I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was great but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit. read more

I purchased a new in the box trash compactor Wednesday, Jan. 14th, 2026 from Appliance Factory. Discovered the old one was fine, just required some minor maintenance. Never opened the box or unloaded it from my truck. Kept it less than six hours. Immediately took it back to appliance factory. Customer service rep said they didn't do refunds without corporate approval.Well, a day later the refund was approved, but I had to pay a $495.00 re-stocking fee. Everyone I spoke to used the same refrain, "I don't make the rules". I don,t blame the employees I blame corporate for making customers so uncomfortable doing something as basic as making a return. I give them a "ZERO"! I will never shop there again. read more

Bought a new refrigerator in March. Never worked right. Freezer seal was bad. Than won't keep tempeture in refrigerator. Said fan was broken, now they say no parts available I am angry enough to sue. Much spoiled food. Do not go to this company​ read more

It started out good until we paid in full. Delivery service was a joke. I had to install it myself after they showed up early and were in such a big hurry that the guy said it didn't fit. He refused to set the doors level saying I needed to buy parts from Lowes to fix it. I told the company, got a phone call from a number which I could not call back. No refund on installation even though I did the work. Only asked for half back since they did get it there. Then I was unable to get my my factory rebate and they said there was nothing they could do and could not give me a phone number to make it right. Steer clear folks! It will be nothing but trouble. read more

Good prices but horrible service. I bought a stove with the extended warranty a few years ago. The stove has been broken since July. They have been out to "repair" it 4 or 5 times now. Still not fixed. On top of that they no show for about as many appointments as they make. The Presidents hot line is a joke, they never call back. You do not talk to anyone when you complain that is in country. read more

Do not trust this company. In a desperate situation we purchased a refrigerator that only had superficial small dents and scratches. We understood this and were alright with it. Upon getting the unit home it only worked one day and completely shut down. We offered to bring the unit back for a full refund. They said no and a third party service tech would need to service it. This took a week (all the while we were having to live out of a Yeti cooler). Upon inspection the tech informed us this unit had a previous warranty claim and should have never been sold because of a bad compressor. Upper management took no responsibility and calls to the President's Line went unanswered. After 20 days without a refrigerator they finally delivered a new unit. I would not trust this company or their leadership which took no ownership. Very poor customer service. read more

would give a zero. We visited this store around 4pm Saturday Mike (both) were super helpful and able to assist us with the purchase of a dryer I'd say 4 or 5 for them however we needed the dryer ASAP and to save time we went to the warehouse in Thornton, CO we were told they were open til 530pm well that wasnt true open til 5 but when we arrived they were loading another truck and then they rushed to close the loading dock door, then I knocked and no answer my wife went up and knocked as well she saw several people ducking behind the counter not willing to assist us with the dryer. finalky a guy came to the door said we closed at 5 and he couldn't help us he wouldnt even listen to help when asked his and said I don't give that out and shut the door in my wife's face. So we went over the the attached store Nichole tried to help but she didn't have anything on the floor that matched our price point. I called the presidents line they have and it's now been two full days with no response in order to assist or help the situation so reached out to yelp and say AVOID THESE FOLKS RUDE AND NO PROFESSIONALISM TOMSPEAK OF. read more

DON'T buy your appliance there! We bought a brand new refrigerator there 1 month ago and the freezer already has quit working! They made us go through the manufacturer to get it repaired even though they have a repair department and now we have to wait and see. It will probably take weeks! We travel often and now we'll have to worry about our freezer quitting while we are gone every time! I called and talked to the gentleman who sold it to us and he basically just washed his hands of our purchase. Not his problem or the stores problem he says! I you buy new try Lowe's, Home Depot. They would have come picked it up and replaced it with a new one. We're basically screwed! DON'T buy in Ft Collins!! read more

Sold me a fridge advertised as new under manufacturer warranty well samsung told me the fridge was sold to me as scrap this company will scam you go to Lowe's or homdepot read more

Eli was amazing. We ordered a used fridge and upon delivery discovered that the side door won't open properly. He has taken such incredible care of me, we are choosing another one, and I'm sure it will be fine. I cannot say enough about his patience and kindness throughout a very stressful process. read more

