If you ask me, this Apple retail businesses model is pretty crappy. You walk up to a store that has one or two armed guards usually outside. Like a VIP nightclub you have to wait in line, be checked in and assigned a store rep JUST TO BROWSE. When you do come in for classes, they are held out in the noisy open with the rest of the store. How can you concentrate or even listen in that noise? Now you need a reservation to get service, and they are usually a couple of days out. So, yeah Apple, you're huge. Look how big you are, gee, we're all really impressed down here. Just remember who put you up there. read more

I didn't believe it when I read other poor reviews of the customer service here. I have bought thousands and thousands of dollars of products there in the past few years, but I will NEVER go back. I'd rather drive an hour to another store, and I suppose that's what I'll be doing from now on. They replaced my hard drive on my macbook pro, but when I got home, the computer wouldn't boot. I couldn't find evidence of that they re-installed the OS. I tried to install from my original disks, but got errors so drove all the way back to the store for help as I was leaving town the next day and absolutely needed the laptop to make deadlines while on the road. They told me to wait 15-20 minutes while they re-installed the OS (as if they had in the first place). An hour later they told me my only solution was to leave the computer for 2-3 days while they waited for a new hard drive to be "ordered". When I asked to to talk to the manager, they literally REFUSED the first 4-5 times I asked. Finally, I got "Josh" (they said he was a manager) who was very rude and completely unwilling to help. I find it hard to believe any manager would care so litttle about his customers. I asked if they couldn't have a hard drive messengered over from another store and install it before I leave for the airport tomorrow at noon. But no, If I wanted it, I'd have to make the arrangements and get it installed elsewhere. I asked why they didn't quality check the work before they sent it home with me this afternoon, and they claimed they did. But if they HAD, it would have worked when I got it home. They didn't. Now I'm stuck with NO working computer while on the road. I will never go back and highly recommend you don't patronize them either. WHY give money to a store that DOES NOT CARE about paying customers? read more

Just wasted two hours of my time. Took my iphone 6 in for a screen repair at 11:45, I return at 12:45 to hear that they couldn't fix my phone but I "had" to get a replacement. I told them i wasn't ready to give them $300 for a crack and asked for my phone back. After 10 minutes a guy comes out the back with my phone that is now, OFF, RESET and wrapped in sticky plastic. So, not only did they not fix my phone, i just don't understand why they had to wipe it clean before talking to me about it. So now I have to wait until I get home tonight to plug up my phone. Oh and the sticky plastic I had to rip off, it took up some of the glass from my screen. If I ever have another reason to come to the apple store it sure as hell won't be this one. read more

This is the WORST Apple Store, or any store for that matter, that we've ever been to. Genius Bar was a waste! He was unable to resolve an issue that another Apple Store Genius Bar was able & willing to resolve in a few minutes. BIGGEST Problem: People were allowed to bring their dogs into the store. We are avid dog lovers, but would never dream of bringing our dogs into a store. It is against the law, not fair to people who by law & common decency are entitled to a "dog free environment", puts people @ risk of harm by a dog (A big dog growled @ me from under the table as I moved a stool so I could sit down for my session), puts dogs @ risk of harm from another dog, creates unsanitary conditions, & drastically takes away from people being able to learn or spend $$$. We pay good $$$ for our Apple products & having instruction on these products. Why is Apple allowing this to happen? People were putting their dogs on the tables, pushing them in strollers, & allowing them to wander on long leashes. The dog owners think it is funny when their dog wraps it's leash around a customer & trips them. By the way, none of these dogs were Service Dogs. read more

