My Mother-in-Law's AC went out recently... she contacted her "regular" service provided that she had used the past couple of years.  When the Tech showed up they informed her that she needed to replace the entire unit due to corrosion.  Now this is the Company that had serviced and conducted "Maintenance" on the unit the past two years and installed a Furnace in September of 2015, still trying to figure out where the disconnect went on there term of Maintenance? Well this company advised her that a new unit would be $5000+ just for parts.  This is where I (Son in-law) stepped in.  I told my mother in law that she had a home warranty service and that I was going to contact them vs her us her "regular" provider which evidently didn't notice corrosion a couple months ago when he serviced the AC / Furnace?   The Warranty Company provided us the number for King Star and we contacted them immediately.  The Tech answered the phone and said that he was in the area and would stop buy with in a couple of hours... now keep in mind this is on a Saturday.  The service tech arrived within two hours, diagnose the condition, contacted the Warranty Company with his diagnoses which was to replace the unit due to corrosion caused from sentiment buildup... (yea.. last provider "Serviced & Maintained" the unit the past couple of years).  Warranty Company advised the Tech that the warranty would not cover replacement because of the condition caused from "Lack of Maintenance."  That's an entire different story that i wish not to get into. King Star Heating & AC quoted my Mother-In-Law $3800 for not only the parts but Labor and a year of Maintenance on the AC & Furnace. (Reg $169/yr)  WOW... that sounds like a GREAT Price... and after Research.. it is a GREAT PRICE!!!  Where do I sign!!! The King Star Tech said he would be back Tuesday to install everything. The Tech show on time and had ALL the components to install without having to leave or comeback another day to finish. He worked VERY hard and had it operational with in 5 hours. I personally talked to the Tech on the phone who sound VERY compassionate, professional and understanding, as my Mother-In-Law is a elderly lady and can be pretty gullible.    After the work was done my mother provided me this feedback to post on Angie's List and Yelp. See Below:  He was excellent! He spent 3 years training people on how to do these installs. He's 53 years old and loves his work. He's very responsible about his work and happy to share what he is doing at the time. I'd highly recommend both him and his company. I found King Star Heating and Air Conditioning in Aurora, Colorado to be very fair and honest in their dealings with me on my new air conditioner.  Everything was explained in detail from the different types and styles of air conditioners down to the prices and benefits and warranties offered on all the units.  The technician stopped by the first evening on his way home and then kept in constant contact with me throughout the process.  He arrived on time, was careful about my home, dressed in a uniform for the company and was exceptionally pleasant, congenial and educational (for me) at all times.  I would highly recommend this company and my technician. read more

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Drunk installers! Seriously I have pictures of beer bottles of the guys that drank on the job!!! The owner knew that this review would be coming as he himself has apologized for how badly this system and had to come out to my house and reprimand his employees for drinking on the job and remove him from my home with a pregnant wife. If I could give warning in one line, do not use this company for any of your HVAC needs. We had a air conditioner and air handler installed into our house and I am now having to hire true professionals to get this handled properly. Also the owner has now stopped answering phone calls and this also goes for their new Business Aurora Mechanical and HVAC! Do not use either of these companies I will be complaining to the BBB about this owner and shotty work. read more

Beware of this company! The poorest customer service I have ever witnessed. They have been "finishing the job" for a year. Poor response and motivation. Unable to reach company manager or owner. They had an electrician complete a job that did not pass code and had to be redone. When asked to assist do to their mistake they sent an electrician that took our money and never started the job. It's been two months and he has disappeared. King star refuses to respond. I'm not sure what happened with the management with this company but save yourself the frustration, money and unprofessional contact. read more

I paid these guys to replace a switch on my furnace. They took my money, said they would come back and replace the switch, and never did the work. Don't hire these thieves. Update: they changed the switch after I posted this, which was seven months after I paid for it. No longer thieves, but be wary. read more

