Scam - took over $300…read more Found this place via Nextdoor paid for a diagnostics and the part for my dishwasher. Seemed responsive, wasn't able to come out the first week bc he was sick. I was totally fine with that, I didn't mind waiting or supporting a small business. After I waited for a week I was following up every day just to get an idea of when JR would actually be able to come out, he scheduled and then canceled last minute and then nothing. It's been over two weeks now- it takes 30 seconds to respond to a text at the least let alone schedule an appointment you can keep, no excuse. I've disputed with BBB and asked for my money back. My fault for paying for anything upfront but he seemed nice, use at your own risk. http://www.coloradoappliancesolutions.com/ Colorado Appliance Solutions

Never work with this company! Rudy will take your money and not return calls or messages.read more

After a bad experience at another similar business, we tried this place. I had heard about them…read morebefore but never have had a chance to visit their showroom. We arrived just after they opened on Sunday. The lady said someone would be with us shortly. Jason came out, dressed very casually. He apologized, saying he was working in the back. It was actually nice, maybe even comfortable. Unlike the last business, he actually showed us the brands we wanted to see. He was not pushy and answered all our questions. And he gave us time to discuss the purchase in private. In the end, we were very happy with the price of our Bosch oven. Delivery and installation was exceptional as well. I hope the next time we need a new appliance, Jason is working.

I can't say enough about the wonderful customer service I received from sales rep Roger Lopez at…read moreMtn High Appliance. A recent surgery with driving restrictions intersected with the failure of my beloved 29yo Kenmore washer, so I was unable to visit the showroom. Roger quickly understood my needs for 'in stock & available' + a few other basic requirements, then emailed me model #'s I could research further at home. He was able to work my calls & emails into his schedule, helped with questions & recommendations, & made the purchase & delivery set up extremely easy & fast. He's so professional. The other very positive experience came with the delivery/installation team. Brandon and his partner nailed it. They installed the washer/dryer - perfectly - in a very difficult space. Then went above & beyond by taking time to train me with the intimidating tangle of settings on the new laundry set. So easy going & patient! I also appreciated how clean they left things, & on a rainy day, no less! So great customer service all around. I really appreciate that Mountain High Appliance recognizes the value of excellent customer service & trains their employees so well. I've already shared their contact info w 2 others, & know they'll be well cared for.

Spencer was an absolute pleasure to work with at Appliance Factory. He made shopping for multiple…read moreappliances straightforward, pressure-free, and surprisingly affordable. As a knowledgeable and professional salesperson, Spencer patiently addressed all our questions, spent ample time walking us through the pros and cons of various features, and even helped us pivot from our initial choices to better options. He went the extra mile to ensure we got the best prices in town--and backed it up without any pushback. Based on this outstanding experience, I recommend Spencer and Appliance Factory without hesitation.

Ok so first off what's up with deleting customer reviews very sneaky and weird of yall. But let's…read moretalk about yalls delivery service yalls employees pull up complain to the point where ive got to call their boss. They then continue bitching and cursing in my home. When I told them I no longer need their services and they can leave due to their attitudes they then try and take the fridge I had just bought back. This is when I close the garage door on them and they try to get back inside this is where I have to exclaim " I will shoot you if you continue to try and come in" this then leads to the 2 delivery men banging on my home and yelling outside. Would say that there is no value to this service or company and based off the way they delete reviews it seems like their ashamed

Great Local Small Business. The owner is eager to help anyone at anytime. The staff overall is very…read morecustomer oriented. Being in Retail is hard, people can seem demanding and down right condescending. The staff seem to know how to handle rude and unrealistic expectations from customers with class. For those who complain about parking...think about the customer base Sears has. Elderly folks who frequent the store because they know the name brand. Be courteous & park somewhere else if you are not shopping at Sears. It's not nice to make our elderly citizens walk farther because you are young & lazy.

I've been to the other location in the past and just recently went in to get repair parts for our…read morewasher and dryer. Scott was very helpful and pulled down all the part numbers, wrote them down and priced them out for me. My wife and eventually decided that it was time to replace, rather than repair so we went looking at the Sears Outlet store and another big box home improvement store but the set we found (and the price we wanted) was at this store. We got great service, a great price and super fast delivery. I read the reviews of the other location but I understand there is a new owner and I did not experience any poor service at this location.

