Needed help because I was getting a bunch of water pooling under under the AC. Guy came out…read morequickly, inspected everything, and told me he saw nothing that would be causing any sort of leak in the AC. Sent a MASSIVE estimate for a bunch of other work, though. After troubleshooting on my own out of desperation, it turned out to be a clogged condensation trap. Very simple fix. This is one of the VERY FIRST THINGS he should have checked. I fixed it on my own for $18 in parts from Home Depot. Either these guys are inept, or they are unethical. Either way, BBB deserves to be notified of a company that is this bad.

I can't write enough good things about this company. We had been given the run around by another…read morecompany about our broken AC in the height of summer with kids and animals in the house. As soon as I called them, they cam out to check our situation. They were thorough in investigating our issue and we ended up deciding to invest in a new HVAC system with them. They were reasonably priced, clean, responsive and extremely communicative throughout the process. They welcome questions and will happily walk you through their plan. Now instead of dreading calling an HVAC company when something happens, I know I have someone I can trust.

We had a disaster in our backyard that just kept getting worse. The guys at Prime walked me through…read moreevery step, they took videos and pictures. A job they were hoping would only take one day ended up taking much longer because of debris, unknowingly buried in our backyard. On day two, they stayed until after dark working with headlamps, to get this done for us. I can't recommend them highly enough. They were absolute gems.

Had them do work at our Church, yes Church it has been a $40,000 bad experience. As a church we…read moretry to use local small businesses in the community instead of the big box companies for the work we need done. They made a mistake admitted there mistake tried to cheaply fix it and it didn't work. Its been a month and they are refusing to even finish install. There going to tell you they fired the person that cuased the problem but the Company will not fix the problem, We as a church have been extremely patient trying to resolve this and it's still not fixed and we are now having to seek legal representation.

After receiving an email from Parker Water indicating that there may be an unexplained increase in…read morewater usage at my home, I contacted 1st Choice Plumbing and scheduled an appointment for Monday, July 20. When I scheduled the appointment, I was told there would be a non-refundable $49 trip charge. What I was not told was that the $49, as the plumber later explained, "only gets me to your front doorstep." Once he arrived, I was informed that diagnosing the possible problem would cost an additional $289--even though he acknowledged that it might take only a few minutes to determine the source. The plumber himself was polite, honest, and professional. He seemed genuinely uncomfortable explaining the pricing and apologetically stated that it was corporate policy. My concern is not with him; it is with the company's lack of transparency when the appointment was scheduled. The plumber was also approximately three hours early and called to ask whether I could accommodate the earlier arrival. I rearranged my schedule to do so, only to turn him away after learning about the additional charge that had never been disclosed. I have no problem paying a fair price for professional work. However, charging a non-refundable $49 fee without clearly explaining that it covers nothing beyond arriving at the home--and that even a brief diagnosis will cost another $289--did not feel fair or transparent. I declined the service and am now out the $49.

They came out and replaced things in my system that could have been repaired even going in my…read morebasement to replace pipes. A few weeks later I noticed a leak and didn't think anything of it. Then when I came back from a 3 weeks trip it was leaking father out. They come and say we didn't touch anything underground so no help to get it fixed! Paid over $700 and now I have to pay to get a leak fixed that for 11 YEARS WAS NEVER THERE TILL THEY TOUCHED MY PIPES. Smug as hell DO NOT DO BUSINESS WITH THESE PEOPLE THEY BLAME OTHER STUFF AND DONT STAND BEHIND THEIR WORK!!! HORRIBLE. Gonna sue them for the repairs that's my only choice! STAY AWAY!

