JR was quickly available to chat over the phone regarding our broken refrigerator. He was honest…read moreand suggested just buying a new one because it would cost more to repair it than our old one is worth. He quickly referred me to Justin in Sales. Justin did not have anything in stock that fit our specifications, but went above and beyond to help me search for some potential solutions and sent me some links to sites outside of those that dealt directly with him and Colorado Appliance Solutions. While we did not do business directly with them this time around, it was refreshing to see a company help us find a solution that wasn't with them. If we ever need any appliance repair, we will make sure to give them a call!

Scam - took over $300…read more Found this place via Nextdoor paid for a diagnostics and the part for my dishwasher. Seemed responsive, wasn't able to come out the first week bc he was sick. I was totally fine with that, I didn't mind waiting or supporting a small business. After I waited for a week I was following up every day just to get an idea of when JR would actually be able to come out, he scheduled and then canceled last minute and then nothing. It's been over two weeks now- it takes 30 seconds to respond to a text at the least let alone schedule an appointment you can keep, no excuse. I've disputed with BBB and asked for my money back. My fault for paying for anything upfront but he seemed nice, use at your own risk. http://www.coloradoappliancesolutions.com/ Colorado Appliance Solutions

I recently posted on this site a negative review about Mountain High Appliance…read more I gave them a 1 Star Review. It was a misunderstanding about a 5% Restocking Fee and their lack of Customer Service. I want to Thank them for reaching out and for processing the full refund today. I appreciate your customer service team stepping in to resolve this. I am happy to update my online review to reflect that management successfully resolved the issue and waived the fee. To ensure everything is fully finalized, I will update the post as soon as the refund officially clears and posts to my bank account (usually within a few business days. Thank You Richard

I loved dealing with Mountain High Appliance. They were friendly and very prompt with their…read moreservice. I would like to add that their service technicians were outstanding. Installing my new oven and stove top in record time with no hassle. Thanks Mountain High. Teresa

Me and The Hubs were shopping for a new fridge because our 23 cubic footer isn't cutting it…read moresize-wise. We stopped in here after a salesperson at another store suggested Appliance Factory might have the model we were interested in seeing on their showroom floor. AF didn't have that one, but had another that was on my list that was better suited for us. Anyway when we first walked in the store, we were greeted by Greg Shofner almost immediately. We told him what we were looking for and he showed us at least half a dozen models that were either what we were looking for or very close to it. He seemed very knowledgeable when we asked our many questions and he looked up info that he didn't know (like if something was in stock). Long story short, we bought a fridge while we were there. It's in stock, and will be delivered in less than two weeks. I was very surprised that it was in stock with the large volume of people buying things lately. Kudos to Greg for being helpful, friendly, and funny. I actually had fun shopping here!

Got us the wrong fridge and wrong color..never made it right and messed up on financing. Told is…read morefinancing started day of delivery with 12 mo no interest on black Friday. We got delivery 1/10 and first bill was 2/25. Somehow 12mo ended in November. We lost 1800 and they couldn't care less

Great Local Small Business. The owner is eager to help anyone at anytime. The staff overall is very…read morecustomer oriented. Being in Retail is hard, people can seem demanding and down right condescending. The staff seem to know how to handle rude and unrealistic expectations from customers with class. For those who complain about parking...think about the customer base Sears has. Elderly folks who frequent the store because they know the name brand. Be courteous & park somewhere else if you are not shopping at Sears. It's not nice to make our elderly citizens walk farther because you are young & lazy.

I've been to the other location in the past and just recently went in to get repair parts for our…read morewasher and dryer. Scott was very helpful and pulled down all the part numbers, wrote them down and priced them out for me. My wife and eventually decided that it was time to replace, rather than repair so we went looking at the Sears Outlet store and another big box home improvement store but the set we found (and the price we wanted) was at this store. We got great service, a great price and super fast delivery. I read the reviews of the other location but I understand there is a new owner and I did not experience any poor service at this location.

From the purchase to the install, this was a great experience. Gabe was a patient, knowledgeable…read moresalesperson who guided us through the refrigerator selection/purchase process. The commitments he made on delivery time were exceeded. Curtis on the delivery/install crew was excellent. They had to virtually dismantle the old and new frigs to get them out and in the house. While it was a bit nerve wracking, everything went fine. I will use them in the future.

Checked out their Black Friday deals, and actually found the exact appliances for a few hundred…read moredollars less at Lowe's. Staff was very welcoming and friendly. Gave us time to shop without hovering like a lot of business do. They have a large selection, just wish their deals were better than the big box stores.

Eric and David K have been our "Go To Guys" for all of our appliance purchases. We have some short…read moreterm rentals and keep them beautifully furnished with great appliances. These people have been stellar to work with. We believe the most important value we've received from the team here is their incredible product knowledge and expertise. Just had an installation for our personal home in Salida. From my perspective, the delivery and installation team is actually the key to our consumer experience satisfaction. Salespeople get us excited about the product. Payment is always kinda painful. Then comes the all important installation! Daniel, Austin and Will were a great, collaborative team. Their conscientious care of both our home and the new appliances throughout the process was exemplary. Their smiles, dedication to explaining each machine and concern about our satisfaction was incredible. Two parts on the dishwasher came with small flaws. They pointed out the issues and immediately addressed getting them replaced. Incredibly professional and enjoyable experience! In appreciation, B&K

This was second time using them. First was a home remodel. They went well…read more This time i got a fridge and from day one it would not cool. Guy comes out and thinks it should be working. I trust him. Never cools. So from day one it's not working and now with old fridge broke I've had no working fridge two weeks I complain again and they are sending a warranty service (different company) to repair in 1-2 days So you get a fridge, delivered defective, they come out multiple times and then kick it to warranty. Heck even Home Depot would have had me a replacement by now. So just so you know if they give you a broken fridge it's basically "call manufacturer" Maybe if they deliver something you can test right away it's better. Don't buy fridges here

