I don't personally use Apple products, but Apple products do get used in my household, so once in a while I go here to deal with repairs and stuff. First, you have to appreciate the architecture and design of this building. The cube of windows overlooking the Chicago River is so aesthetically pleasing, it makes me want to buy their stuff just for the excuse to come here. Second (and I guess, more importantly) the service here has always been pretty great. They are plentifully staffed, scrupulously polite, and they make information clear without talking down to customers. I cannot think of a retail situation where I have seen better trained staff. Third, (and not nothing!) they have clean bathrooms and aren't weird about letting their customers use the bathroom. It was packed when we were last there, but the wait was not all that long. The service and the space made it pretty painless. read more

Great store--when I say great, I truly mean it! Even if there's a bit of a wait, the location makes it worth it. It's right near the Riverwalk, where you can enjoy beautiful waterfront views, unique architecture, and plenty of great restaurants and places to grab a bite while you wait. The building itself is impressive and has a one-of-a-kind design. The staff is friendly and there are plenty of team members available to help customers. If you're working with customer support during your visit, it's helpful to stay nearby so you can quickly receive any text updates and continue your transaction without missing a step. This is easily one of my favorite locations. If you're thinking about switching plans, upgrading your device, or exploring new services, be sure to stop in and ask about the latest plans and promotions. Highly recommended! read more

Apple Michigan Avenue - Mobile Phones Near Me - Chicago, Illinois

What a great location! I stopped in here to charge my phone, rest a bit and get some ac. I love that it is completely acceptable to just sit in here without buying anything. I observed some Geniuses helping people with technical issues and with comparing different phone models. Customers seemed very happy! I loved the view of the river behind their massive screen. I was able to witness a Today at Apple session on keynotes. The instructor was clear and obviously had a strong grasp on the information being conveyed. There were a few other people paying attention but most people were just relaxing and enjoying the ac. I love this place! read more

Apple Michigan Avenue - Mobile Phones Near Me - Chicago, Illinois

This Apple Store was beautifully designed. It looked utterly amazing. The store had a nice layout. It was quite spacious. They had excellent lighting. You can view the Chicago River from the store. It was awesome seeing the river from an Apple Store when they dyed it green for St. Patrick's Day. They obviously have a great location. It looked like they had a lot of staff. I appreciated that it was right on Michigan Ave. It looked like they had a lot of great Apple products. One of the store staff taught me a better method for backing up my iCloud data, for which I was grateful. read more

Extremely Disappointed with My iPhone Order Experience I honestly did not expect this kind of experience from Apple. I ordered an iPhone 18 Pro on Thursday, October 8, and scheduled store pickup for Saturday, October 10, at 11:00 AM. The payment was deducted from my account, I received the order confirmation, and I even called the Apple Store multiple times before my visit to confirm that the phone would be ready for pickup. Each time, I was assured that everything was confirmed. However, when I arrived at the store from Lafayette Indiana, the staff informed me that they could not find my order and that there was nothing they could do. I was advised to contact Customer Care. After speaking with Customer Care, I was told that the order might not be ready for at least another 24 hours. This situation caused significant stress because I specifically arranged the pickup so that my friend, who was traveling to India that day, could take the phone with him. His travel plans and flight arrangements were already set, and the timing was critical. In the end, we had to place a completely new order in the store. Fortunately, there was only one phone left in stock, and we received it within 10 minutes. Had that last device not been available, I would have missed the opportunity entirely. I am extremely disappointed that my payment was processed, my order was confirmed, and multiple representatives verified the pickup, yet the order was unavailable when I arrived. This experience caused unnecessary inconvenience, stress, and frustration. I expect a much higher level of reliability and customer service from Apple. Thank you for your attention to this matter. I hope Apple reviews this incident and takes steps to prevent similar situations for other customers. read more

This store has the best views of the river! It is such a gorgeous building with wrap around glass walls. We stopped by to check it out and enjoyed a free class held on the bottom level. This is also where all the products are for sale. Not surprisingly they had a ton of employees which is normally the case at the stores I've been to. This place was definitely a good resting spot to chill at the top while enjoying the views and atmosphere in a chilled building. Hopefully they can incorporate a mini cafe here or something would be nice given its prime location. read more

