My husband and I had a great experience at the new Denver Mattress in Parker today. Sandy, our…read moresleep expert, dispelled some myths about and showed the advantages of an adjustable base. We were able to try all the beds-- there is a lot-- and pick the one bed and base that fits our needs and will give us some health benefits. We also bought a mattress protector and two sets of sheets. Sandy was so knowledgeable about all aspects of the purchase including financing and warranties and made the process go smoothly. Delivery will be in ten days which I didn't think was an excessive time although I would certainly love to be able to sleep in my new bed this evening. Thanks again, Sandy. We appreciate all the help. You were a wonderful sleep expert and helped us so much. We will be telling everyone to come see you and the new store in Parker. -- at Denver Mattress - 9279 S. Parker Rd., Parker, CO.

From the owner: Denver Mattress is a specialty store at Furniture Row. Our sales staff receives specialized…read moretraining to ensure they match you with the mattress and pillows that create your most comfortable sleep. Because we make our own mattresses, and sell them in our own stores, we are able to eliminate the middleman markup. This provides you with top quality sleep products for as much as 50% less than our competitors.

It took me two trips and two weeks to get my new bed but I finally did and we are so happy! We are…read moreno longer tired of being tired! The first time we went into check out potential purchases we worked with Shane, and although he tried to get us to buy the mattress that night he wasn't too pushy. He answered all of our questions and was very helpful. The second time we came in to buy our bed, Shane wasn't around but the manager gave Shane credit for the sale anyways; I thought that was really nice. Of course, because we had waited a week to come back they had sold all of the style we were interested in and we had to wait another week for the shipment which kind of sucked, but the manager made it worth our while. This store was clean and the staff was friendly and helpful and I didn't feel like I was being pressured or hovered over to make my decisions. I would recommend this location to friends and family. We LOVE our new Tempurpedic Cloud Luxe! Even if we didn't, it's nice to know that not only does Tempurpedic have a return policy, but this store does as well, they even do trade ups if you aren't happy! The delivery service was on time and were in and out of our place really quickly, we appreciated that as well.

Awful experience it's better to purchase online because they don't tell you about extra deals and…read moreyou can't return the mattress unless you go in person and pay $200. They don't let me return for 3 days because they are too busy during sales days they said I have to go back when the sales are over.

Blayne gave me the best experience I've had buyi g a mattress yet…read more He wasn't pushy, asked great questions, listened and gave me app options to better my sleep situation. I have back issues and was talked into a mattress that made them worse over time at the last place I purchased from. Blayne was knowledgable and sensitive to my needs. I will definitely be back and be referring people to him.

Jose and Steven did an awesome job delivering our new table. Right on time. Got everything setup…read morequickly and are super nice guys.

John Hoody was SO helpful. Not pushy at all but so helpful when finding a sectional. He showed us…read moreall available options that fit our needs. Highly recommend.

JUST BE AWARE OF THE RETURN/EXCHANGE POLICY! We have visited this store four different times. Each…read moretime, we met a different salesperson/ "Sleep Expert" and received a different explanation of the mattress that I purchased. One important thing to note before your final decision, the policy of return or exchange is not set out to you directly, make sure to get clarification on the procedure before walking out the door! It is very misleading.

If there was a 6 star option that's what I would choose for my sales representative at the…read moreCottonwood, Parker location. Hayden has given new meaning to the phases we've long lost as customers (Outstanding Customer Service and Satisfaction Guarenteed). Hayden not only gave us amazing service in store but also took amazing care of us even after our purchase which is rare these days. Hayden handled it with amazing integrity and followed through until we got exactly what we purchased day one! Hayden went far above what was expected and for that I would say job well done to Hayden!! Amazing follow up and follow through!!!! I would also like to give a shout out to Kym at the same location as she took part in the follow up and organizing materials for us that we were missing.

I bought a LGE washer dryer tower. I got a fair price on an unboxed scratch unit. Salesperson was…read moregreat but others in the company dropped the ball a couple times. The delivery was tough to get done. First dispatcher was good but had to reschedule with store after calling second dispatcher that insisted, that I got a call from drivers during first attempt but did not. My call to and msg to "The Presidents Line" was not responded to. Guess it's just there to talk to the universe. It's tough to get rebates through their system done but the IT online guy was helpful. I've bought my appliances for the past 15 plus years with them but will be shopping and possibly using other sources especially because of the lack of the managements concern and some grumpy employees. Many details left out but this could be a short story. All that matters now is my renters have a working unit.

