I had to wait maybe 20 mins before being seen as I was a walk in. Came in because my front FaceTime camera wasn't working. However my front camera worked to take photos. It was super confusing. I exhausted every setting, reset, restart that apple online support told me to do. I came in, waited and Cameron helped me. He was amazing! He took all the same measures I did to see if it drives the issue, but nothing worked. He even showed it to other coworkers because they've never seen this issue. He then made me aware I'd have to leave my phone and I might have to pick up on a few days, however that wasn't going to work for me. Living in the valley and having to get back and fourth, so he told me to give him before closing (this was around 730pm so closing was coming up) He said come back 15 mins before closing and it should hopefully be done. He was right! He was super knowledgeable and was able to fix it in time for me. I also didn't get charged anything since it was still within my coverage. read more

Just was at the Apple Store and people are waiting on staff. Up to 5 people for each WORKING employee. Meanwhile 2 employees are walking around not helping anyone and I overheard one tell a worker, I don't want to do anything. Her reply, I hear you. I approach and ask why those two were not helping customers and I was told to wait my turn. $300 sell cancelled and I walked out of the store. read more

Great employees at this store, I asked for the young man's name but completely lost it from my mind, we picked up a phone via order online and the gentleman managing the customers kept us informed of wait times and was very professional. Young man got us the phone and informed us on how to extend phone battery times, very helpful and courteous! Great staff here! Very fast and efficient! Great selection and value! read more

Apple Stoneridge Mall - iPhone 17 pro - Electronics Near Me - Pleasanton, California

Had an apple phone having faulty charging pin. The insurance we bought from AT&T did not work. However the Apple staff was quick to find a solution that the phone is new, so Apple Care or warranty will cover it. This would cost zero to me. Which was amazing. Bright store and wish stoneridge mall felt safer. read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

Ordering and scheduling iPhone pickup through the Apple Store app was quick and easy--great online experience. However, the in-store experience didn't live up to Apple's usual standards. When I arrived for my appointment, I expected at least a basic level of acknowledgment or guidance. Instead, several employees were standing around, visibly bored, and no one greeted me or offered assistance. I had to go out of my way to flag someone down to complete the pickup, which felt a bit awkward considering I was there to pick up a brand-new device. For a company known for great products, the lack of acknowledgment and customer service was surprising. read more

Great service. I was able to get an Apple Vision Pro demo immediately without an appointment! It was so cool! read more

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My experience at the Pleasant Apple Store was really frustrating. I was told when I entered that I would have to wait half an hour, but I waited for over two hours and no one responded or helped me. When I finally asked about the delay, I was told I would have to wait another 40 minutes. Meanwhile, I watched several customers who arrived after me get assisted and leave. No clear explanation, no apology, and no order in customer service. It felt chaotic and very unfair. If there was a reason for the delay or some customers had appointments, they should have been informed in advance. I came to this store expecting Apple level service, efficient, professional, and respectful, but this store did none of that. I ended up leaving without any help and I don't plan to come back. Very disappointed. The Pleasant Apple Store needs to seriously improve its customer service and management of customer visits and wait times!!!!!!! read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

It took less than 3 seconds after I walked in to get help. Then the process of buying a new phone took aprox. 10 minutes. The longest process of it all was just waiting for all my apps to transfer. Smooth experience, great customer service. Crowded and somewhat busy but they were super efficient. Thank you Hugo! read more

Hard to believe this Apple location and the one in Walnut Creek are owned by the same company. To start with there are no greeters anywhere to be found. We spent 10 minutes wandering around a packed Apple store simply looking for an employee who could put us on the help list. We ended up in the online order pickup line and obtained a spot. From the time we arrived until the time we left was a "wonderful" 60 minutes. Unfortunately the gentleman who helped me couldn't explain why my phone stopped doing something it was doing since I got it other than to advise link it to my cloud account. Which made no sense to me as it was working fine for months w/o being linked to anything. I'm off to WNC today to get some real help. read more