Apple Michigan Avenue - Beautiful views inside - Mobile Phones Near Me - Chicago, Illinois

Handincapable. Access to bathrooms is a joke. Beautiful outside. Temperature control. They need additional staff for customers and community. Nadi habla español. read more

To whom it may concern, I am writing to put in a formal complaint about the support I received at the Apple store in Chicago IL (401 Michigan Avenue). I was traveling to Chicago for a day for a conference and of course the battery in my macbook completely quit. Now, I was absolutely certain this was the problem as the battery had been progressively decaying for the past few weeks. I arrived to the store and explained this. After waiting 3 hours, I got a "genuis" (Hugo). I had to ask him what to do and walk HIM through the troubleshooting including trying the high voltage charger and booting in safe mode. When these failed, he immediately started showing me a new computer to try. I said no, i'd like to take the battery out and see if it works as a wall computer. He took it to the back and did not let me see or know anything he was doing. He claimed them that the battery was discharged, the adhesive had ALSO come lose (and he re-glued It) AND that the logic board was gone...3 major issues at the exact same time. Now I am not techy (but apparently more techy than the genius) but I do have common sense to see through this LIE. I requested him to bring the computer back to me with the battery disconnected so i might try it as. a wall computer. He completely refused. He then told me even if it is the battery, that it is "impossible" to replace the battery alone and i'd need a new "top case" including a keyboard, logic board, and battery. Considering he had just fixed the adhesive this sounded unbeilevable. He again went into a sale pitch. Despite my insistance that it couldn't be the logic board. Apple logic boards have failed on me THREE times prior and the computer will not boot or display the apple logo. I told him that I did not believe him. He told me "a failed logic board presents differently for everyone". Completely unbelievable, once again, into an aggressive sales pitch. Additionally, they told me that because it was the logic board, my data was gone forever and tried to give me a card for a very expensive data recovery service (which in the past failed to get my data off when the apple logic board broke twice). Completely skeptical and disheartened, I left an independent repair shop. In under 5 minutes they had it turned on with the battery disconnected. The logic board is 100% fine. They replaced only the battery for 1/4 of the quoted price and DID NOT have to change the top case (in fact, they had to only use a screwdriver on the BOTTOM). I would have lost all my data and 100s of dollars had I followed Apple's advice. And the "genius" CONTINUED TO TRY TO DECEIVE ME even after I pointed out the flaws with his logic and plan. Despite explaining my prior experience, he was extremely rude and condescending and told me "oh is that what google says" when I made a suggestion. The fact that he would not show me the computer failing to turn on clearly demonstrates he knew he was lying. Given how often the devices break, I was considering moving away from apple anyway as the quality is so poor and repairs costly. After this experience with how disrespectful and dishonest Apple was, I will be submitting word for word this complaint to the BBB and I assure you, I will never ever purchase another apple product again. You guys are absolute con artists. It's disgraceful the number of seniors and children in your shop who were falling for your tactics because they did not know better, You should be ashamed. I am requesting - A response and apology from apple. - Goodwill compensation for the repair of the battery - Investigation into this shop and their sales tactics - A response to my BBB complaint. Do not make me escalate this further. read more

A great location on the mag mile. You can walk right in off the street, take the glass elevator down to the store or the wonderful seating area with an information promotional large screen TV. Knowledgeable helpful staff . You get what you need for a fair price. When your done with your shopping you can take a stroll on the Riverwalk. read more

Apple Michigan Avenue - Mobile Phones Near Me - Chicago, Illinois

It seems the polite Midwestern manners don't apply to the staff in this store. Very rude salespeople and technicians. People seem to be miserable here. I'm going to write a much longer message to corporate, but it's a shame that a well loved brand has people like this representing it. read more

This store is so convenient located and has wrap around glass walls for terrific views. I was in town for work and did not have a lot of time and had to cancel my appointment and try walk-in. They had so many associates that I was able to be seen immediately and my problem was fixed in plenty of time for me to get to the airport! There was a gentleman who was a little unruly and I watched the manager handle him with ease and grace...as well as kindness. I would definitely come back and enjoy the store a little more. read more

