Thanks to Denver Mattress for not only their in store assistance when trying to make decisions, but…read morealso helping us through after we made the wrong decision and needed to make a change with them. They were accommodating and helpful and their delivery crew was excellent both times!

My husband and I had a great experience at the new Denver Mattress in Parker today. Sandy, our…read moresleep expert, dispelled some myths about and showed the advantages of an adjustable base. We were able to try all the beds-- there is a lot-- and pick the one bed and base that fits our needs and will give us some health benefits. We also bought a mattress protector and two sets of sheets. Sandy was so knowledgeable about all aspects of the purchase including financing and warranties and made the process go smoothly. Delivery will be in ten days which I didn't think was an excessive time although I would certainly love to be able to sleep in my new bed this evening. Thanks again, Sandy. We appreciate all the help. You were a wonderful sleep expert and helped us so much. We will be telling everyone to come see you and the new store in Parker. -- at Denver Mattress - 9279 S. Parker Rd., Parker, CO.

It took me two trips and two weeks to get my new bed but I finally did and we are so happy! We are…read moreno longer tired of being tired! The first time we went into check out potential purchases we worked with Shane, and although he tried to get us to buy the mattress that night he wasn't too pushy. He answered all of our questions and was very helpful. The second time we came in to buy our bed, Shane wasn't around but the manager gave Shane credit for the sale anyways; I thought that was really nice. Of course, because we had waited a week to come back they had sold all of the style we were interested in and we had to wait another week for the shipment which kind of sucked, but the manager made it worth our while. This store was clean and the staff was friendly and helpful and I didn't feel like I was being pressured or hovered over to make my decisions. I would recommend this location to friends and family. We LOVE our new Tempurpedic Cloud Luxe! Even if we didn't, it's nice to know that not only does Tempurpedic have a return policy, but this store does as well, they even do trade ups if you aren't happy! The delivery service was on time and were in and out of our place really quickly, we appreciated that as well.

Disappointing experience after a nearly $9,000 purchase…read more We purchased nearly $9,000 worth of mattresses and adjustable bases from Mattress Firm. I specifically chose Mattress Firm over a discount outlet because I expected the customer service and corporate backing of a large national retailer to be worth something if we had a problem. To be fair, Mattress Firm appears to be following the written terms of our purchase, and I'm not accusing the employees of intentionally misleading us. However, the purchase itself was confusing. Their system was having problems, we spent nearly an hour trying to complete the transaction, and near closing I was ultimately rushed through completing the purchase myself on my iPhone through a link they provided. I didn't review the final paperwork until I was home. One mattress turned out to be far too firm. We later learned that because it was classified as an "Outlet" mattress, it wasn't eligible for the normal comfort exchange. The frustrating part is that we weren't asking for a refund. We simply offered to exchange it for a more expensive brand-new mattress and pay the difference ourselves. Store management declined. Trying to escalate through corporate has also been frustrating. Their customer-service number repeatedly routed me back to the same store, and a Customer Retention case that was supposedly being "further escalated" was later closed without a disposition being communicated to me. Adding to my concerns, I later discovered an approximately $150 Payment Card Security charge in the financing that I did not understand was being added at the time. I'm separately investigating that charge, so I don't want to characterize it unfairly, but discovering it afterward certainly hasn't improved my confidence in the transaction. If I knew then what I know now, I probably would have simply purchased from a discount mattress outlet. I chose Mattress Firm because I expected the national brand to provide an additional level of support. So far, I haven't seen the benefit. If Mattress Firm ultimately provides a reasonable resolution, I'll gladly update this review.

Blayne gave me the best experience I've had buyi g a mattress yet…read more He wasn't pushy, asked great questions, listened and gave me app options to better my sleep situation. I have back issues and was talked into a mattress that made them worse over time at the last place I purchased from. Blayne was knowledgable and sensitive to my needs. I will definitely be back and be referring people to him.

Melving and his partner were really professional whit the delivery…read more the both did a gewat work. thanks

Service was great! Really happy with their work today and I valued their expertise and speed! Would…read moreshop with AFW again!

JUST BE AWARE OF THE RETURN/EXCHANGE POLICY! We have visited this store four different times. Each…read moretime, we met a different salesperson/ "Sleep Expert" and received a different explanation of the mattress that I purchased. One important thing to note before your final decision, the policy of return or exchange is not set out to you directly, make sure to get clarification on the procedure before walking out the door! It is very misleading.

If there was a 6 star option that's what I would choose for my sales representative at the…read moreCottonwood, Parker location. Hayden has given new meaning to the phases we've long lost as customers (Outstanding Customer Service and Satisfaction Guarenteed). Hayden not only gave us amazing service in store but also took amazing care of us even after our purchase which is rare these days. Hayden handled it with amazing integrity and followed through until we got exactly what we purchased day one! Hayden went far above what was expected and for that I would say job well done to Hayden!! Amazing follow up and follow through!!!! I would also like to give a shout out to Kym at the same location as she took part in the follow up and organizing materials for us that we were missing.

