I would not come here again. Parking is abundant with plenty of space at any time of the day. Employees are ready to help, are friendly, and I enjoyed speaking to them. However while shopping a security guard did not hide they were looking over my shoulder and watching me shop almost immediately from when I walked into this store. I didn't realize until I turned around and he was there staring at me. I made my purchase left and felt upset; I was profiled and I feel it was because I am black. There are other people shopping at this store and he didn't follow them. I walked back in asked the greeter to request a manager who's name is Alejandro; I shared my experience with him and I could tell he was uncomfortable by his body language, but he did acknowledge this situation. I provided him this feedback to share how I felt, and how it was wrong. To have a security follow me before an employee asks me for help is extremely disappointing. This store has plenty of options, it's a bit older of a store, but has a great selection of electronics you can pickup in store and has a mobile bay for car tech installations. Today I was purchasing a car charger while I'm on vacation and found an insignia brand charger & adapter that was at a great price. Would I come here again, definitely not, but that should not stop you. I hope they take my in person feedback well, and apply a great shopping experience for all customers of all ethnicities. Their sales, tech program, and warranty are all things that I'd recommend. read more

Manager amir naki his not helping I give him $300 hi told me $290 hi cawinting front me just u but on cash register and he gave me was it rest After I will check it going to in my car to check it to 290 read more

Best Buy - I don't care for $10 for me but the guy not good - Appliances Near Me - Aurora, Colorado

I just had my Dash Cam installed and it was an awesome experience. The amount of communication that went on before the install was fantastic. They set your expectations and then deliver past them. Not only was the install very nice it was done sooner than promised. The install by Russell was very professional and the end result looked and worked perfectly. I was treated as if I was the only customer and that was not the case. I if you are looking to get something installed in your vehicle I highly recommend RUSSELL at BESTBUY ON MISSISSIPPI In Aurora! read more

WORST SERVICE EVER!!!!!! They don't have phones in store because "they need to focus on the customer." You get forwarded to a call center in another state if you can even navigate the system enough to get through! I booked an appointment for apple car play installation and waited WEEKS. Had to go to a shop very far from my house and went through all the work to find a ride drop off the car early etc.... Only to be told when I came for my appointment that they can't even do it! It's too custom! WOULD'VE BEEN NICE TO KNOW WEEKS BEFORE AND BEFORE I WASTED 4 HOURS DRIVING BACK AND FORTH!!!!!! Could've all been avoided if I could talk to an actual person!!! NEVER buying anything from this company ever again. read more

50 STARS - not only have I bought several computers from Best Buy on Mississippi over the years, but their service is phenomenal. I was in a predicament last night and needed a particular item. When I got it home, it was defective. I took it back to the store and the staff let me test the replacement item before I left the store. It worked great. BEST BUY IS THE BEST! read more

absolutely worst experience ever wait literally for 2 hours for them looking for the product to just say "it says it's here but we dont have it" so basically if you want your time wasted and want lazy men to do nothing for you then come here for sure read more

The service here is a joke. Went in to have Samsung phone checked out and they set me up for an appt in the evening with Geek Squad. Called beforehand to try confirm and no answer. Showed up to appointment and NO ONE WAS THERE. Setting up appointments for your customers and then not showing up....It's laughable. read more

The location is subpar, and the staff's assistance was inadequate. One employee exhibited a lack of urgency and an unpleasant attitude when confronted with a question by another. Consequently, I will not be returning to this Best Buy establishment. read more

I am a loyal Best Buy customer, but my experience as this location was humiliating and disappointing. I went in the store after checking their inventory and was sure the product I wanted was there. I was ready to buy a product, picked it up and asked if they price matched, they confirmed it was possible. I showed the advertisement as required, double checked the item SKU and model all matched up and got denied twice. . . Really no sense to that. The ads were from Amazon and Costco (two well known retailers) and still got denied. ** Extremely humiliating and worst of all it seemed that even they didn't know their policies because I headed into a different location and had no problem with making my purchase, I was out in less than 5min. ** never again. read more

I brought a printer (needed a sublimation printer) and the salesperson pushed me to buy a printer that didn't print sublimation paper (which I needed) pretty rude..I'm gonna return it.. customer service had no clue what I was talking about having to ordering a printer..the cashier was professional though I guess that the only thing I can say about that store.. read more