One tip, make an appointment online before you head over. Our appointment was for 3:40, arrived 10 minutes early to a sea of customers all over the store. They checked us in and asked us to take a seat on cubes that were clustered around in a specific area. Within 10 minutes a nice gentleman came to ask how he can help. I hadn't been inside this mall in a long time. I had time to walk around the mall three separate times as my husband waited to hear what the next step was to resolve our problem. Overall, we were passed over to three employees. All very kind, engaged and ready to help. Christian was the third and he was extremely patient and tried all kinds of things but to no avail. I noticed it was 5:30 as we were waking out of the store. People who had dropped in were given a time to return in two hours! The numerous people working here are attentive and eager to help. Unfortunately, our problem could not be resolved during this trip but appreciated that they all tried very hard. read more

Had an awesome experience today at Apple. Alex was great and accommodating. Place was organized. Every person who helped was professional and knowledgeable. I was completely impressed with the attention and professionalism of the whole team. read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

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I made an appt with the Genius Bar~was having a couple of issues w/my iPhone. Was helped within a minute, I'd say...answered the employees questions, he said it'd be about 8 minutes (great, & I was early) So, was waiting ~other employees also asked if I was helped...very nice, and I responded that I had and I was just waiting. An employee said you've been waiting a bit, can I get your name & i'll check up on your status. So, he did check-thankfully-and he stated that I wasn't put into the system!! Well, thanx to the second guy looking out for me, everything went smoothly & I felt like I was in good hands. (I wish I got the names of those who helped me so graciously). AND to the employee who didn't put in that I had arrived for my appt!! ( the employee was lite white, thin & balled ..courteous tho) MINUS TWO STARS BECAUSE I WAS EARLY TO MY APPT, BUT WAS NOT CHECKED IN BY THE FIRST EMPLOYEE read more

Rotini and Mark took care of my iPhone issues right away. We traveled here and my phone caught a glitch. I had tried everything suggested on the Apple support online. Thank you for helping me and for the conversation. read more

I was very pleased with the service. The staff is really helpful and educated me on so many things. I'm very pleased . It would be 5 stars but I couldn't find the Apple Store at first. That's a mall problem , not an apple problem. I found that my work discounts made my day so much better since I had to get a computer and an I pad. They fixed my phone right away and couldn't fix the eating problem , yet gave me great suggestions . I will be back read more

Apple Stoneridge Mall - I needed a new computer so they help me greatly. Omar was fantastic. - Electronics Near Me - Pleasanton, California

We needed to replace a Belkin screen protector on an iPhone 16 Pro Max and had a pleasure of working with Ibrahim. He was extremely helpful and assisted us with replacing the screen protector and he answered all my questions on new iPods and new Apple Watches. Ibrahim is a very knowledgeable, professional and very helpful customer support agent and I would like to thank him for all his help. read more

Santa had brought a new cell phone. The 17. Something was wrong why the software for the antenna. Apple location was busy yesterday BUT the staff that helped me was fantastic! It was busier than before Christmas that's for sure. Manager swap out phone and I was out of there in 20-25 minutes tops! Original I got the phone through T-Mobile on an upgrade that was shipped to my apartment since they were out of inventory. Thinking out of box THANK YOU Apple. A happy customer experience for sure read more

I fully understand the low rating of this store. I arrived at my pickup time and everything was already paid for. Lady scanned my QR code and said someone will be right with you. 10 mins later, nobody. Go back to said lady. See her walk to mgr discussing the situation while giving me side eye. Still nothing. Then I go straight to mgr and demand to get my iPhone. There is nothing more condescending than to hear "I understand sir". No you don't understand. I want my iPhone so I can leave. I'm not into the whole Genius Bar bs or lounge experience. I just want my phone. The mgr finally got it and was so deliberately slow in scanning it I couldn't believe my eyes. The people in this store are totally condescending, to the point where this is my last apple product. I hope Apple sees this but they probably won't. Never going back there. I'd rather drive to Walnut Creek if I have to. The phone performs as expected so this is not knocking the iPhone. read more

