Been here twice... not a fan of the customer service. If you want to be in and out quickly... this is your place. If you have questions, and need something explained. Or if you would like eye contact when being talked to, I suggest going to a different location. read more

This experience is so unlike most of other ones I've had. I normally don't come here as I don't always receive great treatment but I needed something quick. The customer service was actually impeccable and the representative went out of his way to find a case for my phone in which they didn't have many of but he brought all the styles out from the back. Not usually the service I get but I just may try here again for cell phone needs. read more

I just want to say this company only wants to scam customers' money. I signed up for their portable WiFi before. Their sales promised I only needed a one-month free trial,no extra activation required. I could just send it back anytime if I didn't want it. I already sent the device back to their warehouse long ago, yet they refused to refund me for months. They even tried to charge me $218.30 for the device. I spent two whole hours dealing with them, and they only gave back 200 dollars, still withholding the remaining 18.30. I talked to their manager,who only made excuses saying the refund would just be delayed. I waited a whole week and still got nothing. I am extremely furious. I have followed up many times but they still refuse to return the full amount. This company is absolutely terrible,they only care about taking customers' money. I called customer service today,and they lied straight out saying the leftover amount was tax and cannot be refunded at all. Such a shameless and awful company. read more

After receiving horrid treatment from another VZ store, I stopped by this location at 225 & Alameda in Aurora. Paige & Thomas were very enthusiastic and energetic. They really helped me when I was in a really tough jam with my cell phone. I highly recommend this store. read more

honestly if I could it would've been no stars, don't trust this company what so ever. I tried it and within a month they completely over charged me, so i wanted to return it. I paid them the monthly bill and requested to cancel my service and subscription. Within a month, they charged me ANOTHER $100. Bumped up to $200 and bumped to $237 the amount of calls and mails i received about my failure to comply and pay the debt I so called "owed". How is it that i owed anything. and how do you not help after i email you, contacted and constantly asked and called. just for me to finally pay you the "debt" that was never mine, and just for you to drop my credit drastically because of a "collection" was unpaid. AFTER I paid you off. Amazing service right. ignoring the need to help your client. Never again read more

Nice Little Store I like Verizon stores like this - more off the beaten path. The selection can be more limiting, but you get more individual service. Great shopping experience! Love the 5G tech! read more

Verizon - Mobile Phones Near Me - Aurora, Colorado

I had been to multiple Verizon stores over the unnamed issue I was having. I can be a lot to deal with and they were patient and helpful. I never expected this kinda of treatment. The Manager went above and beyond to help me resolve my problem. I can't say enough, about how they helped me solve my problem.She devised a game plan, that was simple and easy for me to follow . I absolutely hope know one has the problem i had. but if they were able to help me With a very complicated problem, I can only imagine how they handle something less complex. stop in this store for a breath of fresh air and you will see what costumer service was like a few years ago!!! read more

my representative name was sheyanne and she was honestly so helpful with my first experience was honest about pricing made sure I made the right decisions and truly made me feel welcomed and confident about my experience at Verizon so honestly a great experience read more

WORST CUSTOMER SERVICE EVER! There is a long story and it ended with the representative yelling at me and telling me to leave. I did not know that Verizon trained their employees to be so unprofessional. I ended up having to go to the Apple Store at Cherry Creek mall, and they helped with the utmost of respect. read more

Shyanna was an amazing representative! They provided efficient, patient, and friendly customer service for my father and I. Always a pleasure visiting this store! read more

This place has the worst store service workers. Tell you one thing and cannot follow through. Always have to call customer service. You can never get anyone to answer a question. I regret moving over to Verizon. I may be looking for a new phone company. I hate coming to this store... it's a corporate store and they can never help with anything. read more

Girl with red hair was rude I watched her play video games will putting the finger up to my grandpa like shush.

Rude customer representative girl with red hair .i went in to try to upgrade my phones asked her a couple of questions and said some new stuff I don't know changed in the store and all I asked was when did that change she just complete began begin rude about the question thinks shes better and said well I'm going to change you if I have to be there 8 hours trying to do stuff for me and I just was very bothered .unprofessional and attentive to customer I can imagine how she is when other customers when they have a language barrier she should not be there .treating people like that . read more

Extremely rude customer service!! We had searched on line to upgrade our phones and locked in a price. We wanted to pick our phones up and finalize everything at the store. Rude associate said she could not honor the in line deal. When asked why, she said we could either go with what she could offer or leave. We left! read more

