Just want to give Nicholas recognition for his knowledge and outstanding customer service ! He…read morefixed my phone really fast and found out what the cause was . He was very knowledgeable and professional. Verizon is lucky to have such an outstanding employee!

They take forever, poor customer service. There is only one dude you was awesome ( I forgot his…read morename ) all the others suck !! They can't answer even basic questions and have to call the central team .

Talk about amazing customer service. Big Thanks to Nick and Shak for fixing my iPhone while I…read morewaited. Extremely professional and efficient. Guaranteed me they would do their best to fix it after my phone had gotten run over by cars and was pretty beat up. They replaced the LCD screen and corrected some bent metal edges and got my phone to work good as new. Thank you Nick for the phone case and a great service! I highly recommend this place. .

I am writing to follow up on the recent repair of my phone. As shown in the attached report, there…read morewas a clear display issue after the service was completed. I decided to trade in the device rather than continue addressing the defect. However, the display problem significantly degraded the trade-in value I received ($195 down to $75).

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

If I could give zero stars, I would. What happened to me and my husband at this AT&T store was…read moreshocking, unprofessional and completely unacceptable, especially because the behavior came from the store manager. We came in for a simple phone upgrade. During the process we realized that a previous AT&T location had given us completely wrong information about our plan, so we decided to return the phone immediately. The phone was unopened and not activated at all. The employee had already deactivated my working phone and needed the manager's access to restore it. The moment the manager (Daniel) came over everything changed. He did not listen to us and immediately blamed us for the mistake that came from another AT&T store. He said "You should have done your homework before coming here." He told me "Take a seat because you are begging for a refund." He told me "Sit down and relax." He repeatedly spoke to me in a belittling way and made me feel targeted and disrespected as a woman. We also noticed that he treated other customers who were not people of color politely and calmly, while he spoke to us with irritation and hostility. The difference in treatment was obvious and extremely upsetting. Then things became even worse. While he was assisting another customer, he loudly said "Let me deal with these assholes first" and then "I love dealing with such assholes." He said this publicly while we were standing a few feet away. It was humiliating and completely unprovoked. When he returned to us he continued raising his voice and speaking to us in a hostile tone. He said we should be glad he was giving us a refund and.At that point we were no longer asking for a refund at all and expecting my phone service to be restored.After everything he put us through we told him we did not want a refund anymore because of the amount of shame and humiliation we experienced in that store. Instead of de-escalating, he became even more aggressive and said "Do not act like a martyr." This was unnecessarily cruel and completely inappropriate, especially after we had already made it clear that we wanted to end the interaction peacefully. Throughout the entire experience my husband and I stayed calm and respectful. We never raised our voices or insulted anyone. We only wanted AT&T to correct the misinformation we were given by another store and to restore my phone. Instead we were met with harassment, verbal abuse, racial bias and gender-based disrespect. This was not normal bad service. This was discrimination, humiliation and retaliation. AT&T corporate needs to address this immediately. No customer should ever be treated this way, especially not by someone in a management position.

One of the best corporate stores out there! Nicole helped me, listened to my concerns and found…read moresolutions for me that no other stores could have figured out. Kavech was also friendly and helpful as they tag team to help me. If your coming here, ask for Kavech and Nicole. They are the only ones I trust with anything I need. Another guy tried helping me, he doesn't know what he was doing and I asked if there's anyone else that can help me but he started going on about how he used to be a manager and he has a lot of experience. But his concern was my internet, I already have internet. I have been with at&t for awhile now but he was talking about how my rate is $80 and he can make it $37 if we cancel and have it reinstall. I already told him someone came already to give me a new modem to update it. I had to walk out it was too much and I just needed my phone fixed.

