I swung by this Best Buy outlet store as I was picking up a television I'd reserved online. Unfortunately the TV had a missing remote, even though online it said it included all accessories and was checked over by the Geek Squad. Since the TV was missing the remote I didn't go ahead with the purchase. Despite this inconvenience the staff were super helpful and friendly so my experience here was good. read more

Best Buy Outlet - Inside - Electronics Near Me - Aurora, Colorado

My experience is strictly with bringing phone recharging batteries for recycle. Upon entering we were immediately approached by the security guard after being greeted by the associate at the door. I was looking for the bins for electronic recycling. It was a little disconcerting as he was aggressive. I'm sure he didn't mean to be and after some discussion with the associate who had greeted us, the associate asked to see the batteries. I showed them and then was told they could recycle them. That was great. But instead of taking them, the associate said to put them in the cardboard box behind the curtains the guard had shown us. I would agree with the reviews on customer service of there being something lacking. We looked around for blind box cards and checked out the toy department. The store is no frills and warehouse feel. I used to live in the area, and remember when it was welcoming. Oh well, things change. I felt like they have to size up the customers for threat of crime because that's what the experience upon entering was like. It's sad and affects the customer service feeling. But if I was in the area and needed something I would pop in. Parking in private lot. read more

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Stan was amazing with customer service. I brought a dryer,the dryer never arrived to the distribution center for delivery it was "lost". My daughters appliances was lost as well. After a quick review service several customers large purchase items were" lost". I was told to guarantee receipt, self pick up highly suggested. The store price matched the lost item and replacement item to help rectify the situation. Still I unsettling experience and the delivery dates were set weeks out, the inconvenience was astounding for a major company read more

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If I could give zero stars, I would. I returned to this outlet ready to purchase not just the washer I had previously discussed with a helpful associate, but also a dryer and a shop vac. I had been quoted $412 out the door for the washer and was eager to complete the deal. Upon arrival, the associate who had assisted me before was busy, so I politely sought help from another employee. He ignored me until I addressed him directly, at which point he offered a curt apology. This employee turned out to be Casen, the manager. Instead of assisting me or honoring the previous quote, Casen was dismissive, claimed he had no control over pricing, and displayed a lack of professionalism. Due to this experience, I decided to take my business elsewhere. On my way out, I informed the original associate that I had intended to purchase multiple items, but Casen's behavior resulted in the loss of that sale. If this is how management treats returning customers, I recommend shopping at a store that values and respects its patrons. read more

Stan was absolutely amazing! The service was amazing! They helped us grab the appliances we need and schedule the installations we needed. Thank you! read more

BBO used to have great prices. Now their used and scratch and debt appliances are MORE than the exact same brand new model at Home Depot. I mentioned that to a BBO employee, and he said he knew that. That they can no longer compete w Home Depot. Reminds me how Nordstrom would double their prices and mark them down 50% for their half yearly sales. read more

This is a good place to items like garage freezer or 2nd refrigerator for garage or entertainment room a good place. The price you can save is a good value, not to mention other potentially saving for computer monitors read more

I've always found this place to have what I'm looking for and helpful service. They have a ton of open box items, some with minor blemishes some have nothing wrong and others have bigger issues. The discounts are very fair. I've never had an issue with delivery or install. Make sure and video the unit you are purchasing, so when it shows up to your house it doesn't have extra marks on it. read more

Best Buy Outlet - Inside fridge I purchased - Electronics Near Me - Aurora, Colorado

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Raul was so kind and knowledgeable when it came to picking the right TV! We will be back in the future!

It's difficult to ask questions of the store manager because he's always anxious and generally nasty. We've purchased a number of appliances for our apartments here. To receive answers, I usually have to ask one of the associates which are helpful! Remember that some, if not all, appliances from showroom floors, some for many years. One of the refrigerator's electrical wires and prongs, for example, was missing or torn. The freezer wouldn't make ice (I know, first world problems). However, for the money we paid, we should be able to plug it in and get it to function. We discovered that all of the appliances we bought were 4-6 years old. As a result, bear that in mind. Double-check all of your purchases read more

Best Buy Outlet - After prongs replaced by appliance company, they said the wires ( no photos) were all torn and ragged looking. - Electronics Near Me - Aurora, Colorado

Service slow, employees always seem new, low stock. Literally every thing about this store sucks I drive an extra 30 mins to go to any other Best Buy read more

Don't trust this company. Stay away from memberships it's. Big scam. I waisted 6 days days on the phone and going back and forth to this store. Waited and waited and no was around to help. Tried to contact the store manager, Gek Squad manager and the idiot said I had to go to the store. Stay far away from Best Buy. Just poor costumer service after spending $2800.00. They are scammers. read more

HORRIBLE service. My husband and i waited 25 min in the store and no one helped us at all. All employees on thier phones the whole time

The representative that try to help me was rude and unhelpful. I was in the middle of showing me a TV and the pricing and had the audacity to leave me awkwardly standing there while he was shooting the shit with his other employee. Totally unacceptable will never come back. For warning: Unhelpful!!!!! read more

Bought a 43" tv back in August. Lasted until the end of December when the thing just wouldn't turn on. Went back for an exchange, and was told I couldn't be helped there and was told to go back to the bigger store. When there I was told the previous store should've been able to fix my problem, but what ever. Get an email a week later that the tv is unfixable and to get a exchange. Go back to this store, and get some roundabout answer about how I need a RA # and to go call geek squad and get one. Figured the guy was a moron (which he was) and just went back to the main store and was again told they should've been able to just scan my receipt and find all my information..... unprofessional, low quality goods, and managed by remedial managers. 1/5 read more

If I could give this negative starts I would. I purchased a wash center in June. Here it is, the middle of August and I still have no washer and dryer. Every delivery appointment - 4 of them - have been cancelled. 4 entire days of wasted time and lost money from having to take off of work. When you call customer service they literally do not care. I ended up returning the product and buying from Home Depot. This is the absolute worst experience I have ever been through when buying an appliance and I will never make a purchase of any kind from best buy ever again. read more

Bought a dishwasher from Best Buy online and was told I could pick it up here same day. I go into the store, and they tell me they don't have it. Workers were so unhelpful. They gave a couple different explanations that didn't make sense. Communication was really poor - the manager would pop into the conversation at times, acting like I should've known the item I had already bought wouldn't be at this store, and then would just walk away. I thought he was looking for a solution but after a while it was clear he just didn't want to deal with the issue. Took a while to get a refund. Complete waste of a trip out there just to be treated rudely. read more

Our dryer stopped working so we decided to go to Best Buy outlet to get a new dryer. The staff were super helpful and we found a great deal! Thank you so much. read more

I'm happy with the whole crew specially Adrian he is knowledgeable and his customer service is beyond and above. He is so helpful and patient. Thank you Adrian. read more

I was supposed to have a delivery and received a call saying my delivery would be here between 8:30 and 10:00. No one showed up and when I called the store every number I called just hung up on me. They may be busy but customer service should at least try to help you snd not hang up on a caller. Not happy. read more

Excellent deals on televisions and appliances that you won't find anywhere else. However, customer service is absolutely horrible! Teenagers who are sitting down and playing on their phone and are completely unwilling to get up and help customers. The deals are still worth the trip even though service is horrible. read more

Ore was super helpful, we only spent about 20 minutes in the store and she made our purchase very easy!