We had an appointment to set up our new Apple 17 Pro phone. The gentlemen that helped us was trying to service three people instead of focusing on us. Then he transferred us to another person that is supposed to help us set up the phone. That person was trying to help five or six people set up their phones. The result was that no one got their phone set up. Meanwhile they have a staff of people standing around looking like they need help. There could be nothing more frustrating than coming to this store to buy a product. It's a shame because they make good products but their service and customer are so poor. read more

Apple Stoneridge Mall - Stoneridge Apple Store - Electronics Near Me - Pleasanton, California

Although I have outgrown my desire to have the newest mobile device (in my early 20's I would carrier-hop just to have the newest device), I like to upgrade my iPhone every 3-4 years to take advantage of the refined cameras. After watching Apple's unveiling of the iPhone 15 Pro Max (am I the only one that still gets excited for their keynote presentations), I was sold on purchasing the phone upon release. The day of the release, I hopped on Apple's website and was able to secure two titanium black iPhone 15 Pro Maxes. Unfortunately, our local Apple Store (Arden) did not have them for on-store pickup; therefore, I purchased them from the store in Pleasanton for next day pickup. Upon arrival, I was warmly greeted by a friendly employee named Branden. Branden immediately scanned my order confirmation barcodes and informed me that an employee would be bringing the phones out shortly. While waiting, Branden asked me if I needed any accessories, specifically a new power cube (since the new iPhone now use a usb-c charger that is not packaged with the phone). He also informed me that Apple has free workshops that families can attend (we plan on booking sessions for the iPhone photography and the videography workshops). Two minutes later a friendly employee by the name of Steven, greeted me and handed over the phones. Although I wouldn't quite call myself an Apple fanboy (although I could never see myself going back to Android devices), I am a huge fan of their streamlined and efficient products + customer service practices. Thank you Apple Stoneridge Mall! read more

Apple Stoneridge Mall - Cannot wait to take some amazing food and drink photos with this amazing camera! - Electronics Near Me - Pleasanton, California

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I was here for the battery issue of my laptop. I reached here much earlier than my appointment and still the moment I entered, I was asked by one of their representatives and after understanding my purpose of visit they immediately referred me to a technician who diagnosed the issue after going through a few checks and gave me options to choose , where one of the option was not to worry about anything except that I can use my power cord. It saved me money and I was really very happy with the service and the suggestions that were shared with me. It was a wonderful experience, thank you. read more

Service was great! Make sure u make an appt its faster. Big selection of everything but I was their for an issue with my mini ipad. They give free classes flshoyld check thembout if for just that! read more

Booking appointments online for the Genius Bar is pretty easy. I recommend them because they don't always take drop-ins if they are busy, which is hard to predict. I had brought in my 8 year old MacBook that I hadn't touched I years and wouldn't turn on. Quick checkin process and was walked through the troubleshooting steps (which is so nice cause I can learn from it) They ended up checking it in to work on since it required a few more hours, and called me once completed same day! Had there been hardware fixes it would have incurred payment, however their software fixed and tune ups fixed the problem at no cost! Really appreciate this service from Apple. read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

My pickup experience was fine here-- not great and not terrible. The main gripe I have is the unprofessional treatment of my service dog. HOW PICKUP WENT: I ordered online for pickup. It took about two weeks to be ready. It's weird that there's no desk for pickup or help or any kind. The employees just roam and if you look confused, somebody will eventually ask you if you need help. No signs like "pick up orders here" or "find an employee at x location for pickup". They scanned my QR in the middle of the store and told me to just loiter there while they got it for me. I can imagine this being really confusing for older customers. I think the only reason I was approached so fast is because I was accompanied by a dog, which brings me to: THE DISABLED EXPERIENCE One thing I didn't like is that not a single staff member respected the basic service dog rules. Sure, they let him in, but then employees kept stopping to try and say hi to my SD-- huge no-no-- and the one that helped me kept asking what his name was while speaking in a baby voice to him. One reached out as if to pet him, which was crazy! It was a really disrespectful experience that stresses both my SD and me out. They should have been trained in proper SD procedures and taken the hint when both he and I were clearly uncomfortable with their behavior. If you're working with people, you should know the bare minimum about this kind of thing. That really disappointed me!! read more

