Poopoo for customer care at this store, arrogant, condescending & just plain rude, we came to get a speaker issue fixed on our iphone5s and were basically scolded the whole time by Jim, they wanted us to go away but all we wanted was our phone to get fixed. Oh, and I needed my iPad looked at and they didn't care to be bothered. And Brent blew me off too. read more

This Apple store unnecessarily took a pound of flesh from me today. I didn't have much choice. You see my phone stopped charging last night and I had a 10am meeting in SF. So I hop in my car and arrive at their front door at 8:55am. Well I had an iphone 6- perfect condition, no cracks no scrapes. But as some of you can attest- it seems that each software update (ie. Older than 6S) adds more glitches. My worst glitch is that the phone would squelch at random times through the speaker. It would just make a loud radio sound- no matter if the phone was on silent. This can be embarrassing in meetings, dinners, movies, well really all the time. But that's another problem- not the one that was immediately impacting my life. I needed a working phone and one fast. Maybe my phone just needed to be cleaned? I wasn't one to say. Well upon my arrival- the apple guy tells me that they can replace my phone. I thought "this will be a while" but I appreciate them addressing this issue (phone not charging). Upon further investigation another apple guy said that the pins inside the charger port were damaged? I didn't know my phone has pins- but ok what does this mean. Well I guess it means that I get charged full retail price to replace it... Ouch. Upon this uncomfortable decision I asked about the squelching sound... His response- "well, being that I can't charge your phone- I can't confirm that" Ouch- but I guess he had a point. So- I'm not a big fan of apple right now. I wasn't looking for a new phone, but they charged me $399 plus tax to replace it. read more

My older Macbook Pro (which serves me well with graphics I do at this moment) would not turn on after I left for couple days. Due to not being able to start it to run diagnostics, I decided to make an appointment in Corte Madera Apple store maybe they could help me. I was able to run the SMC reset eventually after trying for a while. I was able to start the computer for few seconds to see that the battery is completely dead and there is no battery to be found, which I guessed by the computer behaviour with blinking Sleep indicator light, that the computer had not have enough juice to wake up. But that also could mean something else, where I wanted to get the diagnostics from an Apple professional before I open my computer replacing only a battery. I met up with my "Genius Bar specialist" who immediately sort of sarcastically laughed at my computer, and said the Sleep indicator light is a bad sign, and that's for sure logic board (the problem is my logic board is only couple years old, and will last much longer) so I'm looking at him asking what does he mean, while watching him pretending to do a reset by pressing incorrect buttons to wake up the computer and telling me It's not working, as it's not turning on at all. In that point I'm looking at him, and telling him if he does the SMC reset correctly it will turn on for some slight time, he ignores me and unplugs the cables saying my computer is crap, while I turn to the computer do the SMC reset myself and my computer turns ON, and he's like "oh it's not working, just look at it, this is a bad sign! BUY A NEW COMPUTER!" and walks away. I had a moment of absolute annoyance how I got treated because I did not come in with a fancy new computer and possibly knew more than the *Wanna Be Tech Bro* who was only able to score a job in retail/customer service and was trying to trick me right in front of my eyes pretending he can't turn the computer on and arogangly telling me "buy new computer", haha! Good luck to you aging out Wanna Be Tech Bro, whoever you are at that store! PS: I fixed my computer at home myself in 15 mins., and there's nothing wrong with my logic board! read more

Beware of the up selling on repairs here.... I had a MacBook Pro which I had a coffee spill on. The machine did the requisite 3 beeps indicating an issue with the RAM chips. After reseating the RAM did no good I ordered the 16Gb chips for $70. As it was a crucial business machine I went to the store to see what they thought it would take to repair it. The kid who saw me, took it into the back for 3 minutes are returned basically saying it would be a multi component repair, costing circa $775. I decided to try my $70 fix with new RAM, which, guess what, worked! I believe the word is to do a quick inspection and offer to replace all regardless of what the issue is. It's a bit like auto shops 20 years ago, where they charged for work they never did. My recommendation is that you bring your broken machines to an independent computer repair shop.....I think you'll save money. read more