BUYERS BEWARE!! We recently purchased a washer and dryer. The dryer was dinged in a few places but we gave them the benefit of the doubt that the damage occurred during the delivery. Upon further inspection, the dings had already been circled (it's a dark blue set and they are circled in black ink). They gave us a used dryer. We paid for a new dryer, not a discounted scratch & dinged item. To top it off, it doesn't even work!!! It's giving an error that the door is open although it is completely closed. We called and they say they want to send out a technician. We paid for a new machine and shouldn't have to fight to get what we paid for. Total bait and switch. read more

Purchased over the range vent hood online. They called to say they don't have it in stock & need to order it. 4 weeks later their installer comes and it cannot work in our space. The exterior vent is 3" too short, the vent hood requires a plug in vs hard wire (our previous unit was hard wired). The plug requirement was not mentioned in the product information nor by the Appliance Factory rep. They refuse to take it back or allow us to pay an insane restocking fee and basically told us to pound salt. It's a "special order" (because they didn't have it in stock) so we are screwed. This is how the make their money, by allowing you to buy a product online, they "special order" it and you don't know exactly what will be needed to install so then your stuck with a worthless appliance & they keep your money. read more

Robert at the Parker location was wonderful. He was willing to go above and beyond to make sure that we were happy with our options, and was very reasonable with prices we were comfortable with. He let us talk through our choices and never pressured us. We eventually decided to go with a different store, but wanted to commend and thank Robert for his help. read more

AVOID AT ALL COSTS! Every step has been an issue and so many lies. We had bought scratch and dent models that were supposed to be brand new. They delivered a used dishwasher with a broken door. The filter was still dirty! They sent us pictures to approve of where the scratches were on the fridge and stove and we approved. Low and behold, upon delivery, different appliances were sent. Not the ones we approved. Total bait and switch. While they were installing fridge, they needed a different water line. My husband ran to the store and bought what they needed. We were told we would get a credit for the one we had paid for that they didn't use and of course, we were never refunded. The sales rep sent my husband the wrong specs for the appliances. My husband just happen to go online to the manufacture the night before installation and realized the outlet was in the wrong place. Luckily my husband is handy but stayed up until 10pm the night before delivery to rewire it. Now 5 months in, my stove isn't working...I call Monogram and they said my two year manufacturer warranty was up. Appliance factory had my stove in the warehouse since March 2022 and just sold and delivered it to me in July 2024!!!. I am starting to think it was a refurb and I was lied to again that it was not brand new. I didn't realize I was also buying a 2.5 yr old appliance. We had said over and over we need the propane conversion kit. Stove was installed and we asked to confirm that it was converted before installation, we were told yes. After many calls from the service technician to the warehouse, come to find out, the stove was NEVER converted to propane. It could have been total disaster for my family if we had used the stove they hooked up to propane that was NOT compatible. The had to uninstall and take back the stove back to the warehouse for the conversion. We had to wait another two weeks for it to be delivered a second time. I have called Brand Source twice for service and no one has answered or called me back. How I am supposed to get service for the additional warranty they sold me if no one will even answer the phone. These are just a few of things on our very long list that have been wrong with my purchases there. I wish we had just went with another store. The little bit of money we saved was definitely not worth all this hassle and headaches. I have called and left a message for a manager and I called the Presidents hotline. I wonder if anyone will ever call me back. read more

James from the parts/used department was very helpful when my dryer broke. I had no idea what I wanted but he guided me to make the best decision. Chris and the rest of the delivery crew were exceptional as well. Showed up on time and likely broke the world record for fasted dryer installation. Very professional crew. Thank you everyone read more

Biggest group of incompetent individuals I believe I have ever dealt with, you sold a dishwasher with out feet?!? Why is this a 3-week process to get what I paid for. Can't say I'm surprised seeing these reviews. Won't recommend anymore of my customers that I do service work to your store again after dealing with customer service like this. Brent is completely useless. If you unfortunate enough to have to go to this unethically establishment don't go through the salesmen Brent... read more