Never experienced such a rude, condescending manager at any establishment. Patrick H. (curly haired, overweight, blonde) is supposedly the "senior manager" according to his Linkedin, but you would never know it with the way he treats customers. Patrick-I'm sympathetic to the fact that you are a "genius" and thus may be lacking in social skill, but if you can't have a basic conversation without belittling the customer then maybe you should consider getting another job, one where you don't have to deal with customers. I came in with a broken macbook charger to see if it could be replaced. This has happened before and last time they called it a "safety issue" and replaced it free of charge, despite the fact that my computer was no longer under warranty. Today, I attempted to make an appointment with Trevor but was told that I could not make an appointment to replace the charger because it was not a "manufacture defect" due to the tear in the charger. Trevor then offered to call over the "manager" so I could speak to him. The manager, Patrick H., was no help and only repeated what Trevor said. When I told him about how this happened before and was considered a safety issue his response was that "I was lucky" to have it replaced free of charge. He then accuses me of positioning the charger in such a way that it created a bend and that the only way they replace chargers is if it's a manufacturing defect, like if the charger "started to burn". Like another reviewer said, he speaks as if you are nothing more than scum on the bottom of his shoe. I kept asking if management or their policy regarding this has changed and his response "This is the second time you said that. You asked me what I can do and I told you that you can buy a new charger." Look, coming in I understood that they might not be able to replace it but I didn't expect Patrick to be so rude about it. Simply listening to what I was saying or sympathizing with me without smirking every 5 seconds and flippantly shrugging off my questions would've done. I don't know how this person still has a job here. read more

It took several poor experiences before I bothered to write a review, but this AM they inspired me. I needed the #0 Philips screwdriver (maddeningly small, prone to stripping) required to open the bottom of a MacBook Pro. The place was fairly busy, but plenty of red-shirted staff wandered around - most staring at their screens as they walked. Two simply ignored my polite requests, the third stopped but didn't look up when I asked if he had a minute for a question. "If you're fast" was his response (!). I asked where I could find the screwdriver. He then looked up, literally rolled his eyes and said - "You're going to have to find yourself a hardware store". Thusly inspired, I instead found myself the Sprint store in Greenbrae, and bought a Samsung Galaxy LTE tablet - a fine product in all respects. If they had a tip jar on the counter I'd have stuffed a twenty in it, as their customer service was absolutely terrific. Over the past year I've had other experiences at the Apple Corte Madera store characterized by employee ignorance, incompetence and negligence. Especially notable is their age discrimination. I'm 54 and fit with a healthy head of grey hair, but am always talked to as if I'm a moron - ironic, as I have an advanced MIT engineering degree, am a former Apple Director, have my name on dozens of patents for their core technology and have likely forgotten more about their products than the clowns at the Genius Bar know. It struck me today...Apple is a crumbling empire. Disdaining your customers is not a sustainable business strategy. It'll be interesting to watch the degradation accelerate. read more

It's very disappointing going to a store for help with a product you paid $1,500+ and are made to feel like an idiot. I've had much better service here in the past, but this last time was horrible. I will not be purchasing anything here again. The employee "assigned" to me was the most rude and condescending employee I have ever heard. She makes DMV workers seem nice. There were a couple of times, as she was explaining something to me, I needed to clarify if I understood correctly. (since I'm not an expert or why would I be there) She responded "Are you going to listen to me or interrupt?" I was dumbfounded, but thought "Surely I just misunderstood her tone." So I said..."Ok, go on" Again about 5 minutes later, I wasn't quite understanding what I needed to do....and wanted to clarify. I said, "Oh, so are you saying.........?" To which she replied "If you're going to keep interrupting...I'm going to leave and go help someone else". I left feeling completely irritated and not sure at all what I just spent 45 minutes listening to. I figured it out on Youtube later. I decided that I would NEVER go to the Corte Madera Apple store again. read more

The Apple Store in Corte Madera used to be friendly and very helpful. After buying a Mac, two MacAir, two iPads and all the iPhones models from them, I find their service is getting worse and worse. Making a one to one appointments at this store is joke. First, there are extremely few available. When you do get one, the trainers are so inexperienced that they either spend half of your time going to ask some one else or simply says that it is out of my expertise. Now you can not find a one hour one to one training sessions. They used to have a few great trainers, but they all left. Now I am hiring them at $85/hour to train. With so many upscale customers in Marin, you would think management would pay more attention to this store. This store is going down the tubes!!!!! read more

It's Apples take on a store. Sometimes you have to wait a bit for a rep? Team member? Their selection of actual computer hardware is horrific. It seems their carry very few models in store and if you want something other than the bottom tier you'll need to order it from the Apple website. I wish they'd go back to the fixed cashiers so those that were just there for a quick purchase didn't have to wait while an employee explains that no, the iMac isn't going to work when the power is out. read more

The Genius Bar is the biggest waste of time. Apple seriously needs to rethink there customer service.

