Serge made time to fix a leaking refrigerator, same day I called. He arrived promptly, gave us a…read morequote and fixed the problem in short order. Such a relief! We'll be using Appliance Repair Pro's from now on.

Sergiy gave us an online quote and we made the appoinment for some refrigerator maintenance. Upon…read morearrival he assessed what was necessary and reduced the price. He was very professional and did an excellent job.

James from the parts/used department was very helpful when my dryer broke. I had no idea what I…read morewanted but he guided me to make the best decision. Chris and the rest of the delivery crew were exceptional as well. Showed up on time and likely broke the world record for fasted dryer installation. Very professional crew. Thank you everyone

We had previously purchased two appliances from this location and had a great overall experience…read more Unfortunately, our most recent purchase has been the complete opposite. We purchased a new dryer that was delivered and installed on a Thursday. During installation, the team accidentally broke the panel where the power cord connects. Mistakes happen, and we completely understood. We were told they would return Friday to replace the damaged part at no cost to us. Friday came, and no one contacted us. We had to call the store multiple times just to get an update. Late in the day, we were finally told someone would come Saturday to replace the part. On Saturday, they arrived with the wrong part. Again, they were apologetic and told us they had spoken with their manager and would return Monday with the correct part. Once again, we were understanding. Monday came and went with no call, no visit, and no update. I contacted the store again, only to learn they apparently believed the issue had already been resolved on Saturday. I was told they would send a message to find out what was happening. By the end of the day, I still had received no response, no status update, and no indication of when someone would actually return to repair the damage caused during the installation. My frustration is not that mistakes were made. Things go wrong. My frustration is with the complete lack of customer service, follow-up, communication, and ownership afterward. I have now spent multiple days trying to get this resolved, and there seems to be absolutely no sense of urgency from anyone at this location. At this point, I genuinely feel that if I don't continually call and pester them, nothing will happen. We have also called the company's "Presidential Hotline" multiple times and were told someone from the leadership team would contact us. It has now been three days without a response. Unfortunately, it appears the leadership team has the same sense of urgency as the rest of the organization. I would strongly caution anyone considering purchasing an appliance from this location. You learn a lot more about a company by how it handles problems than by how it handles transactions where everything goes perfectly. Any company can provide a good experience when nothing goes wrong. Great companies distinguish themselves by taking ownership, communicating with their customers, and quickly correcting their mistakes when something doesn't go as planned. This had always been our go-to place for purchasing appliances, but unfortunately, after this experience, that will no longer be the case. We had a brand-new dryer delivered on Thursday, and nearly five days later, we are still unable to use it because of damage caused during their installation. Despite multiple promises to correct the issue, repeated phone calls on our part, and several missed commitments, the problem remains unresolved. It is completely unacceptable that we have had to continually chase the store for updates and resolution of a problem they created. In this case, Appliance Factory gets an F--not because a part was accidentally broken, but because of how poorly they handled everything that followed.

I called High City with a unique request to find a replacement control panel for a Wolf downdraft…read moreunit. The panel had been lost in a remodel, and the discontinued part was proving difficult to find. Russell at High City was a rock star to work with. He listened, and he and the crew there went no the hunt. He could have easily said it wasn't possible but they stuck with it. Turning over every stone, the eventually found the part. Many thanks to Russell and the High City crew. They saved me a lot of money by not having to replace the whole unit. They really went the extra mile to finish the job. First class.

Excellent, highly professional service. They diagnosed the problem with the burner on my stove…read morethat was out, ordered the parts and made the repair. They were also extremely accommodating and performed the service both days on the weekend.

Well, we needed our Maytag dryer repaired - it was squeaking for a couple of minutes with a heavy…read moreload. I called to schedule an appointment, I was in no hurry. They were actually able to have someone drop by the next day. Kelly arrived on time with a smile. He started the dryer, said he could hear it (I couldn't). I was afraid I was going to have to get ten wet towels for the thing to start squeaking. He said it was probably the rollers and / or pulleys. I told him to fix it, the Fonzi method does not work. He replaced the pulleys and rollers. I gave it a couple of weeks but the dryer does not squeak any longer. The price for the service call was more than reasonable. He checked the dryer for dust / lint / hair and vacuumed it as well. Mr. Appliance of Parker still provides great service at a reasonable cost.

