlpool, but I want it taken back and to get a full refund. After thinking about this, I called him back and said I'd prefer to deal with his company than with the Colorado Attorney General's office. He told me to take it up with the AG's office. It's clear that this company doesn't care for their customers and should be avoided at all costs. read more