This is the second time we have purchased an appliance from Mountain High Appliance. With…read moreoutstanding sales and delivery service, I'm looking forward to purchasing my next new induction stove from them. The sales staff, Scott outdid himself in assisting us in purchasing our new frig. The delivery staff was outstanding in removing and delivering our new frig. The sales center can be a little tricky to find but if you use Google Maps, it will lead you right to the front door. So, if you are looking to purchase an appliance, this is the right company.

Checked out their Black Friday deals, and actually found the exact appliances for a few hundred…read moredollars less at Lowe's. Staff was very welcoming and friendly. Gave us time to shop without hovering like a lot of business do. They have a large selection, just wish their deals were better than the big box stores.

Eric and David K have been our "Go To Guys" for all of our appliance purchases. We have some short…read moreterm rentals and keep them beautifully furnished with great appliances. These people have been stellar to work with. We believe the most important value we've received from the team here is their incredible product knowledge and expertise. Just had an installation for our personal home in Salida. From my perspective, the delivery and installation team is actually the key to our consumer experience satisfaction. Salespeople get us excited about the product. Payment is always kinda painful. Then comes the all important installation! Daniel, Austin and Will were a great, collaborative team. Their conscientious care of both our home and the new appliances throughout the process was exemplary. Their smiles, dedication to explaining each machine and concern about our satisfaction was incredible. Two parts on the dishwasher came with small flaws. They pointed out the issues and immediately addressed getting them replaced. Incredibly professional and enjoyable experience! In appreciation, B&K

We purchased a Bosch dishwasher in 2020. The saleslady was fantastic - answering all our questions…read moreand showing us each product we asked to see. She took her time and made sure all of our questions were answered. Naturally, we decided to go back when our GE oven finally died - well, the heating coil caught on fire. Being 25 years old, we decided not to repair it this time. This experience was horrible. The salesman showed us one oven - I never heard of the brand. I was interested in seeing the GE ovens, compare them with the Bosch. No, he would not show us the GE models. I asked to see the floor model of the Bosch oven that was listed on their website to compare prices and quality. He pointed in the general direction of their warehouse. I walked in, looked around but it was pretty full - I could not find it. He did show us the Bosch ovens at least - so one point for that. I was ready to leave, wondering if I could maybe find the original paperwork for the dishwasher to get that fantastic saleslady's name. But, we made our way to another business to purchase a Bosch oven.

We spent over $15,000 on plumbing fixtures for our new build, and the experience has been extremely…read moredisappointing. Ferguson sent us wrong items and even left out items we had ordered. When we contacted customer service, instead of taking responsibility, they made us pay for the replacement items upfront and told us we'd only get a refund once the incorrect items were returned. This is such a poor way to do business. If a company makes a mistake--especially on an order this expensive--they should be the ones to fix it without putting the burden on the customer. To make matters worse, when the reordered items arrived, they were missing parts. Between the lack of accountability, the customer service frustration, and the quality control issues, this has been a stressful and disappointing experience. I expected much better from a company of this size. Would not recommend based on our experience.

Everything. The salesman Dominic& customer services Sylvia were excellent. I had an issue with…read moreproduct & they both promptly resolved the issue.

