Thanks to Denver Mattress for not only their in store assistance when trying to make decisions, but…read morealso helping us through after we made the wrong decision and needed to make a change with them. They were accommodating and helpful and their delivery crew was excellent both times!

My husband and I had a great experience at the new Denver Mattress in Parker today. Sandy, our…read moresleep expert, dispelled some myths about and showed the advantages of an adjustable base. We were able to try all the beds-- there is a lot-- and pick the one bed and base that fits our needs and will give us some health benefits. We also bought a mattress protector and two sets of sheets. Sandy was so knowledgeable about all aspects of the purchase including financing and warranties and made the process go smoothly. Delivery will be in ten days which I didn't think was an excessive time although I would certainly love to be able to sleep in my new bed this evening. Thanks again, Sandy. We appreciate all the help. You were a wonderful sleep expert and helped us so much. We will be telling everyone to come see you and the new store in Parker. -- at Denver Mattress - 9279 S. Parker Rd., Parker, CO.

Awful experience it's better to purchase online because they don't tell you about extra deals and…read moreyou can't return the mattress unless you go in person and pay $200. They don't let me return for 3 days because they are too busy during sales days they said I have to go back when the sales are over.

This location deserves all of the positive reviews! Special shout out to Chris and Vincent for…read moregoing the extra steps to make sure we received quality products and the best mattress for our needs. Check them out if you are in the market for a new mattress! Trent W.

Blayne gave me the best experience I've had buyi g a mattress yet…read more He wasn't pushy, asked great questions, listened and gave me app options to better my sleep situation. I have back issues and was talked into a mattress that made them worse over time at the last place I purchased from. Blayne was knowledgable and sensitive to my needs. I will definitely be back and be referring people to him.

The salesperson, Tim Williams was wonderful and the delivery guys Dylan and Bryce were too!! All…read morewere knowledgeable, fast, funny, efficient, and made the whole experience awesome!! Will definitely shop here again!!

Came to look for dining room chairs. Roamed around to look for the right section. Finally went…read moreupstairs and saw the dining room section. There were a few chairs in the clearance center but none I liked. Went and sat in the few that would match color wise to our table. Settled on three. Next step to bring him for final decisions. An associate did check on me which was nice. Prices are comparable to other furniture stores

JUST BE AWARE OF THE RETURN/EXCHANGE POLICY! We have visited this store four different times. Each…read moretime, we met a different salesperson/ "Sleep Expert" and received a different explanation of the mattress that I purchased. One important thing to note before your final decision, the policy of return or exchange is not set out to you directly, make sure to get clarification on the procedure before walking out the door! It is very misleading.

If there was a 6 star option that's what I would choose for my sales representative at the…read moreCottonwood, Parker location. Hayden has given new meaning to the phases we've long lost as customers (Outstanding Customer Service and Satisfaction Guarenteed). Hayden not only gave us amazing service in store but also took amazing care of us even after our purchase which is rare these days. Hayden handled it with amazing integrity and followed through until we got exactly what we purchased day one! Hayden went far above what was expected and for that I would say job well done to Hayden!! Amazing follow up and follow through!!!! I would also like to give a shout out to Kym at the same location as she took part in the follow up and organizing materials for us that we were missing.

I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was…read moregreat but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit.

I bought a dishwasher from appliance factory and it leaked through the floor and has destroyed my…read morebasement ceiling. DO NOT USE THESE GUYS!!!

The entire experience from testing mattresses in store to delivery and set up was exceptional. Ron…read morewas super helpful and knowledgeable about mattresses and made me really test my options outside of what I thought I needed. In Ron we trust!! I feel like Ron was really trying to help us get what we needed and not focused on up selling. He was very patient and thorough with the process and didn't rush us; top-notch customer service! As for delivery, Addison and Justin were professional, helpful and in/out quickly. My husband and I were thoroughly impressed and will definitely recommend mattress firm to friends and family and go back for future mattress needs in the future!

Purchased a mattress and box springs yesterday from this store. Matthew was the sales person. So…read morepleasant to work with a very nice guy

I came in to purchase a couch and some accessories for my new place, and I absolutely love this…read morelocation! As soon as I walked in, I was immediately greeted and helped by Rickie and then Jo. Jo was an absolute pleasure to work with. She took the time to ask questions about what I was looking for, gave me plenty of great options, and showed me several different pieces that matched my style and needs. She was knowledgeable, patient, and made the entire shopping experience enjoyable. I have to say, the customer service was amazing--truly phenomenal. Jo was so warm, welcoming, and genuinely cared about helping me find the right furniture. The store itself is very clean, organized, and has such a welcoming, hospitable atmosphere. Pricing is great and affordable. I'll definitely be buying all of my future furniture here. Highly recommend this location!

Wow, what a horrible customer service experience. From the time we walked in until we walked out, I…read morehave never felt more unwelcome. This is a huge showroom and I thought I'd have some luck finding a console table. As we walked in, there were multiple people standing at the front desk with zero acknowledgment. That's fine as we didn't need help yet, so we started looking around. Towards the back of the first floor, there a cafe that serves beer, wine, and coffee. We approached and asked the person behind the bar about what they served. She just stared and ignored us. I asked again and instead of giving us an answer, she just turned away from us and pointed at a coffee pot across the way. No words at all, just super awkward and quite rude. We walked away. We then went upstairs to continue looking for a table. The stars given are for the 1 person that acknowledge us and asked if we needed any help. We told her about our experience and she didn't seem surprised at all. We decided to leave as we did not feel comfortable nor welcome, especially at the cafe. There were more people at the front when we walked out that didn't even look at us or give any salutation for coming in. Reading the other reviews, it seemed like this is the norm. Not good and I will not be back or recommend.

This La-Z-Boy location is clean, well-stocked, and filled with friendly salespeople. It's…read moreconveniently located in Parker near Stroh Ranch, and the parking lot is much less busy than other nearby LZB locations. All that being said, easier parking and general cleanliness doesn't necessary make for a 5-star retail location. What makes this a 5-star location? It's Dana, one of the managers who keeps things running smoothly here. He's one of the friendliest guys you've ever met, and he always follows up when he says he will, even under extreme circumstances. We ordered a chair right before COVID-19 closed down the world. Because the LZB factory closed, our 6-8 week delivery time became a "Let's hope for the best and feel free to periodically call in to check to see if we've heard anything" delivery window. We had a baby coming, and we had initially ordered the chair with about a month cushion to spare, but the manufacturing hold put us way behind schedule (not the store's fault). Knowing that we really, really wanted to get this chair before our baby arrived, Dana would patiently take my weekly phone calls, call me with updates, and he was always upbeat about it. I'm positive that we weren't the only ones in a similar bind, but Dana treated us like we were their most important customer. I cannot even begin to say how much I appreciated that. The day before our due date, Dana called me to let me know that our chair had hit the ground in Colorado, and he'd have it ready for us the next day. Because of our unusual circumstances and tricky timing, he went above and beyond to keep us updated and help us get all set up. Having a guy like Dana on staff takes a good store like this and makes it a great one. Thank you, Dana!

I'd like to know who this Juliette person is. She lost my family's sale today. I felt bad for the…read morepoor kid that was helping us. She was not getting what we wanted and then yelled at the poor sales guy right in front of us. We won't be going back. She's not a good "manager" if that's what she was.