I will only buy furniture and mattresses from here going forward. I have let my kids and friends…read moreknow as well. The mattress i just got was significantly less than Costco and of higher quality, and the manager of the store was very helpful without pushing more than I need. tell your friends - this is the right answer.

From the owner: We sell all NEW Mattresses, Living Room, Dining room furniture and more, all 30-80% below retail…read morejust by keeping our overhead cost low and setting up priority times. Everything is name brand straight from the manufacture and is all first come first served until we sell out.

Blayne gave me the best experience I've had buyi g a mattress yet…read more He wasn't pushy, asked great questions, listened and gave me app options to better my sleep situation. I have back issues and was talked into a mattress that made them worse over time at the last place I purchased from. Blayne was knowledgable and sensitive to my needs. I will definitely be back and be referring people to him.

Disappointing experience after a nearly $9,000 purchase…read more We purchased nearly $9,000 worth of mattresses and adjustable bases from Mattress Firm. I specifically chose Mattress Firm over a discount outlet because I expected the customer service and corporate backing of a large national retailer to be worth something if we had a problem. To be fair, Mattress Firm appears to be following the written terms of our purchase, and I'm not accusing the employees of intentionally misleading us. However, the purchase itself was confusing. Their system was having problems, we spent nearly an hour trying to complete the transaction, and near closing I was ultimately rushed through completing the purchase myself on my iPhone through a link they provided. I didn't review the final paperwork until I was home. One mattress turned out to be far too firm. We later learned that because it was classified as an "Outlet" mattress, it wasn't eligible for the normal comfort exchange. The frustrating part is that we weren't asking for a refund. We simply offered to exchange it for a more expensive brand-new mattress and pay the difference ourselves. Store management declined. Trying to escalate through corporate has also been frustrating. Their customer-service number repeatedly routed me back to the same store, and a Customer Retention case that was supposedly being "further escalated" was later closed without a disposition being communicated to me. Adding to my concerns, I later discovered an approximately $150 Payment Card Security charge in the financing that I did not understand was being added at the time. I'm separately investigating that charge, so I don't want to characterize it unfairly, but discovering it afterward certainly hasn't improved my confidence in the transaction. If I knew then what I know now, I probably would have simply purchased from a discount mattress outlet. I chose Mattress Firm because I expected the national brand to provide an additional level of support. So far, I haven't seen the benefit. If Mattress Firm ultimately provides a reasonable resolution, I'll gladly update this review.

Awful experience it's better to purchase online because they don't tell you about extra deals and…read moreyou can't return the mattress unless you go in person and pay $200. They don't let me return for 3 days because they are too busy during sales days they said I have to go back when the sales are over.

Melving and his partner were really professional whit the delivery…read more the both did a gewat work. thanks

Service was great! Really happy with their work today and I valued their expertise and speed! Would…read moreshop with AFW again!

James from the parts/used department was very helpful when my dryer broke. I had no idea what I…read morewanted but he guided me to make the best decision. Chris and the rest of the delivery crew were exceptional as well. Showed up on time and likely broke the world record for fasted dryer installation. Very professional crew. Thank you everyone