I went to this Apple Store while staying in Chicago for the weekend. I needed a new screen protector. I was pleasantly surprised that the wait was very short. Helix took care of me. He was so nice and answered all my questions. He did a perfect job at replacing my screen protector. Helix was personable & friendly and added to my good experience. read more

Great store and this is the best location bc it's huge and modern and has so much staff who are helpful and knowledgeable. Free bathrooms and training for your devices. Book in advance for trying the VR glasses that is an amazing experience. Comfortable seating and fun to try all the phones and iPads and VR and laptops. read more

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I could have gone to a closer Apple Store to get my kids iPhone repaired. But I chose this one. Because it's so pretty. I've been wanting to visit for a long while and I finally scratched the itch. This is a gorgeous store on the river and the service is top notch. If you do plan on driving here, there is underground parking at 401 N Michigan Ave - underground Wacker section. Also above ground at 240 E Illinois - City Front. Apple will also validate your parking and save you money while visiting their store. read more

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This Apple Store came in super convenient when our phones died while walking around the city! They have lots of charging stations here which was perfect and exactly what we needed! Excellent service read more

While Apple the company is a whole scam at times, I had a real phone emergency when I got to Chicago, and I had a seamless experience at this Apple store. GLOWS: -I walked in. Was quoted 45 minutes in wait time and there estimate was spot on. -Turns out i needed a new battery, after doing an update which messed up my phone-- we know Apple is a con artist in that way---- but i decided just to get a new phone. -Julie was helpful it getting everything set up so I could walk up back up and rolling! -The general decor was very minimalist and nice. The 2 floor structure was cool. GROWS: -There is no bathroom in the store. Customers are there making $1,000+ purchases that take a while and there is no bathroom for them? Aint that much minimalism in the world. read more

Apple Michigan Avenue - Mobile Phones Near Me - Chicago, Illinois

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Like a fool, after three years of going to the Old Orchard (Skokie, IL) Apple Store instead of this one, as I noted I had started to do in my 10/17/21 review, I visited the Michigan Avenue store today to trade-in my MacBook for a different model. And the horribly arrogant, rude, dismissive attitude from three years ago is 100% still there, in full force. It's mind-blowing that the customer-unfriendly attitude here never seems to change. But this visit was worst of all. Over 15 minutes, two salespeople, an assistant manager, and the manager on duty repeatedly ignored my needs (I repeated myself that I was trading in my MacBook for a specific different model at least 8 times); told me I needed a Genius Bar appointment (not for trade-ins); told me I should have made a shopping appointment online (I tried and you can only make one for an Apple VisionPro demo); told me the new base-level 16 gig MacBook Air models "aren't the base models" (they are) because they "still have 8 gigabyte stock" (doesn't matter); and doubled-down on that when I literally pulled out my phone and showed them the Apple website which no longer has 8 gig M3 models for sale. When I asked why they weren't listening to what I came in for and why they were being curt and dismissive, the assistant manager said to me, "We're a flagship store and a lot of people shop here." (When I came in, I walked up to three salespeople standing back by the entrance elevator who were helping no one, and none of them greeted or spoke to me until I interrupted their personal conversation.) When I asked why being a flagship store would justify being rude to customers, she said, "We were very busy before you came in." (Clearly not, since I had to barge into a personal conversation to get helped.) When the manager on duty finally took over and processed my trade-in and purchase, near the end of my time in the store, he apologized (the first employee to do so) and asked what I thought the problem was. I told him, "As I've said over and over, you don't listen to your customers." (Which, you know, there you go.) I told him how my partner and I have avoided the store for three years for the Old Orchard store instead. He asked me what they do better there. I said, "They listen to their customers." (I mean, YOU saw that coming, right? He didn't.) It doesn't matter how busy it gets at Old Orchard. They're never rude, they never ignore you, they're never not glad you're there. The two stores are like night and day. And then I left and this time I'm never going back. I feel like it's the worst Apple Store I've ever experienced in my life. Chicago deserves A LOT better. read more

Terrible service. Ignored then passed over to another customer. Will not be returning.

