They did a great job on my husband's smoker. Worked really hard to get the grates and everything…read moreclean. My husband was very impressed.

Seth with Prestige BBQ was on time and did a fantastic job. My grill looks great and is very…read moreclean. I paid an honest price for a job well done. I will use Prestige in the future.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

We purchased an electric Valor fireplace at the Lone Tree Location…read more We spent some time picking it out but didn't need it for about 10 days. Our contractor picked it up for us after the 10 days. He called to let us know that the cost had gone up $500 + tx. A reputable business would have told us that the pricing was going up very soon and suggest, at least, that we buy it at the time we were there. I really feel they knew the prices were going up and should have shared that with us. Very disappointed. Fireplace is very nice and working properly as of this date!

Great service by RJ today in working on my fireplace. He spent a fair amount of time, evaluating…read moreand solving issues related to some low performance. Now, it's working Great!

Our fireplace was not lighting and the technician, Aaron, was extremely thorough in his diagnosis…read moreand communication of the issue(s). He was on time and his office kept me apprised of his arrival. After he fixed the problem, he stuck around to make sure it had been resolved. I will not use any other fireplace service except Peak Fireplace going forward. Thank you for your professionalism!! Steve P. 8/15/2024

THIS IS WHERE CUSTOMER SERVICE PROFESSIONALISM HAS GONE TO DIE. Have used these folks for several…read moreyears; technicians were always knowledgeable, professional, and friendly. Never had an issue with anything...until now. Called last week for a service appt; person said she would get back to me Monday (called Friday). After leaving messages several times, and after seven days of no reply, I once again called. Female started giving me lame excuses for not getting back to me. After her repeating that they were very busy for the 5th time, I laughed. She blew a fuse; I asked to speak to the owner; she hung up. It's unfortunate he company's face to the public is someone better suited to the fast food or waste management industry. By her behavior, I guess I am now blocked from their services; too bad, their technicians are very good. Received below response. If treating customers with respect means ignoring their requests and hanging up on them, I guess this business has a unique definition of respect. Never did I "belittle" the receptionist, as she alleged, but if that's what you wish to believe, so be it. Maturity and integrity clearly is something she has yet to discover. Having employees' backs is what a good Boss should do. But when a troubled employee is backed blindly, the cost of that loyalty will eventually catch up with that business. For those considering this business, beware.

I came here to get supplies needed to give this free metal bench I found a complete makeover- spray…read morepaint, wood, stain, topcoat, etc. and this Home Depot had everything I needed! Plus the staff were super helpful in answering any of my questions.

We are doing a huge remodel on our house. We had an appt for someone from Home Depot to come…read moremeasure for whole house flooring. They were a no show. A woman called in the morning to give a bunch of excuses as to why she could not perform her job. We need over $12,000 in flooring and installation. Honestly, I will NEVER use HomeDepot again. I went to Lowe's and told them what happened. They have stepped up and will be to measure on Monday morning. Home Depot in Castle Rock is a horribly ran store. The manager at the Castle Rock store obviously does not know anything about "Customer Service" and how to achieve it! Avoid this store if possible. And by the way, this is the 2nd time Home Depot has screwed things up! Bad management!!!!

Had Anthony come out to clean my smoker, it looked like a grease trap from a commercial kitchen…read more Loved his upfront pricing, no add on's like other companies. Made the smoker look like new. Was out here cleaning it in 30 degree weather. Fantastic job. Next time I will have all my grills ready so he can knock them all out at once.

Absolutely not qualified! No restoration, only laborious cleaning that wasn't a priority or…read morenecessary. There were no reviews for this "professional" I was leary and should have not proceeded.

I had Steve and Mike out to work on my Wood Stove Chimney and they were so professional and…read moreefficient. They are very knowedgeable about their products and took the time to explain what they were doing and what the next steps are. I asked a lot of questions and they had all the answers. I really liked them. I will definitely use them in the future and the fact that they are right in Franktown is a bonus. I highly recommend them.

Great service and communication. Made preventative recommendations. Will definitely use them again.read more

Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

I have had great experience with the Gas Connection. The customer service has been excellent, from…read moremaking appointments by phone to having my service technician, Tom, do his scheduled maintenance on our gas fireplace. Tom explains everything that he is doing in an easy to understand manner. The prices are very reasonable & I have referred TGC to all of my friends.