Long time customer, very disappointed in the svcs received when taking advantage of the free phone…read moreoffer on the app. I went to the store and was lied to about the plan & products. I have worked at MCI, Verizon, Sprint, Dish Network, and old Qwest and in telecommunications over 25 years, including QA mgr in Telecom and have never seen such egregious lying. Terrible experience at store on Iliff & Buckley in Aurora, CO. Lies on top of lies. Mgmt needs to be replaced.

If I could give zero stars I totally would. I stopped in one afternoon to speak to a rep about…read moreupgrading my phone. I waiting in line for about 20-30 minutes and got the rep named London. He told me I would get an $800 credit for trading in my iPhone 11 to get a new iPhone 14 pro. I went forward with it and he proceeded to do the process on his iPad. He was having all kinds of issues entering information and submitting it. He had to ask another guy named Jesus next to him for help several times. It honestly seemed like he had no clue what he was doing or could care less about his meh attitude. After all paperwork was processed he said I would get the new phone in the mail along with a prepaid mailing label to send back my old phone. Easy enough. I got home and received a text message stating I would receive credit of $113 or something back from my trade in. I immediately went back down to the store. London was no where in site but I saw Jesus. I asked him why it said $100 something instead of the $800 that London told me. Jesus said that is the promotional value and assured me that I would get the $800 credit for my trade in. WRONG! A few days later I get my new phone in the mail. There is no return label to send it back. So back down to the store I go and see Jesus again. I asked if I could give them the phone since they never sent me a shipping label. He kind of hemmed and haaaed a bit and then said he couldn't do that, only a manager could for whatever reason. He did however print me a prepaid shipping label to send my phone back. I asked him again that if I send it back I will get the $800 credit. He said of course. (I have had problems with rebates in the past with T-mobile so I always be sure to get a clear understanding of what the process is and what is expected). I went home and shipped out my old phone. Almost 2 weeks later I get a text from T-mobile telling me the deadline to send my phone in was a few days away. I started to panic thinking maybe it got lost. Literally the next day I got message saying they received my phone for trade in. I thought all was good until my mom called me to tell me that our phone bill was negative. I logged in to the T-mobile site expecting an $800 credit, but instead saw the $100 something credit. It also said I have 24 payments still needed to pay off my $1000 phone. I sent a message to T-mobile about this and got a rep to finally go through everything with me. Ready for this? There was NO $800 credit in the first place. It didn't even exist!! That guy London made it up and totally lied to me to get me to upgrade my phone. I have been with T-mobile since they were Voicestream over 20 years ago so I lost it. I told them that I wasn't paying it and that I was leaving T-mobile. the rep, Martin, was very nice and super helpful. He ended up honoring the lie that London stated and cleared up everything on my account. I am so grateful he was able to help me and they keep a family plan acccount that has been with them forever. This review is for this location only. Not T-mobile as a whole by any means. Next time I need something from a store location, I will be visiting a different location.

Divine was super helpful and very nice ! Helped me get my…read morestupid iPhone figured out! Exactly why I have cricket

Went in and bought two brand new phones, two screen protectors, two cases, wireless Bluetooth…read moreheadset, and upgraded my insurance. Plus gave her all 10s on the survey only for her to do a whacked job on the application of the screen protector and then direct me to a website when I went back for help! That's not customer service and that's definitely not worth a 10!!! SCREW THIS LOCATION. DON'T DO IT,,, TURN AWAY....

Muy buen servisio Grasias Carlos por el soporte k me dio estoy muy agradesido la atension estubo de…read morelo mejor

The customer service and service I experienced was absolutely TERRIBLE. First off the first time I…read morewent to get my phone the screen was "defective" and they needed my phone for another hour. No problem, gave them another hour... when I came back to pick up my phone all was good screen was fixed so I went to open my phone and the first app that pops up was my Venmo. These mother f'ers where on MY VENMO, my Facebook, Instagram, my messages, shopping apps, snapchat, pictures, and so on and so forth WTF?! and then when I confronted the "manager" Angel about it he said I have no clue we didn't do that Mike didn't go on your apps it was just me and him working on it and couldn't look at my face while denying his and his coworkers actions of going through my personal things and my Venmo account. Fucking creeps. I will be taking them to court is ANYTHING of mine is changed or sent out. DO NOT USE THIS PLACE I REPEAT DO NOT USE THIS PLACE

Got my teenage son's iPhone 16 screen replaced here. Great customer service and price. Will def…read morereturn for any phone needs. Thank you!

Absolutely fantastic experience with Express Wireless! I'd been dreading getting my broken phone…read morescreen fixed, assuming it would be a huge hassle and expense. I was so wrong! I snagged a Groupon deal and headed over last weekend. Kadir (KD) and the team were incredible - they had my phone looking brand new in no time, and at a price that was significantly less than anywhere else I'd checked. Seriously, if you need a fast, affordable, and high-quality phone repair, don't hesitate to go to Express Wireless. KD, you're a lifesaver! My phone is perfect again, thank you! I actually cracked the screen again and brought it back with another phone I had to fix. they worked with me on a great deal to get everything fixed.

What a treat to walk into a store that says hello and gives great service right away! Thank you…read moreMike for replacing my broken screen protector! Super service with a smile!

What criminals these guys are. They bill me for my old phone they were supposed to cancel…read more stil waiting for my credit. get mad because iI dispute the charge . Turn off my phone saying I didn't pay bill even though I have a receipt from them. When I produce the receipt now it' fraudulent card activity . What scum bags The 37' is billing for the turned off phone and receipt of payment on 5-4 and turned me off . Ignorant people hour hold times talk to 6 or 7 different people with no resolution Go elsewhere not worth it

I was having trouble porting my number to my sons account. Was told by 3 employees that it can't…read morework due to a balance on my son's account what a joke!

Extremely long lines how do you only have to people working on Valentine's Day ! Makes no sense !…read moreWent to go pick up my WiFi box they said they canceled it because there is no internet towers in my neighborhood called Verizon and they said that there is after the fact I went to Xfinity.Won't be coming back

The customer service at The Best Wireless cannot be compared to. Friendliness, professionalism, and…read morehonesty are key virtues when it comes to customer service. They went above and beyond when helping me. I felt very comfortable when dealing with them. I was sure they were going to try and upgrade me like a lot of the other wireless companies do. I was on a budget and without hesitation they assisted me with an affordable plan, and I was on my way! They even put my screen protecter on for me!! Amazing, THANK YOU!

I recently visited Techy Centennial inside the Walmart in Centennial to sell my old iPhone that had…read morebeen sitting in a drawer for over a year. The whole process was quick, transparent, and hassle-free. They evaluated the phone right away, gave me a fair cash offer on the spot, and explained exactly how they arrived at the price. I appreciated how honest and straightforward the staff was -- no lowball offers or pressure to accept. They even took a few minutes to answer my questions about what happens to the devices and showed me some refurbished options in case I ever wanted to upgrade. I walked out with cash in hand and felt good knowing the phone was being reused instead of wasted. If you're looking to sell old tech, buy a refurbished device, or need any repairs, Techy Centennial is a convenient and trustworthy spot right inside Walmart. I'll definitely be back!

I had a great experience and highly recommend Techy for any repairs or assistance. They were easy…read moreto communicate with, very responsive, and fast. They replaced my iPhone 14 Pro Max screen in just 5 minutes, and having them come to my home made the whole process convenient and stress-free.