James from the parts/used department was very helpful when my dryer broke. I had no idea what I…read morewanted but he guided me to make the best decision. Chris and the rest of the delivery crew were exceptional as well. Showed up on time and likely broke the world record for fasted dryer installation. Very professional crew. Thank you everyone

We had previously purchased two appliances from this location and had a great overall experience…read more Unfortunately, our most recent purchase has been the complete opposite. We purchased a new dryer that was delivered and installed on a Thursday. During installation, the team accidentally broke the panel where the power cord connects. Mistakes happen, and we completely understood. We were told they would return Friday to replace the damaged part at no cost to us. Friday came, and no one contacted us. We had to call the store multiple times just to get an update. Late in the day, we were finally told someone would come Saturday to replace the part. On Saturday, they arrived with the wrong part. Again, they were apologetic and told us they had spoken with their manager and would return Monday with the correct part. Once again, we were understanding. Monday came and went with no call, no visit, and no update. I contacted the store again, only to learn they apparently believed the issue had already been resolved on Saturday. I was told they would send a message to find out what was happening. By the end of the day, I still had received no response, no status update, and no indication of when someone would actually return to repair the damage caused during the installation. My frustration is not that mistakes were made. Things go wrong. My frustration is with the complete lack of customer service, follow-up, communication, and ownership afterward. I have now spent multiple days trying to get this resolved, and there seems to be absolutely no sense of urgency from anyone at this location. At this point, I genuinely feel that if I don't continually call and pester them, nothing will happen. We have also called the company's "Presidential Hotline" multiple times and were told someone from the leadership team would contact us. It has now been three days without a response. Unfortunately, it appears the leadership team has the same sense of urgency as the rest of the organization. I would strongly caution anyone considering purchasing an appliance from this location. You learn a lot more about a company by how it handles problems than by how it handles transactions where everything goes perfectly. Any company can provide a good experience when nothing goes wrong. Great companies distinguish themselves by taking ownership, communicating with their customers, and quickly correcting their mistakes when something doesn't go as planned. This had always been our go-to place for purchasing appliances, but unfortunately, after this experience, that will no longer be the case. We had a brand-new dryer delivered on Thursday, and nearly five days later, we are still unable to use it because of damage caused during their installation. Despite multiple promises to correct the issue, repeated phone calls on our part, and several missed commitments, the problem remains unresolved. It is completely unacceptable that we have had to continually chase the store for updates and resolution of a problem they created. In this case, Appliance Factory gets an F--not because a part was accidentally broken, but because of how poorly they handled everything that followed.

The entire experience from testing mattresses in store to delivery and set up was exceptional. Ron…read morewas super helpful and knowledgeable about mattresses and made me really test my options outside of what I thought I needed. In Ron we trust!! I feel like Ron was really trying to help us get what we needed and not focused on up selling. He was very patient and thorough with the process and didn't rush us; top-notch customer service! As for delivery, Addison and Justin were professional, helpful and in/out quickly. My husband and I were thoroughly impressed and will definitely recommend mattress firm to friends and family and go back for future mattress needs in the future!

Purchased a mattress and box springs yesterday from this store. Matthew was the sales person. So…read morepleasant to work with a very nice guy

I came in to purchase a couch and some accessories for my new place, and I absolutely love this…read morelocation! As soon as I walked in, I was immediately greeted and helped by Rickie and then Jo. Jo was an absolute pleasure to work with. She took the time to ask questions about what I was looking for, gave me plenty of great options, and showed me several different pieces that matched my style and needs. She was knowledgeable, patient, and made the entire shopping experience enjoyable. I have to say, the customer service was amazing--truly phenomenal. Jo was so warm, welcoming, and genuinely cared about helping me find the right furniture. The store itself is very clean, organized, and has such a welcoming, hospitable atmosphere. Pricing is great and affordable. I'll definitely be buying all of my future furniture here. Highly recommend this location!

Wow, what a horrible customer service experience. From the time we walked in until we walked out, I…read morehave never felt more unwelcome. This is a huge showroom and I thought I'd have some luck finding a console table. As we walked in, there were multiple people standing at the front desk with zero acknowledgment. That's fine as we didn't need help yet, so we started looking around. Towards the back of the first floor, there a cafe that serves beer, wine, and coffee. We approached and asked the person behind the bar about what they served. She just stared and ignored us. I asked again and instead of giving us an answer, she just turned away from us and pointed at a coffee pot across the way. No words at all, just super awkward and quite rude. We walked away. We then went upstairs to continue looking for a table. The stars given are for the 1 person that acknowledge us and asked if we needed any help. We told her about our experience and she didn't seem surprised at all. We decided to leave as we did not feel comfortable nor welcome, especially at the cafe. There were more people at the front when we walked out that didn't even look at us or give any salutation for coming in. Reading the other reviews, it seemed like this is the norm. Not good and I will not be back or recommend.

This La-Z-Boy location is clean, well-stocked, and filled with friendly salespeople. It's…read moreconveniently located in Parker near Stroh Ranch, and the parking lot is much less busy than other nearby LZB locations. All that being said, easier parking and general cleanliness doesn't necessary make for a 5-star retail location. What makes this a 5-star location? It's Dana, one of the managers who keeps things running smoothly here. He's one of the friendliest guys you've ever met, and he always follows up when he says he will, even under extreme circumstances. We ordered a chair right before COVID-19 closed down the world. Because the LZB factory closed, our 6-8 week delivery time became a "Let's hope for the best and feel free to periodically call in to check to see if we've heard anything" delivery window. We had a baby coming, and we had initially ordered the chair with about a month cushion to spare, but the manufacturing hold put us way behind schedule (not the store's fault). Knowing that we really, really wanted to get this chair before our baby arrived, Dana would patiently take my weekly phone calls, call me with updates, and he was always upbeat about it. I'm positive that we weren't the only ones in a similar bind, but Dana treated us like we were their most important customer. I cannot even begin to say how much I appreciated that. The day before our due date, Dana called me to let me know that our chair had hit the ground in Colorado, and he'd have it ready for us the next day. Because of our unusual circumstances and tricky timing, he went above and beyond to keep us updated and help us get all set up. Having a guy like Dana on staff takes a good store like this and makes it a great one. Thank you, Dana!

I'd like to know who this Juliette person is. She lost my family's sale today. I felt bad for the…read morepoor kid that was helping us. She was not getting what we wanted and then yelled at the poor sales guy right in front of us. We won't be going back. She's not a good "manager" if that's what she was.