Polo took care of me in the mid-part of 2025. I don't like this location because I've either gotten…read moreattitude or I feel rushed here. There is one young lady who works there who is never friendly. I vowed that I would not return to this location and find another that will treat me with respect. You would think the Chicago downtown location would hire the best employees in customer service but unfortunately for me, that isn't the case.

I have been a customer of yours for years. My account is set up on autopay, and I have never had a…read moresingle late payment or payment issue. During all the years I lived in Florida, I also never had any problems with your company. Recently, I moved to Chicago and upgraded my phone. At your store on State Street in Downtown Chicago, I was offered a $60 privacy screen protector, which I agreed to purchase. I have only had the screen protector replaced once, and for approximately two months now, I have been walking around with my phone screen completely damaged, cracked, and looking absolutely terrible. And I sincerely hope that the original screen of my phone has not been damaged in the process. What frustrates me the most, however, is the complete lack of care and customer service at the State Street location. The service is extremely slow, and when I am finally helped, I always receive the exact same answer: "We don't have the screen protector in the store. We'll have it next week." The following week, I get the same answer. The week after that, the exact same answer again. Eventually, one of the employees asked for all of my information and my address so they could ship the screen protector directly to my home. And to this day, I have received absolutely nothing. Meanwhile, I am still walking around with a severely damaged phone screen and a screen protector that should have been replaced months ago. How much longer is this going to continue? I am reaching my limit. If you are unable to resolve such a simple issue, I will pursue my legal rights and will also seriously consider switching to another carrier. Because, at this point, you are simply not delivering what you promised to provide to your customer. And let me make one thing very clear: if my phone's original screen has been damaged as a result of this situation, you will also be held responsible for the corresponding costs. I am completely fed up with this level of disregard and disrespect. I want my privacy screen protector issue resolved TODAY, or I want my money refunded, along with reasonable compensation for the time, inconvenience, and frustration this situation has caused me. Otherwise, I will take the appropriate legal action against your company. I have always been an exemplary customer. I pay on time, I keep my account on autopay, and I consistently fulfill all of my obligations. The absolute minimum I expect from a company of your size is respect, accountability, and for you to actually deliver what you sell to your customers. I sincerely hope this is the last time I ever have to complain about this issue.

This was probably by far the worst experience I have ever had at a T Mobile. On September 21 at…read more4:30 I was working with one of the female agents regarding a few questions about my account and she was extremely unhelpful and rude. I ended purchasing a case for my iPhone 16 pro because I needed it. She threw away the case and told me I didnt need and proceeded to tell me that i could switch carriers if I I didn't like the way I was treated.

This store goes above and beyond for customer service. Christina is incredible. She helped me…read morelocate an item and I greatly appreciate her amazing attitude and willingness to go that extra mile to make my day! Thank you for making T Mobile great!

Beautiful store. Cool location in the West Loop. Colorful decor and very clean. The space is…read morecomfortable and inviting. Everyone here is super nice and has really kind energy. Excellent customer service! Thank you to John for taking such great care of me today! He spent a lot of time with me, reviewing my account, exploring plan options, phone upgrade options, and more. He helped me achieve my goals in coming to the store. He really listened to me and didn't try to upsell me. It didn't feel like a typical sales meeting. I felt like he was genuinely trying to help me find the best deal for my needs. I really appreciate the vibe here and will definitely come here for all my future phone needs.

AT&T service is a disappointment. Their voicemail service is inconsistent. Their customer service…read moresupport is a waste of time. Not recommended.

I had an iPad that stopped working after three years. I first tried going through Apple and even…read morehad an appointment at Best Buy, but I was told I should either buy a new iPad or get a credit with Apple. I remembered using uBreakiFix before for other devices, so I decided to give them a try before making a big purchase. They quickly checked my iPad and confirmed it was charging properly. A week later, my iPad was fully repaired at a very reasonable price! I'm so excited to have my "baby" back, and uBreakiFix will always have my business from now on. Their repairs come with a one-year warranty, and their customer service is always top-notch. Highly recommend!

