They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

By Choice Appliance got back to me the same day I put in my project. It was Sunday so I followed up…read moreMonday. I was able to take my Kitchenaid mixer in that afternoon and pick it up the next day. Couldn't have gone smoother. Thanks By Choice!

We called RA to fix our freezer and he gave up a good evaluation, checked it iver and provided…read moreoptions. We decided to have it repaired and the price was very reasonable.

John is professional, reliable, and honest. He has helped us with two elderly appliances that were…read morebeyond repair - he came out, tested them, and gave us his honest recommendation: replace them. John is highly recommended for very good reasons!

Alan was very quick to communicate with and was prompt with responses, he was even able to come…read moreover before my scheduled appointment as a spot opened up. He came over and fixed my dryer very quickly and efficiently, and his price was very fair compared to other places I got a quote from. Highly recommend using Alan!

Alan was excellent. Replaced the idler pulley, rollers, and belt on my dryer. Fair pricing will…read moredefinitely use again. Prompt and professional

My dryer emitted a strange odor. I knew it required service and called Roka Appliance Repair…read more When I called the company was able to provided same day service. Aaron was our service technician and was knowledgeable about European Appliances. He was professional and a good communicator to explain the issues to me and ordered a new part for my machine. The new part arrived he did a great job at my request to take photos for me of the inside of the machine before and after. That way I could see how he was able to thoroughly clean the inside of the machine before a main part was replaced. Now I feel comfortable moving forward to keep the machine and not have to replace it. I appreciate the professionalism, punctuality and care that was taken by the technician while he was in my home.

Chase was absolutely amazing. He came out same day, looked at my washer and offered quick solutions…read moreto help us make a decision on a resolution. He was truly professional.

We have used Choice One several times for rental properties. Sam is always punctual, quick and…read moreefficient. He knows what he is doing and we have found them to be priced very competitively. I love that when I call to schedule service that a real person answers the phone. I also love getting a call when he is on his way. Excellent service and they have been very courteous and use cautious care during Covid. 10++++

Called and set up an appt they answered promptly. Said they would come by between 1-3pm today. No…read moreshow. Called them twice at 3pm no answer. Would not recommend.

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

DO NOT USE THESE CROOKS…read more They up-charged the parts for my refrigerator by OVER $200 and then proceeded to charge $240 dollars in "labor" for 20 minutes of work. This was a fix I had done previously on my refrigerator for about $45 by myself. The job they did for this insane fee was performed because the technician couldn't speak English so he could not explain to me what the problem was, so I went with them on a bit of faith that it was an issue I could not handle. After the job and all this crazy thievery, was when I realized it was something I could have done on my own for HUNDREDS of less dollars. I waited to write this review until the manager called me back, which he did FIVE days after I asked to speak to them and then had to ask again. Please note that they will respond to this negative review below. Whatever they say will be a bold faced lie. Do not use this company, they are liars and cheats.

My dryer was making some loud screeching noises, and when I called him he was very professional and…read moreprompt about getting me scheduled. The work took around an hour - needed new bearing wheels and belt, and showed me that the noise was likely coming from a metal object that had gotten stuck in there somehow (dryer is about 10+ years old). Very courteous during the visit, and even showed me what he was doing along the way, pointing out things I could do on my own to help keep things going in the future. Will gladly call Doug again later anytime I need appliance repairs.

Doug was responsive and on time. He wasn't able to fix our…read moreappliance but he tried. Only thing I'd say I didn't like was we were Told the charge to come out was $85 and when he left he gave us a bill for $100. ‍ So you might clarify before hand on what the call charge is.