Worst store to buy Tv's i spent $560 on a brand new tv with warranty and when the casing started separating a bit i went to get a refund or even an exchange i was denied even though my warranty is still in place mind you.The manager Amir is the worst to deal with didn't want to explain nothing he simply told me 'We cannot accept it because of the policy' and when i asked for an explanation he kept repeating his policy wont accept it. STAY AWAY WHEN BUYING EXPENSIVE ELECTRONICS (The whole store is a joke by the way their main objective is to get you out the door asap instead of providing customer service) If there was an option for 0 stars i would've chose it. read more

It hurts me to write this review. I have been shopping at BestBuy since they opened, in the stores and online. I will NEVER shop there again! I had to purchase a mini fridge for upstairs because I am facing a surgery where I will need to keep icepacks handy, and likely will not be able to walk stairs. I shopped online because it wont fit in my car, and I chose the one at best buy because of the promised delivery date. It not only didnt show up as promised, it wouldnt update shipping status on the website. As of 1500, it still said "arriving today" even though it clearly had not shipped! I called customer service twice. The first time they hung up on me when I asked for a supervisor. The second time they blatantly refused a supervisor, and lied stating "trust me, I promise it will arrive today" (it didnt) I attempted to contact the executive leadership team, and someone named "Pre" responded, telling me it would take 48 hours to get response. I don;t know what happened to my beloved "go-to" retailer, but never ever ever again!!! read more

I scheduled an appointment with Geek Squad to fix my cracked screen. I imagine that if Geek Squad allows for IPhones to be a part of devices they can fix they would know how to operate them so that it could be fixed. They sent me to Apple because they couldn't run a test because the screen was cracked and the bottom part of the phone lost its touch sensibility. Either the kid didn't feel like doing all the extra stuff it took to get the diagnostic test to run or he just didn't know how to. If that's the case, the employees should be more informed on Apple products since you allow them to be fixed with your company. It really took me 3 days to get my phone fixed because then this employee who couldn't fix my phone at Geek Squad scheduled an appointment with Apple for the next day at 4:30pm and they closed at 6pm that day. He let me know it would take 2-3 hours with Geek squad to fix my phone and Apple said the same thing but because they closed at 6 I would have to come get it the next day. So I had to go back the next day. It was just the lack of knowledge for me. read more

We recently purchased a new tv at this location. We never felt pressured to buy and weren't annoyed by the tireless upselling that other electronics stores try. We even expressed that we were originally going to get a $6000 tv, it ended up with a slightly lower end one for $1400 and we were only asked why we went with it. Once we explained that it was the price, he said "oh, that makes sense" and never tried to up sell to that tv. We were also showed the proper mount for the tv when we asked which one would be best, and again, weren't up sold on a more expensive one. When I asked about the difference between the one we purchased and another (again more expensive one) from a different brand, the associate told us that the one we were purchasing blew the other one out of the water. We are super pleased with our purchase and the helpful, knowledgeable and kind customer service that we were provided when shopping. I'm so glad that Best Buy has the standards they have for their stores and customer service! When we are ready to buy the more expensive, albeit TOTALLY worth it, tv we were originally looking at, this store will DEFINITELY have our business again! This is what keeps us as continuous Best Buy customers for small and large purchases! read more

Best Buy - Appliances Near Me - Aurora, Colorado

I got my ticked for the Xbox X todays morning but my console was sold to someone else when I came back to pay for it and manager said "That's not my problem"? Is this how BestBuy works in Aurora, CO? Also the BestBuy website says "you'll be guaranteed the opportunity" read more

Best Buy - Appliances Near Me - Aurora, Colorado

Came in to look for TV's and received ZERO customer service. I went to the Southlands location and purchased there. Honestly if I didn't have a gift card I needed to spend Best Buy would have lost my business all together read more

The employee who helped us was very attentive. The Bosch dishwasher did not come with a power cord and we had to special order it. We thought it would be an easy purchase, but the Bosch cord is persnickety. Just be aware, totally a what-you-see-is-ALL-you-get. read more

My compliments to Best Buy for being available for that emergency technology you really need. I consider it just great customer service because they can't be making allot of profit on this small volume!!! Very organized and maintaining safety (6 ft+) for workers and drive-up customers THANKS & CONGRATS!!! read more