The customer service is pretty much 'just okay', it's what I expected, but with all the hype about the iphone 5, and how Apple stores in general are always packed, it's not the best vibe for a customer like me. For a store like this I guess I expected my sales experience to be a bit more personal. Not '"okay, you, go there - he'll help you". No smiles, no 'how are you doing today?". Is that a bit much? I don't know. And yeah, I finally broke down and got an iphone....4. The service I received seemed the bare minimal, not a very memorable, write home, kind of experience. Tell me again why I should be lucky to be getting an iphone? I'm still scratching my head... read more

The Corte Madera Apple Store has grown into a favorite, must stop whenever at this mall. The cool people have been promoted, the yuck yuck ones have moved on. The best kid corner lets mini-test drive software on the latest iMac systems. A very fresh location with very efficient staff. First gen iphone on the first day, and the time between standing in line and getting my phone and accessories was even shorter than our typical visits! Great holiday services as well! read more

this Apple store is smaller than other ones I have been in. It has been packed the last few times I was there. This weekend when I came in, despite it being a ZOO of people, I was assisted and made a purchase within 5 minutes. I appreciate how friendly the staff is as well as how many staff their are. They also are pet-friendly! read more

I'm so disapponted with Apple! I've been a great customer and pretty much buy everything with an apple on it. You could call me a junky. I have paid $100 for a one to one card ever since they introduced it. Mine expired because of personal family reasons so today I went in to renew and found the only way this really good customer could have a card is to buy a new computer! If my card had not expired I could have renewed the service. I was never noticed of the change in policy. I'm not sure I will ever buy Apple product again. The young man who helped me did try to help but the manager was to "busy"I'm sorry Steve Jobs is gone because he is about good customer service. read more

WATCH OUT! My mac mini problem was mis-diagnosed but they wanted to charge me anyways for the repair. My hard drive was replaced without verifying I had back up and all my data was lost and they destroyed the old hard drive so there was nothing I could extract the data from. This ineptitude has cost me well over $1,000 Staff was defensive, there is no real personal connection with you as an individual. This place is packed at all times and personal attention is not really personal. read more

Extremely unfriendly & unaccommodating . Their power adapter cords have been problematic as long as I've bought Apple . I've bought four... They are a money maker due to their poor design. The store manager Leroy could have made the call to give me a free/ discounted one since I 've paid for four in the last 2 years . He was cold as ice and rude. I will take my business elsewhere! read more

Very Helpful, people are so crazy thinking it's bad!! They helped me right away. They even welcome you in the store! Amazing experience. Thanks Apple! read more

The new store is a not a store, it's a chaotic mess. Literally (1) ONE of each Macbook and iMac on a table. The same tables that the Geniuses and others use to help with service needs. No one has any idea who needs help with what...are you buying something or dropping off? As I told my wife, once we are in the store, we can literally stand here forever and no one will ask if we need help. Oh...and out of the corner of my I saw one of the sales people touch my 10 year old daughter on her head. She ran to us and I confronted the sales person who had a bemused "what wrong with that" smile. I WILL NEVER shop the Corte Madera store AGAIN. read more

I remember coming here with my brother a day or two after receiving our new iPhones in the mail and this Apple store did not have any cases available yet. Mind you, I got this iPhone weeks after its release date. Well, fortunately one of the kiosks nearby had some cases available. Plus, we spent significantly less than we would have had we bought them from the Apple store. So... thanks? read more

Jason was unbelievably helpful. I came in today with questions about a laptop for college. Not only did he answer all my questions in a simple way to comprehend, he did it with such patience. Excellent customer service. read more

I spent more than 5 hours, and 3 visits In the store this week, trying to resolve my issue...only to be continually disappointed. Finally, they agreed to swap out my phone, but discovered that there was no other phone in stock that matched the previous phones specifications. So now I must wait until "sometime next week" to swap out the phone. Because this issue is affecting the data and wireless usage on the phone, I am being charged overage fees for the data plan on my monthly bill. This issue with my phone has resulted in $45 in overages this month, and we will continue to be charged more and more until the phone is swapped out. I am extremely unhappy with Apples lack of urgency in this matter, I wish that I could take my business elsewhere, but now I am locked into a two year contract. read more