I have a Samsung S21 Ultra that's been working fine since 2020. My phone case fell apart, and…read morebefore I could purchase a new one, I messed around and dropped my phone, cracking the screen. I filed a claim with Asurion and had these bozos fix my screen yesterday. They fixed the screen just fine - but they handed me a phone that had no service. I just chalked it up to them toggling airplane mode or something, but after many restarts and multiple attempts to resolve the situation with the suggestions online, no solution has worked. I called these goofies to complain about this fact, informing them that this issue is most likely a hardware issue that THEY caused. Even with my cracked screen, I could send and receive calls. Now, after their "repair," I just traded one issue for an even bigger issue. Whoever answered the phone rudely hung up on me multiple times. After I finally called back for like the fourth time and told the dude "F*** YOU" for repeatedly hanging up on me, now these clowns wanna blow up my phone. Look, I've worked in customer service. I understand how difficult it can be dealing with angry, at times unruly customers. However, the LEAST you can do is show some empathy. The whole point of even having a phone is to call out and receive calls. If I can't do that, it's not a phone. Screw these fuckin clowns!

If you have a service issue make sure you ask for Ryan Zunker. Very knowledgeable, professional,…read moreand helpful. AT&T is lucky to have him. Best customer service agent I have encountered at any AT&T store.

Ken was very receptive and helpful in resolving my issue Admits closing time closely approaching…read more We were able to get my phone fixed within moments and I was able to get back to my day without delay. Very chill and helpful employees

Verizon is trusted for good service all over the world so I give it credit for that. It's just the…read moremonthly fee is a bit pricey at around $80 per month plus tax before add ons like. Netflix and travel pass, etc. It's in the heart of downtown on State and Monroe streets and CTA subway or L train red line is super close on the same block right outside to the left. The security guard is a nice person.

A Verizon store that knows what they're doing…read more Rex was great! Super helpful and made me get in and out of there

I had a great experience at this AT&T location. The store was clean, well-organized, and fully…read morestaffed, so there was little to no wait time. One of the highlights was seeing Chicago Sky star DiJonai Carrington stop by for a special fan pop-in during WNBA All-Star Weekend in partnership with AT&T. It was a great surprise for fans and made the experience even more memorable. The team was knowledgeable and took the time to explain current promotions, including 50% bonus offers for new customers and those switching providers. They also shared information about bundling services like AT&T Internet, DIRECTV, audio services, and more. If you're a WNBA fan, be sure to ask about the Fanatics FanCash promotion--you may qualify for up to $100 in FanCash rewards with eligible offers. Whether you're looking for a new wireless plan, upgrading your current device, or simply trying to lower your monthly bill, this AT&T store is definitely worth visiting. The staff is friendly, helpful, and ready to find the best deals, discounts, and plans to fit your needs.

Don't waste your time at this store!!!!!!…read more My brother and I went in to upgrade our iPhones to the iPhone 16. Initially, Erick said they had the colors and models we wanted (iPhone 16 Pro Max and iPhone 16 Pro) in stock. However, everything changed when we started reviewing the quotes. First of all, he wasn't planning on explaining what was included in the quote until we asked why it was so expensive. It turned out he had added a protection plan, which we decided to opt out of. Once we opted out, his attitude completely changed. He went to the back to "check" the inventory, and suddenly, they were out of both the iPhone 16 Pro Max and the iPhone 16 Pro. I suggest walking 10 minutes over to the Apple Store on Michigan Avenue to upgrade your phone. The service there is incredible and 100 times better.

This is not about this store, it is about AT&T. Customers stay away! Once you have ATT, you will…read morehave the worst customer service in the business. We have tried multiple times to get a phone line fixed, and they never show up (wasted days waiting). That is after multiple calls that take hours. They continue to bill us and we have not had service for months. They are scammers. Stay away.