Very upset purchased my husbands phone with no plan paid full price. The person who assisted me told me to add AppleCare pay about 95 extra I did. Mention it would cover scratches etc and within two years if the phone was really beat up just pay 79.95 and it would be replaced with a NEW one not REFURNISHED. Now I call Apple Store regarding this and it's not true so upsetting spend some extra money on something they say and promise and don't really stay by? read more

Arrived at my Genius Bar reservation on time but waited 15 minutes. So much for reserving a time. The technician looked at my iPhone that is not holding a charge and, without any testing, told me it was corroded and would be $199 to replace. I explained that it never got wet and I keep it in my pack or pocket when outside. He pointed to the port where a little white flaking and insisted it was corroded. Nothing they could do. $199. I decided to investigate myself. Turns out that both my charging cables went bad at same time and nothing wrong with iPhone. So glad I didn't listen to technician. Apple please train your people better. read more

For God Sake, this place has the absolute worst customer service at any apple location I have been. All the staff are rude with an bad attitude. You would think you would be able to get proper assistance when purchasing something but not one person was willing to assist without an attitude. I purchase a phone and wanted to do a trade in while I was told to ask a lady name Cynthia for assistance she told me I couldn't do it in store but to do it online but upon checking in the person who checked me in told me I was able to. I proceeded to ask him again and he was like I told you I need to get you a sales person to do that. Waited almost 30 mins with no one to assist besides an attitude by the staff. Was also sad to see Cynthia being rude to an elderly man who was just trying to understand the apple ecosystem. While some people are hands on she told the elderly man do not touch and she will do it meanwhile he bought something and was trying to understand how to use the Apple Watch with his iPhone and being told not to touch it. How is someone supposed to learn when they refused to show them and instead doing for the elderly man. So sad. Would wish they would have a better management team to teach the staff how to be kind to customers. read more

My 2013 iMac was out of warranty when it turned off and wouldn't turn back on. I brought it to the so called geniuses at this store to be told 3 days later it will need a new power pack and logic board which would cost somewhere in the region of $900. I thought the hell with it I'll just purchase a new one next week and sell this one for parts. Back at home unable to erase the hard drive before selling for parts I YouTubed how to remove the hard drive. (To protect banking details Etc...) Once I had the computer opened up I noticed it was dusty in there. I blew the dust out, pushed on some connections and for the sake of it I hit the on button. Well low and behold my iMac works once again. I'm an average joe who works in construction and I fixed my iMac for free and some common sense. What does that tell you about the geniuses that work here. Very unhappy customer, nearly blew $1500 on a new iMac read more

Apple Store - Corte Madera - IT Services & Computer Repair Near Me - Corte Madera, California

I have been in this store on three occasions for different problems and on each occasion the staff have been unhelpful and have always tried to fix the problem by having me buy something. Most recently (first week of december), when my MacBook stopped recharging, they assured me it was the battery and made me buy another one, despite the fact that I was still within the time limit of the AppleCare for the laptop. This did not work. They then assured me it was the power supply (plug) and again, made me buy another one despite the fact that it should still have been under AppleCare. Finally I went to the Stonestown Apple Store and they reimbursed us for the battery, reimbursed us for the power supply, actually took a look at my laptop (novel freaking idea) and figured out it was one portion of the power supply that was faulty, replaced it for free and fixed the problem under the AppleCare free of charge. The Corte Madera Apple Store is a NIGHTMARE!!!!!!!!!!!!! Seriously, every other Apple Store in the bay area is better. I been to all of them and they are ALL better than this one. Trust me on this! read more