It has been a long, long time since I was impressed with customer service in any capacity. Like all of us, the majority of my experiences with "customer service" have sucked a large, steaming turd. ( ex Wells Fargo) This, however was the glaring exception. I walked in and was greeted by HOARDS of customers. This is going to be a geek-filled nightmare, right ? Wrong. Yes, there were people everywhere but what do you want ? This is the only Apple store in Marin and the only one from Petaluma to SF. ( stupid move on Apple's part by the way.) The impressive part? There were about 25-30 Apple employees waiting to help and in a word they were "fantastic". I admit I was cranky, because I had ordered a skin for my new Iphone from an online dealer that sucked. ( hence my trip to Apple) I was approached within two minutes and asked if I needed help. Sure, he stared at my cleavage the whole time but if I have to carry these things around, I might as well get something for it. lol I bought a protection screen and shell. The screen was a bi-hitch to put on. I was so frustrated. Another employee replaced the one I had been trying with ( it was full of dust :/) and spent fifteen minutes putting the new one on my phone perfectly. He then answered my questions about my new phone and was very knowledgeable. It takes a LOT to impress me. I worked in retail management for years and I know good customer service when I see it. Bravo Apple. ** "Yelpers" w three-five reviews and no "friends" are not worth referring to. read more

Went in to apple store and had my phone (iPhone5)looked at for some software issues , right away the employee diagnosed and figured out my phone needed to be replaced , she went ahead got a replacement .. ( had an appt at 1200 noon got attended 5 min before and was out within 15-20 min) Good job read more

I purchased my first Apple product two weeks ago - an iPad2. I dropped it (!) hard and it skidded across the asphalt and landed face down - magnetic cover off. OUCH! Ran to the Apple Store. Genius Bar was closed. BUT, seeing my upset, an exception was made. Kevin, Genius now on overtime, rescued me and my iPad. Problem solved. Steve Jobs would be proud. read more

Just a quick review..went to the Apple Store in Corte Madera on 'black friday'. Bought my first ipod (touch), saved $30 and was well treated and well instructed by 'Eugene'. Kudo's to his skills as a teacher and very personable. Very satisfied.. Mike W read more

This is really more of a criticism on the computer than the store, but it's the only place I know to leave a review. I changed from a three year old PC to a new MacBook Pro, and I've been having so many problems with it after three weeks that I've had to be on apple support almost every day. All I run is microsoft office, adobe acrobat, and chrome and the computer completely freezes at least ten times a day. Apple support keeps giving me time consuming tips on how to speed things up but it never helps. I wish I stayed with my old PC. For all its problems it was still light years faster than my current mac, and half the price. read more

Let me start by saying how much I wanted to like the customer service at the Apple Store. The people there are so nice, and I always walk away feeling great about it, but then I get home and discover there were some SERIOUS ERRORS that occurred. My first experience was a repair on my macbook. I took it in and spent a flat rate fee of $300 to replace everything wrong with it. This would have been a good price, except when I get it back 2 weeks later it won't even power up. Of course they take it back to repair it free of charge. Well, I get it back two weeks later and it works great for a total of 31 days. On the 31st day it, once again, won't even power up. Did I mention that the warranty expired on the 30th day? Round two. I go back to buy a new computer to replace the one I spent $300 dollars not to fix. I ask for the base model macbook pro retina. The sales clerk confidently sells me my computer and I feel great about. Well, I get home, look at the receipt they emailed me and realize that my computer is not, in fact, the base model. It's the one step up so I am out an extra $200. Of course, I'll be returning the computer. We'll see if things go better on round 3. read more

Big believer in Apple products. As a recovering PC user, can't be more thrilled about my iPad Pro 10.5. It is a privilege to own these devices. Apple stores have something unique about them. They're a place to always go to. Staff are professional and knowledgeable. They care. Tim Cook is a kickass CEO and hope he continues to stay for many, many years. About this specific location? Nothing really except just a great place to get what you need. Apple even has things to do there now. Love Apple. read more

I am disappointed with their "Genius" customer service for a replacement for my i-pad under Apple-care. After I checked in for my appointment, I waited for half an hour to find out it was cancelled by mistake. I have been in the store twice to pick the replacement up after receiving an email notification and a phone call that I returned to ensure my order was in place. "By mistake" the orders have been cancelled. I asked to discuss the matter with the store manager as the "Genius" told me he couldn't make an i-pad appear to me. I am waiting for the manager's phone call for the replacement, let's see how long before I learn she was the manger" by mistake". Isn't that "Genius"? read more

People that work here are very friendly. No complaints as far as personnel goes. Main complaint is that this Apple store is ALWAYS packed. Doesn't matter what time or day of the week you go in. If you're looking for a walk in appointment prepare to wait at least an hour. If you plan on making an appointment in advance, plan on earliest time slot being 5 days away minimum. read more