Oh Appliance Factory. What a love/hate relationship I now have…read more Purchasing was painless, got a great deal on a Samsung Washer dryer pair. I had done a lot of research on my own in the weeks prior to making the purchase. Salesman who helped was knowledgeable and confirmed what I knew about the product. Sales was not pushy and gave us ample time to mull over the options. Price was unbeatable. Overall it was a pleasant transaction. The bad:-- BEWARE OF THE INSTALLERS - Hot and cold hoses to washer were installed BACKWARDS. Yep, backwards. So hot was connected to cold, and cold connected to hot. These appliances went into a new home, so it wasn't until two weeks later that their mistake was realized after shrinking a load of cotton shirts. Washer then started giving 4c2 hot/cold error. When you're paying professionals to install an appliance, you trust that it will be done right. Looking at other Yelp reviews it appears appliance factory has history of incorrect installations. I did call the store and was treated like this was no big deal. Was told: "Well that's weird. Did you fix it?" Not even an apology was provided for their mistake. Two thumbs down for the install. Nobody should have to pay $79 to have "professionals" install appliances incorrectly. Better off watching an instructional Youtube video and correctly installing them yourself. They also managed to scratch the washer door while moving it through the doorway into the laundry room. Triple thumbs down. At time of purchase was told I met the minimum requirement and qualified for the $35 delivery/install rebate. At point of sale nobody told me how to access this rebate, stupid me just assumed it would be e-mailed. Apparently you get said rebate by going to the Appliance Factory website by clicking the "rebate" tab in upper right corner. It would certainly have been nice to receive these instructions up front. Overall: Good appliance deals, horrible install experience, terrible customer service. ***UPDATE:*** The rebates they offer are a SCAM. Applied for the rebate November 29th 2017, it's now March and no such rebate has arrived. Checked the status online and it says "paid" I would love to know who they paid, because it certainly wasn't me.

Buyers Beware. Our experience purchasing a new, "in-box" LG…read morewasher and dryer from Appliance Factory (AF) on Bowles in Littleton revealed a troubling lack of accountability and customer protection. Consumers should understand that in our experience the company does not stand behind the products they sell nor ensure that those products are functional and fit for their intended use. Our experience is as follows. We were informed on a delivery time on a Friday between 2:30 and 4:30. They arrived shortly after 4:30 and when they were preparing to leave around 6:20pm, the dryer was making a knocking sound. They offered to take the item back. I told them I could not be without a dryer. I was told they would send a repair man. When I called Saturday afternoon to follow up, there was no work order started and I was told it was now LG's responsibility because I did not get the AF warranty. Never was it communicated to me that if I kept the items they were mine to keep & to deal with. In the six weeks following the delivery, LG has been here three times. Prior to LGs first visit one of the dryer door hinges started to become very loose and the door was falling off. During LG's first appointment, the findings were that the metal door bracket was laying on the bottom of the dryer along with screws causing excess noise. LG reinstalled the bracket with the proper screws. This was due to AFs delivery team having difficulty reversing the door (based on the time that it took them & the fact that there were screws on our floor after they left). Therefore, based on the findings this damage was not a manufacturers product defect but delivery/installation damage caused by AF. While the LG tech was here I told him of an issue with the washing machine and showed him a video. It was determined that the display board, main board, Wi-Fi board and front cover had to be replaced. He ordered the parts and came back a second time to replace all of those parts on the washing machine. The dryer continues to make loud noises even when it's empty. The LG Tech made a courtesy visit a third time to check on the noisy dryer and says there is nothing that can be done and feels the structural integrity of the dryer cabinet was compromised somewhere along the way. Also, it was brought to my attention that the dryer is a 2024 model and the washer is a 2026 model. We were sold an older dryer. Throughout this experience I've spoken with the sales manager and his manager (8 to 10 times on the phone) and have emailed as well. All I could get out of these phone calls was a credit of 120.73, For reimbursement of the delivery charge. I then left two messages on the president's hotline to take my complaint to the next level.... and a lot of good that did as I was rerouted back to the salesman.

Great service! Quick, efficient, and friendly! I work nights and obviously getting appliances and…read moreother things done during the day can be a bit of an issue. My dryer was in an awkward corner of my basement with little room for getting it down there. Regardless, it was out and swapped within 15 minutes.

From the owner: We are Smart Appliance Solution a business created to help you with what your home needs in very…read morelow prices, come visit us in our new location

My salesman, Phillip, was extremely knowledgeable and patient. It took me over 3 months to select…read morean induction cooktop. Phillip was always available to answer my questions and listen to me vacillate. Mountain High carries an excellent selection of brands and it was extremely helpful to see the products and have them demonstrated. I feel great about my buying experience and I'm looking forward to using my new appliance.

Louis helped us with the pros and cons of the built in microwaves we were looking at so we would…read moremake an informed decision. Purchase through installation was done professionally. Definitely recommend them.