This store is more busy with raking in the dough than helping customers. Unless you are looking to buy the "friendly" apple techs are Money Drones. I absolutely despise doing any business in this store I have two apple products and unless I'm going to spend money I can't get help. Don't bother speaking to the store manager he couldn't care less guess apple doesn't appreciate or care for their customers. read more

This store gets the worst reviews...and all the criticism is so deserving. Don't even think about walking into this store unless you want to be approached by over-the-top "greeters" to direct you to someone who may have the time to help you. Then, if you do finally get connected to the one who could help you...it is so distracting and maddening to put up with the ATTITUDE. I mean really...can the manager not get these people to bring it down a notch...there are plenty of reviews with the same issues that I have with this store. read more

I got my first iPhone in 2008. I have used I OS devices, Android devices and even a Windows phone briefly. I'm very tech savvy and can use any device that's given to me if I have to but when it comes to putting my money down the experience I had today at the Apple Store in Corte Madera reinforces why continue to stay with the iPhone And Apple products in general. I had an issue where the screen of my iPhone occasionally was non-responsive. I brought this up to Apple about six months ago right before my Applecare+ warranty expired. I was given the option of sending my phone in for a replacement for $75 but when the issue went away after an iOS update I decided not to send it in. Big mistake. A few months later the problem came back. I thought, now I'm screwed. I made an appointment at the Apple store and went in expecting to have to pay for a $139 screen replacement at the least. I explained the situation to Abraham who went to look up what I had told him. He verified my story, took my phone to the back of the store and emerged with a replacement. The cost? Noting! Now, I want all of the Android phone owners out there to tell me of a similar experience at the Android store. Tell me how you went to the Android store and even though your phone was six months out of warranty they gave you a free replacement. Oh, that's right. There aren't any Android stores. Nevermind. read more

Apple's new support policy in 2018 - got a problem with your Apple product, we will give you an appointment in 8 days. Apple's new support policy is wait 8 days and we will give you an appointment. Do you know who in Apple management made that decision? read more

Epic fail! And possibly a dishonest employee/crew. I brought my daughters Iphone in due to it not charging, and was told it was missing a pin in the charging port. No big deal right, how much is it to replace it? After the employ went behind the wall I was informed this phone had "water damage" "the white indicator had turned pink" and couldn't be worked on as an Apple rule.... but was told my $280 or $550 options to replace the phone. Took the phone to a local repair joint and BOOM phone works and NO Evidence of water damage???? Hmmmmmm. Ya I know we all need to make money to keep our jobs but go ahead and call me out Marin Apple Store, I'll bring in he phone, and u show everyone on tape this phone has ANY water damage to where you couldn't repair it. You were my first choice, but now I'll go Droid before I visit you again. read more

When I walked in I was greeted eagerly as a prospective customer. Altho to a certain extent this is true - I buy and work on apple products all the time - this day I needed tech support. My ipad 3rd generation is 2 months out of warranty and wasn't charging. I looked up battery replacement options and Apple offers a $99 replacement option thru online or at service centers if out of warranty. So I trotted down to service center. Explained to sales rep what I wanted. Exactly. Then she analyzed my unit, which I paid about $1000 for, and said she would give me $170 for it towards a new one. I said and what, I'm supposed to make up the difference? She nodded, smiling wide-eyed. I said, no, I want the $99 replacement. She said it doesn't exist. I insisted that it did, and she looked for it on the site and said, no, it doesn't. So I showed her. Then had to review the entire program w her. She called for assistance. New guy (#2), said oh that's only available online. I said, no, look "authorized service center." That's here. So let's do it. Another guy was called over. He said make a genius bar appt. So guy #2 made me one for almost 2 hours later. He then said "we'll replace it IF we have one in stock." I said well then, could you check that for me, so I don't come back for nothing. He grudgingly did so, and muttered that they had a few in stock. So I said, see u in awhile. At 1:30 promptly I went to the "Genius Bar" and explained my appointment purpose. Guess what, no appointment recorded and he also had never heard of this program. So back to Scheduling Agent (#2), where I demanded that my non-existent appointment be honored. I also pulled up the apple web page that describes the battery replacement program for the Genius, who we will tag guy #3. He positioned himself in front of it, and called another guy over, and both of them began discussing whether or not the program existed. Guy #3 refused to help me any further, as he felt I was overly demanding and lacking in courtesy, or perhaps the "anything goes, here's my wallet" preferred customer mentality. Guy number #4 was reasonably courteous, but was quick to decide there was nothing wrong with my battery after a quick analysis, and that the battery program, formerly unrecognized and unacknowledged, had now been miraculously interpreted to mean if the charging problem wasn't a run-out battery but perhaps something else mysterious, well, the best they could do for me was a $299 replacement. Since I had only been offered $170 for the same unit, and now we were at two and a half hours of stalls and denial, I said this was unacceptable. He said do you want to speak to the manager and I said, YES. So then guy #5 ambles over after about 5 minutes, and says maybe it's a software issue, are you willing to reset to factory settings and wipe all data? I had completely backed everything up prior to coming in, which I had repeatedly told peeps #1 thru #4, and now the manager, "go, do it, let's get it over with." Once this had been done, voila, a hint of green on the battery status. Okay. So 3 hours to get them to give me any option other than the one promised on their own site, which is apparently some sort of sales scam. This could have been done when I came in. Also, unfortunately, I feel that I am the victim of age discrimination: I have white hair and am over 40. Apparently that makes me a doddering fool. Dissatisfaction with customer service is something of an understatement. read more