The biggest mistake I have made in telephony selection has been Verizon. Not only is their phone-based customer service hampered by unintelligent tools, the manager 'call back' has yet to ever occur. I spent over 6 hours trying to resolve the issue of my son's mobile phone being dropped when the San Diego cell towers lost power. He even spent an additional 3 hours at a local Verizon store! He lacked a phone for 8 days - without the manager 'call back' we simply switched him over to Tmobile -- we were supposed to receive a $100 inconvenience fee -- what we got was a $350 surcharge -- not appropriate since his phone was a 'bring your own' and although the promo required staying with Verizon for 12 months, meaning until May 2023, Verizon forced the change to a different provider due to their inability to fix his problem and provide telephony access! Now I'm awaiting the euphemistic manager 'callback' and I will only believe it when it happens! That callback never happened Don't switch to Verizon!!! read more

worse customer service ever. loud and disrespectful. i never give a bad review in my 40 years on earth. I think this employee had some issues right before I walked in Because I am a very calm person and I was calm the whole time I don't understand that attitude. read more

Sally was extremely helpful with my problems. Had to replace my sim card and then also got multiple suggestions for cases and whatnot. Also went at 9am when they opened so it was empty when I went. read more

I don't know if they had some big changes or this place was review bombed. The staff were friendly and efficient and even though I was dead tired they didn't seem impatient at all. I don't think I've ever had a smoother experience at a Verizon location. read more

It's bad enough that a person can spend two and a half hours on the phone trying to resolve a problem with Verizon, but then to be insulted by the twerp at the store takes one's anger to another level. read more

worst experience I've ever had I own a business account with Verizon. I was disrespected by the manager name, Travis, multiple occasions. He also made a comment as well saying what's wrong with colored people nowadays. Never experience nothing like this in all my life I pray that Verizon gets to the bottom of it. it should be zero tolerance for Verizon to except any of this behavior. Very racist very rude. I've also experience while sitting there him being rude to other customers as well. Zero Tolerance read more

Terrell was the most helpful person I've ever encountered in this industry! Dealing with cell phone companies is usually such a headache but Terrell listened to us and quickly found us the best phone for our situation! AND he was funny and personable as heck! 10/10 read more

Great Covid protocols. I had a really bad experience buying a phone from Costco. Returned it the very next morning and went to this Verizon today. I made an appt. and got in within 10 minutes despite a lot of walk ins waiting. Nick was relatively new but he was transparent, not sales-y, knowledgeable, helpful and very nice. If I need to come back soon, I'll ask for him. THRN, as I got in my car, my screen turned bright red so I went back in. Nick was not there and I waited as long as I had originally with 3 other sale people around, 2 of which were there the entire time I was (90+ minutes). Not one of them would even make eye contact. Nick came out of the back and helped me immediately (some weird zoom thing that apparently happens and a restart is needed). So, thanks Nick and to the other 3, RUDE! read more

Terrible store. Manager named Carlos is a lazy liar and the employees clearly do not know what they are doing because they are getting their information from him. He is rude and a smart ass. And when I requested the number to his boss, he gave me his, and pretended like it was his boss. What a loser. Finally found someone named Tyler, who also wears a manager badge and reported my experience to him. He looked like he cared less and clearly nothing will be done. This store does not have available appointments, yet when I arrived today, Carlos and other employees were sitting around reading their phones. SAD. Stay away from this place! read more

Went there with a voice mail problem. If they had any interest in helping me, they hid it well. They said they are not tech people . They gave me a phone number for Verizon tech. The person from Verizon who I chatted with was absolutely useless and could not help in any shape or form. He had zero people skills.The chat attempt was considerably worse that the wasted time at the Verizon store. read more

I don't usually give bad reviews, but customer service here is horrible! The guy I dealt with, his name is Joe. I would give him negative stars if I could. He screwed up my existing Verizon account. What I thought I got on my account walking out the door is nothing what I saw on my account when I came home. The plans and the monthly charges were all jacked up. An entire phone line even went missing. Now I'm on hold with Verizon trying to fix this mess. This place in general, if they can't sell you stuff like phone, chargers, cases, extra insurance, they have no interest in dealing with you. read more

I went in yesterday to switch from AT&T to Verizon and the greeter girl (wannabe blonde long hair) was so incredible rude!!! The way she talks is beyond annoying and so disrespectful! She also took my info went inside and said she would call me back with info regarding 5 business lines and nope never got a call!! I'm taking my business elsewhere! From a former employee of Verizon I remember being trained to have great costumer service and honestly I don't know how they are training now but it needs improvement!! read more

Was the worst store I have ever been to. The do not care about their customers at all. Was receiving horrible service and asked for the manager and believe it or not it got worse. Manager asked me to leave the store if I was going to be upset over a stupid little phone. I purchased the phone less then 3 weeks ago of course I'm upset. I would understand if I was yelling and cussing but I wasn't. I simply was asking them to do the right thing. Will never go back!!!!! read more

