Long time customer, very disappointed in the svcs received when taking advantage of the free phone…read moreoffer on the app. I went to the store and was lied to about the plan & products. I have worked at MCI, Verizon, Sprint, Dish Network, and old Qwest and in telecommunications over 25 years, including QA mgr in Telecom and have never seen such egregious lying. Terrible experience at store on Iliff & Buckley in Aurora, CO. Lies on top of lies. Mgmt needs to be replaced.

If I could give zero stars I totally would. I stopped in one afternoon to speak to a rep about…read moreupgrading my phone. I waiting in line for about 20-30 minutes and got the rep named London. He told me I would get an $800 credit for trading in my iPhone 11 to get a new iPhone 14 pro. I went forward with it and he proceeded to do the process on his iPad. He was having all kinds of issues entering information and submitting it. He had to ask another guy named Jesus next to him for help several times. It honestly seemed like he had no clue what he was doing or could care less about his meh attitude. After all paperwork was processed he said I would get the new phone in the mail along with a prepaid mailing label to send back my old phone. Easy enough. I got home and received a text message stating I would receive credit of $113 or something back from my trade in. I immediately went back down to the store. London was no where in site but I saw Jesus. I asked him why it said $100 something instead of the $800 that London told me. Jesus said that is the promotional value and assured me that I would get the $800 credit for my trade in. WRONG! A few days later I get my new phone in the mail. There is no return label to send it back. So back down to the store I go and see Jesus again. I asked if I could give them the phone since they never sent me a shipping label. He kind of hemmed and haaaed a bit and then said he couldn't do that, only a manager could for whatever reason. He did however print me a prepaid shipping label to send my phone back. I asked him again that if I send it back I will get the $800 credit. He said of course. (I have had problems with rebates in the past with T-mobile so I always be sure to get a clear understanding of what the process is and what is expected). I went home and shipped out my old phone. Almost 2 weeks later I get a text from T-mobile telling me the deadline to send my phone in was a few days away. I started to panic thinking maybe it got lost. Literally the next day I got message saying they received my phone for trade in. I thought all was good until my mom called me to tell me that our phone bill was negative. I logged in to the T-mobile site expecting an $800 credit, but instead saw the $100 something credit. It also said I have 24 payments still needed to pay off my $1000 phone. I sent a message to T-mobile about this and got a rep to finally go through everything with me. Ready for this? There was NO $800 credit in the first place. It didn't even exist!! That guy London made it up and totally lied to me to get me to upgrade my phone. I have been with T-mobile since they were Voicestream over 20 years ago so I lost it. I told them that I wasn't paying it and that I was leaving T-mobile. the rep, Martin, was very nice and super helpful. He ended up honoring the lie that London stated and cleared up everything on my account. I am so grateful he was able to help me and they keep a family plan acccount that has been with them forever. This review is for this location only. Not T-mobile as a whole by any means. Next time I need something from a store location, I will be visiting a different location.

The staff over at Everybody Loves Wireless were very helpful and I would highly recommend their…read moreservices.

Me and my husband are visiting from Seattle. Both of our phones have needed a new screen cover, and…read moremine also needs a new phone case. I'm so glad we found this place. 10/10 recommend asking for Jeremy. He welcomed us into the store with a warm smile and took great care of us with superior customer service. Not only did they have a variety of inve tory and everything we needed today, but Jeremy knew where everything was, reassured us his team can apply the phone screens correctly, answered all our questions thoughtfully and honestly, gave us an idea of what happens when the glass cover breaks, I could go on. He was so friendly, passionate, and knowledgable. With his level of customer obsession I couldn't leave without writing this review. One example, he patiently explained in detail the good and bad of three phone screen covers for his S10+. Jeremy made what would have been a normal experience getting phone accessories, into a memorable one. He sold us exactly what we wanted and more.