I was left waiting for 30 minutes even though I had a 'genius' appointment! I know they are busy, but geez- get it more organized please.

I go to the SF stores because these people just never solve problems for me. Bought two of apple's POS airport wifi routers and both of them completely flamed out within 3 months. Took them back and yeah, I should have returned them within 30 days but it took them a full few months to melt down. Apple's quality has truly gone to hell and I'm now buying droid products again. Totally, utterly disappointed in the company whose products I've used since 1982. Jobs would be ashamed of how quality has nosedived since he passed. It's just now what apple is supposed to be about. read more

Wow. I'm a huge Apple fan and have been going to Corte Madera since I bought my first Mac in 2006. I have noticed that the Genius Bar service has slipped a bit over the years--not quite as personal or as helpful as it used to be--but we're talking maybe 4 stars instead of 5. Today was just the worst--the Genius (Marisa) was completely unhelpful and uninterested. She started off telling me that she couldn't service or repair my Mac. Um, okay--can I tell you what the problem is first? When I told her the issue, she simply repeated-yeah, well then, that's the problem. She was also pretty condescending. Look--if I was tech savvy, I probably wouldn't need to make a Genius Bar appointment in the first place. Finally I asked if there was someone else who could help, and she said she was the only tech and everyone else had gone home (although the store was open and packed). So my assumption is she was trying to join them. Maybe it's the Apple store's fault that they are overworking these folks, but I ended up simply rescheduling for another day so I could talk to someone who might be interested in helping. She was terrible--really disappointing. read more

Went into Apple today as we are thinking about getting our 5th grader a phone on our ATT plan for Christmas. My husband and son spoke with Robert who recommended an iphone 6S. Later I went back in with my husband and son as I had some questions and Robert could not have been more rude and unhelpful. DO NOT GO TO THIS STORE IF YOU WANT ADVICE ON TWEEN PHONES. Robert was completely rude and condescending and would not answer my questions i.e. what kind of phone do you recommend? what do you know about Family Plans, etc? OK I know Apple is not ATT but as someone mentioned, it is like a bunch of so called genius's starting around thinking they are more important than their customers. Management needs to get it together - you are in Marin county, lots of $$$, and lots of pissed of parents....Robert also needs a better attitude and needs to stop rolling his eyes and huffing and puffing. read more

So I purchased 2 iphone 6 and 1 6 plus 1 5s from Kevin. His attitude is really bad, negative, rude and aggressive toward customer. Everything seem impossible to him and customers have to please him to make him allow us to buy iPhone. Steve! I dont like this. read more

Slowest service even for purchase or returns (no support request). It's like a refugee shelter in here and 100% of the time I have made support appointments they are at least 20 minutes behind schedule. read more

Two hour wait times and little ability to get appointments. Avoid the store if you can. Ridiculous service.