Convenient location but service isn't top tier. I love their products and hope they will work on service so I feel better about shopping here. read more

Was in the store today and i experienced an employee named even be so rude and disrespectful to a family with a young special needs child. The family had a question about a product and even rude ly said he couldnt help them because the store was closing in 4 minutes. Then the couples little boy was making noises and he turned around and in a horrible manner snapped at the autistic baby and told him to cut it out. I was in shock. Even should be fired read more

I'll start with the product and the get to the humiliation and mistreatment that left me crying in front of everyone at the Apple store on Michigan Avenue. Apple's silicone case for iPhone offers exactly what you'd expect from a first-party accessory--clean design, a perfect fit, and a range of elegant, appealing colors. The texture is great in the hand: soft touch, slightly grippy, and reassuringly secure without being sticky. It doesn't slide around in your hand or off surfaces, which adds to the feeling of protection. However, the durability and protection just aren't there. Within a few weeks of normal use, the silicone around the edges--especially near the screen--starts to chip and fray. It begins as a small nick or split, but once that happens, the damage tends to grow. The material starts to flake and peel, exposing the fibers plastic beneath the silicone membrane, and making the case look worn and ragged far too quickly. This is particularly disappointing given the premium price tag and Apple's reputation for quality. In short, this case looks and feels great--at first. But it simply doesn't hold up over time. If you're someone who expects your phone case to last longer than a month or two without visible deteriorating, this may not be the right choice. Apple nails the aesthetics, but the durability falls frustratingly short. Apple does technically offer a one-year warranty on the case, and I took it into an Apple Store. The experience was harrowing. The store associate was dismissive and rude, implying the damage was somehow my fault despite it clearly being a workmanship issue. When I asked for a manager, I waited 15 minutes only to be met with someone even ruder, who backed up the associate without hesitation. The best they offered was $10 off a replacement--hardly satisfactory given the circumstances. Again, I was in tears of the store and the manager created a scene, told me to grow up, and tried to grab me to lead me out of the store. The meanspirited and humiliating in-store support made the entire experience frustrating. I expected more from Apple--both in product quality and in customer care. read more

Horrible service. Went in to buy an apple watch. Waited in line only to be told to go to watch table and someone would assist us After waiting another 30 minutes approached employee and asked how to buy watch and they told us to go get in line. We explained to two separate people we already waited in the line and we were ready to purchase a watch . We were told someone would come assist us. After waiting 20 more minutes we just left. We were ready to buy but no one seemed to care. Very disappointed!! read more

Made my first visit to this absolutely gorgeous store for the first time in 2024 on a weekday. Came in because a friend of mine had done an online order and was coming into pick up. This place is huge and gorgeous. Malti levels so many people and yet it's somehow it just didn't seem crowded or packed even though it definitely looked crowded and packed. The location is unbeatable right on the river incredible views the glass architecture obviously plays into all of that, and it is a site to be hold for sure The only downside to this place is the seating. There are wooden cubes in a section near a big screen TV, which look very uncomfortable. Then I found a leather cushioned bench with a backing for support to which I decided to sit down. And as soon as I sat down, I had two Apple employees approach me and asked me if I had an appointment for a demo. I was honest, and I said I have no appointment for a demo. Then they told me I was not allowed to sit on the leather cushioned bench and would have to go find a seat on the uncomfortable wooden cubes. I then inform them that there is no sign no direction, and no indication that I was not allowed to sit on the leather cushion bench. To which then a third employee told me that they have been asking for a sign for a long time and Apple is not giving them a sign. So in the meantime, the Apple employees are now tasked with policing , a bench for demo only. read more

Man i hate apple lowkey but picked up my phone. Apple had a glitch so my order was never ready. The googles thing is cool you can look at your phone and click and look at real life at the same time. Cool af. The goggles are goofy af tho lmao. This store is okay, not the most friendly and abrasive af lol. Not bad though. They working fast. The workers here have this non-listening thing like bro thats not what im asking. People are people though. Had to call the 18006927753 number to get my order released. Took almost 30 mins! I knew something wasnt right when i never got the ready to pick up notification since yesterday when i ordered. But this location is faster than los angeles area though and seems to have stock. read more