We needed central air installed in our home. Rick was responsive when we requested a quote. He was…read morevery friendly and extremely knowledgeable. For reference, our home had the venting/tubing ready for AC but only had a swamp cooler installed. We received a quote on Monday, spoke with Rick on Wednesday with a few questions we had & after deciding to move forward, he scheduled our installation for THAT Friday! SO quick! Rick and his team arrived on time and prepared. The job took about 7 hours & they were very respectful of our home, placing down materials to prevent any mess in our space. They removed our swamp cooler FREE OF CHARGE - that's usually a decent cost! They also cleaned up and removed everything that was being replaced. I can't recommend this company enough. The price we paid was very reasonable (the lowest we received) but the service is unmeasurable. They're knowledgeable, friendly, and efficient. Don't sleep on Rabbit Heating & Air!

I can't say enough good about Rabbit HVAC! I got quotes from them and another company that made a…read moresmooth sales pitch. Both companies gave me a quote on the exact same Lennox 16 SEER Air Conditioner and Rabbit was significantly lower. But that was only the beginning. When they came to do the install, they were extremely professional and thorough. They went above and beyond in making sure all the ductwork around the furnace was replaced well. When they were done, they cleaned up beautifully and there were no extra fees tacked on, even though they did some additional work. They explained every step to me and answered all my questions. Rabbit will always be my HVAC guys!

After moving into my recently purchased house, I needed to have the furnace and a/c cleaned. The…read morefurnace and a/c are only four years old, but the previous owners apparently rarely cleaned, were smokers, and had animals. I asked a journeyman electrician friend for a recommendation knowing that he often wires furnaces and a/c systems, and he immediately recommended Erives Heating and Air. I called and was able to easily get an appointment within six days. The technician, Coco, arrived as scheduled and was very friendly. He explained what he was going to do, asked if I had any preliminary questions, and then went straight to work. When he finished, he showed me how to operate all the different components since I am new to the house and the system has some accessories. He explained in detail what he did during the cleaning, including cleaning and checking the electrostatic air cleaner and UV light. He removed the electrostatic air cleaner inserts and showed me how to clean them and told me how often. Due to a snow storm and low temperatures, Coco was unable to service the a/c system, but we scheduled a future date to return to do that. Update: Coco came back out and cleaned and checked the a/c system with the same professionalism as with the furnace. He even went as far as to verify the correct part number for a replacement accessory with his supplier to ensure I was purchasing the correct part. He didn't have to do that, but he went out of his way, which shows his character well. Overall, I am extremely satisfied with the service and professionalism of Coco from Erives. I plan on using Erives and requesting CoCo for any HVAC needs I have in the future or if I need a contractor recommendation if they don't perform a specific service.

The techs were nice enough but I hate when someone tries to hustle me. Had them out to look at our…read morefurnace and was told it wasn't to code and the flue pipes needed to be reconfigured, all for the low price of around $800, and that was after the $100 service feel I had to pay just to get them there. I got a second opinion on the furnace from a company who certified that the unit was totally up to code and the flue pipes were positioned just fine. GE might be great at work that IS needed, but you should get a second opinion.

Great job! And helped me when I locked my keys in my car! A big thank you for doing thatread more

These guys are outrageously expensive. I have had them out 3 times. First and second time nothing…read moregot repaired and I had to pay over $1,000. 3rd time they said I needed a compressor and it would be 5k to replace it, I only spent 2k on the freezer new. I found the compressor online for $600 new. I bought the part and unfortunately had them install it. Should of been a 1-2 hour job but James the technician dragged it out for 4 hours and I was charged $1,200. I told them that was outrageous and didn't want to sign it. James told me my signature was just to verify he had to add freon and he was there. They sent me the bill with my signature and told me I already agreed to pay it. Pretty shady in my mind. I would buy a new freezer before I ever let these guys on my property again. It would be much cheaper.