This place is like Disney World for home improvement. We recently had our basement remodeled (see…read morefinal pics) and chose some fixtures and a toilet here. We had a great customer service experience here, even during COVID. When we were ready, we sourced and place our order for all materials through the website Build.com, which is now owned by Ferguson. We had trouble with a broken toilet and we're able to get it replaced by refusing the shipment. It was an easy part of a very crazy process. The showroom is beautiful and offers many high end finishes. I love being able to touch and feel fixtures since you need to know how that metal will feel every time you wash your hands. When doing a cost comparison you will pay more here for most products versus shopping a big box store. Why? Well they have to pay their floor staff, maintain the building and make it a luxury experience for you, the buyer. That's not free. So if you can stand to pay for that type of experience then it's worth every penny. Their selection is superior to any Home Depot or Lowe's as well. You won't be disappointed!

Great selection but a nightmare to work with. Sales team was unresponsive to questions about the…read moreproduct and never followed up on orders, the delivery team completely violated commitments on scheduled delivery.

We have had an excellent experience working with Jim Hamilton. He does a great job of listening…read morecarefully to our needs and understanding what we are looking for before recommending products. Jim is also very respectful of our budget and works hard to find options that fit within what we are comfortable spending. What we appreciate most is that Jim never makes us feel pressured to spend more than we want to. He genuinely cares about finding the right product for us rather than simply making a sale. It is clear that customer satisfaction is his top priority, and that level of service and personal attention makes a real difference. We highly recommend Jim to anyone looking for a knowledgeable, attentive, and customer-focused salesperson.

Sales Associate Jim Hamilton, was very knowledgable. We have ran into him twice after purchacsing…read moreappliances and now I will ask for him by name. No matter our questions, he knew the answer or found out for us. He kept us informed with sales, rebates, delivery and installation, These days it can be difficult to find someone so knowledgeable and efficient but he his now our "Go-to-Guy".

Great service! Quick, efficient, and friendly! I work nights and obviously getting appliances and…read moreother things done during the day can be a bit of an issue. My dryer was in an awkward corner of my basement with little room for getting it down there. Regardless, it was out and swapped within 15 minutes.

From the owner: We are Smart Appliance Solution a business created to help you with what your home needs in very…read morelow prices, come visit us in our new location

Solid company with experience worth every penny. I highly recommend Mountain High Appliance…read more We originally purchased a high-end dishwasher from one of the big box stores (BBuy), thinking we would save some money. The big box stores now contract out all services, so you don't have any idea who you are getting. The 3rd party service team came out, installed the dishwasher, turned it on & left. After it ran, we discovered the dishwasher door was broken. I called the third party who told me to call the big box store. Big box company said to call the third party, as they had no idea what happened. After multiple calls, I was so frustrated I told the company I wanted to return the product. They come out, de-install it & break one of the water pipes in the process. Now I'm out another $500 for plumbing services to fix what they broke. Mountain High saved the day. I purchased a great product & had a very experienced staff come out & install it. Don't waste your time nor money - just let these guys take care of you.

I was sorely tempted to give MHA a 2-star rating, but I decided not to, mainly based on the…read morepleasant interactions we had with our salesperson, who was nice, and did a good job of following up on our order. BUT, (there's always a but, lol), our recent experience will undoubtedly be our last. We did a complete kitchen remodel a few years ago, got all our appliances from Mountain High, double ovens and a 36-in. gas cooktop. There were issues with that install, but it went more or less OK. The gas cooktop electronics failed about two years into it's life. We had to fight with the extended warranty people to get them to cover it, but after much screaming and gnashing of teeth, the motherboard was replaced. It promptly failed again about a year later. So don't buy Monogram gas stove tops, the electronics are junk. We decided to go back to MHA, settled on a Cafe induction cooktop, and, some time later, were scheduled for installation and haul-away of the old cooktop. We contracted with an electrician, (recommended by our saleslady) to run a 220v line into our house for the cooktop. $1400 for that. $3,825.41 for the cooktop, which included an extended warranty, taxes and a $175 charge for installation, which said, right there in black and white, that that was for a one-time visit, and additional trips would incur an extra charge. More on that in a bit. Finally, installation day came, and guess what? The opening in our granite countertop was EVER SO SLIGHTLY too small. The guys in their installation crew didn't have tools or expertise to widen the opening, and we were told that they DO have people who could do the work, but it would cost SIX-HUNDRED EXTRA. Also, their guys flipped the breakers off on our A/C, and we had no A/C for two days until we figured that out, lol. As noted, we already have a few $$ invested in this. We found a local stone company, Stone Concepts, who came in and did the job for $300. Then we found out that we'd have to pay an additional trip charge of $225 to have their guys come back out, (that was adjusted to $175), which, to be fair, was stated right on our invoice. And I hate to throw the install guys under the bus, but they didn't get here till half an hour AFTER our 2-hr. delivery window. They did get the cooktop installed in about 20 minutes, and no breakers were flipped this time, lol. We feel that Mountain High could have done us a solid, and ate the additional trip charge as a gesture of goodwill and customer solidarity. I know times are tough, but I'm not feeling a lot of love from a company we've done well over $10,000 worth of business with. UPDATE: I spoke with the store manager, Sean, who was very apologetic about our experience, and he explained that usually, they send somebody out to investigate the fitment and the situational aspects of an install/update, but for some reason, that didn't take place in our case. He reversed the trip charge, and did his best to reassure me that they view occurrences like this as teaching opportunities for their team. I want to reiterate that the people we dealt with were as nice as could be, one thing Mountain High can hold their heads up high on, (so to speak, lol.) is their people.