Apple Store - Corte Madera - RIP old iPhones. Need to be replaced. So expensive though. - IT Services & Computer Repair Near Me - Corte Madera, California

I received my replacement in a very timely manner, having that said; it is worthwhile to just use their online service if you need a repair rather than going through appointment and wait time drama. read more

Shockingly horrible service from Apple Corte Madera today. My partners iPhone suddenly broke so we went to Apple Corte Madera hoping to quickly buy a new phone. Note - we did not need any help setting it up, just simply wanted to purchase and be on our way. ~10 employees were standing outside, 10 more in the store at 11am when the store opened. Employee to customer ratio was 7:1 - if I'm being generous. We approached the store as it opened in the morning without an appointment and were told to talk to two guys about booking a shopping appointment. After waiting for them to finish talking with each other (not helping a customer) they rudely told us we need to book an appointment to quickly buy an iPhone and they don't have any time until tomorrow. When we asked if they could book it for us - they looked at us like we were dumb and said no. Reminder - the iPhone is broken so we cannot access Apple website to book. By the time we got to a device to book on our own, all appointments were booked until later in the week. Just horrible service from Apple all around - from the shopping process to the employees' attitude. If you need a new phone - suggest going to provider directly to avoid putting up with inefficiency and rudeness. read more

Went to Apple to compare the price on a new iPad Pro vs the Amazon price on a bundle with the same iPad Pro. The deal on Amazon is better than at the Apple store and Apple won't price match. The associate assisting me was friendly, confirmed I was comparing apples to apples (Witty Right?) and said I should buy from Amazon because it was a better overall price with the bundle. read more

I'd pick zero if that's an option. Just need to get the battery changed on iPhone 6. The first time was to fill out "paperwork". Went back the 2nd time after I received the notice of the arrival of the "part". I was notified to go in without any mentioning of time limitations. I got there after 6 pm. Even though the store doesn't close until 8 pm, they said that it was too late. I asked that if I come again, could the same thing happen again. They said possibly yes. I asked to make an appointment to avoid wasting another trip. I was told that an appointment wouldn't make a difference. I still have to try my luck. Omg! Can they make it any more difficult? To have my tooth pulled wasn't as painful. read more

Not a complaint about the Corte Madera store, but of the Apple Watch. My screen cracked, the store sent it in for evaluation, and they claim there was sign of an impact. I can't argue with that, but of all the watches I've ever owned this was (a) more than 10 times the price of the others and (b) the only time I've ever damaged a watch glass apart from scratches. The "repair" cost is $289 and even with AppleCare it's about $70. The lesson is don't buy an Apple Watch if you lead an active life. Carrying a $400 status symbol on your wrist is for the sedentary and the self obsessed. You know who you are! read more

I could not be more pleased with my most recent experience at the Apple store! Went in on Saturday around 6 to buy an iPhone, and almost did not go in - it was wall to wall people - then we realized the iPad had come out that day (duh). We hesitantly ventured in anyway, and were greeted right away and sent in the correct direction. Juan helped us, and I swear - we were in and out in 10 minutes (this includes my inane questions as well). Juan could not have been more friendly or helpful, even with the countless customers talking about only the iPad. Very, very impressed, and will now consider Apple for more of my tech needs!! read more

They seem to always be busy. I arrived before 10 am. (when they open) I didn't have to wait, and I got a "genius" named Julian (nicknamed Thunder) 5 stars all the way! He was terrific, and was very patient helping with my questions Thanks Thunder Bobby read more