Apple Stoneridge Mall - SD on the lookout-- he is perturbed by the number of employees who have tried to interact with him. - Electronics Near Me - Pleasanton, California

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Monday, the 11st, a notice on my iphone 10 about a "cellular" issue appeared.-phone won't transmit nor receive calls and text anymore. software update required but iPhone can't do it. Decided to go to store since I don't have wires to connect to computer to do it. Turns out a software update wasn't the solution though tech support hinted it was. Apple associate says it's an antennae issue. She noticed a !symbol in upper right corner. She also did a diagnosis via a cable. They won't do repairs anymore. Can only Exchange for another iPhone 10 for $595. I declined since I thought I could do better elsewhere. Booked an appointment with my iPhone guy immediately via Yelp since my email isn't available on my iphone/iPad/failing HP elite desktop. read more

Apple Stoneridge Mall - Cellular issue on iphone-won't send/receive texts/calls. - Electronics Near Me - Pleasanton, California

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I took my iPad to the Apple Store at Stoneridge Mall and had a very disappointing experience. I was told the screen is "not replaceable" and that my only options were to pay approximately $600 for a replacement unit or purchase a new iPad at full price. No alternative repair path or explanation was provided. For a premium device, this type of response felt dismissive and left me without a reasonable solution. My family and I have long trusted Apple products because of their stability, performance, and long-term reliability. That is why this situation has been so frustrating. It is difficult to understand why such a premium device cannot be repaired when the issue appears to be a failed component with no physical damage involved. read more

So all of a sudden, my cell phone signed out of my emails and I couldn't figure it out for the life of me. I tried to get support online and had no luck. The Apple store is about 10 minutes away from where I live so I figured I'd give it a shot. I was a little bit intimidated because I knew that usually there's a long line or you have to set an appointment and come back in an hour or two. I happened to luck out today as I walked in and I was greeted by a smiling Suyon. She seemed very confident and eager to help me solve my problem. As I was struggling with my passwords, she remained very patient with me.At one point, she went into the back room to consult with a technician and voilà I was signed into my emails again on both of my phones and I'm very thankful that I caught Suyon on a day that she works during the week. Thank you, Suyon! read more

approached an associate for assistance, and while they assured us that help would be sent, we waited for about 20 minutes without any follow-up. During that time, we noticed several associates walking by without offering assistance. This experience was disappointing, especially since we were interested in purchasing the new watch release. We believe that timely customer service is essential, and we hope you can address this issue to improve the shopping experience for future customers. Off we go to Best Buy! read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

I called ahead of time to get an appointment for my iwatch to be repaired. The location is 50 miles away from me. I made the appointment and drove all the way over there just for them to tell me they don't even repair watches. The guy who checked me in even told me they'd be with me immediately for an estimate. Both of these people were aware I did not have Apple care and warned me it would be an expense to fix. They finally met with me then gave me a sales pitch about buying a new one and even told me it was all my fault for not purchasing the Apple care plan. Absolutely absurd. Apple is not what it used to be. Steve Jobs is rolling in his grave. I am going to have to switch my laptop to windows and my watch, cell, and tablet to android. What a shame. read more

All of the employees here are super helpful, honest, and knowledgeable- pleasant to work with and really tries to make your experience here great! I had help moving my data to my new phone and it really didn't take as long as others had warned me of which was nice. My experience with the staff felt genuine and I did end up learning more about other products while I was there. I would say they have a good selection of Apple merchandise, but limited to just that. If you wanted help adding a screen protector and it wasn't one of the ones you had purchased from them, they would decline to assist only because they wouldn't had been able to pick up another in case the first defaulted. Value of service is top here in my personal experience and I would recommend this store to others. They valued my time and really listened to my concerns. While I don't think anything ever truly goes on sale, the value of their products is what is to be expected. read more

