Andrew from American Appliance was wonderful. He fixed our…read morefreezer problem in our aging Subzero refrigerator/freezer. He was kind, patient with our questions, and extremely knowledgeable. We would highly recommend American Appliance!

I had a great experience with American Appliance. Andrew and Preston replaced the scratched doors…read moreon my Sub‑Zero refrigerator, and they were wonderful to work with -- polite, on time, and very professional. They answered my questions clearly, which gave me confidence the job would be done right. They worked efficiently, and the results are excellent. I truly appreciate their skill and customer service. I can't comment on the cost as the cleaning company who scratched them paid the bill.

Scam - took over $300…read more Found this place via Nextdoor paid for a diagnostics and the part for my dishwasher. Seemed responsive, wasn't able to come out the first week bc he was sick. I was totally fine with that, I didn't mind waiting or supporting a small business. After I waited for a week I was following up every day just to get an idea of when JR would actually be able to come out, he scheduled and then canceled last minute and then nothing. It's been over two weeks now- it takes 30 seconds to respond to a text at the least let alone schedule an appointment you can keep, no excuse. I've disputed with BBB and asked for my money back. My fault for paying for anything upfront but he seemed nice, use at your own risk. http://www.coloradoappliancesolutions.com/ Colorado Appliance Solutions

Never work with this company! Rudy will take your money and not return calls or messages.read more

I highly recommend this business. they came out next day, diagnosed the problem, ordered the part…read more gave us what we thought was a very reasonable quote. Polite and knowledgeable young man. He came back thenextday and installed it, checked everything. Very pleased wth service to our icemaker in frig

The repairman came and checked out our washing machine that was acting up. He was friendly and…read morethorough. We ended up deciding not to repair it due to the cost, but I was pleased that the options he laid out were clear with the costs and timelines. We had used Bear Valley Appliance before, and we will use them again.

I could not be more happy with the service provided by this company. They came out and repaired a…read moreleak in my Whirpool washer and replaced a thermostat in my Whirpool dryer. The tech (Jonny P) was very friendly, very professional, and provided exceptional service. He pointed out what was going to be repaired, and what the results were afterward. The price for the repair was extremely reasonable, as well. There was no trying to upsell me anything at all. He was also very thorough and made a recommendation for a plumber to come out to fix the corroded pipe behind my washing machine. He didn't have to do that. He could have done what was specific to his work and nothing else. Scheduling was also a breeze. I was kept up-to-date at all times on the progress of the tech. When I originally called, the person on the phone was extremely polite and professional and worked hard to accommodate my schedule. I am beyond pleased with this company and will be happy to recommend them to anyone who asks.

I got a fridge - after the last one didn't work. What I noticed was a consistent cooling issue. The…read morefront of the fridge would read over 40° (even all night). The fridge was set to a cool 33°, yet I'd have 40°+ variations in multiple places. I checked using an infrared thermometer, a meat probe, and a manual one. Eric the tech came from the install place, said it was "probably" working and left. When it still wasn't consistently cold, warranty kicked in and Best Service was sent out. This was probably the worst service experience ever. The guy ran a five-minute diagnostic and blamed everything on "two" items near the back vent. Let's be real - the egg carton covered maybe 1 blade of 1 of 3 vents. The stemless wine glass (my temp probe) was curved and together they blocked maybe 5-7% of total vent volume. The guy wouldn't confirm temperature fluctuations (no thermometer?) and refused to use my infrared one ("surface temp variation"). He rejected ANY alternative checks or diagnosis. His "blocked vents" finding was ridiculous. Does KitchenAid expect nothing near vents? Does anyone actually not use their top shelf? When I asked how to verify it's working or check the fan or coils, Eric's curt reply: "I work for the manufacturer. This is the process: I run diagnostic, I see this. I'll tell the manufacturer and relay any instructions." That was a lie - he just blamed vents and never followed up. Eric wasn't a technician. My 15-year-old could run his "diagnosis" and check a paper that says "blame anything near vents." He showed no knowledge of how fridges work or how to properly verify issues. He couldn't explain why minimal blockage would cause such inconsistent readings (or tools so I can do readings that are accurate). When I asked what thermometers I should use, he wouldn't tell me. I got gaslit by a process. Later, an appliance manager said he's only seen vent blockage matter when something blocks 90% of airflow, not my tiny 5-7%. When Eric refused any further checks, I said "We are DONE here" and walked away. He complained to the store that I "all but threw him out" - the camera in my living room can prove otherwise. I've never had a service person so focused on protecting the manufacturer while ignoring reality and gaslighting the customer. If I was measuring wrong, he could have shown me how to do it properly instead of dismissing what I was seeing. The issues continue. I got two new digital thermometers, but still can't put milk in the fridge without an ice pad under it.

This company was very quick to respond, was able to diagnose and fix the problem immediately. Fast…read moreturnaround, quality work and much less expensive than I had anticipated. Highly recommend!

I called this company to look at a refrigerator leak at my rental property. I told them explicitly:…read moreonce you understand the problem, call me before you do anything. They never called. Instead, the tech went to Home Depot on his own, bought a cap, put it on the end of a tube as a temporary "fix," and charged me $200 for it. I was never consulted or given N estimate. When I pushed back, they claimed it was "urgent," but it wasn't -- it was a slow trickle leak that had been going on for days and was being managed just fine in the meantime. I refused to pay for a fix and came back out and removed the cap. My tenant then did the exact same fix himself for a couple bucks in a couple of minutes. Then they quoted me $450 to actually fix the problem. I bought the part myself, and my tenant -- with zero appliance repair experience -- looked up a how-to video and installed it in under 20 minutes. On top of all that, I was charged $85 for a "diagnostic" before they gave me the diagnostic. I had to ask for them to tell me the part that was bad.

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

I had an issue with my dishwasher. Roka replied promptly and I had a technician out quickly. Teddy…read morediagnosed the problem and was able to get the part and repair the following week. He was professional and courteous. Job well done!

The technician was timely and helpful! He found an issue that was causing my refrigerator to trip…read moremy breaker and when it happened again he came back to see what the actual underlying issue was.

They were able to come same day for service. Good communication when scheduling. Repaired my dryer…read morequickly and offered tips to keep it in good shape.

My daughter's LG refrigerator started making a terrible grinding noise. After calling a different…read morecompany, she was told by phone that it was a known warranty issue and to call LG for service. She asked me to do that for her since she was working and taking care of 2 sick kids. LG referred me to Lee's Appliance Repair, and we couldn't be more grateful. They are so responsive and helpful. Erin, who answers the phone and makes appointments, was a pleasure to work with. She ordered the part and set us up. When the technician looked at the fridge he quickly realized it was a different issue. They worked with LG, got the part and rescheduled quickly. Alex came out with the new part, wore a mask and shoe covers, and had the fridge fixed in no time He was friendly and efficient and made sure the area was cleaned up before he left. They call and send texts confirming everything so we never had to guess on timing. They fix all appliances - not just refrigerators, and I will definitely call them again. I can't say enough about how much we appreciate and highly recommend this excellent company.

Not friendly! Rude. Paid $260 for that not to be the problem. I don't recommend.read more