Long time customer, very disappointed in the svcs received when taking advantage of the free phone…read moreoffer on the app. I went to the store and was lied to about the plan & products. I have worked at MCI, Verizon, Sprint, Dish Network, and old Qwest and in telecommunications over 25 years, including QA mgr in Telecom and have never seen such egregious lying. Terrible experience at store on Iliff & Buckley in Aurora, CO. Lies on top of lies. Mgmt needs to be replaced.

If I could give zero stars I totally would. I stopped in one afternoon to speak to a rep about…read moreupgrading my phone. I waiting in line for about 20-30 minutes and got the rep named London. He told me I would get an $800 credit for trading in my iPhone 11 to get a new iPhone 14 pro. I went forward with it and he proceeded to do the process on his iPad. He was having all kinds of issues entering information and submitting it. He had to ask another guy named Jesus next to him for help several times. It honestly seemed like he had no clue what he was doing or could care less about his meh attitude. After all paperwork was processed he said I would get the new phone in the mail along with a prepaid mailing label to send back my old phone. Easy enough. I got home and received a text message stating I would receive credit of $113 or something back from my trade in. I immediately went back down to the store. London was no where in site but I saw Jesus. I asked him why it said $100 something instead of the $800 that London told me. Jesus said that is the promotional value and assured me that I would get the $800 credit for my trade in. WRONG! A few days later I get my new phone in the mail. There is no return label to send it back. So back down to the store I go and see Jesus again. I asked if I could give them the phone since they never sent me a shipping label. He kind of hemmed and haaaed a bit and then said he couldn't do that, only a manager could for whatever reason. He did however print me a prepaid shipping label to send my phone back. I asked him again that if I send it back I will get the $800 credit. He said of course. (I have had problems with rebates in the past with T-mobile so I always be sure to get a clear understanding of what the process is and what is expected). I went home and shipped out my old phone. Almost 2 weeks later I get a text from T-mobile telling me the deadline to send my phone in was a few days away. I started to panic thinking maybe it got lost. Literally the next day I got message saying they received my phone for trade in. I thought all was good until my mom called me to tell me that our phone bill was negative. I logged in to the T-mobile site expecting an $800 credit, but instead saw the $100 something credit. It also said I have 24 payments still needed to pay off my $1000 phone. I sent a message to T-mobile about this and got a rep to finally go through everything with me. Ready for this? There was NO $800 credit in the first place. It didn't even exist!! That guy London made it up and totally lied to me to get me to upgrade my phone. I have been with T-mobile since they were Voicestream over 20 years ago so I lost it. I told them that I wasn't paying it and that I was leaving T-mobile. the rep, Martin, was very nice and super helpful. He ended up honoring the lie that London stated and cleared up everything on my account. I am so grateful he was able to help me and they keep a family plan acccount that has been with them forever. This review is for this location only. Not T-mobile as a whole by any means. Next time I need something from a store location, I will be visiting a different location.

I have had the worst experience with Cellairis at THE OLD ALABAMA LOCATION Roswell Ga. I took my…read morephone in for repairs on a Friday afternoon because it was in my neighborhood I thought this would be a quick process. The face was cracked. The worker told me that I should get my phone back on Monday or Tuesday of the following week. I had a bad feeling because it should not take that long in the year 2021 to fix the face of a phone. However I like to support my local businesses. On Tuesday I went to the location to check on the status since no one responded to my email the nice professional gentleman was no longer there but some pugnacious middle manager with a serious attitude problem! I was charged $320.00 to fix the face of my phone!! Way to much! Please don't over charge me a then treat me like crap!! We have other choices Buyer Beware!! DO NOT GO TO THAT LOCATION..... NEXT THE BBB

My phone iphone was in desperate need of a new iPhone screen. I called this place and found the…read morelocation easy to get to. Benjamin helped me out. He was friendly but professional, efficient and explained everything well. Very satisfied with my new screen, screen protector and new case with their bundled repair service.