I contracted King Star Heating and Air to install an air conditioning unit in my house. They gave me a quote that stated they would install an AC condenser unit, upgraded electrical box, and a wifi thermostat that worked with Google home in. In Aug 2018, they installed the AC with what they called a "shut-off" switch that was connected to my existing electrical box (because I did not have any open spaces). They also installed a Wifi thermostat that was not compatible to Google Home. The easy part (as so I assumed) was to replace the thermostat with what I was quoted. It took them several weeks and many calls to them to make this happen. Eventually, they installed an Ecobee thermostat that had all the bells and whistles. Unfortunately, this Ecobee thermostat would shut down every time the AC or heater came on. It took multiple calls back to them and several months to get a technician out to just look at the thermostat with no clue on what was wrong. Again multiple calls and a month later, they came back and installed a new Ecobee. That also did not work. Multiple calls and a few months later they came back with a Honeywell that is not compatible with Google home and also shuts down. Their last house call was in April 2019 to address the thermostat and I still do not have a working thermostat. With regards to this "shut-off" switch, during the winter we had some electrical issues and a tech from another company came out to take a look. He explained to us that the "shut-off" switch was actually connected to the Dryer fuse. He presumed that in the summer if the dryer and AC were running at the same time this would cause the fuse to blow. He also let us know that this was not up to code and would never pass inspection. This was a surprise to me that they never pulled a permit for the work. I brought this up to King Star and they said that they basically can't do anything because their subcontractor who did the electric isn't working with them anymore. The King Star technician got some quotes for me and recommended I use an electrician he has a professional relationship with that was the lowest bidder. I signed a contract to pay for an upgraded electrical box (which was on the original King Star quote), put 80% down and the guy came over to do some ground work and never came back. Multiple discussions with this man over text and calls over 3 months and all he gave me was excuses on why he couldn't do it that day or this day. I've recently asked for a refund and haven't heard from him since. I've called King Star multiple times asking to speak to the owner and left messages but have not received response. I've paid King Star in full and all I have to show for it is a broken thermostat and an AC unit that is not up to code. This is by far the worst contractor I've ever dealt with! read more

I was so completely impressed with Benny, the owner,and the way his company does business. He arrived on time after making a call letting me know he was 20 minutes out. He was congenial and professional! He asked me to come and see what he was describing so I would understand the maintenance he wanted to do. After 35 years in the business, he handles a furnace like i do a fry pan! Within a short time, he had done what he needed and checked that things were working well. I was more than happy to find he lives only 1/2 mile from my house and with my service contract i purchased, he will be taking care of us and our home for years. Rare than i have encountered such a solid company and trust them! read more

Our A/C stopped working in one of the hottest weeks of 2018. We called around to several Heating and Cooling businesses and only had two phone calls back. King Star Heating and Air called us back the same day and sent Benny out to inspect our A/C. It turned out that it was very old and had been on it's last leg for a while. He gave us an estimate for a new A/C with and was able to get us scheduled for install the very next day for a great price. I couldn't believe it! The guys that came out were great and so kind. Benny even stopped by on the install date to make sure everything went smoothly. King Star Heating and Air exceeded our expectations and gave amazing customer service. They made follow up phone calls to make sure that things were working well and that the crew took care of our needs. I am so happy we were able to work with such a great company. I would recommend them to anyone! read more

King Star Heating and Air is a Top notch company! I had to have a furnace replaced in my daughter's home the other day and they came highly recommended by my sister! The response was quick! The work was completed in a quality manner, the pricing very reasonable and the service was above and beyond! Bennie, you are the best! What more can you ask for! I wish you were in Dallas read more

Very solid company. They show up when they say they'll be there, charge reasonable prices and push through some tough obstacles. They understand people don't have a lot of money and they don't try and up sell you a bunch of stuff you don't need. Local company that works hard for your business. I trust them. read more

Fast and friendly service! Had my furnace replaced a few days ago. Very satisfied with their work!

Highly recommend. Technicians Henry and Larry were professional and great to interact with. They made sure I was satisfied with the cleaning of the fireplace and new install of furnace. read more

My air conditioning hasn't been working for a few days, so I called King Star this morning to see if I could get an appointment. They said they are so busy that I would be lucky to get an appointment this week, unless there happened to be a cancellation. Then I heard someone in the office say there had been a cancellation for this morning. Then they said the would be at my house in 2 hours. I thought for sure the A/C was broken and I would need a new system. Nope, turns out that all it needed was to have the pollen cleaned out of it. Benny and Larry came, and cleaned it for me, and they checked my furnace too! Less than $200 for the maintenance plan and they were done. My A/C is running like a champ. They were prompt, honest, and professional. I highly recommend King Star. read more