Marmo was the worst!!! Rude and dismissive. I was still asking questions when he decided our conversation was over, turned his back to me and started talking to another person. He needs to be fired ASAP!!! read more

This particular location is a joke! I was so happy that I got a BEST BUY gift card because I did a lot of purchases with Best Buy previously so I went in to use my gift card and they said that they couldn't override it. I called the 1800 number 3X and they said that nothing wrong with the gift card and I even specifically ask can I buy anything from the store with it or is there any particular items that I cannot buy with it, they assured me that you can use it for anything in store or online. But still at this store they said sorry they couldn't override it. I asked for store manager they said they couldn't provide one. This is the worst customer service ever with Best Buy especially coming from a loyal customer. I will never go to this location ever!! read more

The dash cam installers don't have a clue what they are supposed to do or about the different dash cams. The installer told me that my dash cam was not capable of recording or parking monitoring despite saying it on the box. The installers here don't know what their doing. The return policy at Best Buy is terrible. I would not recommend buying anything from here. read more

After several runs rounds to fix a broken bran new tv and getting a brand new tv in exchange. I got home to discover the brand new tv didn't have bolts. How you gonna stand a brand new tv on the feet with no bolts? You don't that's how. So after going back to the store again in the same day I was told I was going to have to go home and bring back the tv. Managers orders. I said f that and spoke with him myself and told him that's bs. And he promptly brought back the bolts that where supposed to be in with a brand new tv. Save your money and don't go here. Just got home to discover the bolts don't fit... trash store read more

Saw online there was one PS5 in stock, showed up, waited an hour to get in, was the first person in the store only to find out they sold it to the security guard before the store even opened. read more

I was told by corporate customer service to leave reviews for stores since there is no way for me to leave reviews for the customer service department. I strongly advise that any person shopping for home appliances look to Best Buy's competitors (such as Home Depot, Lowes, etc.) when buying a home appliance. Best Buy is currently back-ordered on the Samsung Family Hub refrigerator and has been since May. They did not tell us this at the time of purchase. We have since ordered a different refrigerator and asked that Best Buy match the cost since we ordered so long ago. I have now been on hold for three hours with customer service and been told that the price matching of different brands is not possible. If you are ordering appliances, it is imperative that you make sure that your local best buy has it in stock now. Don't make the same mistake we did by ordering ahead of time. read more

Got a new camera last night and the guy was very helpful. Missed his name. Very happy with my camera and camera bag! Very friendly employees! read more

Best Buy - Appliances Near Me - Aurora, Colorado

Best Buy during a holiday shopping season is always a nightmare. Best Buy when employees are being weird about their commissions is even worse. We went to look at a specific pair of headphones that was on sale. There were 50 cases of them in the front of the store, sitting out in the open. There were another set, exact same product, same price, except a different color inside of a display case. The guy that pulls it out to show us literally won't let us walk away with it, keep shopping anywhere else in the store do do anything until he rings us out on his handheld device. He tells us, "If you're buying the one from this case, you have to buy in right here with me. You can't go anywhere else with it." Whoa bro. Way to turn off your customers with being a bit over protective. We approached you with 2 other of the exact same things in hand. We just wanted to compare. We didn't end up buying anything. We left the store empty handed. Nobody made any sales or commission, and we ended up going shopping at a different chain entirely. This is how not to do customer service. read more

I honestly have nothing bad to say about this store. They are always stocked up and the services are never disappointing. I need SanDisk asap and not only they are stocked up, they also matched my Amazon Prime Price! How cool is that? Their customer service never disappoints me. Thank you for saving me lots of money! read more

No returns after 14 days? Ridiculous. How do you compete in the market these days with policies like that. And I was returning something on day 20. Finally received a store credit after requesting to talk to a manager. Guess what - there's nothing in stock! Guess I'll be ordering online through one of your MANY competitors with better customer service. Why do the box stores behave this way? read more

Worst BestBuy in the city. Ordered an item to pick up. No spots to park for curbside. Go inside and wait 20 minutes to be told I can't pick it up inside. Go back out no parking spaces in pick up. Will not ever use this Best Buy. Ever heard of customer service. Obviously not. You let the guy ahead of me pick up his stuff who was doing the same thing. read more

