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    The Kitchen Showcase

    4.1 (23 reviews)
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    Updated 1 week ago

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    Home interior design

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    6 years ago

    Victor delivered the cabinets in a friendly and efficient way. He was careful and considerate too.

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    4 years ago

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    Review Highlights - The Kitchen Showcase

    The cabinets arrived early and were delivered by Victor who was extremely professional, friendly and fast.

    Mentioned in 6 reviews

    Read more highlights

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    High City Appliance

    High City Appliance

    (21 reviews)

    Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

    Our washer and dryer both had issues and we wanted to repair if it was reasonable. Well, a…read moredifferent company was charging a significant amount to just diagnose. High City Appliance charges $69 for first appliance and $34 for the second one. We called and set up a time and date for them to diagnose. The window was 9-12 pm. As we do, schedules get rearranged and it was 11:25 am and still no communication from High City Appliance. I call to follow-up and customer service tells me they will follow-up. A couple of minutes later, I receive a text from their technician and he says he is 25 minutes away. He arrives at 11:57 am. He did wear shoe covers upon entering and after spending about 30 minutes in our laundry room, he shares the issues with our appliances. To replace the parts and labor the cost would be about $715. The estimate included parts and labor and labor was over $200/hour. That seemed pretty steep. If we decided to move forward, the diagnostic charge would be credited, but still very costly. After having to follow up and waiting for the technician to arrive, then receiving his quote, it was a disappointing experience. The technician also wanted to charge me $59 for the second appliance, but quickly corrected him of the quoted price that customer service shared upon making the appointment. I would strongly reconsider calling High City Appliance in the future should we have appliance issues.

    Appliance Factory

    Appliance Factory

    (167 reviews)

    $$

    James from the parts/used department was very helpful when my dryer broke. I had no idea what I…read morewanted but he guided me to make the best decision. Chris and the rest of the delivery crew were exceptional as well. Showed up on time and likely broke the world record for fasted dryer installation. Very professional crew. Thank you everyone

    We had previously purchased two appliances from this location and had a great overall experience…read more Unfortunately, our most recent purchase has been the complete opposite. We purchased a new dryer that was delivered and installed on a Thursday. During installation, the team accidentally broke the panel where the power cord connects. Mistakes happen, and we completely understood. We were told they would return Friday to replace the damaged part at no cost to us. Friday came, and no one contacted us. We had to call the store multiple times just to get an update. Late in the day, we were finally told someone would come Saturday to replace the part. On Saturday, they arrived with the wrong part. Again, they were apologetic and told us they had spoken with their manager and would return Monday with the correct part. Once again, we were understanding. Monday came and went with no call, no visit, and no update. I contacted the store again, only to learn they apparently believed the issue had already been resolved on Saturday. I was told they would send a message to find out what was happening. By the end of the day, I still had received no response, no status update, and no indication of when someone would actually return to repair the damage caused during the installation. My frustration is not that mistakes were made. Things go wrong. My frustration is with the complete lack of customer service, follow-up, communication, and ownership afterward. I have now spent multiple days trying to get this resolved, and there seems to be absolutely no sense of urgency from anyone at this location. At this point, I genuinely feel that if I don't continually call and pester them, nothing will happen. We have also called the company's "Presidential Hotline" multiple times and were told someone from the leadership team would contact us. It has now been three days without a response. Unfortunately, it appears the leadership team has the same sense of urgency as the rest of the organization. I would strongly caution anyone considering purchasing an appliance from this location. You learn a lot more about a company by how it handles problems than by how it handles transactions where everything goes perfectly. Any company can provide a good experience when nothing goes wrong. Great companies distinguish themselves by taking ownership, communicating with their customers, and quickly correcting their mistakes when something doesn't go as planned. This had always been our go-to place for purchasing appliances, but unfortunately, after this experience, that will no longer be the case. We had a brand-new dryer delivered on Thursday, and nearly five days later, we are still unable to use it because of damage caused during their installation. Despite multiple promises to correct the issue, repeated phone calls on our part, and several missed commitments, the problem remains unresolved. It is completely unacceptable that we have had to continually chase the store for updates and resolution of a problem they created. In this case, Appliance Factory gets an F--not because a part was accidentally broken, but because of how poorly they handled everything that followed.

    Specialty Appliance

    Specialty Appliance

    (100 reviews)

    $$$

    This was second time using them. First was a home remodel. They went well…read more This time i got a fridge and from day one it would not cool. Guy comes out and thinks it should be working. I trust him. Never cools. So from day one it's not working and now with old fridge broke I've had no working fridge two weeks I complain again and they are sending a warranty service (different company) to repair in 1-2 days So you get a fridge, delivered defective, they come out multiple times and then kick it to warranty. Heck even Home Depot would have had me a replacement by now. So just so you know if they give you a broken fridge it's basically "call manufacturer" Maybe if they deliver something you can test right away it's better. Don't buy fridges here

    We purchased a Bosch dishwasher in 2020. The saleslady was fantastic - answering all our questions…read moreand showing us each product we asked to see. She took her time and made sure all of our questions were answered. Naturally, we decided to go back when our GE oven finally died - well, the heating coil caught on fire. Being 25 years old, we decided not to repair it this time. This experience was horrible. The salesman showed us one oven - I never heard of the brand. I was interested in seeing the GE ovens, compare them with the Bosch. No, he would not show us the GE models. I asked to see the floor model of the Bosch oven that was listed on their website to compare prices and quality. He pointed in the general direction of their warehouse. I walked in, looked around but it was pretty full - I could not find it. He did show us the Bosch ovens at least - so one point for that. I was ready to leave, wondering if I could maybe find the original paperwork for the dishwasher to get that fantastic saleslady's name. But, we made our way to another business to purchase a Bosch oven.

    Floor & Decor - Gorgeous! But I have nowhere to put it.

    Floor & Decor

    (6 reviews)

    Never thought some of the best customer service I've ever experienced would be from a flooring…read morestore. Every person we've talked to (about 4 total at this point) have genuinely wanted to help us find the best flooring for our home. They were the one's asking us questions- normally it's the other way around. Thank you!

    First time here. Went to Lumber Liquidators, but alas the inventory numbers were off, and I…read morecouldn't get what I wanted. So I looked online, and Floor & Decor had exactly what I wanted, on clearance! Woohoo! This is a GIGANTIC store. It seems to have literally EVERYTHING flooring that your heart could desire. I was enchanted by some of the tile. But I don't NEED any tile, so sadly passed it up. They have tile that looks like wood! And marble! I needed waterproof vinyl plank flooring to go over concrete, as apparently peel-and-stick requires a plywood base and is therefore more effort. The waterproof stuff is just click-and-lock, and can be cut with an X-acto knife. You can use 6-mil poly as a vapor barrier. This is for a small outbuilding, so 7 boxes should be sufficient. A very nice young man loaded the boxes onto a cart, and then put them into my car for me! Their prices seem very fair, although I just zeroed in on what I needed and didn't have time to fully explore the store. The tile selection seems vast. Best part: they're well-stocked, at least with what I bought. I'm fully confident that if I need another box, they'll have it in stock.

    The Kitchen Showcase - kitchenandbath - Updated September 2026

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