DO NOT USE THIS COMPANY! My air conditioning system has worked well for years but I thought I should have a tune up and safety check. I called on King Star for that service. They came out and did an air conditioner check and after their visit the air conditioning system stopped putting out cool air. i called them to fix the problem and they said they would send a service tech two days later in a two hour time window. They did not show up. I called the company and was told I would get a call from Henry. Henry called and said he would be at the house within two more hours and did not show up. He finally called and said he would be out the next day between 8 and 10 am. Henry did not show up in that time frame the next day but called later and said he would be at the house "with the hour." This is now four hours after he said he would be there. He did not show up and 2.5 hours later I got a call from a different person identifying himself as the "lead tech" and he said he would show up with in another hour. I'm still waiting for him to show up. read more

Benny and his team were great! They are honest and knowledgeable. He replaced a17 year old hvac system for half what we thought it would be. The quality of work and the warranty Benny offered was great. He really knows his stuff and even set us up with a wifi thermostat. Welcome to the 21st century to us! read more

This guy is a joke, paid him $2200 to install a heater and coil, show up no coil, took almost 3 weeks to get a coil and when it was install it was not the coil that was discussed. They put so much tape on my ducting so unprofessional. When I had some come fix their crappy work their where huge gaps thats why they were covering with all the tape. read more

Had a great experience with this company. Our furnace went out on a Thursday. After calling a few companies, (all of which couldn't come out any time until after the weekend), we called King Star. Benny came out earlier than the window of time we were given, diagnosed the problem immediately, and talked us OUT of replacing the furnace entirely. He also went out of his way to find a replacement part for us the same day. He also checked to make sure the part was not already under warranty in an effort to save us money. We were so grateful that our problem was fixed the same day, as we had vacation plans and were hesitant to leave the house in the winter without heat! Thank you Benny! read more

I was able to get an appointment quickly, and they confirmed it by email. The timeframe was between 12-4. However, the technician, Benny, was there at 1:00. He quickly fixed my fireplace problem, then took a look at my furnace, and cleaned them both. Not only was Benny one of the nicest technicians I've ever met; but he was very personable and professional. I would highly recommend using King Star, and especially Benny, again. read more

So very impressed with these guys!! Saturday morning in the middle of July is not how you want to start your weekend when you discover your AC is not working in the house you just bought. I called and talked to Benny, who said he was going to try and squeeze us in today. The next thing I know, he was at our house within an hour and a half. Turns out that he discovered our capacitor what's the wrong one for the model, the power connection was messed up, and the unit apparently had not been cleaned in forever. He was very friendly, and worked quickly, explaining everything that was happening. He had our unit fixed and running in about an hour. He also changed the air filter and cleaned the unit. For a last-minute call on a Saturday in July, you can't beat that!!!! These guys are THE ones to call if you have a problem with your air conditioner.!! read more

When our furnace gave out after hours Benny came out and got it up and running. He also pointed out that the furnace was 38 years old and for safety reasons (CO2) should be replaced soon. Benny and Walter came out and hauled off the old unit, replaced with a new furnace and hardware and vent tubes that also needed to be replaced. The work was done quickly and at a reasonable price. The customer service we received from Benny, Walter, and the ladies in the office was terrific!! We will definitely be calling King Air in the future for any and all of our heating and cooling needs!! Thanks again Benny!! read more

Very responsive and helpful. Have used them several times and they are always prompt, courteous and reasonably priced.

My gas fireplace stopped lighting so I called for an appointment and had on scheduled within a couple of days. Day of appointment, I got a call that the tech was on his way and would be there within 30 minutes. Benny arrived and got started isolating the issue. He was very professional and thorough. In a short time span, my fireplace was working and cleaned. Very impressed with the service. read more

We needed our furnace repaired in our guest house immediately. I called the company and Benny responded immediately. He was able to squeeze me in immediately. Impressive because it was a saturday. He diagnosed the problem immediately and repaired it. Highly recommend King Star and Benny. read more

I was impressed with King Star's level of service and professionalism. My AC went out - and after a failed first attempt at having it repaired over a weekend, I was referred to King Star. They were able to install a new unit on Monday. There was a bit of confusion due to the referral, and the guy that had been initially called, but a phone call from King Star cleared things up. read more

Needed a gas leak repaired and certification due to inspection. They were able to come on short notice. 1st red flag, he tries to let himself in through the lockbox... seriously? Then they try to pressure me into replacing the furnace. I declined and before they left I ask if he put the cover back on correctly... twice. Later that night, I realize my furnace doesn't kick on so I go to check it out and sure enough the cover is loose and the pilot light is out. I will be getting my money back. read more