I rarely write reviews, and when I do, it's usually to praise outstanding service. So, believe me when I tell you that my experience with Appliance Factory was the most horrendous I have ever experienced. Appliance Factory recently held a grand opening in Parker, CO. I went there, and they sold me a washing machine that I later discovered its manager, Zack, knew would not be compatible with the wiring of our new house (as discussed below). We had to wait 1 week for delivery and pay extra to get it that "soon." Then, whenever we used it, it tripped the circuit breaker. When I called the store, Zack was the manager I spoke with. As soon as I said that the washer kept tripping our circuit breaker he asked if I had bought the GE front-loading machine. I said yes, and he then asked if I lived in a new house. I said yes, and he said that they had been having that problem a lot with that model in new houses. In other words, the store manager knew at the time that I purchased this washer that it was incompatible with our house, but no one at that store ever disclosed that to me before I bought it. All of our problems emanated from that withholding of vital information from me. In response to my complaint, Zack told me that he would have a service person to our house the following day and promised I would receive a call from them by the end of the day with a time. I never got a call. I called Zack back late that afternoon, and he again promised I would get a call by the end of the day. I still never got a call. The following morning I got a call from the service center saying that they had never agreed to send someone to our house on that day as Zack had told me and that the earliest they could get there was 5 days later. They also said that I would get a call in advance telling me when they would be coming on that day. I told them that I needed to be able to agree on a time because I was not available during the morning on that date, and they refused to work with me and said that they would dictate the time to me when they call. I then called the store again and asked for Zack. He was off that day, so I spoke with a manager named Ron, who was very rude and unwilling to make any concerted effort to help. I explained the entire story to him, and he responded primarily by continuously trying to defend the store, mostly by asserting that I had told him things that I never said. Rather then responding to the actual facts presented to him, he kept attacking straw men to avoid any responsibility. Given all of the trouble the store had caused us, I asked Ron to have the washer to be picked up by the next day and to be given a refund. It had been 1 1/2 weeks since we had been able to do any laundry, so we wanted to be able to get a new washer elsewhere without delay. But the best Ron would provide was to have the washer picked up in 5 days and then to provide a refund if, and only if, I come back to the store personally the following day (which is a 1-hour round trip for me). He was unwilling to make the refund to my card by phone. The dishonesty, inefficiency, and unwillingness to take any responsibility or work with us makes this store the worst that I have ever dealt with in my 55 years. I will never consider doing business with Appliance Factory again, and I encourage everyone to avoid this disreputable business. read more

Just bought our new refrigerator. We had 5 star customer service at the Parker store from Brent Cassidy. Great sales person. Righted anything in a speedy manner that was brought to his attention. Ask for Brent. read more

Brand source refunded the service charge and the last reinstall of dishwasher was good

Would not recommend this place the service was absolutely horrendous. The young man that sold me the fridge was wonderful however, the manager Linda left a lot to be desired after multiple issues and going to the store to try to get it resolved never once did she say she was sorry for all the things that happened. At one point, she told me that she'd already sent out multiple emails that day reprimanding people. I bought a dented fridge and on the day it was supposed to be delivered. They told me that it had been damaged and they won't be able to deliver. I went back to the store. They told me they'd give me the exact same fridge brand new in a box even wrote it on the invoice and signed it for me and then I had to wait another four days for it to get delivered and when they delivered it, it was the dented fridge that they told me they couldn't deliver because it had been damaged. at that point I've been without a fridge for eight days so I just wanted a fridge so I said to go ahead and put it in the delivery guys were wonderful. Contacted the store later that day and the guy couldn't help me because I had to talk to the people I either bought the fridge from or Linda who weren't working that day. The next day I get a call from Linda and she said she's willing to take $130 off my bill which was just ridiculous. The new fridge was a $2500 fridge and the one I got was a $1700 fridge difference of $800 in the end, they ended up giving me $300 off, but for all the hassle and everything I went through, I would not recommend this place at all. read more

