Sergio was excellent and was able to replace the garbage disposal and replaced a light in the…read morerefrigerator. On time and clean and discussed options. Well done!

I set up an appointment to have my refrigerator fixed because the ice maker dispenser motor was not…read moreworking. I explained this in detail. I made an appointment windows from 12pm-3pm. The repair person showed at approximately 12:25pm (which was great). It took him less than a minute to determine wires at the bottom of my freezer door needed to be soldered. Then he proceeds to tell me he has no time today to fix it and I need to make another appointment. I carved out my day for this. I asked why he could not do it today. He said he had four other jobs to do today and did not have time. I asked then why are you even here. He said to diagnose. When I made the appointment I was told it would be repaired today. Now this guy said he had four other jobs to do today. So basically I feel that my time was wasted and was upset. I told him I made the appointment today to have it fixed and if he could not do the repair today I would call someone else. I asked him to leave. He told me I needed to be respectful. I told him, you are not being respectful of time and I asked him to leave. He wasn't moving. I said if you do not get out of my house immediately I would call the police. In my opinion, when you make an appointment to have something fixed, they should fix it, unless parts or something has to be ordered. It only took him a minute to diagnose, so he had an idea of the issue before he arrived. Asking for a second appointment to fix the issue seems unreasonable to me and a total lack of respect for a customers time. I will not be utilizing this company again and will avoid them in the future. Especially, since I had to ask this guy several times to leave and threaten to call the police before he left. Update: The technician did not immediately pack up. I asked four separate times. Also, when on the phone in setting up the appointment, I was told the repair would be done on the appointment. I would understand if parts needed to be ordered, that was not the case here. At no time when setting the appointment was an expectation that this was a diagnosis only visit. I was clearly told on the phone it was a repair visit. I wish this company would be honest about the situation. I find their response purely self serving at best and dishonest at worse.

I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was…read moregreat but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit.

Bought a new refrigerator in March. Never worked right. Freezer seal was bad. Than won't keep…read moretempeture in refrigerator. Said fan was broken, now they say no parts available I am angry enough to sue. Much spoiled food. Do not go to this company​

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

Victor solved the problem others could not. He was prompt,…read moreprofessional and knowledgeable. We will use High City Appliance again.

Well, we needed our Maytag dryer repaired - it was squeaking for a couple of minutes with a heavy…read moreload. I called to schedule an appointment, I was in no hurry. They were actually able to have someone drop by the next day. Kelly arrived on time with a smile. He started the dryer, said he could hear it (I couldn't). I was afraid I was going to have to get ten wet towels for the thing to start squeaking. He said it was probably the rollers and / or pulleys. I told him to fix it, the Fonzi method does not work. He replaced the pulleys and rollers. I gave it a couple of weeks but the dryer does not squeak any longer. The price for the service call was more than reasonable. He checked the dryer for dust / lint / hair and vacuumed it as well. Mr. Appliance of Parker still provides great service at a reasonable cost.

Straight scam artists. Whatever you call on for a repair…read moretheir estimates will be what a new appliance will cost. So of course you turn it down and they collect the diagnostic fee.....Con Artists DO NOT CALL THEM

Great Local Small Business. The owner is eager to help anyone at anytime. The staff overall is very…read morecustomer oriented. Being in Retail is hard, people can seem demanding and down right condescending. The staff seem to know how to handle rude and unrealistic expectations from customers with class. For those who complain about parking...think about the customer base Sears has. Elderly folks who frequent the store because they know the name brand. Be courteous & park somewhere else if you are not shopping at Sears. It's not nice to make our elderly citizens walk farther because you are young & lazy.

I've been to the other location in the past and just recently went in to get repair parts for our…read morewasher and dryer. Scott was very helpful and pulled down all the part numbers, wrote them down and priced them out for me. My wife and eventually decided that it was time to replace, rather than repair so we went looking at the Sears Outlet store and another big box home improvement store but the set we found (and the price we wanted) was at this store. We got great service, a great price and super fast delivery. I read the reviews of the other location but I understand there is a new owner and I did not experience any poor service at this location.

Honest and hard-working. Very glad to have found these guys and their work is superlative.read more

Great service and fixed my stove right away! very friendly and knowledgeable service as wellread more

Big shout out to Mike O'Rourke at Appliance Factory for going above and beyond to make the customer…read morehappy. After a very bad experience with our counter top vendor who lost many parts of our new Monogram range top, we reached out to Mike to order replacement parts. Mike took care of everything and exceeded our expectations. Mike keeps us updated throughout on status of our orders and delivery. We will definitely come back again and refer. Is there a six star option on Yelp?

What a joke of a company! I will never order from them again. They screwed up my delivery so I had…read moreto get a trailer and pick-up myself then I was lied to about how they would make it up to me and they did nothing! They hire morons that do not know anything and are always outside smoking.

Sunday Funday! Shopping for a new appliance is not always fun. Usually, ends up be frustrating with…read moreitems out of stock and no one to help you. Not today... Ayden was very nice, knowledgeable of all the washer & dryer's and able to check stock. We found the perfect set, purchased it and it'll be delivered this week. Bonus: It was on SALE

What a mess! Ordered a Bosch refrigerator. It took the 5th and 6th delivery guys to correctly…read moreinstall the freezer section to stop the damn frost feom coming outside the freezer. The DELIVER DRIVER SIGNIFICANTLY DAMAGED the front gate and tried to leave! Then they said it wasnt their fault! They knocked the gate off the hinges and took the entire frame of a very heavy duty frame. LOWES WON'T do a darn thing! Pathetic! Now hiring an accident investigator and attorney! Then, will see how much they have to pay!

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

Ran in this morning and needed urgent help in the paint department. This department is always great…read morehere. Glen has helped me in the past when helping out. Today I got David in paint. He is a perfectionist and matched my paint perfectly. He was very helpful, kind and knowledgeable. My project was a bit difficult and he surpassed my expectations. Now it's up to my Painter, but I feel pretty good about him too. Thank you, David! You are lucky to have him there.

Embarrassing. Waited 15 minutes to buy a string trimmer. No one showed up. On my way out saw…read moremultiple employees doing nothing, aimlessly wandering around like a bunch of people at an old folks home. Went to Ace hardware to buy what i need