Straight scam artists. Whatever you call on for a repair…read moretheir estimates will be what a new appliance will cost. So of course you turn it down and they collect the diagnostic fee.....Con Artists DO NOT CALL THEM

Great Local Small Business. The owner is eager to help anyone at anytime. The staff overall is very…read morecustomer oriented. Being in Retail is hard, people can seem demanding and down right condescending. The staff seem to know how to handle rude and unrealistic expectations from customers with class. For those who complain about parking...think about the customer base Sears has. Elderly folks who frequent the store because they know the name brand. Be courteous & park somewhere else if you are not shopping at Sears. It's not nice to make our elderly citizens walk farther because you are young & lazy.

I've been to the other location in the past and just recently went in to get repair parts for our…read morewasher and dryer. Scott was very helpful and pulled down all the part numbers, wrote them down and priced them out for me. My wife and eventually decided that it was time to replace, rather than repair so we went looking at the Sears Outlet store and another big box home improvement store but the set we found (and the price we wanted) was at this store. We got great service, a great price and super fast delivery. I read the reviews of the other location but I understand there is a new owner and I did not experience any poor service at this location.

Rob came on time fixed the issue quickly and effiiciently…read more Probably one of the most painless service calls I ever had.

I would highly recommend Appliance Service Pro for any repair needs. My dryer stopped heating and I…read morecalled them and had an appointment made for the next day. They were professional and efficient. My dryer was back up and working within the hour. I will always call them for any appliance repair. If I could give them 10 stars I would.

Big shout out to Mike O'Rourke at Appliance Factory for going above and beyond to make the customer…read morehappy. After a very bad experience with our counter top vendor who lost many parts of our new Monogram range top, we reached out to Mike to order replacement parts. Mike took care of everything and exceeded our expectations. Mike keeps us updated throughout on status of our orders and delivery. We will definitely come back again and refer. Is there a six star option on Yelp?

What a joke of a company! I will never order from them again. They screwed up my delivery so I had…read moreto get a trailer and pick-up myself then I was lied to about how they would make it up to me and they did nothing! They hire morons that do not know anything and are always outside smoking.

Mason from the kitchen design team is unparalleled. Absolutely phenomenal to work with. He assisted…read moreus multiple times, was incredibly patient and helpful. Aside from him being incredibly helpful everyone at this store is helpful, attentive. Every representative I've dealt with at this location has gone the extra mile to assist me. Thank you guys!

My 3 (almost 4) year old grandson saw a sleigh last year and saved all his quarters to get the…read moresleigh this year. We pre ordered it and when we went to get it we talked to Hope at check out and said that he was using his money to pay for the sleigh (just a learning experience for him). She was so sweet and let him "pay" and slight of had got the money back to me to put in the bank for him. Davis waited patiently while we went through the faux transaction and now you have a very happy boy that can't wait to build his giant sleigh. Thank you.

Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Denys did a great job fixing our gas and carbon monoxide leaks on our gas dryer due to an faulty…read moreinstall by the house's prior owner. He went above and beyond to access the internal components of the dryer to thoroughly clean out the exhaust vent and sealed everything properly. We were able to get an appointment for the next day which was helpful and convenient. And the front office did share the company's Certificate of Insurance when requested but I had to follow up a second time for that. I would definitely recommend The Appliance Team!

Ran in this morning and needed urgent help in the paint department. This department is always great…read morehere. Glen has helped me in the past when helping out. Today I got David in paint. He is a perfectionist and matched my paint perfectly. He was very helpful, kind and knowledgeable. My project was a bit difficult and he surpassed my expectations. Now it's up to my Painter, but I feel pretty good about him too. Thank you, David! You are lucky to have him there.

This Home Depot has its own parking lot; which I like being able to find parking easily. It looks…read morelike they already have Christmas trees and decorations outside. I went to check out their Black Friday deals. Just my luck I scored some tree wreaths for the house. Also the selection of plants and flowers is exceptional. Home Depot is the spot to find the best selection. I've bought orchids from here over other competitors. And you can tell they are well taken care of. The huge selection of cleaning supplies as well. The value for what we purchased was worth the price