OMG!!! What a great place to sign up for Cricket and get a phone. We signed up for 3 lines and…read morethe price was awesome. The phones a really great too. Jennifer and Alfonso were so very nice, and helpful, and very customer friendly. In fact, I kind of messed up my phone settings and they fixed it perfectly and apologized for mishap. Thanks for everything. We were really happy and excited to find this store and these people. I highly recommend using this store. Thank you. LA

The staff over at Everybody Loves Wireless were very helpful and I would highly recommend their…read moreservices.

Me and my husband are visiting from Seattle. Both of our phones have needed a new screen cover, and…read moremine also needs a new phone case. I'm so glad we found this place. 10/10 recommend asking for Jeremy. He welcomed us into the store with a warm smile and took great care of us with superior customer service. Not only did they have a variety of inve tory and everything we needed today, but Jeremy knew where everything was, reassured us his team can apply the phone screens correctly, answered all our questions thoughtfully and honestly, gave us an idea of what happens when the glass cover breaks, I could go on. He was so friendly, passionate, and knowledgable. With his level of customer obsession I couldn't leave without writing this review. One example, he patiently explained in detail the good and bad of three phone screen covers for his S10+. Jeremy made what would have been a normal experience getting phone accessories, into a memorable one. He sold us exactly what we wanted and more.

Looking for a Google Pixel 8 or later. They are hard to find unlocked. MTW had a 7pro in stock,…read morewhich would work for what i need if i wasn't so picky Immediately he got on the computer and found an 8, 8pro and a 9 he could order for me and told me the prices. I told him i would come back if i couldn't find what i was looking for elsewhere! Knowing what is available and for what prices is very helpful information to have while shopping around! Thanks MTW. (I will update if i end up coming back to purchase)

Great service and lots of phone selections to choose from. Traded my old phone for a preowned…read moreGalaxy S10+ phone for half the normal price with excellent condition.

This store is large. It's more warehouse style but he loved it. There are a lot of Funko pop and…read morePokémon and Sanrio. Games for gaming consoles. You can pre-order new releases. A sale section. And so many cute bags. Prices are average. The associate at the register was nice. We purchased some of the blind box cards he was looking for. There is a rewards program too. The store is attached to the Barnes and Noble with an entrance right into the bookstore. Cool.

I paid extra for a warranty at this store and got SCAMMED for my trouble…read more When I bought my controller, the employee sold me a protection plan by telling me I could bring the controller in and walk out with a brand new one. No mention of a time limit. No mention of any conditions. No mention that "new" actually meant "whatever used controller is sitting in the back." When I finally used it, they took my working-ish controller and handed me a used one in worse condition than what I brought in. The buttons stopped responding almost immediately after I left the store. So I paid extra money for the privilege of downgrading to a broken controller. I came back to swap it out and was told they couldn't do anything for me. They knowingly handed me defective used hardware under a plan that was sold to me as a new-for-old exchange, and then refused to stand behind it. So to recap: I was misled about what the warranty covered, misled about what I'd receive, given a broken product, and then denied any remedy on a plan I paid extra for. That's not a warranty. That's a fee for nothing. Don't buy the protection plan here. Get whatever you're told in writing, or just buy your accessories somewhere with a real return policy.

Went here for a car battery for a ride on truck for my daughter. John F., the manager, is an…read moreabsolute dog - went above and beyond in his service and attention. He has made a customer for life!

Came here for a broken phone screen and left a fan of john fricia and his excellent customer…read moreservice him and his employee went above and beyond to find the right screen for the phone his verbal skills and great attitude made a bad day a great one thank you

Highly recommend! Fast turn around time, very professional and can fix majority of electronics…read moreincluding PS5 with very reasonable prices vs other places who charge extremely high prices.

I paid $95 to have my phone screen replaced here and was offered a 30 day satisfaction guarantee…read more However, flash forward to 45 days after the replacement and my screen gets randomly pixelated and the actual quality of the screen is cheap. Definitely not a long term solution. Proprietor is friendly though.