Randy and Tom were amazing! Having trouble with a delivery and after calling every number, including the President's, I drove to Appliance Factory in Parker. Both men offered help immediately and solved the problem. They are great employees and should be recognized for their exemplary customer service. Many thanks to both of them! read more

I ordered a microwave from them, it took a couple of days to arrive, what arrived was not what I ordered. wrong color, wrong brand and damaged. was told they don't have what I ordered but a different model at a higher cost was available. Got a refund and thanked them for wasting my time. read more

Good product, but HORRIBLE delivery service having to wait over a week! DO BETTER. have 3rd party biz cards of local movers to help out your customers when you are BACKED up for 10 days! read more

I'll tell you exactly what I said on the Google reviews. DON'T WASTE YOUR MONEY OR TIME HERE!!!! Terrible experience. I ordered a used dryer and washer for roughly $700 and had to reorder and redeliver both dryer and washer 4 different times. It took roughly a month just to get a functional washer. Each time I received a washer or dryer, it was visibly broken, broke immediately upon use, or was immediately taken back because the DELIVERY DRIVER saw that it was broken. I had desperately tried to be reasonable and understanding with customer service, but they proved to be unhelpful, short, and generally uncaring. It wasn't until I started working with James that I started getting genuine service. Even then, I had to order a brand new dryer AND pay the difference. I'm still waiting for my dryer, and it has been 5 days with no contact or update. It's obvious that Appliance Factory only looks to hustle you and take your money. Don't make the same mistake I did. read more

Worked with Ron Pugh and he was excellent. Super knowledgeable, honest, fast, friendly, and fair. Great example of how sales people should be! read more

Buy from these clowns at your own risk. Wish I had checked their reviews before I dropped $1300+ on a dishwasher with them. If non-existent customer service and unreturned phone calls are what you are after this is the store for you. If you want your dishwasher installed as an unlevel fire hazard protruding an inch and a half out in front of your cabinets look no further. The dishwasher itself is fine after completely re-doing this store's $200 install. read more

Appliance Factory - Don't trust these clowns to wire your appliances! - Appliances Near Me - Parker, Colorado

My LG Studio refrigerator quit working after less than a year, causing me to lose hundreds of dollars worth of food and leaving me with a big mess to clean up because the ice in the bin melted and leaked all over the floor. This was due to a defective compressor and motherboard. Getting answers and timely help from these folks has been difficult. I was treated very rudely by the salesperson and the service representative. There was a class action lawsuit pertaining to this refrigerator, yet Appliance Factory still sold it to us. I don't believe for a second that they didn't know about it. I can expect to be without a refrigerator for at least a week. I do not recommend them at all. read more

We have had two terrible experiences with this Parker Company. I was so excited to get a new cook top. Went in and bought/ordered a good looking Thermador from Cameron. Paid for the purchase, scheduled the install and left happy. Day before the install I called for a time frame so I could plan accordingly. So I would be home or have my son there. they said I would get a call the day of. So ok I waited. On install day, crickets I call them again and they say "you are not scheduled for today, your install was pushed back" what?!? I took time off and have the date written on my receipt. "Oh there's a note Cameron called and said they didn't have it in stock so we pushed the install back" OMG, ok lets re schedule. 2nd Install date, I got my two hour window call and the installer showed up. He was not thrilled that he had to cut our counter top so the new cook top would fit. But he tented the counter area and completed the install. He must have been in a huge hurry because he turned on and off the burners, picked up his tools, said "sorry about the mess but at lease it's not all over the room" and left, just gone. I didn't have time to see the cook top for another 15 minutes because my husband and I had to clean all the dust, debris and mess. Once it was clean I noticed scuff marks and scratches. We called AFW spoke the manager and he said "you have to go through your manufacture warranty now. We cannot exchange it if you use it over the weekend." This was Sat 1:30pm. My happy purchase turned to ashes. TERRIBLE CUSTOMER SERVICE DO NOT SHOP THERE read more

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Do not buy anything from this place, any and every location is horrible. They've all been trained to not ever escalate any problem for any type of resolution. Same yourself some trouble and look anywhere else. This place will not help you at all if a problem arises, even when the problem is their own fault. Also, do t be fooled by the "President's Hotline" phone number on the website. They do not answer and they do not return phone calls. I cannot stress this enough, so not buy from Appliance Factory. read more

