I went into Verizon looking to replace my daughter's Apple Watch after she lost it, and Kasey was…read moreabsolutely fantastic. From the beginning, he was friendly, patient, knowledgeable, and really took the time to understand what I was looking for. Instead of simply replacing the watch, Kasey walked me through several different options and explained the pros and cons of each. Based on his expertise and recommendations, I ultimately decided that getting my daughter a smartphone made more sense for our needs. What I appreciated most was that I never felt pressured or rushed. Kasey genuinely seemed focused on helping me make the best decision rather than just making a sale. That type of customer service goes a long way. Thank you, Kasey, for making the entire process easy and enjoyable. Verizon is lucky to have you!

Nice and quick, got the job done! I went in to get a SIM…read morecard and it was made right away and works great

I always come here for phone repairs because the service is fast, professional, and reliable. Nick…read moreis friendly, respects my time, and fixes my phone quickly. I highly recommend this shop for any phone issues.

I am writing to follow up on the recent repair of my phone. As shown in the attached report, there…read morewas a clear display issue after the service was completed. I decided to trade in the device rather than continue addressing the defect. However, the display problem significantly degraded the trade-in value I received ($195 down to $75).

The guys at this store have gone above and beyond to help us! I can't express enough how much I…read moreappreciate all their help. They changed my plan with new phones and I am somehow paying less. They were super helpful with transferring all my info from one phone to another. We signed up for internet and the internet appointments kept getting canceled. They went and fixed all of that. My password d online account has been locked out and they offered to fix it on their end. I just can't say enough about them. Thank you!

AVOID AT ALL COSTS -- NOT A CORPORATE AT&T STORE…read more DAN EXTREMELY RUDE Extremely poor customer service. I spoke with Dan, and he hung up on me twice simply because I asked whether this location was a corporate AT&T store. This location is NOT a corporate AT&T store -- it is an authorized retailer. What I found especially concerning was how defensive Dan became over such a simple question. There should be absolutely nothing wrong with a customer asking whether a location is corporate-owned or independently operated. Instead of answering professionally and explaining the difference, Dan was rude and hung up on me -- twice. That alone tells me everything I need to know about how this location treats potential customers. If you're looking for AT&T service, I strongly recommend finding an actual corporate AT&T store instead. AVOID THIS LOCATION AT ALL COSTS.

EXCELLENT SERVICE -- A TRUE AT&T CORPORATE STORE…read more What a difference! After an absolutely horrendous experience with the AT&T-branded store on Hopyard Road in Pleasanton, where Dan was rude and hung up on me twice simply for asking whether that location was a corporate AT&T store, I decided to go to the AT&T store at Stoneridge Mall instead. I'm extremely glad I did. Ryann at the Stoneridge Mall AT&T store was fantastic! Ryann was professional, patient, knowledgeable, and genuinely helpful. The experience was exactly what I would expect from AT&T, especially after being a loyal customer for more than 20 years. Most importantly, the Stoneridge location is a true AT&T corporate store, and the difference in customer service was night and day. There was no defensiveness, no attitude, and no hesitation in answering my questions. Ryann simply focused on helping me and making sure I was taken care of. After the way I was treated at the Hopyard location, I was seriously considering taking my business to Verizon. Ryann and the Stoneridge team helped restore my confidence in AT&T. If you're in the Pleasanton area and need AT&T service, I highly recommend going to the Stoneridge Mall location and asking for Ryann. Excellent customer service and a completely different experience from what I encountered at the Hopyard store. Thank you, Ryann, for treating a longtime AT&T customer the way a customer should be treated. Five stars!

My son & I went to this place to upgrade our iPhone. We waited for 45 minutes. Still no help. They…read moretold us to wait. 4 or 5 representatives seemed to be 'hiding' in the back. Looks like they are having their long coffee break. Other people were waiting too. Horrible experience so we left. So we are switching to Verizon.