The store itself is nice but the sales staff could use some lessons in customer service. I stopped by to check out the new iPhones and to look at the new Apple Watch Ultra and a couple accessories. I wasn't wearing a suit, but casual shoes, khakis, a casual shirt and transitional jacket. Not exactly screaming unable to buy anything. They seemed to think I was going to steal something and kept insisting the Techwoven cases wouldn't work with my existing phone. I explained I was looking to get a new phone but wanted to see how the case would work with my newly purchased and obviously used Apple Wallet. They suggested I not worry about matching colors and buy things online. I've bought a new MacBook, AirPods, Apple Watch and Apple Wallet in the past few months. Didn't appreciate the brush off and will not buy from this location. read more

I love coming to this Apple location. As busy as it is, the staff is always friendly and helpful. I never see stress on any Apple personnel. They are a special group of people that know how to provide amazing service no matter the crowd. If you come here, know that it isn't just an Apple store, but you can sit on the steps and take a moment to take in the Chicago River. Also, you can stand by the rail and get a closer look at the water. After you get your Apple Airpods Max, you can curate a playlist that gives a soundtrack to your new adventures ahead. I saw that they had plenty of their accessories. As I mentioned before, it is a busy store, please take advantage of the self-checkout option Apple offers with its small items. I always find myself coming back here. Let me know your favorite part of this location. read more

Apple Michigan Avenue - Mobile Phones Near Me - Chicago, Illinois

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Been to this location many times over the years. Always very nice to walk into. Certainly always busy but I love that atmosphere. I actually walked in this paricatular one a hand full of times in one weekend because we were browsing and then decide to buy a Apple TV for the hotel we were staying in and the pick up was very fast! About 10 mins after placing the order online it was ready to pick and a 8 min walk later plus maybe 5 mins to wait at the store I had my Apple TV in hand. Each time I came in the store I was greeted by friendly smiles and was always asked if there was anything I need assistance with. Certainly reccomend this store to anyone visiting the city or who is like me and needs an Apple TV for a night in a hotel! Just return it the next day! Super easy! read more

I made an appointment, yet I still had to wait in this long line. Apple is clearly overbooking themselves. Why require appointments if they can't be honored? Tons of employees inside just hanging out. The service was good, but the processes need to be improved. read more

Apple Michigan Avenue - Long line for appointments - Mobile Phones Near Me - Chicago, Illinois

First most.... I'm an Android person... I just want to make that clear. My review is based on the experience that I had received when I picked up my new iPod. All of my music, I had purchased through iTunes and my old iPod had finally died. I went on line through an airline website so I can earn my airline points... anyway to earn those points.... I was able to order the iPod through the Apple website which is very user friendly. I was able to pick the one I wanted, pay for it. Then pick what time I wanted to pick it up at the store on Michigan Avenue. Within 15 minutes, I had received a text stating my order was ready to be picked up at the designated time. When I had arrived at the store, the greeter checked my temperature then instructed me to take the exterior stairs to the pick up area. The staff member greeted me verified the information with my photo ID. Within couple of minutes, I was heading back up the stairs with my new iPod. Very painless at the Apple Store... read more

Apple Michigan Avenue - Exterior of building - Mobile Phones Near Me - Chicago, Illinois

I had the pleasure of meeting the most amazing and knowledgeable staff members that assisted me in setting up my MacBook Air. (Rose Gold). They were very patient with me; I had a million questions. It's been over 15 years since I've used a MacBook. I started a Blog about Beauty, Spirit and Food, my 3 loves. Paceonpurpose.com. So, I really needed to be reacquainted with the MacBook and the staff made me feel very comfortable. I really appreciate the time they took with me, as well as the thoroughness they pr The store WILL do a temperature check before you enter and a face mask is required. Social distancing is in place. read more

