An extraordinarily rude staff member. I asked a person at the cash register for some help. She fired back with these words: "You will have to go find it yourself. I am too busy." The words were rude enough, but the facial expression was even worse. There is another hard store just a few blocks away. They were helpful. read more

Went to this hardware store this morning and was greeted immediately. Needed help finding a screw to fit a chest of drawers I just picked up. Man was very knowledgeable in regards to even telling me that the screw size was even European made. Handed me the two screws I needed and entrusted me to take to front to pay for it. I needed an extension cord and he took me right to it. I looked around some more and picked up a few more items. Store was filled with lots of things to get household chores or projects done. Its these small businesses that we need to support. Thank you Denver True Value for all you bring to the community. read more

This is my very FIRST time writing a review for ANY service in my 36 years, and it goes to Stephanie in the Gardening section. I literally created a yelp account just to praise her customer service. Her customer service skills, willingness to not only help, but educate, and overall jovial demeanor made my day. It is refreshing to have these types of interactions, especially in the world we live in today. I will only be using your location, just because of her. KEEP HER HAPPY, SHE IS AN ESSENTIAL ASSET!!!! -Aaron Schaffer read more

I've shopped here many, many times for over 25 years, and it seems that I end up at True Value at least 3-4 times a month buying odds and ends to maintain our Park Hill Home. Until today, I have never been really disappointed in the service. It used to be that this business hired knowledgeable and pleasant staff. That day has long passed. The current employees are, by and large, unhelpful, and the short, older fellow working the rear of the shop is truly a curmudgen. I have never seen him treat a customer in a welcoming and helpful manner, and he treats anyone and everyone with impatience and contempt. Last week my wife dropped off a couple of screens to be repaired, and she noticed how abrupt and unfriendly "the curmudgen" was to her. Today I asked to use the restroom while I was shopping, and was told by an employee that they are "for employees only." This is not a COVID related change to their business, but simply a refusal to provide basic service to their customers. The employee was not a teenager, but a grown man who should know better. Dear True Value owners: customers patronizing businesses that serve the public expect that you will have clean, accessible restrooms and employees who are pleasant! I left without buying anything, and spent over $350 at the Ace Hardware store approximately 5 blocks east on Colfax. The employees at Ace are far more pleasant and helpful, the selection is better, and yes, Ace has clean public restrooms for their customers. I will be shopping there from now on. read more

This mom and pop hardware store always pleasantly surprises me. The latest trip here I was in need of some lawn mower replacment parts, some sand and a few bolts. All of which they easily had in stock, at the ready and for a decent price. I typically try this place before heading to one of the national home improvement chains. They are also closer to home than any of those places, so it's hard not to try them first. The service has been good each time I've been here. I've also had keys made here that worked flawlessly on the first try. I you live in this neighborhood, please stop by if only to check out the outdoor gardening supplies. read more

Denver True Value Hardware - Hardware Stores Near Me - Denver, Colorado

I must say, I do love a good small business. Denver True Value, like my other favorite neighborhood hardware store, is probably one tenth the size of a small Home Depot. Still, somehow I always seem to find exactly what I need. Additionally, unlike the Home Depot, I never find myself in there wandering around like an idiot while employees give me a vacant look, then just keep on cruisin' without a inkling of desire to assist. Nope, the staff at here are knowledgeable, friendly, and quick to lend a hand. read more

Been going for decades to this store. Got crappy service from manager of all people. When walked up front ask who I can call. Cashier tells me he is the manager and is like that with everyone. Went to ace next day and really great service. Staff even complimented my shirt. This store has lost a long time customer. read more

Here is the email I just sent to the owner... I'll update as he follows up. Bob, I've visited your store several times over the last few months. Going there and expecting help from XXX is a ridiculous expectation from your clients. He shouldn't be serving the public and I recommend you replace him, or hire someone else to free his time for other much more important things than serving your clients. I am available at 303-xxx-xxxx and would like to discuss details as well as request some form of service recovery from DenverTrueValue. Otherwise I will assume that arrogant prick is continuing to run the show as he sees fit and have decided not to waste time or effort shopping your store again... one more point, everyone else working at your store tends to be super friendly and as helpful as possible, which is why I've given your DenverTrueValue so many chances already, and it's not fair to these others that your whole team is failing because of one. read more

I absolutely love this store. Every staff member is so knowledgeable, smart, friendly, unique, and helpful! Whoever is doing the buying is providing interesting things instead of the standard run-of-the-mill fare. I have had lots of fun generating creative solutions many, many times with the great staff. This store reminds me of how a store should be, as the antithesis of some corporate stores where nobody knows much or has much interest in their work--probably aren't paid well enough either. ---The "inspirational" hardware store!--- read more

This place is so right. Sorry Home Depot, the people here actually know what they are talking about.