This was the worst in store experience we've ever had. Most of the reps were very unprofessional during our visit and we felt rushed to be "helped". Then we came back with a cellular data issue and the response was, "I don't know how to do anything with iPhones". No one in the whole store could help us and they all just looked around confused. Awful customer service. Never coming back to this location. read more

Worst customer service ever. I am a current customer,for now. I needed a phone replacement the woman who helped me was genuinely pissed off that she had to help me and I wasn't replacing my phone with a new one after 9 months. I would rather drive to Stapleton than to go into this store again. Zero stars. read more

Buyer beware! I didn't get the rep's name unfortunately, but wanted to make people aware of the dishonest practices that are taking place in this store. In short, my daughter and I stopped by Verizon yesterday to switch her service over to an older phone of mine, since hers wasn't working. The rep opened my phone, supposedly pulled it up online and said that he couldn't activate the phone since it had been reported lost or stolen. This phone was working fine when I had decided to get myself a new one. He proceeded to attempt to sell her the most expensive android phone in the store ("the only on that had a shatterproof screen"). Once he realized that she wasn't going to purchase it, he quickly came up with another option (also shatterproof screen) that was half the price. With two months remaining on her contract, I convinced her to wait until I did some research. I went to a Cricket store and asked them if she could open an account with them and gave them my older phone to see if it could be used. The story told to me by the Verizon rep was a blatant lie. I was told that she could definitely use the phone, or they would give her a new one for free since she was transferring services (which is what ended up happening). I was a Verizon customer for over 20 years and my daughter had her account for years, as well. I won't be going back. read more

Military personnel, go elsewhere. Not only are the associates here lying opportunists, they also have poor customer service. I was told a few times that my military orders would be sufficient to get my discount; however, an overweight associate (dark brown hair. Brown eyes, medium complexion, late 20s) explained to me that it is actually not acceptable. Please train your employees to know what is acceptable and give the same information each time. read more

Staff is indifferent, disrespectful, and lied to me like I was a child. Do you people even THINK of training the help you drag in off the street. From now on, my Verizon purchases will be made online. Meanwhile, one employee lost two new plans and devices to his selfishness! Hope you've got plenty of food for your family. read more

Terrell and Carlos are two of the worst people I've ever met. Terrell said offensive and derogatory remarks over my brother and I sitting in "his desk space." He then preceded to tell us to leave after we asked why he was rude. We then asked Carlos what was so funny and why we are being treated this way out of nowhere, he wouldn't even look up from his phone. The other salesman then apologized and tried to justify Terrell's actions by saying "oh he talks to customers like that." If anyone ever spoke to a customer like this in our business, we would fire them and let every future employer know just how unprofessional, disrespectful, and ignorant those two salesmen are. Carlos then preceded to yell at us in front of other customers. Please do not ever shop at this store, they do not deserve a penny from any Verizon customer. We have decided to switch to a different service provider as well as all of our employees and our business phones. read more

Offender- Robert Solutions manager :) I had the worst experience I have ever had in all of my years as a VZW customer and VZW employee. As a 37 year old woman, I was treated like a 4 year old child by the "Solutions Manager," Robert. His dismissive, snarky, and short-tempered attitude is certainly not what I'd expect from someone seeking solutions. I am appalled at how this "solutions manager" not only failed at having any solutions, he also got offended when I showed him the solution - in turn angering him more & prompting him to rudely, and with contempt, tell me that he didn't have time to help me, wouldn't look any further at my solution, and accused me of being "upset because I wasn't getting my way." I was barely upset, but if I was, it was because I was attacked as he walked up to me telling me that he couldn't help me & immediately treating me like a liar and a thief who didn't deserve to be heard - all for trying to pick up MY order. An order that I specifically called and spoke with the store manager and the appropriate employee accounts department to confirm that I was indeed set to pick up at that store. After blowing me off & trying to walk by me while gesturing to someone else, he told me to cancel my order and that he didn't care what happened but he "wasn't giving me that bag." To be honest, I think they just didn't have it ready since it was supposed to be done within 2 hours and when I called 18 hours later they said they hadn't started it but would - I've since been informed by management that the "store employees don't like people who order online because they don't make commission on it and it takes away inventory that they can make money on." Well there you go folks - money over service! Thank you, Robert, you have prompted my first ever negative review & it's about a company I have worked for, loved, and been a customer of since they were Bell Atlantic. I'll be sure to spread the word about this experience because this guy is a real problem, not a problem-solver. My phone number is the primary phone number on the account, my name is on the account managers list, it's the user ID on the account, my birthday is the pin, I had the credit card with my name on it that had been used to purchase the order, my photo ID, and all because Robert didn't see my name on the one single screen he looked at, he took his own insecurities out on me. So glad to be out of that store and away from that kid. I wasn't in a rush, so I'm happy to cancel the order & just have it shipped to me in a few days, so I didn't really lose anything except my time & my respect for VZW's once impeccable customer service. Shame on you, VZW. read more