Ultra disappointing experience. Spent $500 on a MacBook Air keyboard repair (warranted) but the clerk (Taylor) and customer service team 'leader' Ali refused to allow me to return the external keyboard originally purchased to correct the problem. Reason: beyond the 14 day return window. Um...okay. Take the $500 for the repair but disallow a return on a product RECOMMENDED by an employee to solve the problem? Really? This will be my final Apple product. Period. read more

I wanted to personally thank Brian for being such an awesome person! Every week I would go into the mall and talk to him about purchasing a specific item not once did he ever say are you ready to buy this thing finally or anything like that. But he help answer every question that I had wow, I ended up purchasing what I wanted and it was a big purchase, but Brian was patient and talked me through everything that I needed to know about the product, I wanted to thank you Apple for hiring such wonderful people like Brian! Brian needs to be recognized for how well he treats your customers. read more

Apple Stoneridge Mall - Brian is amazing - Electronics Near Me - Pleasanton, California

I've been sitting here for about an hour and only spoken to 1 rep. Not a word from anybody else asking or checking to see if I've been helped. The lady said I will be on some list where there were 2 others in front of me. Other customers said they have been waiting for about 2 hours. I'm on my way to Best Buy but this is ridiculous. Reps looking at me, then walking by with not a hi or how's it going. I'm 6'5 and can understand certain precautions but it's like 60 sales rep in here. Last time going to an Apple Store ever unless it's in NY. read more

Apple Stoneridge Mall - Electronics Near Me - Pleasanton, California

Sadly, I am shopping to replace all my stolen stuff... See SF JapanTown Yelp. I am surprised this is my first Apple Yelp. Maybe because when I leave a location, I am just too tired and worn out to write a Yelp. Quality/Quantity - Loyal customer due to their online security protections. Second to BlackBerry (if you know, you know). See pictures on all the things I have to replace. Will add Air-tags to the list, as I want to track all my stuff in the future!!! Not happy that there are no USB-A ports on the new MacBook Airs! Hate having to buy and carry all these extra accessories. Atmosphere - It's an Apple Store. Plenty of employees, plenty of customers, and service is a hit or miss. Service - Hit or miss, I miss Steve Jobs, he would insist on GREAT service day in and day out!! Today the door person was perfect, we kept going back to her for help and advice in between her checking people in. The team on the sales floor that were standing around or just talking to each other were not as helpful. It actually felt like I interrupted their personal conversations... So again, we just kept going back to the very nice helpful door person. Sadly, we are so experienced, we expect this level of service when shopping here. There is a REASON why most Apple stores have such LOW yelp ratings! Price - $$$$; you DON'T want to know... Owner Comment - Congrats on your success since 1976, wish I bought your stock then. Wish I never sold your stock... Can't believe it has been over 10 years since Steve Jobs passed. His legacy lives on. read more

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Super super super horrible service waited even after an appointment and still didn't fix my phone i literally bought my phone a year ago having battery and charging issues I have AppleCare+ they still didn't replace my phone or even bother fixing it so I literally left it on he guy said sir your phone fuck Apple !! Samsung don't do this shit looks like it's back to the better service and quality phones read more

Came in from school and was exhausted, was looking to trade in both my laptop and iphone and was greeted kindly by "okan", i think thats his name. i wanna thank him for his service and kindness with assisting me i rarely ever write reviews but shout out to the kind gentlemen! got in and out with a good deal on my laptop and my new phone read more

Dropped my phone off and paid over $400 for the front screen replacement. There are new scratches on my phone when I picked it up 2 hours later. The manager Bel denied that her tech damaged my phone during the repair and tried to question me. Yet the pictures showed these scratches weren't there before the repair. This is second time I came to this store and I had never had good experience. Never again! read more