They do not honor appointment made. They are not polite and unprofessional. I do not recommend them…read moreto anyone

I had to wait maybe 20 mins before being seen as I was a walk in. Came in because my front FaceTime…read morecamera wasn't working. However my front camera worked to take photos. It was super confusing. I exhausted every setting, reset, restart that apple online support told me to do. I came in, waited and Cameron helped me. He was amazing! He took all the same measures I did to see if it drives the issue, but nothing worked. He even showed it to other coworkers because they've never seen this issue. He then made me aware I'd have to leave my phone and I might have to pick up on a few days, however that wasn't going to work for me. Living in the valley and having to get back and fourth, so he told me to give him before closing (this was around 730pm so closing was coming up) He said come back 15 mins before closing and it should hopefully be done. He was right! He was super knowledgeable and was able to fix it in time for me. I also didn't get charged anything since it was still within my coverage.

Just was at the Apple Store and people are waiting on staff. Up to 5 people for each WORKING…read moreemployee. Meanwhile 2 employees are walking around not helping anyone and I overheard one tell a worker, I don't want to do anything. Her reply, I hear you. I approach and ask why those two were not helping customers and I was told to wait my turn. $300 sell cancelled and I walked out of the store.

I've been with metro 15yrs now. Today I was having phone issues. And Laura and her co worker went…read moreabove and beyond to help me! Not only were they so efficient, they both couldn't have been nicer! I'm so impressed with the service I received! Great job! I'm very appreciative for all you both did today to help. 2 huge assets to a good company!!

I just signed up for internet service with Metro by T-Mobile. The people in this store could not…read morebe more helpful, patient and knowledgeable. Special thank as to Iva for helping me.

We have been customers for 13 years together. Previously, I was a customer since 1999 or maybe…read moreprior to that when it was VoiceStream until 2010. The female worker here has been rude on two occasions. I really need to get her name. T-mobile CS sent me to this store to pick up my youngest daughter's phone that is on warranty. The female agent refused to do the exchange. After one hour here I am now in the parking lot with T-mobile CS and most likely nothing will be resolved. We have paid $9/month for insurance on her basic phone for 2+ years that I was told I can buy it for $50; but, they won't assist me further. Basically, you'll get screwed over and over; given the run around between CS and the store; and still no resolution. So now; on hold with CS and waiting to speak to someone in CS to most likely give us the run around as always.

This Tmobile store is located in the same plaza as Home Depot. It's on the corner closest to the…read morestreet. Plenty of parking. It's nice having a local tmobile store to go to to talk with the associates in person. They were pleasant and helpful. Not too many other stores in this plaza. Hopefully things pick up so that the area can do well.

I spent over $200 to get my iPhone X Max screen repaired at this place. After getting my phone…read moreback, the new screen was significantly brighter compared to the original screen (something I was going to overlook) and the new screen would not "wake up" or respond if I tapped it. 5 weeks after getting the phone repaired, I noticed a discoloration in the screen in the top right corner, and now, 6 weeks later, the screen has a long crack down the middle even though I never dropped it. After reading reviews, it looks like going back to have them fix these issues is pointless, despite the 90 day guarantee, and I certainly don't want to be accused of doing this damage myself when that isn't the case at all. Save yourself the hassle and pay the extra $100 at Apple.

Do not ever shop here! If you do, back up your device first. I went here to ask about a battery and…read morecharging port replacement, and if it could be done on an S7 which was an older phone. I didn't authorize anything, just asked. I was told I would need to call and order in the parts. No offer from the associate to order the parts for me right then and there. Tajar plugged my phone into the charger to see if the issue was as I described, which he did not need to do. I noticed he was holding the phone in an odd way and walked off to discover that my phone was booting in maintenance mode. I panicked and went back asking why my phone saying it is erasing all data, knowing it was performing a factory reset and there was nothing that could be done to reverse it. He claimed no responsibility, was extremely rude and unhelpful, claiming that a phone cannot be reset without unlocking. Unfortunately Galaxy S7 can easily and quickly be factory reset by holding down the up volume and home button keys for about 10 seconds. It is just about impossible to do this by accident, as you have to hold them down hard. Lost 2 years of data. Ended up bringing mall security into things, filing a complaint with the mall about the shop, and will be forwarding the report to Cellairis HQ. The associate there is an absolute clown with no concern for customers or value for their property.