I walked into an otherwise empty AT&T store with a simple request: switch my business plan to a…read morepersonal one and upgrade my phone. Two hours later, after being told No more times than I counted, I walked out of the store with neither task accomplished. And as a permanent ex customer of AT&T. My representative, Isis, was not unpleasant. Neither was she remotely interested in my time or adequately trained. Every step of her 'process' took 10-15 minutes of keyboard clicks and silence. As we passed the 90-minute mark my frequent prompts about other obligations were ignored. Along the way: Can I pay a passed due balance by credit card? No. Can I pay by cash then? No. Can I upgrade my phone today? No, it's not here. Can I get trade-in value for my existing phones on a new contract, especially since I have upgrade policy through my business plan? No. Pay for the sales tax upfront and then pay 30 months of equipment leasing at full price. Can I put that sales tax now? Yes. I mean no, my computer isn't working. Can I order the phone in advance and come back when this process is a bit more organized? Yes. Give me a credit card. (?) Okay, can you run the credit card now? No. I need the last four digits of your Tax ID number. Can you get that off the business contract I came in here to adjust? No. Just shy of two hours later, I was gone. Empty handed, but with the lesson learned: AT&T hates hates HATES their business customers. Good riddance.

They did an excellent job quickly repairing my screen that I wasn't able to connect ... and didn't…read morecharge anything .... The place was so clean and the moment I walked in he was very friendly ! Already told my friend who needs her laptop repaired ! And on a side note I went earlier to iBrokeuFix repair shop on the south loop and there was 5 people waiting in line... the shop was small and crowded and dirty with boxes on the floor and he was not fixing on the spot but only assessing and adding a bill for what it would be, each was over 200 ... left immediately and found this place on Yelp.... Ahhh great way to start the New Year!!

Such a nightmare of an experience - avoid at all costs. My review will probably get buried under…read moretheir fake positive ones, but this place is such a scam. Went in with a broken screen on an iPhone 15 pro. This place advertised $200 to fix it - nice! Found out when I got there, that meant "aftermarket screen" not a genuine apple one (those are $450, way higher than going to the apple store for $330). But okay, he flashed me his and said it was an aftermarket one that worked, so I went with that. When I picked it up, it looked... ok? But their credit card reader was "broken" so they required that I pay via zelle, cashapp or apple cash - convenient payment options so that you can't call your credit card company to reverse transactions for their crappy products and services. Less than 48 hours later, the screen was coming off the phone and light was leaking out the top and sides, it was heating up a lot and after comparison with my partner's iPhone, I noticed it was much dimmer and more green/blue than the real apple screen. I went in today to get a refund, literally less than 2 days after getting it "fixed." The guy there agreed that it was not working and that the screen was coming off, but said they'd thrown away my old screen (so that I couldn't switch it out on the spot, convenient) and without taking the (broken, crappy) screen off my phone, they couldn't even give me a PARTIAL refund. Needless to say, I didn't want to walk out of the shop with a screenless phone and a partial refund. They also offered to put a genuine apple screen on if I paid another $250 on top of the $210 I'd already paid and waited a few days for them to order it (MIND YOU - THE APPLE STORE DOES THIS SAME DAY FIX FOR $330). Also wasn't particularly keen on having them do any other work on it, given the shoddy prior work. Pleaded with him for a bit but no luck. But hey, the guy there agreed if I brought back the screen after getting it fixed at the actual apple store, he'd give me a partial refund. He also assured me that apple would give me the (broken, crappy) screen after they put a real one on it. Okay - off to the apple store. But lo! It turns out when you bring apple a phone with a (broken, crappy) aftermarket screen, in order to fix it they require the (broken, crappy) aftermarket screen to be thrown away! No luck getting it back for my partial refund. Almost like the guy knew that was the case when he sent me away... So $330 at Apple plus this scammy place's $210 later I fixed a slightly cracked screen. TL;DR don't go here, they will scam you with their crappy products and no credit card option. No evidence but wouldn't at all be surprised if the positive reviews are fake - obviously not a 4.9 experience.