OK, I have to admit, I am an Apple fan. I love the design and usability of their products, the integration of software and hardware across multiple devices, and the attention to giving me the tools I need to do my job(s). But I am wondering if the company's arrogance is getting a little out of hand, with the potential risk of them alienating the core-group of devotees that supported them through those days at $4/share. A recent example heightened this impression. I had just taken delivery of some nice, shiny new Apple equipment (I now need a bigger desk) and realized that I needed new speakers. A quick walk through my local Best Buy and Staples brought home to me how bad the design of speakers is, even today. Lots of black plastic and exposed components. Awful speaker shapes - absolutely zero taste. Nothing there for me. But hey, I remembered, my local Apple store carried speakers. So I drove down to Corte Madera to take a look. As usual, the store was seething with people of all ages, shapes, sizes, and profiles. But the number of staff in their trademark blue shirts was also disturbingly large. How many staff are assigned to Apple stores? Is there a science behind it? It seems to go against the spartan image that Steve Jobs always tried to maintain. As I made my elbow-bumping way to the back of the store, I noticed a group of gray-haired women, sitting in a circle, learning how to use their iPads from a blue-shirted "genius." I love that about the Apple Store. But when I got to the section where speakers were located, I was quickly disappointed; not by the selection of speakers, but by what happened next. As I justified a $500 purchase for some very nice speakers, another blue-shirted sales associate came in to view on my right, closely followed by a female customer. Without being asked, I stood to one side to give them room to view the same selection that I was looking at. But that, apparently, was not enough. The young sales associate gave me a less than appreciative look and asked to "excuse him." Hmmm. OK, I thought. He is just trying to do his job and deliver good customer service. So I excused him and stood off to one side, giving up all the space in front of the speaker bay to blue shirted sales dude and his customer. It turned out that she was shopping for some very small speakers for her son. The discussion went back and forth for several minutes and I basically stood to one side staring in to space, waiting to reclaim my spot and make a final decision on those $500 speakers. A glance over to the sales guy was met with a sneering glance right back. Great. The conversation between he and the customer went on, and on, and on. And, eventually, she made her selection: a $50 pair of miniature speakers in pink (for a son?). OK, I thought, now he will take her off to pay for her purchase. But no. Rather than let me back in to continue my shopping, sales dude removed his mobile point of sale device from his belt, took the woman's credit card, and started on the transaction while standing right where he had been for the past 8 minutes. Hating to be rude, I asked the customer, and the sales guy, if I could "please get back in there, now" to which he responded with a dismissive grunt, and gave me barely any room to get back to what I was doing. I ALMOST said "are you freaking kidding me?" (or something like that) but decided, instead, to leave the $500 speakers where they were and make my purchase from B&H PhotoVideo, thus also avoiding sales tax (which I will, of course, include on my next tax returns). It seems that Apple continues to hire staff for its stores in quite significant numbers. With rising numbers comes lower quality and this is becoming more apparent in situations such as this one. What added to the arrogance claim is that when I visited the Apple.com web site to find a way to submit comments on this experience, despite spending a lot of time looking for the right contact information, there was none to be found. It really is very difficult to complain about Apple. The products continue to be very good - great. But the consumer-oriented side of the organization wants to appeal to the masses - good for the bottom line but I do not want to be shopping at an Apple version of Walmart. On-line purchases, despite the shipping delay, are my updated preference. read more

oops posted a review at wrong apple store. This Corte Madera store deserves minus stars. I wish Yelp provided that option. The experience I had here was horrifying. Since I missed my appt. I had to wait for 3 hours, only to be told by the guy at 'genius' bar to take back at home and come back tomorrow. The GENIUS told me that this was a common 'software' issue and the OS needs to be reinstalled, which turned out to be a total crap. He told me that the way he identified it is by seeing the usage time and the total time elapsed since last charge are same. Which was true at that time. I waited for 5 mins and showed him that the both these numbers differed, then he went on explaining about other silly things which turned out the be false. Since I come from the a IT back ground I was able to catch him lying to me red handed. But here's a small tip. DONOT EVER BELIEVE what they say. Get a second opinion from someone if you know someone who has worked on iOS and apple products. read more

