I would highly recommend Appliance Service Pro for any repair needs. My dryer stopped heating and I called them and had an appointment made for the next day. They were professional and efficient. My dryer was back up and working within the hour. I will always call them for any appliance repair. If I could give them 10 stars I would. read more

Didn't come out for a service call, but I talked to him on the phone about my refrigerator freezer not getting cold enough and said it was a compressor and it would be $700-$1200. He told me my best bet would be to get a new Whirlpool with an extended warranty. I appreciated his honesty and being upfront with me. I would definitely call him back when I have another issue. read more

Rob was awesome! He diagnosed the issue over the phone, scheduled for a time I was available, showed up on time, fixed the issue quickly, and the cost wasn't bad. And other parts of the fridge work better now too - go figure! We will for sure call him again if something breaks or is malfunctioning. read more

My dryer motor died this week at age 8. Not sure if dryers have an equivalent of dog years, but it's old. I put out the usual Yelp requests for help, including here. No one else asked questions about the circumstances/situation or gave any insight beyond how much a service call costs and/or the cost of a repair. Bill educated me on what else is likely worn out on the dryer and recommended replacing it instead of spending half the cost of a new one to fix it. Then, he broke down the best brands for my needs. This is the way. Honest folks in this business are rare. Call here if you need one. read more

called them to fix my refrigerator. they have made a price and I agreed. they left and it still didn't work. they said they needed another 1000 dollars to fix it. I'm now out over 400 dollars and my refrigerator is still broken. read more

Honest and hard-working. Very glad to have found these guys and their work is superlative.

Great service and fixed my stove right away! very friendly and knowledgeable service as well

Quick and very communicative. Very easy to work with and came out and determined the repairs needed. Was very honest, transparent and priced affordability. Will definitely remember him for future needs!! read more

Bill called and was able to quickly help me diagnose the problem. A simple fix is all that was needed, no service call required. That is GREAT! I will call him next time. read more

Bill was amazing. My issue turned out to be a simple repair on a GE washing machine. Bill showed me exactly what happened and how he fixed it. He also gave me some great tips for protecting my house concerning appliances that use water so that a leak would be caught quickly. This was a great experience and I would recommend Bill to anyone in need of appliance repair! read more

We had Bill out to look at our dryer that wasn't heating up properly. He got it all taken apart and put back together like new and it's working great. No unnecessary recommendations, just a great job well done. read more

Prompt and professional. I was very happy with the service and will definitely call for our future needs. Finally found our go to!!!

I called Bill to get an estimate on how much it would be to fix my 18-year-old GE dryer that wasn't drying very well. He gave me a range for the repair price that included the worst-case scenario. My dryer turned out to be the "worst case", but Bill was still able to replace the heating coil for much less (including his labor) than what a new dryer would cost. I didn't want a new dryer at all and this was the first repair the dryer had required in 18 years, so I was really happy with his service. Because I always want to know how things work, he was kind enough to explain the repair and show me where the old coil ring was toast, which was really shot. Now, the dryer works so well, the medium temp is hot enough to perfectly dry. I highly recommend Bill. Not only is he very fair in pricing, but he's also just a really nice guy! read more

Fair prices. Great warranty. Great customer service. Very thorough on analyzing the root cause and the options to resolve the issue. Really great working with them. read more

I'm happy with my interaction and feel owner is honest - of course only time will tell on a repair to a dryer for over $400, in my situation it made sense because a new one is over $600, I already paid for the service call and I wasn't sure if I could find the same model and install it in a narrow space so easily especially as it stacked on the washer, for others who plan to stay long term and not stacked so they need it matching the old one it might make sense to invest on a new one. It feels like modern dryers are made to fail after 8-10 years, the old Maytags at Grandma's house are still working after over 30 years - lol read more

Quick response; very efficient and friendly. Gave us options of how to handle the problem we had. Will use again.

Bill is honest and trustworthy! A great find! Highly recommend! We used him for a dryer repair.