Horrible customer service. First shipment was wrong. Second try and appliance "didn't make the truck". Last try was shipped to a different store location. Still waiting on call from sales person and it has been over a week. Nothing additional offered to right this situation. Will not use again- second experience like this. read more

This has been the worst shopping experience I have ever had. Incompetent management and sales staff who lie and make promises they can not deliver on. Was sold a defective product and three weeks later I am still without a working dryer. Have been only told by store management what they can't do rather then them offering or figuring out a solution. Was told I would get a call today from Mike Strickland district manager and no call. Still waiting in my issue to be resolved. I have never been liked to, treated as though my experience does not matter and completely disrespected by a group such as this before. Extremely disappointed and at this point will return all if the items I purchased and take my business elsewhere. All they care out is the commission they make and could care less about selling defective and or damaged merchandise, and then when you have an issue have to jump through way too many hoops and never actually get resolution. NEVER shop here !! read more

Appliance Factory - And.....today this is what I come home to. Mud all over hard wood and carpets from appliance factory delivery team. WOW!! - Appliances Near Me - Parker, Colorado

4 years ago... great experience. Now... Avoid this place, unwilling to work with customers anymore, and multiple rude people on staff. Started out great... and then the install person came. They did a quick measurement, and said the DW wouldn't fit. okay fine... after they left I pulled out the DW myself and measured just verify on my own, and based on the specs on AF own website the DW would fit. My wife stopped by the store and they were rude to her. I called the store, and they said they couldn't help because it was online sales. Called online sales and emailed pictures of my own measurements next to the specs. They said I was wrong, and they'd send me other DW options. The options they sent me were the same size as what I requested originally... I called again and requested that another install person come out, and remeasure. If I was wrong fine, but based off the specs it should fit. Was told that they sent out there most seasoned installer originally and I'd need to have someone else install it. I guess I've encountered the first business that didn't want to make $. Maybe they are in the business of trying to go out of business?!? read more

Hello folks Started writing a novel about this company and location. Just to say there customer service is the worst . If you order any appliances from this location No matter what they say 2 months out on everything if not more Once they get your money They don't care They do not call you to follow up on your purchase They want to blame everything on COVID please take ownership and responsibility for your mistakes I'm in the customer service business And if I took care of my customers the way they do , I'd be out of business Thanks , folks read more

My daughter has been dealing with this horrible company since March. Here it is JUNE. . . expecting a delivery today of a 3RD washing machine. Their customer service is BEYOND horrible. Their delivery guy called off and not a call was made to my daughter to let her know that the delivery was not going to happen today. Almost 4 months of having to go to the laundromat. . . wasting time and money when she should be using a WORKING washing machine in the comfort of her own home. DO BETTER!!! Hire day workers if you need to, to get the job done!!!! In reading these reviews. . . how are you even in business when you don't put your customers first??? Give your clients what they pay for in a timely manner. GIVE THEM WORKING MACHINES THE FIRST TIME!!!! read more

This is the absolute worst experience i have ever had in buying appliances. Building a new house so we needed the ENTIRE suite of appliances. We knew supply chain issues... we ordered 9 months before we needed them plus to keep pricing. They missed that deadline and more... the appliances came in and they damaged 3 of them in the warehouse. Then they told us our cooktop would take another 6 months (which we didn't have in order to have our inspections done). We ordered same product from another supplier and it took 1 month, though we had to pay more because of the price increase since our original order. Appliance Factory offered nothing. Then they came to install and the dishwasher was dented. They took another 4 weeks to replace it. Now... 11 months later I am still waiting on the pedastals for my washer/dryer. They dented one of those too... I've just received the 4th email that it will be delayed again. They have had my payment for a year... and I'm still not done. STAY AWAY. read more