I am so disappointed in my recent experience at this Parker location. We have used this location in…read morethe past (2016) with excellent customer service and pricing. This time around I just needed a new dryer and an employee named Matt helped me out. I paid for it and he said he scheduled the delivery and someone would call me. When no one did, I called the store and Amy apologized and said he had not scheduled anything (also Matt was no longer with their company). Now I was an additional week out from receiving the new dryer. When no one called to confirm that second delivery date, I called back and Amy had not scheduled it appropriately either. After that, I cancelled the order altogether as the manager Jeff offered a measly $100 credit as an apology. I confirmed the cancellation with John and after 7 days and no refund hitting my bank, I called AGAIN. Klein answered this time and said the refund had never gone through! When I spoke with Jeff he blamed it on the fact that I used AuthV payment type (link sent to you via the phone) and it was a holiday weekend. WHICH IT WASN'T WHEN I FIRST SCHEDULED THE DELIVERY. This store has really gone downhill and I am so saddened to not do business with them again. Senior leadership should be reviewing these countless customer service issues at this store. There is a HUGE disconnect somewhere

The entire experience from testing mattresses in store to delivery and set up was exceptional. Ron…read morewas super helpful and knowledgeable about mattresses and made me really test my options outside of what I thought I needed. In Ron we trust!! I feel like Ron was really trying to help us get what we needed and not focused on up selling. He was very patient and thorough with the process and didn't rush us; top-notch customer service! As for delivery, Addison and Justin were professional, helpful and in/out quickly. My husband and I were thoroughly impressed and will definitely recommend mattress firm to friends and family and go back for future mattress needs in the future!

Purchased a mattress and box springs yesterday from this store. Matthew was the sales person. So…read morepleasant to work with a very nice guy

A furniture store where the staff isn't on commission! I felt like Benjamin really wanted us to get…read morewhat we wanted - not whatever he could upsell. That alone made me love the store. They have a very large selection in every department and their prices are in line with competitors. They have free delivery and set up if you spend over $995 and they are currently offering a 10% gift card when your purchase is delivered. There is a huge parking lot and since the store just opened in September, it's clean and bright.

Rude and unprofessional staff. The person working at the bar was very difficult to deal with--rude…read moreand slow. We had a very simple order, yet they still managed to mess it up multiple times, while talking back to us and giving us attitude. I asked several times to speak with the manager but was refused. They told us the manager was at the front door and couldn't come up, and that we would need to go talk to them ourselves. For full disclosure, the place was completely empty on a Wednesday afternoon, and the manager was just standing there doing nothing but still refused to come speak with us. Really poor customer service, which is very disappointing for a place like this. Rude and unprofessional. We will not be coming back.

This La-Z-Boy location is clean, well-stocked, and filled with friendly salespeople. It's…read moreconveniently located in Parker near Stroh Ranch, and the parking lot is much less busy than other nearby LZB locations. All that being said, easier parking and general cleanliness doesn't necessary make for a 5-star retail location. What makes this a 5-star location? It's Dana, one of the managers who keeps things running smoothly here. He's one of the friendliest guys you've ever met, and he always follows up when he says he will, even under extreme circumstances. We ordered a chair right before COVID-19 closed down the world. Because the LZB factory closed, our 6-8 week delivery time became a "Let's hope for the best and feel free to periodically call in to check to see if we've heard anything" delivery window. We had a baby coming, and we had initially ordered the chair with about a month cushion to spare, but the manufacturing hold put us way behind schedule (not the store's fault). Knowing that we really, really wanted to get this chair before our baby arrived, Dana would patiently take my weekly phone calls, call me with updates, and he was always upbeat about it. I'm positive that we weren't the only ones in a similar bind, but Dana treated us like we were their most important customer. I cannot even begin to say how much I appreciated that. The day before our due date, Dana called me to let me know that our chair had hit the ground in Colorado, and he'd have it ready for us the next day. Because of our unusual circumstances and tricky timing, he went above and beyond to keep us updated and help us get all set up. Having a guy like Dana on staff takes a good store like this and makes it a great one. Thank you, Dana!

I'd like to know who this Juliette person is. She lost my family's sale today. I felt bad for the…read morepoor kid that was helping us. She was not getting what we wanted and then yelled at the poor sales guy right in front of us. We won't be going back. She's not a good "manager" if that's what she was.