If about the biggest Apple fanboy there is. I swear they owe me a fancy setup for all the computers I've sold for them over the years. That said, I could never work at an Apple Store, as I would probably stab an idiot customer within half an hour. The patience and calm the staff maintains in a store that constantly crowded is really amazing. I was there with my father-in-law looking at a new iMac for him, when some bald wire-bespectacled knob parks himself at one and sets up his own little office - logs into his mail, opens a briefcase and starts yapping on his phone. If I had worked there I would have chased him out with much yelling and impolite language. Luckily we knew what we wanted and our sales guy zipped to the back and rang us up right there on his iPhone then dissapeared back into the throng. That's some zen shit right there. read more

Only giving this three stars because I had to make two trips. Each time I've been in the people have been friendly but when I asked for help with my new iPad the tech was not very helpful. He told me to set up an appt. with a "genius" which I thought was funny but also easy enough to do. When I came back the genius fixed the email problem in under one minute. So I guess this would have been more stars had I just talked to Sam, the genius, in the first place. read more

I usually am very happy with the service at this apple store. Although I have had only one bad experience with them. I purchased an apple remote there for $20 dollars. When I went to check out the sales person failed to ask me what I was using it for. If he had told me that it doesn't work with rentina display devices I would have not bought it (my laptop is a retina display macbook pro). I wish someone would have told me this so I wouldn't wasted my money on A REMOTE THAT DOESN'T WORK WITH MOST PRODUCTS! I was very unhappy. And when I called to inform them about this the sales person on the other end of the phone was uninformed and I knew more about the product that he did! So much for being an expert. Definitely checking the internet before I make another purchase there... read more

Issue: Macbook 8.3 displaying intermittent GPU malfunction as per https://www.apple.com/support/macbookpro-videoissues/ Technician ("genius"? No, sorry) refused to even attempt to diagnose/troubleshoot the computer due to an unrelated issue (keyboard replaced from DE to US at an authorized apple repair center last year). Technician refused to read the above notice. Technician refused to talk to anyone at the store where the earlier repair was done, when they were called on the phone. Issue was resolved by driving 50 miles to said other store, having them take the laptop for repair, and driving back 50 miles. Other store = www.allmac.com excellent service, go there instead. read more

Simple issue with the power button on my i4 phone but they would not even try to fix it---"we can just swap it out and give you a new one." "Oh, it's $199 to do that? Kind of an important detail you left out there. How much will you give me for the i4 phone if I trade it in and buy that 5s phone you are selling for about $450? $40 is all? Never mind. I will live with the stiff power button. Can I get a charger for the phone that works in my car? Oh, you don't sell those anymore for this phone?" This place is all about trying to sell more product and not helping customers with the products they have already purchased. That was my unfortunate experience on 1/4/14. Not impressed. read more

Had a strange experience at this location tonight. The woman was not unfriendly at all but turned our business away. It was close to closing time and we needed to activate a new phone and she thought it would take longer than the time we had left before they closed. Bummer. read more

It's an excellent store. Has all the "toys" that Apple produces and displays them attractively. And, yes, it's generally very crowded and admittedly some of the sales people are just OK. ( Many are super.) And "no" their tech guys can't solve every problem you might have, nor could they have told you to buy the stock when it was below $100. But get real, it's only a store!! read more

i called and a lady picked up....I asked her a very simple question and she told me she would have to transfer me..i said no please dont i don't want to be transferred (all i wanted to know was if an order had been picked up at HER LOCATION which she could have checked in less than one minute..I know this because the Berkeley store was able to do this for me) she said oh ok no problem and then transferred me. I see why this passive aggressive b***h works at a store with 2 stars on yelp. your store is a joke and so is your customer service and professionalism. The reviews about this dump paint a very accurate picture of what to expect here and how they treat customers. Also a warning to anyone who thinks it might be a good idea to place an online order for delivery. DO NOT!!!! Apple does not handle the deliveries..the cheap ass money grabbing company decided it would be a good idea to outsource this service to postmates another failure of a company with horrible customer service so the delivery times that apples offers you ARE NOT REAL. Postmates gets to decide when your items will be delivered which has nothing to do with the time frame you choose on the apple website. I choose from 3-5pm and sat here waiting because you have to sign for it. 3 oclock past then 330 then 4 then 430 then 5 then 530 then 6 then 630 and still NO DELIVERY. they really expect you to sit there and wait until postmates decides they want to delivery it AND they chose to have it sent from a store in Corta madera which is NO WHERE near Berkeley so Im pretty sure what happened is that no postmates driver was willing to drive from Corta Madera to Berkeley OVER A $6 DOLLAR BRIDGE TOLL for the 9 dollars I was charged for the delivery. I wouldnt want to accept that order either! Also it was supposed to be delivered by 5 but at 630 it hadn't even been picked up from the store yet lolololol. After one of the "customer service" reps lied to me and said he couldn't cancel my order I hung up called right back and got a different "customer service" agent who after talking to for 35 minuted agreed to cancel my 13 hundred dollar order. I drove myself to the local T-mobile and bought an Andriod and don't have to deal with ANY of this s**t again :) Im sure there are people that foam at the mouth at the sight of anything apple and would be willing to literally sit and wait the entire day for a phone to be delivered so that they can sign for it but I am absolutely not wiling to. Also I know Apple doesnt care at all about a single customer like me but it feels good knowing I never have to deal with Apple again. They can keep peddling there behind the current technology phones and making it to where each year you have to buy new accessories because they made it tp where last years no longer work all they want. Im officially over Apple and it feels good. So thank you Apple, thank you for reminding me what a shit experience you never fail to provide so that i can finally retire this old ass dinosaur phone that was honestly behind the times when it was produced and never have to set foot back in one of your garbage stores thats nothing more that cheap white paint and bright lights aka smoke and mirrors to mask your incompetence and lack of customer service. read more