I would suggest going to a different location if you want more of a friendly, and helpful service. Was just having a hard day already and on top of it, the guy was just not any more helpful than I needed. (Aka Old bold hairless glasses looking fool) read more

Let me tell you all about my Verizon experience, yesterday I ordered phones online. I had decided because my service was already pretty crappy with T-mobile and I had spent all this time trying to get better coverage Id come on over. I ordered the phones paid for overnight shipping and waited. I checked the order status but never got an update. I spoke to an online rep and was told that because I didn't place the order earlier that my phones weren't shipped. I was then told that if I just went to a Verizon store id be able to cancel the online order and get my phones with my same credit approval. Yay for being young,black and you know working on life. I went into a store in Aurora, CO off Abliene and Mississippi I first ran into an extremely rude rep named Alex. Alex pulled my order number and went to the back came back and said "I cant help you, I don't know whats going on you should call customer service" I called customer service and after being transferred to nine different departments, I finally get a rep who got me to the "customer protection" department. I verified your three credit questions and was sent on my way. I had already been through a lot so I thought verification was important, so I called customer service and verified everything was good and I could return to the store, good thing I did because it was far from okay. I got a hold of another rep who said the young lady helping me in your customer protection department forgot a part of the verification and they needed additional information. I provided that and proceeded back to the store hoping to get new phones today. I got to the store and was helped by Chet, he ran my credit once again came back with the phones and a box full of accessories. I picked the accessories I liked, he rang it all up and though my phones were on a credit approved no deposit my accessories came to 200.00. I declined the accessories, I had already seen a case I liked on amazon and it was only 14.99 so I was okay. Chet packed all the things he showed my back up said he was going to talk to his boss and be back. I asked why? I said was I not allowed to decline 200.00 worth of accessories he said I can give you the discount you get with your employer, I still declined. He left, came back shortly without the phones and said our fraud department will be contacting you. VERIZON ACCUSED ME OF FRAUD because Im young, black, credit approved and refused to waste 200.00 on accessories. I HAVE NEVER in my life been treated in such a manner, I mean he refused me service and accused me of fraud because I refused accessories and because I was credit approved I should have had and wanted to spend 200.00 additional dollars. Today I got accused of fraud for being frugal I wonder how often that happens when you are white. read more

I went to upgrade my phones. The guy who helped me let me know of a promotion. Before my bill was $365. He let me know with the promotion and change of plan my new total will be around $300 give or take $10. He said the next two billing cycles would be higher but would be the price he quoted me after. I asked for a paper with the prices he quoted me. He said we cannot give you a paper quote but he did the math and it made sense with the promo and plan change. After three months my bill is $395 that's 25% higher than he quoted me. So I went back and spoke to the manager on a Monday. I was there for 2 without a resolution. He assured me he would call me on Wednesday to resolve the problem. I did not hear from him so the next week I stopped by to discuss my bill. After 2 hours the manager and the business manager tried to have me lower my plan to get my price down rather than honor the price quoted me and said they cannot do anything for me. Be very cautious of the prices they give you. While I was there I heard the same things going on. Employees that were promising prices without anything to hold them accountable. Poor customer service and a lack of integrity. read more

My husband and I went to purchase him another iPhone. Once we entered it took about 5 minutes before we were even acknowledged or greeted. Finally, after we were greeted we were asked for our phone numbers & told that we were next in line. After about ten minutes, still with no assistance, another customer walked in. The manager that was on duty greeted him right away and even took his payment. Again, after that customer left we still weren't attended too. Another customer walks in, she was greeted right away, and her phone number was taken, and she walked out and came back a few minutes later. All the while, we were still unattended too while the manager was on his tablet and didn't have a customer. As he looked out the window doing absolutely nothing. Leaving us standing around while he helped everyone around us. Seriously, this was the worst Verizon that I have been too. We don't even live on this side of town, however we are military so this location was closest to us at the time near the base. I'm not sure how they are operating treating customers this way, however we have no problem taking our business elsewhere. read more

I went to the Verizon store because my iPhone 6S was having problems and I thought I might as well upgrade to the 7. I'm always worried about everything transferring over to my new phone and Josue was SO helpful. He stayed with us until everything transferred and helped with any questions and concerns that we had. I'm glad we went to this store because JOSUE was so good !!!!! read more

Want double talk and confusion that doesn't add up? Head to Verizon. If you're lucky, you will also get insulations that you can't add or maybe " just don't get it! " But, you can't deny the coverage is the best...that's why we all stay. Just go in prepared to take a few deep breaths!!! read more