While Bill doesn't work on my appliance brand (Fisher Paykel) he called me back within minutes & shared 2 referrals that were incredibly helpful. What a wonderful human being. I'm almost hoping another appliance fails so I can thank him in person! read more

What a refreshing conversation with Bill! I was wanting to get my gas stove "checked out" to make sure it's functioning correctly. Bill ran through some questions with me and we both determined that a service call wasn't warranted at his time. Talk about honesty! I didn't utilize his services this time but you can bet I'll be calling him the next time I actually need a repair. read more

I called Bill on a repair for my refrigerator, he was very knowledgeable, and we traded phone calls after he did some research for me. Based on the problem with the refrigerator he told me the costs would be about $500. As a new homeowner i really didn't know what the costs of a new appliance would be. Bill could have easily gotten a job and a repair on the 16 year old appliance but advised me to check out some new equipment first. His frankness and honesty in the direction i should go was extremely refreshing and even gave me advice on brands i should look for. Very trustworthy and very knowledgeable professional. read more

Bill got back to me very quickly and arranged to come out in short order. He explained everything he was doing to fix my dryer (the heating element) and also gave some preventative suggestions for the future. Bill was incredibly helpful and professional. I will definitely use him again in the future. read more

The tech was able to come out the next day and fix our issue right away! Also recommended an extension on the dryer to keep the lint from blowing back inside! Highly recommend! Also gave a discount to get the extension! read more

After requesting a few quotes from various places to come take a look at my freezer, Bill messaged me with his number and told me to give him a ring. Over the course of several phone calls that evening, he guided me in taking apart the back of my freezer to look at specific parts and help diagnose the problem. Once we had figured out the likely cause, he gave me rough quotes for the type of work I would need and told me who to call to do it (as he didn't do the specific type of work I needed). After 1-2 hours of this, he refused to take any payment and said that he was just happy to help me figure out what was going on. I have rarely received such quality and personalized service, much less then have payment denied for that service. Bill has earned himself a lifetime customer -- I will always go to Bill first and recommend him to all of my friends and family. Truly a gentleman and a scholar. read more

Bill was amazing to work with. He really does more than just fix your appliance; he cares about educating and informing which is more than most can say. I feel like Bill really went above and beyond and I didn't have to worry about being over charged. On top of that, he came out the same day and fixed my dryer and helped me troubleshoot over the phone. I highly recommend Bill for your appliance service needs!! read more

#ServiceStarShoutout to Bill with Appliance Service Pro! He is a top notch guy, being responsive, super knowledgeable and very clear in his communication. I had my Samsung dryer go on the fritz (the drum wouldn't turn) and upon my initial inquiry, Bill knew right away what the issue was, how to fix it, the time it would take and the approximate cost. He was also straight forward about his service call fee should he for any reason not be able to fix it. I was pretty confident he would be able to correct the issue and by the next day, he was at my home and done within 90min. He even offered me a few helpful hints to maintaining my appliances for a longer lifetime (my set is only 5years old). I would definitely recommend Bill and Appliance Pro. He knows everything about every manufacturer and his skills are phenomenal (i watched him take apart my dryer with care and ease). In this day and age I am so appreciative of someone of his expertise!! Thank you!!! read more

Bill was fantastic and fixed my dryer in no time. It was back to running like new. Very pleased and will be looking to use him again in the future with other appliances. read more

Mr. Appliance came to the rescue when my stove top was emitting gas and acting like the fourth of July. I had to call 911. As soon as the firemen said my appliance was malfunctioning and turned it off, I had an appointment that same day with Mr Appliance before the firemen even left! Their technician diagnosed the problem right away, and they made arrangements to repair it the next day so I wouldn't be inconvenienced. I went from being too frightened to enter my kitchen to cooking again without worry. Thank you Mr Appliance! read more

Bill went above and beyond to help with our dishwasher and washing machine issues. I left a voicemail and received a call back within 15 minutes. After talking on the phone, I texted Bill a picture of our broken arm in the dishwasher, he then texted back the part we needed and explained we could order it and replace it ourselves, super easy for us to fix. I also texted him a video of our washing machine and he told us based on the video it wasn't worth fixing, it will just get worse, which we kinda figured. It's been getting worse over the past year. He could have ordered the part and made a house call and charged us an arm and leg, but he just explained what we needed and we could fix it ourselves. That is what we need in this world. Thank you Bill, I will call you again if we need help again. Thank you for being so honest!! read more

Came in, assessed the issue, explained it, and fixed it quickly! Valerie and Bryan were great to work with!

