I found the best company that I'll be using for the rest of my life! They are absolutely amazing -- you'd think I'm just a friend giving them a good review, but I'm not (though I'd love to be their friend after this experience!). It's rare to find a company that treats you like more than just a customer, but that's exactly what they do. I can't recommend them highly enough -- if you're considering working with them, do it. You'll be just as impressed as I was!
I originally hired someone else to figure out why my furnace wasn't staying on. The first guy opened the panel, didn't touch anything, and immediately told me I needed a new electric board for $1,200 -- and if that didn't fix it, I'd need a whole new furnace for $10,000! I had zero trust in that, so I told him I'd think about it.
Then I called Russel Comfort Solutions, and from the very first call, I could tell this company was different. The person who answered the phone already had ideas about what the issue could be -- which really impressed me, since most people who answer phones at HVAC companies don't usually have hands-on knowledge. I later found out the company is owned by two brothers. One of the brothers came to my house, did a full diagnosis, and took the time to explain everything he was checking. In the end, all I needed was a new flame sensor -- nothing more. I was only charged the service fee, and my furnace is now working perfectly.
It's rare to find a company this honest, knowledgeable, and genuine. They truly earned my trust! read more