We had previously purchased two appliances from this location and had a great overall experience…read more Unfortunately, our most recent purchase has been the complete opposite. We purchased a new dryer that was delivered and installed on a Thursday. During installation, the team accidentally broke the panel where the power cord connects. Mistakes happen, and we completely understood. We were told they would return Friday to replace the damaged part at no cost to us. Friday came, and no one contacted us. We had to call the store multiple times just to get an update. Late in the day, we were finally told someone would come Saturday to replace the part. On Saturday, they arrived with the wrong part. Again, they were apologetic and told us they had spoken with their manager and would return Monday with the correct part. Once again, we were understanding. Monday came and went with no call, no visit, and no update. I contacted the store again, only to learn they apparently believed the issue had already been resolved on Saturday. I was told they would send a message to find out what was happening. By the end of the day, I still had received no response, no status update, and no indication of when someone would actually return to repair the damage caused during the installation. My frustration is not that mistakes were made. Things go wrong. My frustration is with the complete lack of customer service, follow-up, communication, and ownership afterward. I have now spent multiple days trying to get this resolved, and there seems to be absolutely no sense of urgency from anyone at this location. At this point, I genuinely feel that if I don't continually call and pester them, nothing will happen. We have also called the company's "Presidential Hotline" multiple times and were told someone from the leadership team would contact us. It has now been three days without a response. Unfortunately, it appears the leadership team has the same sense of urgency as the rest of the organization. I would strongly caution anyone considering purchasing an appliance from this location. You learn a lot more about a company by how it handles problems than by how it handles transactions where everything goes perfectly. Any company can provide a good experience when nothing goes wrong. Great companies distinguish themselves by taking ownership, communicating with their customers, and quickly correcting their mistakes when something doesn't go as planned. This had always been our go-to place for purchasing appliances, but unfortunately, after this experience, that will no longer be the case. We had a brand-new dryer delivered on Thursday, and nearly five days later, we are still unable to use it because of damage caused during their installation. Despite multiple promises to correct the issue, repeated phone calls on our part, and several missed commitments, the problem remains unresolved. It is completely unacceptable that we have had to continually chase the store for updates and resolution of a problem they created. In this case, Appliance Factory gets an F--not because a part was accidentally broken, but because of how poorly they handled everything that followed.

The entire experience from testing mattresses in store to delivery and set up was exceptional. Ron…read morewas super helpful and knowledgeable about mattresses and made me really test my options outside of what I thought I needed. In Ron we trust!! I feel like Ron was really trying to help us get what we needed and not focused on up selling. He was very patient and thorough with the process and didn't rush us; top-notch customer service! As for delivery, Addison and Justin were professional, helpful and in/out quickly. My husband and I were thoroughly impressed and will definitely recommend mattress firm to friends and family and go back for future mattress needs in the future!

Purchased a mattress and box springs yesterday from this store. Matthew was the sales person. So…read morepleasant to work with a very nice guy

Thanks to Denver Mattress for not only their in store assistance when trying to make decisions, but…read morealso helping us through after we made the wrong decision and needed to make a change with them. They were accommodating and helpful and their delivery crew was excellent both times!

My husband and I had a great experience at the new Denver Mattress in Parker today. Sandy, our…read moresleep expert, dispelled some myths about and showed the advantages of an adjustable base. We were able to try all the beds-- there is a lot-- and pick the one bed and base that fits our needs and will give us some health benefits. We also bought a mattress protector and two sets of sheets. Sandy was so knowledgeable about all aspects of the purchase including financing and warranties and made the process go smoothly. Delivery will be in ten days which I didn't think was an excessive time although I would certainly love to be able to sleep in my new bed this evening. Thanks again, Sandy. We appreciate all the help. You were a wonderful sleep expert and helped us so much. We will be telling everyone to come see you and the new store in Parker. -- at Denver Mattress - 9279 S. Parker Rd., Parker, CO.

JUST BE AWARE OF THE RETURN/EXCHANGE POLICY! We have visited this store four different times. Each…read moretime, we met a different salesperson/ "Sleep Expert" and received a different explanation of the mattress that I purchased. One important thing to note before your final decision, the policy of return or exchange is not set out to you directly, make sure to get clarification on the procedure before walking out the door! It is very misleading.

If there was a 6 star option that's what I would choose for my sales representative at the…read moreCottonwood, Parker location. Hayden has given new meaning to the phases we've long lost as customers (Outstanding Customer Service and Satisfaction Guarenteed). Hayden not only gave us amazing service in store but also took amazing care of us even after our purchase which is rare these days. Hayden handled it with amazing integrity and followed through until we got exactly what we purchased day one! Hayden went far above what was expected and for that I would say job well done to Hayden!! Amazing follow up and follow through!!!! I would also like to give a shout out to Kym at the same location as she took part in the follow up and organizing materials for us that we were missing.