Apple Michigan Avenue - My 'Corner Office'; little space set up for me. My new love, MacBook Air! - Mobile Phones Near Me - Chicago, Illinois

Before I went to store today myself, I saw this Yelp page and was like whaaa? 170+ reviews and only 2.5 stars?! It's the flagship store in downtown Chicago for god's sake! And I just went there today after work, I think even 2.5 stars average is a bit high for them. First, I didn't see security guards walking around or by the door like before when I walked in. Maybe Apple is running this location on budget? Unfortunately, that change got a few sketchy people sitting and walking around in the store which made me quite uncomfortable. Two of them even verbally harassed me with racist slurs. Some store clerks saw that and did nothing. SERIOUSLY?! Second, I picked two items which worth $200+ and simply just wanted to pay and leave at that point. Clearly people usually spend thousands of dollars here so my teeny tiny purchase didn't seem to be important at all. One of the staff members came over with a super cold attitude conveying a message that I should really just pay and leave. When the keyboard I bought didn't fit the bag, he seemed not even want to try to find a bigger one but walked away, with the keyboard sticking out of the bag sadly like some toy baseball bat. Well, gas is expensive right now, but I'm willing to drive a bit further to other locations instead after today's experience. read more

Apple Michigan Avenue - Amazing look of the Chicago River through huge clear windows. - Mobile Phones Near Me - Chicago, Illinois

Believe the reviews when they say that the employees here are irrationally rude. And I'm saying that as a Chicagoan who has worked a lot of retail and feel like we should cut most workers some slack. I had friends visiting from out of town and we passed by this place to shop. It took so long to get help that we needed to use the restroom. First of all, I think it's totally fine if a retail store has no restroom. Just tell me you don't have one. But we asked about a restroom and an employee pointed to a corner without saying anything else so we headed into the hallway in that corner. Another employee told us pretty briskly that we had to stay in a certain area of that hallway and that we had to line up against a particular wall to wait. That was fine, we didn't want to get in their way so we followed instructions. But literally 30 seconds later another employee came and started barking orders at us. Not even a "Please move", it was "NO THIS IS WAY TOO MANY PEOPLE! YOU CANNOT BE HERE! EVERYONE NEEDS TO STaND OUTSIDE! NOW!" There were only 4 of us so I'm not sure what he meant but he kept loudly saying "THERE ARE WAY TOO MANY OF YOU!!" MOVE RIGHT NOW!" But we didn't argue even though it was conflicting with the instructions of the other employee and we went outside to wait. While I was in the bathroom I could still hear him yelling outside. When I left I saw that there were 3 small children also looking from the restroom who looked terrified. Even afterwards this employee was still staring daggers at me like he thought I was trying I steal something by going to the bathroom. Look, I get it that you are busy. There might have been a misunderstanding amongst employees about their bathroom situation. You can care about safety and security and explain that politely to us. But you chose to lash out bizarrely. It is NEVeR OKAY to speak to or treat other humans this way. This is not a good look for Apple's "flagship" store and that bad-tempered power hungry employee should know that yelling at customers and small children has consequences. read more

Talk about lack of customer service! My husband went to take his MacBook Air to get fixed, and when they couldn't fix it, he decided to buy an iPad and case rather than pay the exorbitant fee to fix his laptop. The representative helping him pay sold him a defunct case; when my husband called to complain for compensation / support, the manager just hung up on him. Steve Jobs would be disappointed to see how people are tarnishing the name of his company. Avoid this store at all costs. read more

Actually fast service! Got greeted by the greeter who then took me to a table to play with some gadgets while we waited for our apple specialist. Fast and simple even though it was super crowded! read more

Apple Michigan Avenue - Mobile Phones Near Me - Chicago, Illinois

I ordered my new AirPods (3rd generation) online and it was ready for pick-up within one hour. I walked in downstairs and was immediately greeted to pick-up my item by a store rep. My AirPods were already programmed with my name (so awesome!) and when I turned on my iPhone's bluetooth, it was instantly connected. I had no set-up to do which was something that I expected to spend a few minutes completing in the store before leaving. Take that Samsung Android users because you will never receive this exceptional service from Samsung!! In addition, I bought an Apple Watch for those days where I want to track my fitness and do not feel like wearing my Cartier and other luxury watches. Thank you Apple for another outstanding experience! read more