This was my second visit to this store to have my iPad evaluated and purchase a new one at the Apple Stoneridge Mall Store.The 3 employees we dealt with were amazing! Jimmy is very knowledgeable about the apple product and very efficient in getting my iPad charged and ready for a trade-in. Lee/Leigh is the perfect person for the store's check-in/greeter. She has a quick-witted personality and her comment about an "apple minute" had my husband and me laughing out loud! Julie is very impressive and completed our sale. She's also very knowledgeable about the apple product and we couldn't believe she's only been at the store for only 3-4 weeks. Thank you for the great service, job well done. read more

"Gina" recently helped my mother and I with adjusting the settings on her iPhone to correct some problems she had been experiencing. Gina went above and beyond by patiently listening to her concerns, offered suggestions, and showed her how to change the settings on her phone. She also provided additional suggestions for making sure her phone works smoothly. I really appreciate Gina taking the time to speak slowly and making sure my mother understood the instructions. Seniors sometimes have hearing or "processing" challenges that require extra care, repetition, and patience. Gina is clearly a very experienced trainer, and didn't make us feel rushed even though the store was (and usually is) very busy. Thank you, Gina! You made our day! read more

Talia, Marc, and Heliberto gave us excellent service : and convinced me to finally upgrade my iPhone 8+ to the newest 16 + Pro Max 1TB iPhone for my BEST Cyner Monday ever! read more

Went for launch day to pick up a phone that I preordered. I was very frustrated with this Apple Store experience and the staff people handling it because highly aggressive people waiting in line cut in front of my position in line, bumped against me and pushed me in line almost knocking me over, rudely tried to overtake me even while standing in line, and waltzed right up to Apple Store employees who do nothing to ensure fair lines or a fair order of seeing customers. They do not have any manners. They work in tech because they were talking about their tech jobs. This is relevant because of what the Apple Store managers did, or failed to do, next directly because of this situation. Managers claim they're aware of the issue but don't do anything about it and let them rudely act and then served them first. This is not right. It is not fair. I was passed around to 7-8 different Apple Store employees while numerous instances of these aggressive people with very little manners stepped in front of me or slid up to the side of me in line--the in actual line!--and tried to nudge past and in front of me. I had to stop them and remind them that we pay attention to lines here because we're fair. It's not right to cut in line. They seemed shocked that this was the case even with the obvious line they themselves were in. It's also rude to push another person in line, which they did passive aggressively as they tried to game me and slide ahead of me IN LINE as directed by multiple staff. At the table to pick up, they have no manners and again slid ahead of me and then took so much time asking about and buying more products than just picking up. These were multiple people behind me in line who jumped ahead, these people who have no manners or no concept that a line exists. Took me nearly two hours while these individuals were done in less than two minutes which is what I heard one of them say laughing and then they made a remark about how of course they deserved to be seen first when I asked two of them how they got to be seen ahead of me while they were far behind me in the same line. They said they were from a certain casting (like a film?) and then laughed. This was while one of them, the one who was not speaking, waved his hand dismissively in front of my face at me. I don't understand exactly but it didn't sound right. The hand wave inches from my face by him was incredibly rude. This was even a middle-aged man who was saying how he deserved to be in front of me due to his cast or casting. Like Hollywood casting? Huh? Someone else said it's a thing they do but it's not right to barge your way in front of people and shove them aside when there are lines and people have been clearly and obviously patiently waiting for a long time. A line is a line. You don't deserve to jump ahead of people even if you think you are entitled to because of whatever thought you have in your head. I think these guys need to learn much better manners. This Apple Store didn't do anything about it. The staff person who I spoke with claimed they're aware of these issues, that they're a cultural thing, and that they themselves were a manager but I highly doubt that as this guy who failed to address the problem looked all of 20. He didn't do ANYTHING about it. So Apple Store employees favor some customers over others. That's unethical. So this store lets it happen and people who follow the rules and are respectful get pushed aside. Literally. Taking my business elsewhere. read more