I've brought two computers in for repair and purchased several peripherals here. Generally excellent service. Make an appointment if you can, as they can get extremely busy. The Apple "geniuses" have been helpful, nerdy, not super-friendly but efficient. One guy replaced my MacBook Pro on the spot, including swapping out my custom hard drive. Recommended. read more

Friendly staff and great stock. They also love and adore animals which I really appreciate.

I see all these bad reviews and all I can say is they were super helpful, friendly, really all I expect. It's an Apple store so ya super busy but was helped within minutes, lots better than the DMV! read more

My Iphone SE was freezing up a lot to the point where it was getting impossible for me to do any work on it. I took it it to the Apple store and got help right at the time of my appt. Had to leave it there overnight because it was late in the day on a Sunday but that was okay. They had to reinstall the display screen and that fixed it. read more

To my disappointment the folks on the floor were slow to respond or even acknowledge me in the store. It took a great deal of time to finalize my purchase. After waiting for over10 minutes to check out I was finally acknowledged. I'll stick to the store on Chestnut (SF). They are all around friendly, quick to assist and their Genius Bar is over the top. read more

What I don't understand is in the current state of retail people have choices so customer service should be top of mind. Not here Robert could care less about helping or even ringing out a customer. Tried to buy a laptop and he became rude and left the sale. Wow. What do you expect from a company that is valued at a trillion dollars and doesn't care less about people who actually want to make a purchase and be on their way. read more

I have been coming here for a couple of years, both for one to one sessions and genius bar help. The people who work here are fabulous. They deal with all sorts of computer problems in a professional manner. It is like a free ER for your computer, which is so fitting, since so many of the clientele are boomers. Some of the trainers here are beyond knowledgable. I know of one who has won emmys for his media work. These visual and sound engineers are here to help you with your computer issues, and teach you how to use the myriad apple programs and operating system. Even though I have at times had to make a few trips to get things just right, it is still the best game in town for Apple everything. read more

This store is awesome, again. I had a phone disaster in which my trusty cell broke. Realizing that I could now get an iPhone I swung by the store just 4 days after the new iPhone came out. I waited in a 3 person line and had the iPhone in my hands in less than 5 minutes from the time I parked my car! The genius helped me out and I was on my merry way, texting, emailing, calling. Now my man wants one, too so I suppose I'll be back soon. read more

Before I got my Mac I was an adamant PC user. Finally convinced my mom to buy me one as a gift so headed here when I moved back into my dorms senior year of college. The salespeople aren't pushy and had good knowledge of products but weren't able to dumb it down as much as I would like. That's why I brought my Mac obsessed friend with me to explain everything I needed to know. Standard Mac store, nothing special. Still a good experience though. read more

I had difficulties at home upgrading my iPad OS from 4.3.3 to the current 6.1.3. Made a Genius Bar appointment for 1:50pm. Checked in at 1:40pm and was promptly attended to by Jason who upgraded my OS in a matter of minutes. During my 8 minute wait, I was entertained by the Mac Pro Air which may have sparked a new love affair. Might be time to move on from a PC. read more