These guys know EVERYTHING and it's very easy to get them to help you. Since moving to this neighborhood, I have gone to this True Value a lot. Even though I am totally clueless usually, they are never condescending and are in general very nice people. The store is well stocked, clean, and the guys in the shop are professional and prompt. It's weird to say this but it really feels like a community in there. read more

Great storem ehlpful staff, they go beyond to insure paint mix is right. HAve a good selection of what you need, first place I stop to buy hardware. read more

Knowledgeable, friendly, helpful people... I don't know how they find such great people. I go out of my way to get my stuff here -- anything -- and am so thankful they exist. I get my keys copied here. I've taken a screw in and asked them to match it (they were fast). I get grass seed & fertilizing advice here. I was buying varnish for my boat, and there was someone in there who knew all about boat varnishing (?!?). Love the bike shop upstairs, too. read more

Can't ask for more than this place. Good staff that knows a thing or two, and they have those little individual parts, not a damn bag of them. read more

Wow. I had the worst customer service I've ever had anywhere at this True Value. Here is the letter I wrote to the manager and the owner (and got no reply): "When I first walked in to your True Value today I saw one of the people working there ringing up customers and another (the employee with the east coast accent, I didn't catch his name) was visiting with a customer. I waited patiently until he was done and then I showed him a picture of a project that I needed a few simple parts for and I asked if he would help me to collect them. http://www.instructables.com/id/Candle-Powered-Pottery-Heater/ He asked a few times "what size is the bolt" and I said "it is 5 inches and just needs to fit in the bracket". He sighed loudly and got the things I asked for and then said "I'm not going to help you with your little project I'm very busy and I have other customers". I asked if there was a counter or surface I could use for a minute or two to make sure the parts were correct and put it together. He said "no". Then he visited with a customer he was familiar with about matters not related to hardware, the customer left and he asked to go on break. I put the parts of my purchase on the floor and noticed the bolt did not go in the bracket and the nut was missing. I went up to the front counter and saw you and another gentleman at the register. You asked if I found everything I needed and I said I had not and that the gentleman I was working with was extremely rude and could I get someone to help me with the list of things for the project and the other things I needed. The other gentleman helped me get the bolt, bracket and nut I needed when I showed him the list and photograph. He then helped me get keys made and the hydraulic storm door closer I needed. I am wondering why I got the service I did today. I waited patiently, I said "good morning" and "please" and "thank you" even after being treat rudely. I am still shocked and shaking from that." When I got home and checked my receipt I realized I had been over charged for three items and the parts were still not the ones I needed. Yesterday when I went to return all items I was only given a partial refund. I'm sad to give a neighborhood store one star but I would give NO stars if it was possible read more

Everything you'd expect from a good local hardware. Small, friendly, has what you need at a fair price. If you're a do-it-yourself type (or like to think that you are), Denver True Value will have what you need. read more

Used to go to this store when we first lived in Denver. Now moved back into the neighborhood and boy has this store changed and not for the better. Very poor customer service particularly from one clerk, longer dark hair, who seems to sit a majority of the time on a stool in the garden shop and gets a bad attitude if asked for help. He treats customers like they are an inconvenience. Dreaded having to interact with him. It's too bad as there are some nice clerks still there but his negativity outweighs the positive and we stopped shopping at this store as there are now other choices of neighborhood hardware stores. Truly a case of one bad apple spoiling the bunch. Talked with other neighbors who have had similar experiences and also stopped going to this location. Sure miss Will and Phil who no longer work at the store. They were great customer service representatives. However Ace on the Fax down the street is like a breath of fresh air and employees bend over backwards to help customers. Ace also has much more of a selection of items than does True Value. It's where we now shop. read more

Love that store. The staff is friendly and knowlegeable. Jim rocks.