So I have everything apple And have had little trouble with my devices. But I am starting to feel like apple does not care. You go to the store(corte Madera) and the attitudes are amazing. My wife's phone started show sim error so She took it to apple they looked at the phone and said yea can't fix it , but since you have apple care we will give you a new phone for little cost . Great you think? So they took her phone to the back erased all her content and just when she was giving them the credit card for the new reduced phone. Two apple employees came and stopped the transaction and said was your screen changed not by us!? And It also seems to have had moisture inside? NO PHONE FOR YOU! Unless you pay hundreds $ more. Oh and we erased all your content , pictures , contacts everthing and for some reason the screen does not work. And your back ups are not in the cloud. So here's your phone with nothing on it and really not working. Buy A NEW phone and reup your contract . ( which means we will lose our unlimited minute contract). I believed in apple service and care. But to think what they can do to you and there's nothing you can do.They got you by the balls and they know it! APPLE I CARE = WE DONT CARE. read more

Apple Store - Corte Madera - Only IF! - IT Services & Computer Repair Near Me - Corte Madera, California

would give it zero stars if I could. Second time I schedule an appointment for my mother to go in and get help with her ipad since she's not very tech savvy. The person that helped her last night told her it was an issue she should know how to fix. Makes me wonder why they are there. Don't waste your time going here. Called the manager and he was just as unwilling to rectify the situation or even attempt to figure out who the employee was. read more

As I prepare to head off to buy a new phone today I checked the reviews of the Apple Store in Corte Madera and learned it is the lowest rated store in the Bay Area. My last few trips to that store include some of the same complaints expressed in other reviews. RUDE staff. Come on guys, you didn't invent the iPhone, you are just there to help people spend more on your products. I am headed to the Berkeley store. read more

11:30am appointment. 11:58 am, store scheduler moves me to another table, and I tell him I only have 2 minutes before I have to leave and that the two computers I have I'm here to drop off. That technicians over the phone did diagnostics and issue was hardware. He says he'll get someone ASAP. Noon I leave w/o seeing a tech. Silly me, I had made an 12:15 appointment elsewhere and had a hard stop at noon. No Apple tech. by noon. Okay, 30 minute wait. My Dr. , Dentist, auto mechanic, ... don't keep me waiting that long. Morale to the story. Lower your expectations of prompt service. Give yourself a couple hour window if you have an appointment (think Comcast, plumber, ...). Problem is, you're not sitting at home in the comforts of your favorite chair, but crammed at a table at the Apple store. Bummer! read more

Such horrible service unless you are buying something big like a phone, tablet, or laptop. Mostly they act as if they are doing you a favor to take your money. Even when I paid for one-to-one, the service was bad. Ironically, I paid for that service and when it was discontinued they never told me. I found out by accident. I attempted to get into a class or schedule 1-to-1 help many times. Having no success, I came into the store, waited for 40-minutes for someone to speak with me to tell me that one-to-one was discontinued. Great service. Love that Apple! read more

The employees here are unmanaged. I wish the managers really cared about customers but they don't. The corte madera store is filled with blue-shirted employees but no one makes eye contact and no one asks to help. I'm so tired after pulling answers out of the genius who was supposed to help me at my appt, I don't feel like going into details. Like other reviewers have stated, it seems like arrogance, ignorance, and above all, very poor training and a corporate culture of not caring at all. I did get the answers I needed after several false starts and by patiently repeating what I needed and explaining where I was coming from. It shouldn't have been so difficult. read more