I went to the Apple Store last week to upgrade my ancient iPhone to the new iPhone. I'm technologically challenged when it comes to computers and I am so grateful to have had Larry as my apple rep that day. I needed my iPhone, iTunes and mac air software completely upgraded. This took a long time and Larry did not leave my side. In fact he skipped his lunch break just to ensure that I would be taken care. His professionalism, kindness and dedication was astounding. Thanks for the first class experience, Larry! read more

This is an update of my experience with the store. Tuppy one of the managers called me up to try and right the wrong that went down. Thanks to her I at least feel the store has some value and integrity. It is nice when or maybe it is their job, but when it feels authentic to try right a wrong. 3 stars is for her gesture. Thanks read more

Having read a several unhappy reviews I was concerned about what I'd find when I went in to purchase a laptop. I was assigned to work with Dayna. She was a jewel: very friendly, patient in explanations, common language --did not go geeky-lingo on me, asked good questions so she was sure I was keeping up and understanding, smart about every aspect of the laptop, helpful in getting me set up and assisted in a download of a special program, and she did not give the impression of being hurried. She did need to ask a senior person two questions and he was spot on and equally solicitous. As I left I was asked by two service persons if the help I received was useful and if I got everything I needed. Great customer service to go with excellent products. read more

I ended up sending this back to my dad and he took it to the St Louis Apple Store and they returned it without anything (receipt or Cc) and my dad asked them why they did it and not Corte Madera and the employee said "because we are nicer" I hope that the Corte Madera store will be nicer to customers. read more

I was a bit concerned by the negative reviews, but shouldn't have been. Yes this store is busy, yes, this store is intimidating with all the bustle and commotion, and yes, this store is efficient. My person got to me very quickly; I expected to wait. He answered all of my questions efficiently and thoroughly. He even explained to me why I didn't need the top of the line and how to effectively work my photo storage dilemma. Excellent rep, I'm sorry I didn't get his name,but he gets a gold star! a+. read more

I wouldn't even give 1 Star! We made an appointment for a cracked screen at 4:40. Once the technician Sean looked at it, he said they couldn't do it because they closed at 6. We asked to talk to manager, Josh, and he was just as much of a douche. Horrible customer service that they wouldn't spend the 1 hr to fix the phone in which the appointment was made for. I would understand if we were walk-ins but they are just Lazy pieces of crap! read more

My experience trying to work with Corte Madera Store yesterday and today. First I would like to say it took a significant effort for this person to not transfer me to tech support. My app.t was for 1/17 at 2PM. This morning I needed to cancel due to schedule changes...signing in to cancel my appointment - and I don't have an appointment. I called the store yesterday twice at the advice of tech solutions...and felt both times I was taking someones time away from a sale - I was just another customer that needed help! I love all of my apple devices and the tech center was great and patient...the retail store not so much read more

I live overseas and don't have an Apple Store anywhere near me. I bought a 15" MacBook Pro from the Corte Madera store in 2012 with apple care and other accessories, two days before I flew back home. The camera never worked and I've been unable to use it for it's main purpose, to keep in contact with family via FaceTime/Skype. I came back with the macbook less than a year since purchase hoping they could at least do something to help. I didn't have time to wait for repairs as I obviously have to go back home. I was hoping that I could have swapped it over or even paid the difference for a new one considering it was under 12 months old and faulty. No such luck. "There's nothing we can do" (Other than them waiting for parts to be ordered and repairing the display?) I could have had it repaired sooner had I managed to get an appointment, though I don't see why I should be repairing something that never worked since purchase. Very disappointed. Also disappointed that the manager never bothered to check what the actual issue was and just barked orders to the poor staff who felt just as helpless as I did. It's not often you would get a customer from overseas come back to the store about a product. I guess there's a reason why. read more

I took my Iphone 6 to the apple store because I was having trouble with it freezing up and I could not listen to my voicemail messages. The store was extremely busy and the wait time to talk with someone at the genius bar was ridiculously long. To make a long story short they didn't want to take responsibility that the problem was Apple so twice they sent me to Sprint my service provider after two visits to Sprint and four visits to the apple store my phone had to be reset back to manufacture specs. During one of my many visits I talked with a lady supervisor who refused to help me and sent me to Sprint. That store is enough to make me think about going to an android phone! read more