1. A elderly "companion care" client of mine has used his insurance 3 times for damaged head phones. (I drive him). BB has been EXCELLENT at replacing them, no questions asked. 2. Do not EVER buy an appliance here. I have had two horrible experiences with their "3rd party installers". A claim for property damage went thru a company called "Sedgwick", who obviously was selected based on their not paying claims & making the process as difficult as possible. read more

Great service from the Geek Squad at this store. Specifically, Riley, Geek Squad Manager. Riley personally helped to restore my new computer and cure the damage that was done by another Best Buy Geek Squad - Southglenn store. Riley was very knowledgeable, professional, and personable. I highly recommend this store on Mississippi, and especially the Geek Squad techs here because of Riley. read more

Looking for a new TV. What we were really looking for was a TV for the bedroom but when we started looking it may make more sense to get a bigger TV for the living room and move the current one into the bedroom. We enjoyed looking at all the TV's and did find some that will fit the criteria. The bigger the better for TV sake. We did have a Direct TV guy up-selling and may have talked Sam into getting Direct TV in the near future. Decent visit to Best Buy, we will return when we are ready to purchase. read more

Best Buy - Appliances Near Me - Aurora, Colorado

Called store on 1 1/29 at 2:00 - 3:00 pm Had to Call back multiple times to speak with someone. Lady picked up the phone pretending to not hear me an hangups on me multiple times. I knew she could hear me! Everytime I said something she would get so silent then hang up the phone! I'm reporting this to corporate. This is very unprofessional! They are the ones that didn't give me my full order. This is wrong! I had to wait on hold for 20 minutes to speak with someone just to be hung up on! read more

Have always made purchases online and picked up. Went in on Monday in person, swiped my card, woke up today to several fraudulent charges made at best buy, my email on my account changed, been making calls all morning to get this fixed. Coincidentally after the first time I use the card in person, never making any type of purchases in person again. Be careful making purchases here! No my card wasn't stolen, it's been in my purse the whole time. Also it's not easy to change my account information per the guy who helped me on the phone. This day I went in I had them change my address since I had recently moved and I had confirmed my information on their keypad. Just a little suspicious. read more

If I could give a 0 rating, I would. I never received my $4,000 TV from the Aurora, CO Warehouse. I tried calling the infamous Best Buy customer service number, and was bounced around several times and eventually hung up on. No one had a solution to offer. Several case numbers were opened in my account, and yet, every time I called back, no one seemed to have any idea what I was talking about. Now, Best Buy is holding close to $4,000 hostage, and I have no TV. It's criminal, really and demonstrates a flagrant disregard for customer service, care, or attention. I'm still seeking a solution. read more

By far the worst BEST BUY customer service I have ever experienced within one of these stores.. your BEST bet is to go into a different location where they will trouble shoot your issues not tell you to call someone else and "figure it out" ~managers exact words. I will never return to this location here in Aurora. read more

Ordered curbside pick up. Didn't process my order till after store closed so couldn't get that day even though it was supposed to be one hour. Next day I am here sitting to pick up. Have checked in twice I am waiting still over half hour while other cars have came after me and got their stuff already. No staff to even ask what is going on. Horrible service read more

I came in for my appointment that I did 4 days ago just to find out that someone messed up my appointment and no one will see me. Jordan the floor manager told me that I was at the wrong place because there was no appointment done under my name. Jordan was rude. Luckily for me the rep that did my appointment was around so he was able to verbally confirm all the details about my appointment. I wished for the store manager to be present so I can talk to him. So now I have to be back a second time for the issue to be looked at. I updating my review to mention that it's been 10 days and no one has followed up with me New update now after 20 days no one has called me back to fix my alarm system. read more

Terrible experience. Delivery of a fridge was scheduled for Sept 11, no call and no show. When we called to ask what happened they said the manufacturer is backed up 3 weeks. No excuse for not calling to tell us the update! Sat home waiting for NOTHING. getting a refund and going to Lowe's. read more

After having an absolutely horrid experience at another location, I came here to see if I could get my issue resolved. WaIted to speak with a manager and I was met by Alex. He was professional and courteous and listened to me vent. Although none of what happened earlier was his doing, he apologized and proceeded to see what he could do to make my experience better. Bottom line, he handled a difficult customer (me) as well as I could have been handled. Kudos to Alex and the management team at THIS Best Buy. Thanks to him, my son didn't get screwed on Christmas! Highly recommend! read more