I came in to get my laptop set up. There were many people walking around the floor but only one person helping out 3 people at the set up desk. The assisting worker didn't have a good grasp of the set-up process. Then the really frustrating thing is the sales specialists didn't even know the difference between the case for the new Mac book pro and the old one. Wasted so much time just waiting for someone to give an unsatisfactory answer. Very disappointed by the service and level of knowledge the staff has. read more

One of the rudest, least knowledgable staffs I've ever run across. The phone service was nothing but being bopped from employee to employee, each knowing less than the previous in regards to a very simple question. I was genuinely appalled by their sad state of customer service, but that's what you get when you hire a bunch of half wits to run your store. Steve Jobs would be ashamed. read more

Things did not begin, nor progress well at Apple in Corte Madera with iPhone 7 issues (connectivity) and the purchase of a Mac Pro that presented data transfer issues with my Toshiba. After days, hours, they gave up, I gave up, and I was ready to turn both phone and computer back in. Damon Taylor jumped in, stood by as I transferred data, helped guide me verbally, when needed, and I'm now very close to being set. He definitely went above and beyond in time, assistance and expertise. He's amazing. read more

I really wish that, when you make an appointment, you get served on time. I feel sorry for the poor blokes who wait in line without one. My wife just needed to get a new battery (which was Apple's fault) and had to wait two weeks just for them to get the battery. Then when she went to get the battery replaced (a rather risky proposition if your phone is not backed up), they found another warranty issue and had to ship the phone to Austin which took another two weeks. The service was fair but not enough to deserve three stars, and although they claim they switched out my wife's phone for a new one, she could obviously tell that it was the same one. read more

I came in about a month ago because my shuffle was no longer connecting to my computer. The guys who helped me was awesome and I wish I could remember his name because he would be a good "genius" to request. Turned out that the shuffle was dead, but he told me I could turn it in and purchase the same one for $40. I couldn't do it at that time, so I waited until I could go back to the store. Flash forward to yesterday- I walk into the store, wait at least 10 minutes before anyone feels kind enough to grant me a look (I swear they drool over the people looking at iPads, and ignore the "unwashed masses"). When I finally get someone to help me, she rudely tells me that the other guy was wrong and that they don't do trade ins for Shuffles because they are so cheap. It would have been nice of her to ask if she could help me find something else or if she had at least spoken to me as if I were a human being, but no, that would have been customer service and they don't always do that. So, I will be getting the new iTouch Nano, but not at the Apple Store, just in case they work on commission. I would have given this review 1 star, but for the guy who helped me earlier. He may have given me incorrect information (or outdated) but he was courteous and really tried to help me out. read more

I've had good and bad experiences here. Good before, but bad this time around. I have and old iPhone3GS that has a battery that started to bulge out to the point that it popped out the screen. Last week I went on line to see what was going on and it turns out its a lithium battery issue and people said its a potentially dangerous issue. I have another phone that my 8-year old daughter uses (these were used as part of my business, now retired for newer iPhone). Went in with my daughter to set up an appointment to see what can be done and was pointed to the appointment guy who had a strong accent (didn't get his name), who seemed to be very busy. I showed him what the issue was and wanted to get a new battery. He kept interrupting, then saying that there was not much they could do about it, told me to wait while he attended to some other customers who were signing up, or picking up things. Meanwhile, another nice worker was showing my daughter some fun stuff on one one of the laptops (which was cool). It seemed to be a futile wait and I started to leave when he told me to hang on and wait, so I did. After attending to a few other people he came back and I asked what could be done. He looked up the model on-line and said they would have to order something, and that would be a replacement phone ($150), meaning I'd have an out-of-date product for $500 total investment. I expressed my concern over the price and the fact that I have another unit and wondered out loud would that have the same fate as this one, and mentioned I use Android phones that don't have this issue. At this point he seemed to get impatient, stated rudely "look, I've told you your options" and walked away to help another customer. I get it that they are busy. I get it that there are times where the product fails. I don't get being disrespected with the only options to either pay $150 for a 5-year old product or go away. Bad service with a tin-ear. Do I now not let my daughter use the other iPhone for fear it will explode of something? He didn't want to hear it. All I wanted was a battery. Sheesh. read more