We were to have our new refrigerator delivered that was purchased last week at Appliance Factory Warehouse-Parker. They were to call us last night to give us a 2 hour window. NO CALL. This morning, we wait, we wait, finally call THEM and ask? We were told 3-5 p.m. delivery. Finally at 6:15 p.m. they show up. The two young men asked me to come out and take a look at the refrigerator. Our "Class A Rated" brand new refrigerator looked like someone had taken a hammer to the side of it. Blemish on the front (mind you, Cameron told us this was a NEW with NO blemishes). The back panel had the cord shoved behind the back plate and the back plate was missing screws. Of COURSE we refused the refrigerator. The kid offers 10%, if we take it. NOT A CHANCE. We go in to call their store (open until 7 p.m.). It rings for a solid 45 minutes. No answer. NEVER AGAIN. Please, please beware and do NOT allow them to bring it inside of your house as they mentioned that if they bring it through the door, they would need to charge us a restocking fee. These young men knew the refrigerator was in VERY rough condition. Now to deal with these scammers tomorrow a.m. I won't even go into how rude Cameron was to deal with. She was abrupt and high strung to put it mildly. We bought because the price was less than Lowe's and Home Depot. Lesson learned. read more

It's not often that I need an appliance store but we recently had a double wall oven die and my first thought was to patronize a local store that wasn't the typical big box. So we ventured into the Appliance Factory in Parker on a Tuesday afternoon in early December. We walked in and noticed 4 sales people around the desk/customer service area talking among themselves. We weren't acknowledged and decided to amble toward the ovens to take a look. After about 10 minutes of looking around, we still had not been greeted or asked if we needed help. It wasn't easy to see prices or learn details about the products so we walked toward the customer service area hoping for help. A few minutes later and still no acknowledgement...so we decided to walk out. Should we have been more proactive to ask for help? Maybe. But I also appreciate and, quite frankly, expect to be greeted and waited on when shopping for a $3-4k appliance. Quite disappointed. Service aside, the selection of appliances seemed just ok. Will likely not return based on this experience. read more

This is the worst store you could ever buy a monogram fridge they didn't leave the foam in on if the fridges and when ever you Touch the fridge it make a loud noise we have had trouble with this fridge for over a year and half. They want to charge us for one of the panels even tho it's there fault.I regret buying the monogram fridge with them . We tried getting into contact and they say it's not their problem read more

Appliance Factory - The foam inside the panel is missing and they say it is the installers fault - Appliances Near Me - Parker, Colorado

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WARNING ON SHIPPING & INSTALL SCAM!!!!! Be warned. Bought a brand new $1800 fridge for my new house to be delivered and installed for $70. The sales person said that it is a flat delivery fee and they would take care of everything. No mention of their secret "fees" they hit you with during the install. Once the delivery crew got here they said that I need a water line for an extra $25. Then they said the fridge doors need to come off to get through the doors in my house that just finished being built last week. They said it will be an extra $30 to remove the doors. When I asked the delivery crew why no one told me about the charges they said i should have read the fine print on the back of the receipt. They said signed for it and should have read all the details first. I could care less about the amount of extra money they charged. It's the deceitful and strong arm tactics they use to extort the extra fees. I bought the fridge because i need it. They know that and will use it to squeeze out literally chump change just because they can. Never again will i buy a product from this dishonest store . Good luck to future customers! read more

BEWARE!!! You may get a good price on appliances, but pay close attention to the installation prices. A wall oven and dishwasher install cost us close to $1000 and the so called "trim kit" was $250 for two strips of aluminum that they stick on with caulk. Oh, and two months later, still waiting for one of the pieces. After the purchase you will have to hound them to get lingering follow up work done. We've had to go back to the store because leaving messages for the salesperson was futile. He was always busy or off work. The installation itself was done wrong and the battle ensued between the manufacturer and Brand Source, which is another company owned by the same people. Four visits later to our home, Brand Source relented, started over with the installation to meet factory specs and guess what, it now works as it should. Brand Source said ""For what you paid for the install we want to make sure it's right." The original installation guy? Oh he quit. The promises to get you on the schedule, don't believe them. You'll work from home, get a call late in the day, well after they were to show up stating they can't make it. I'm giving two stars for the appliances, NOT the Appliance Factory nor Brand Source. read more