I was really put off by the treatment I got here, but after reading some of the negative reviews, I think I know why. Yes, this is a rather upscale mall (nordstrom, a anthropologie, no louis vuitton or cartier territory here) but certainly plenty of nice places to shop. This morning, I came to the store today to buy an iPhone X 264gb (it was a early morning drive from Sacramento, after my 64gb X turned out to be inadequate storage i had no choice- this was the only store that had one, it was either wait without a phone for several weeks). I got my phone, but not without some pretty creepy, aloof help that was a bit more than rude. A man named Ray, late 30s, beard, caucasian, 6'2ish was definitely the rudest customer service i've ever experienced at any apple store in sacramento la or elsewhere. It started with a really terse tone, then when making conversation during the 15 minute or so transaction i got this gut feeling it was something about me that bothered him. Either that or he's just a jerk. I dont think it was because I am a gay guy I'm not pulling that card in 2017. Maybe it was that all i did was shower with very plain clothes and a ratty sweatshirt showing up right before 10 from sac. Anyway. I made conversation like "its hard to believe the x is so in demand this is the only store that had it this morning". He looks at me from the side of his face & says "why?". Woah. Okay. He made the transaction & served his purpose dont get me wrong but with all the charm of an encarcerated convict. At EVERY other apple store I've been to, customer service has been the best anywhere. Smooth, friendly, skilled people who are downright impressive at what they do. And this one was an a$$hole. At the end of the transaction, i used my typical manners after swiping my card for tax & taking my new phone thank you this way or that, and casually went to shake his hand & he stood there, without shaking my hand like a snooty sommelier on the right bank of Paris who Hates tourists. That was when i really got the feeling it was something about me specifically. Thats how it intuitively felt at the moment. Either way, this is really uncharacteristic of any experience I've ever had at apple, & I dont think I'll be back at this particular store unless I have to. Maybe Marin people, and the social climate they live in, is so affluent and staid that I was merely showered in ratty clothing because I had to come here from sacramento and be here by 9:30am. The customer service I had here might have reflected that. I've been to the ritz carlton kapalua and they would never. South coast plaza at stores like gucci or louis vuitton where i got my keepall 55? friendly people to me. this was daft and rude. whatever his problem was i am not ever dealing with this place again. furthermore, I emailed the store to complain, and I received an automated survey to fill out rather than any sort of management responding to me at all. SO. Basically a store where things cost thousands of dollars, even when you're a paying customer, with customer/management service akin to walmart. totally my experience. read more

Purchased a $3,000 Mac only to have it crash after two months. Apple is extremely difficult to deal with and refused to give me a new computer. I spent hours on the phone and computer attempting resolution only to have even more of my time and money wasted. Apple does not stand behind their product. read more

I agree with another recent reviewer. Customer service is really poor. Friendly nice welcoming person at the door, but the tech person that "helped" us was rude and talked down to us and then vanished. Apparently she didn't like that I was questioning what I was being told. I actually did my research before coming in. Ultimately Apple was no help so back to the drawing board AND after another google search we actually found a solution. We needed to remove a forgotten restrictions passcode. Apple should have a way for you to be in store with proper credentials and remove it. Lame they don't, lamer that the customer service at this location is so rude. Perhaps some training on customer interactions is due! read more

No customers in the store and expected to wait 30 mins for a "reservation", just to overpay for a new watch band? Would have been in and out within 2 mins but I'll go to Amazon instead. read more

I just had the best apple store experience ever. I went in to get my battery replaced thinking that since my phone was a couple years old and the battery was draining quickly that that must be the problem. I was greeted by two friendly people at the front and referred to Josh. Josh and Austin ran a test on my phone and were both so friendly and helpful. They let me know it wasn't my battery but actually the way I was using the phone and the apps running in the background. I didn't end up having to wait for a genius bar appointment and was able to walk out much more knowledgable about my phone and the battery in it. I have literally never had such a good experience in an apple store and I will tell everyone I know to come to this store if they have any problems. Can't thank Josh and Austin enough for all of their help today!! read more

Reading these reviews that service was terriable - OMG you have to be kidding!!! Service is fantastic! The fact that you can bring in a 6 year old computer and they take the time to reformat a drive and new system at NO CARAGE. What other store does this?! That is just one ecample of many visits. They know their products and have many advisors to help! Yup it's busy! Good products that bring us all in! Drew read more

I'm here at the Corte Madera Apple store right now, These folks definitely give you the impression that THEY are doing you a big favor by doing business with you. I just saw an elderly woman walk up to one of the many Apple employees standing in front and say "can I ask you a question?" His answer "no, you need to go to the back of the line". No common courtesy whatsoever! read more

My son got me a iPhone 10XR. And was confusing with 2 different accounts, to say the least. Jhakarra help me unravel the mess we had... she is worth her weight in gold! I felt I was in good hand and she was knowledgeable on all aspects needed to correct the issue... Joellen read more

Every Apple store I gone to has been busy where I can not get any help. I love Apply products but can somebody please help me out? I can understand that this location is in a busy area. I love fooling around with the Macbook. I have not invested in other Apple product. read more