Terrible products. Youre lucky if they last 5 years. No support. If it breaks you just have to buy a new one. Any other brand is better. I strongly recommend avoiding Apple products. Whatever you do, don't waste your time going to the store. They can't do anything more than the people on the phone and you'll find more info and better deals online. I was an advocate for Apple for many years but, they've become another dell or hp throw away brand. read more

Very disappointing experience. Brought in MacBook for keyboard replacement. Some keys were not working due to a child's milk spill. From the start, received a sales pitch to buy a new or refurbished laptop for $1+k instead of likely costly repairs - without looking at the machine. Staff took it in back for review and confirmed that after inspection, since it had milk residue on logic board, would require replacement of logic board and keyboard at least, starting $800+. He said Apple refuses to replace only the keyboard due to milk on the logic board. Instead, I took it to San Francisco Computer Repair and had keyboard replaced for $220. Repairman expressed surprise when I asked about logic board. "No, there was no milk there." read more

This is for a couple months ago, just now reviewing. The staff members are IDIOTS. They do not know their own policies and the "geniuses" well, it's in quotes for a reason. I wasted my time there. I even made an appointment and still had to wait really, really long. Anyway. I'll never have to deal with this again because I'm done with my iPhone. Yay. read more

Careful. The employees are very rude and aggressive and will try to take advantage whenever possible.

Extremely disappointed that the Apple Store, supposed pioneers in technology, just made me wait an hour to hear a predetermined flat rate fee.... Come on guys! What kind of service is that... Why do I need a genius to tell me a flat rate?!?!? Very disappointed. read more

It took two Genius Bar appointments and 2+ hours of my time to replace one phone under warranty. How many people standing around in blue shirts does it take to grab one from the back? read more

Really this place is a joke as are most Apple stores they don't help you at all. I tried to schedule an appointment and they told me to come in at a certain time so I waited an hour and went in then they said oh your appointment is in 40 minutes. Like why would you send a text telling me to come in if you weren't ready to see me??? read more

My beats headphones still don't work. They claim the warranty was defunct because it was "tampered" with. What a copout. Your cheapening your brand. Learn from some other retailers. read more

Bought the iMac with the promise of being able to plug it in and getting right to work. I needed to complete a 'Written Statement' for an application for a Master's program at Sonoma State; I was clear about my intentions about writing a paper to the 'Expert' salesman. It just so happened, sitting under the display table of the iMac, was a 'new' iMac ready to go. In retrospect, it is curious to me that that was the only 'new' computer any where to be seen on the display floor. Got home and plugged my iMac in but was plagued with hours of updates. Turns out the Mt. Lion operating system needed to be upgraded to the Maverick OS. Called the Apple store to talk to the 'Expert' salesman whom sold me my iMac, and though he gave me his card and said to call him with any questions, the 'Expert' that took my call would not let me talk to him because he was too busy. Why the paying customer is not given the courtesy to talk to the person whom sold them the computer is one of the worst customer service mistakes a company can make. The 'Expert' I spoke to on the phone ran interference so well, every concern I had, he expertly referred me to go visit this site, or that site, to resolve my problems. He was loud, verbose, and uninterested in being helpful. This 'Expert' did not even bother to ask if I had purchased Apple Care. Terrible customer service at the Corte Madera store. From the updates gone wrong, to the nightmarish 36 hours following-I was on the phone with Apple Care-I was finally given the suggestion by a Senior Advisor to return the iMac. Apple Care is Apple's saving grace and 'they' have earned the star. Goodbye Apple. read more

I had a charging issue with my iPhone 6s and they fixed it free of charge. They even gave me a loner phone until my phone was fixed. The sales people and the apple technicians were very polite knowledgeable. They answered all my questions and called me when my phone was fixed. Now that is service! read more

Needs improvement in customer service from the managers. Rep was so nice and helpful. Apple needs to do a better job at micro managing their store managers. read more