My Mother-in-Law's AC went out recently... she contacted her "regular" service provided that she…read morehad used the past couple of years.  When the Tech showed up they informed her that she needed to replace the entire unit due to corrosion.  Now this is the Company that had serviced and conducted "Maintenance" on the unit the past two years and installed a Furnace in September of 2015, still trying to figure out where the disconnect went on there term of Maintenance? Well this company advised her that a new unit would be $5000+ just for parts.  This is where I (Son in-law) stepped in.  I told my mother in law that she had a home warranty service and that I was going to contact them vs her us her "regular" provider which evidently didn't notice corrosion a couple months ago when he serviced the AC / Furnace?   The Warranty Company provided us the number for King Star and we contacted them immediately.  The Tech answered the phone and said that he was in the area and would stop buy with in a couple of hours... now keep in mind this is on a Saturday.  The service tech arrived within two hours, diagnose the condition, contacted the Warranty Company with his diagnoses which was to replace the unit due to corrosion caused from sentiment buildup... (yea.. last provider "Serviced & Maintained" the unit the past couple of years).  Warranty Company advised the Tech that the warranty would not cover replacement because of the condition caused from "Lack of Maintenance."  That's an entire different story that i wish not to get into. King Star Heating & AC quoted my Mother-In-Law $3800 for not only the parts but Labor and a year of Maintenance on the AC & Furnace. (Reg $169/yr)  WOW... that sounds like a GREAT Price... and after Research.. it is a GREAT PRICE!!!  Where do I sign!!! The King Star Tech said he would be back Tuesday to install everything. The Tech show on time and had ALL the components to install without having to leave or comeback another day to finish. He worked VERY hard and had it operational with in 5 hours. I personally talked to the Tech on the phone who sound VERY compassionate, professional and understanding, as my Mother-In-Law is a elderly lady and can be pretty gullible.    After the work was done my mother provided me this feedback to post on Angie's List and Yelp. See Below:  He was excellent! He spent 3 years training people on how to do these installs. He's 53 years old and loves his work. He's very responsible about his work and happy to share what he is doing at the time. I'd highly recommend both him and his company. I found King Star Heating and Air Conditioning in Aurora, Colorado to be very fair and honest in their dealings with me on my new air conditioner.  Everything was explained in detail from the different types and styles of air conditioners down to the prices and benefits and warranties offered on all the units.  The technician stopped by the first evening on his way home and then kept in constant contact with me throughout the process.  He arrived on time, was careful about my home, dressed in a uniform for the company and was exceptionally pleasant, congenial and educational (for me) at all times.  I would highly recommend this company and my technician.

Drunk installers! Seriously I have pictures of beer bottles of the guys that drank on the job!!!…read more The owner knew that this review would be coming as he himself has apologized for how badly this system and had to come out to my house and reprimand his employees for drinking on the job and remove him from my home with a pregnant wife. If I could give warning in one line, do not use this company for any of your HVAC needs. We had a air conditioner and air handler installed into our house and I am now having to hire true professionals to get this handled properly. Also the owner has now stopped answering phone calls and this also goes for their new Business Aurora Mechanical and HVAC! Do not use either of these companies I will be complaining to the BBB about this owner and shotty work.

Comfort Pros are just that and more... professionals all the way! I was referred to the company by…read morea good friend after my dealing with a bunch of other companies who were promising things that just did not make any sense. After meeting Ryan, honestly, it was a very welcomed time together talking about what we really needed, he listened and our conversations were straight forward and we went with them. His crew of guys were all in synch with each other and me and the installation went well, without any hitches. We added a Trane heat pump, via a longish run through the crawl space to a Trane coil on top of an Amana variable speed furnace. The crew tied all the equipment together in synch very well. Hillary in the back office was also in synch with Ryan and me via text and phone and the whole process went as 'expected'. All the guys were courteous, respectful, professional and most of all knowledgeable! Glenda and I are glad we waded through the myriad of Denver companies and chose Comfort Pros. Do yourself a favor and give them a call... you will be rewarded going forward.

Had another company come out to do a service coupon special. After taking photos of inside of…read morefurnace, stated that major part was breaking down and estimated over 5K for repair. Trane warranty was 10 year parts and labor 13 for parts only. Called in unit w/serial # to find out original installer never registered being only 5 year warranty. Jeff did a service test on unit and found no major problem. Am having them back for a cleaning and to install a new pump. Unit is 10 years old hoping for another 5! Thanks Jeff and team for your honesty and professional service.