I would highly recommend working with this company. Our furnace went out on a Thursday and we called several companies for bids. Benny(the lead technician) was able to come out same day and offer us both a repair and a replace option. With his assistance we were able to work through our insurance company and decided to replace the unit. Benny's team came out on Saturday and installed the new furnace. His installers were courteous, clean, and professional. This is a honest hardworking crew that deserves your business! read more

Benny and his team are fabulous! We have had several other companies come out and "clean and service" our HVAC systems in the past few years but, even immediately afterwards, they never seemed to work properly. In summer, the A/C ran constantly but the house was always too warm. And in the winter, just the opposite. Benny explained that the system needed a thorough cleaning (13 years old) and that, upon opening the units, it was apparent it had not been done for years! Benny and his assistant performed the work as he described and our house has been a dream this summer -- as cool as we would like it to be. Also, his prices were very reasonable and he brings a long tenure in this biz from New Orleans to his new home in the Denver metro-area. So glad we found him and cannot give enough positives! Thanks, Benny, and welcome to Colorado! read more

I would highly recommend Benny and King Star Heating if you live in the Aurora CO area. His team has been great to work with and I would recommend them to any one that is looking for a HAC company. My story started in November of 2017, we were replacing the appliances in a house that you had just purchased. We decided that we would replace the old electric oven with a gas one. One problem, we didn't have the gas hook up behind our oven. So that month I started to look at different HVAC/Plumbing companies around Aurora. I found King Star Heating on Yelp and read a lot of the reviews. From what other people mentioned on here, King Star was affordable and prompt with their service calls. I figured why not, if something doesn't work I can always call another company. I was so happy that I only had to make one phone call to one company and they helped me handle the situation. Benny and his team came out and listened to my thoughts on how I would like to install the gas line from our furnace room to the kitchen. They provided valuable industry insight and helped me to find the best way to run the gas line. Benny was straight forward and honest about installing the gas line and explained that they would need to call in a subcontractor to do the install, as they don't do gas lines. They took all the measurements and some photos of where the main gas line was and the area in the kitchen where the hook up would be installed. I was in no rush but wanted the install to be done right. So, I asked that they take their time and do it right. Over the course of the next two weeks, they were able to contact the subcontractor and get the line installed. The overall cost of the install was 500.00 dollars and I was thrilled with the price, as I had read online it could be three times that. After the experience above we signed up for King Stars bi yearly HVAC cleaning service. They would come out and service the furnace and the AC unit. We know at the time of the inspection that the previous owner had not taken care of the furnace and the evaporator coil had leaked and rusted out the furnace. In February of 2018, Benny was able to inspect the current furnace and show us the damage that had been done. He was able to put together a quote and emailed it over to my wife and me. We took the week to think about it and concluded that we would need to replace the furnace sooner or later. We gave the approval and King Star was able to get the parts ordered that same week. We had them do the install the following week and I couldn't be happier. They got the install done that Tuesday, with a quieter, more efficient furnace. Words don't express how happy I am with my new furnace and the experience that I have had with King Star Heating and Air. Keep up the good work guys, you truly are a great company to work with. read more

King Star REALLY came through when my furnace suddenly went out one night and were able to come out the next morning after I called. They promptly sent out their lead tech Benny (which was refreshing after dealing with companies in the past sending out 2 or 3 people before finally sending out their lead) Benny is not only friendly & knowledgeable but extremely professional. The blower and control board were blown out and he outlined my options to save the most money replacing them. He also researched the warranty and discovered they were BOTH still covered! So a full replacement cost went down to less than half because of Benny's willingness to go the extra step and research the warranty. King Star gets my highest recommendation and will certainly get my business in the future! read more

Benny Pauline was very pleasant, efficient and accurate in setting up our new furnace and humidifier. Any question I ask regarding the heat/cool system Benny is able to communicate so I easily understand. He knows communications with Lyric thermostats and explains it so I can understand how to use this thermostat. When Benny was here this past summer to put in our updated AC and heating unit the job was thorough and he helped me set up thermostat control from my iPhone. I highly recommend using Benny from King Star heating and AC service. read more

Best call I could have made! Benny and his team are knowledgeable, professional, efficient and helpful. I highly recommend this company and will absolutely call for future needs! read more