This store was extremely busy during the release of the new phones and the week after. But the…read morestaff was extremely efficient , so we didn't wait that long. When they did the diagnostics on my old phone, the person gave us a demo of what the new phone can do. Awesome!! There is a great selection of Apple products and I see lots of kids trying on new phones, new laptops.." future customers "!!! There was a demo for programming for kids too. There are models at all price points, staff will guide you to what you need. We found the staff here to be very friendly and knowledgeable. Minus one star because too many people so I couldn't take any pictures It's a mall, so there's plenty of parking. More crowded on weekends, of course.

I've been here a handful of times it's really hard to get help. I end up leaving without anything…read morewhen I'm actually ready to purchase. I find going to other Apple Stores better than this one. The one time I had an iPhone reserved someone else came up to me and said I'd take too long trading in and cancelled my reservation. Which is crazy because I told the first person I was trading in my phone but intend to purchase the new phone unlocked so didn't need to setup any carrier financing and they said that's fine. I think the second person just wanted to get rid of me LOL. I think that had to be my last time giving this location a chance. If you're looking for apple products I highly recommend every location in the area but this one!

"Fantastic Service, as Usual."…read more We've been customers of Metro PCS for many years. We have three lines with the company, and am very happy with the service we have received. Whenever I have questions of any kind, they are quite helpful. They are very patient with me, and hardly ever make fun of me. They did not laugh too hard when when I brought in my five year old phone to upgrade. Today, I had some technical questions on the use of my new A21 Samsung Galaxy phone. For example, I did not know how to stop the phone from dimming whenever I made a call. The answer was so simple, I felt silly. There is a sensor on the phone, and when you hold it near your head, the dimming stops. It's a pleasure to patronize this store. Honestly, I don't know how you could do any better. When I went in, five separate employees jumped up to help me. This is absolutely true--I am not making this up. They were not trying to pressure me to buy anything--they just wanted to help. That's what I call great service The nice people answered my questions quite readily. Next time, I will come up with tougher questions to try to stump them.

I've been with metro 15yrs now. Today I was having phone issues. And Laura and her co worker went…read moreabove and beyond to help me! Not only were they so efficient, they both couldn't have been nicer! I'm so impressed with the service I received! Great job! I'm very appreciative for all you both did today to help. 2 huge assets to a good company!!

This Tmobile store is located in the same plaza as Home Depot. It's on the corner closest to the…read morestreet. Plenty of parking. It's nice having a local tmobile store to go to to talk with the associates in person. They were pleasant and helpful. Not too many other stores in this plaza. Hopefully things pick up so that the area can do well.

We have been customers for 13 years together. Previously, I was a customer since 1999 or maybe…read moreprior to that when it was VoiceStream until 2010. The female worker here has been rude on two occasions. I really need to get her name. T-mobile CS sent me to this store to pick up my youngest daughter's phone that is on warranty. The female agent refused to do the exchange. After one hour here I am now in the parking lot with T-mobile CS and most likely nothing will be resolved. We have paid $9/month for insurance on her basic phone for 2+ years that I was told I can buy it for $50; but, they won't assist me further. Basically, you'll get screwed over and over; given the run around between CS and the store; and still no resolution. So now; on hold with CS and waiting to speak to someone in CS to most likely give us the run around as always.

Did a great job by changing the display. Within 20 min athey also fixed an old problem with sound…read more. best place for all phone repairs.. Amazing service and get free phone cover!!!

I spent over $200 to get my iPhone X Max screen repaired at this place. After getting my phone…read moreback, the new screen was significantly brighter compared to the original screen (something I was going to overlook) and the new screen would not "wake up" or respond if I tapped it. 5 weeks after getting the phone repaired, I noticed a discoloration in the screen in the top right corner, and now, 6 weeks later, the screen has a long crack down the middle even though I never dropped it. After reading reviews, it looks like going back to have them fix these issues is pointless, despite the 90 day guarantee, and I certainly don't want to be accused of doing this damage myself when that isn't the case at all. Save yourself the hassle and pay the extra $100 at Apple.