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I have never had anything but superb help at an Apple Store. This store was no exception. The Apple associate listened to my needs. I was thinking of an IPad Pro versus a Mac Air. Once he heard my needs, he presented the pros and cons and asked if I had questions. I felt listened to and understood. He educated me and made suggestions. The associates do not work on commission and so do not try to upsell . Love the stores and the products read more

The Yelp website says Apple Store on Michigan Avenue opens at 9:00 AM. I'm here and the doors are locked. A person inside says they do not open until 10:00 am. If Apple wants to be on yelp they should definitely get their act together and post accurate hours! read more

I was hungry and thought an apple sounded delicious so I stopped in... This isn't a food store, it's an electronics store. They don't actually sell apples here unfortunately so I wouldn't recommend coming here if you're hungry. I felt guilty for entering without purchasing anything though so I bought myself a pair of air pods before leaving. They work good so far. read more

I wanted to purchase a new MacBook Air to replace my 9 year old laptop. I tried to book a shopping appointment so that the new models could be explained to me and I could get help setting it up and transferring data. They no longer do shopping appointments for MacBook, but I did get through to someone on the phone who was very helpful. I was told if I purchased the MacBook online or over the phone, I could book a pick up appointment and get the help I needed then. So I did that. In fact I purchased a model with more storage than I needed because it was in stock at the store, and the one with lesser storage was not. I was told on the phone that I had a 6:30pm appointment the next day to get my MacBook Air. The next day I drove 130 miles for the in-person appointment. The email link to my order said to arrive between 6:30 and 6:45 for the best service. When I arrived at 6:30pm (after driving 2.5 hours) I was told that I didn't have an appointment and to wait until an email came through saying my computer was ready. At 6:45pm, the order link in my email said my MacBook would be ready shortly. At 7:30pm I was still waiting, nobody in the store could help me. The store was closing at 8pm, so I started a chat on the Apple Store app. Nobody could even tell me if the product I purchased was in the store. The store manager couldn't tell me and he couldn't cancel my order. I had to cancel my order online, and the $1600 hold on my credit card won't be released for days. Why doesn't the Apple Store offer actual customer service? Why did they tell me I had an appointment when I didn't? Why did they charge me for a product they didn't have in stock? Why could nobody tell me the real status of my order? I don't know if this problem is unique to Apple Michigan Avenue or if its systemic with Apple. But I can tell you that they weren't helpful at all at this Apple Store. read more

AVOID an offensive employee named Brandon here. When my wife and I arrived today, the store was busy, so we went over to the display table to try on bands ourselves. After selecting the Apple Watch Ultra and two bands we liked, we approached an available employee to finalize our purchase. Instead of helping us with compatible band options, the employee briefly mentioned that the bands we chose wouldn't match without any further explanation, then ignored us. Left to figure things out ourselves, we used a store iPad to review compatible bands and continued trying options on our own. During this time, this employee repeatedly interrupted, asking us to return bands even while we were still comparing them, and limited us to trying just two bands, despite other customers nearby trying more without issue. When we expressed our discomfort with his actions, he continued to restrict our choices and even took bands away from us, despite knowing this made us uncomfortable. This was in sharp contrast to the courteous assistance given to other customers around us. Another employee eventually noticed our situation and kindly stepped in to confirm our selections, showing professionalism and helping us try different sizes for the best fit. However, while she was away checking availability, the initial employee approached us again, demanding that we return the bands, stating that bands had been stolen before, and that if we didn't intend to buy them, we shouldn't keep them in front of us. This was offensive and uncalled for; we were there as genuine customers but were treated as potential thieves. After completing our purchase, we asked for the employee's name to provide feedback, but he refused and referred us to the manager. However, the manager said that trying up to four bands is acceptable, which we hadn't exceeded, yet we were still treated this way. The employee's name is Brandon, and after this experience, we will never go to this store again. read more