Muy buen servisio Grasias Carlos por el soporte k me dio estoy muy agradesido la atension estubo de…read morelo mejor

The customer service and service I experienced was absolutely TERRIBLE. First off the first time I…read morewent to get my phone the screen was "defective" and they needed my phone for another hour. No problem, gave them another hour... when I came back to pick up my phone all was good screen was fixed so I went to open my phone and the first app that pops up was my Venmo. These mother f'ers where on MY VENMO, my Facebook, Instagram, my messages, shopping apps, snapchat, pictures, and so on and so forth WTF?! and then when I confronted the "manager" Angel about it he said I have no clue we didn't do that Mike didn't go on your apps it was just me and him working on it and couldn't look at my face while denying his and his coworkers actions of going through my personal things and my Venmo account. Fucking creeps. I will be taking them to court is ANYTHING of mine is changed or sent out. DO NOT USE THIS PLACE I REPEAT DO NOT USE THIS PLACE

I was having trouble porting my number to my sons account. Was told by 3 employees that it can't…read morework due to a balance on my son's account what a joke!

Extremely long lines how do you only have to people working on Valentine's Day ! Makes no sense !…read moreWent to go pick up my WiFi box they said they canceled it because there is no internet towers in my neighborhood called Verizon and they said that there is after the fact I went to Xfinity.Won't be coming back

I recently visited Techy Centennial inside the Walmart in Centennial to sell my old iPhone that had…read morebeen sitting in a drawer for over a year. The whole process was quick, transparent, and hassle-free. They evaluated the phone right away, gave me a fair cash offer on the spot, and explained exactly how they arrived at the price. I appreciated how honest and straightforward the staff was -- no lowball offers or pressure to accept. They even took a few minutes to answer my questions about what happens to the devices and showed me some refurbished options in case I ever wanted to upgrade. I walked out with cash in hand and felt good knowing the phone was being reused instead of wasted. If you're looking to sell old tech, buy a refurbished device, or need any repairs, Techy Centennial is a convenient and trustworthy spot right inside Walmart. I'll definitely be back!

I had a great experience and highly recommend Techy for any repairs or assistance. They were easy…read moreto communicate with, very responsive, and fast. They replaced my iPhone 14 Pro Max screen in just 5 minutes, and having them come to my home made the whole process convenient and stress-free.

Frank and Brandon are very nice guys and I don't know what I would do if they weren't over there by…read moreKing Sooper off of Chambers and Colfax because I'm forever getting viruses on my phone getting hacked they're very reasonable you need to go check them out I need to buy a stock cuz I'm always in there at least two times a month

Quick turn around time. They also spoke Spanish to help my mother with her virus on her Samsung…read morephone .

JP was extremely helpful and nice to help us troubleshoot several different issues. I would go…read moreback there in a heartbeat for any battery or car key fob problems. Nice to have someone as nice and helpful, particularly in this day and age! Thanks a bunch!

I ordered a battery and received an email that said it was ready for pickup. When I arrived, they…read moresaid it would be available in about 4 days. I asked if another location had it and they said yes, then transferred the order to the Littleton store. When I arrived at the Littleton store, they said they never had one and never received a call from this store. That store was kind to find one, but it required driving all the way to Golden area. I would have given this store a better rating, had they just called the store to make sure the customer is taken care of.

This is a scam!!!!!! Avoid. Their phone number goes to some old lady. This is not a real company…read more Do not trust. You will drop your phone off and never hear from them again as they do not actually have a real phone number or license to operate!!!!! SCAM. AVOID!!!!

jan 17th 2026 ok everyone I went in about noon today I was very impressed with the owner he was…read morevery polite nice I went to go fix my broken screen on my cellphone but hello some friendly advice ok before you go in to get fixed you must tell them the password or know it and you need to know the exact device ok like mine was Samsung 16 and he looked up get an estimate plus tax and another thing I had the same phone so I called the phone that was broke I played for him it rang and the screen was black but only cracked near bottom you need to be honest and tell them exactly what happened say you dropped on carpet see I dropped concrete it takes a while to fix so have patience ok always get a receipt but I will be back for more of this business great polite professional and he seemed to care about my unfortunate situation so everyone in surrounding area go to this business very nice professional business and yes I'll go by next time buy something from them down road they even had screen savers for tablets for kids one was bright yellow it kinda looked like only a yellow butter fly shape ok Christine Elaine gonzales thank u business Englewood Colorado