Had a washing machine that wouldn't drain, and naturally was going out of town the next day. Called and they were able to squeeze me in. In an hour, everything was fixed and I not only was given a year warranty but was given a refund policy where if it didn't work within a certain period of time he'd give me my money back and take the part back. Great to have that level of comfort. Also sat down and gave me some tips to help with regular maintenance of the machine. INCREDIBLY happy and have a new go to for appliance issues. read more

I Reached out regarding an issue with my LG washer. I spoke to the owner of the business which was different from most of the businesses I reached out to which either were automated or had an answering service that jad no knowledge of the product. I asked a number of relevant questions that were answered knowledgeably, clearly and concisely, which informed my decision. I confirmed the information provided with another appliance repair service. Bill was by far the most responsive and no BS business we spoke to thank you. read more

Bill arrived promptly, and addressed our issues with the garbage disposal. He is efficient, and professional.

I can't say enough great things about Bill. He got back to me right away, tried to assist me over the phone with some things I could do myself to hopefully fix the problem but when that didn't work,, he was right out the next day! He is incredibly nice and extremely knowledgeable, and not only fixed the problem, but took the time to explain what he did and possibilities of what might have caused the issue. I highly, highly, recommend him!! read more

Bill responded quickly to my request, even on a Sunday! He called to discuss the problem I've been having with my dryer, and gave me wonderful advice. Even though I didn't end up having to hire him for a repair (our dryer is just too expensive/old), he gave me great advice on what brands are more reliable, and helped me decide whether or not fixing my old dryer was worthwhile. When I do need to have someone come out for a future appliance problem, I'll be sure to call Bill. He was courteous, knowledgeable, and was helpful even though I didn't ultimately need a repair. Highly recommend! read more

Bill is the BEST! He was able to come out right away and knew exactly what was wrong with my oven when I explained it to him on the phone. He explained everything thoroughly and was so efficient in his work. I absolutely recommend him! read more

Bill is the best and I absolutely RECOMMEND him for your appliance repair. His philosophy is to help get the issue resolved and it doesn't always mean an actual costly repair but talking through the issue via phone first. For me (and others based on his wonderful reviews), my oven did NOT require a repair at all, he had the perfect suggestions for me to try and guess what.....no repair needed! Call this guy FIRST! read more

Placed a service quote and got an response quickly. Called and scheduled. High quality repair of dryer. Now runs smoother that after original purchase. read more

I really enjoyed working with Bill. He responded and talked me over the phone on what to look for in assisting with my issue. He's not in league with appliance stores so of course he's going to try his best to assist. I ended up needing to buy another washer as it was concluded it's more cost effective to do so. He comes highly recommended from me!!! read more

Fantastic response, explanation, and knowledge. Nice guy too! I would recommend him highly. Linda read more

Never have i encountered a more knowledgeable, customer friendly and honest appliance professional in my 20+ years in property management. I called Appliance Service Pro after reading several reviews from previous customers well beyond satisfied with the service they received from Bill Klass. Add my name to the chorus! Having left a message before the shop opened this week i was pleasantly surprised to promptly get a return call from Bill along with a "spot-on" diagnosis to the problem i was encountering, the price to repair it, which just happened to be approx 40% less than what the previous company estimated, plus weighing the cost/ benefit to repairing the dryer to replacing it. In short, after my encounter with Appliance Service Pro and more particularly Bill Klass, i would not even entertain calling anyone else, period. Stephen D'Andrea Greenwood Village, CO read more