I had a complex battery issue with my iPhone. The Apple store refused to service the phone, so…read morebased upon the Yelp and Google reviews of this particular uBreakiFix location, I stopped by. Jesse, like many of the reviews I read about him, was absolutely phenomenal. Extremely knowledgeable, personable, and repaired by phone back to working order. Thank you, Jesse! I'll be back for in the future for any issues and would highly recommend uBreakiFix and this particular location.

Jesse is very nice and amazing. My phone suddenly could not turn on after charging though the…read morebattery was full. I went in, he turned it on in a few seconds without charging me. Thank you very much!

This is the only tech repair place in Chicago where I've seen a chandelier - probably due to the…read moreWater Tower Place vibe. It's a good spot for cellphone cases, including older model phones. Prices for them tend to average $15-$30. They don't carry a large selection of expensive rugged cases or fancy designer stuff. Cellphone repair prices are fair, though be sure to ask if they're repairing your cellphone with OEM products or third party. It can mean a huge difference in price and performance (I would not trust a non-OEM iPhone battery). They also say they do laptop repairs & other services. Nice to have this business in this location for tourists and desperate locals like me. Just know: They do not warranty their products or service, and all sales are final.

In and out in 15 minutes no issues and it's like my iPhone 12 is new. Easy to work with and great…read moreprices!

I don't personally use Apple products, but Apple products do get used in my household, so once in a…read morewhile I go here to deal with repairs and stuff. First, you have to appreciate the architecture and design of this building. The cube of windows overlooking the Chicago River is so aesthetically pleasing, it makes me want to buy their stuff just for the excuse to come here. Second (and I guess, more importantly) the service here has always been pretty great. They are plentifully staffed, scrupulously polite, and they make information clear without talking down to customers. I cannot think of a retail situation where I have seen better trained staff. Third, (and not nothing!) they have clean bathrooms and aren't weird about letting their customers use the bathroom. It was packed when we were last there, but the wait was not all that long. The service and the space made it pretty painless.

Great store--when I say great, I truly mean it! Even if there's a bit of a wait, the location makes…read moreit worth it. It's right near the Riverwalk, where you can enjoy beautiful waterfront views, unique architecture, and plenty of great restaurants and places to grab a bite while you wait. The building itself is impressive and has a one-of-a-kind design. The staff is friendly and there are plenty of team members available to help customers. If you're working with customer support during your visit, it's helpful to stay nearby so you can quickly receive any text updates and continue your transaction without missing a step. This is easily one of my favorite locations. If you're thinking about switching plans, upgrading your device, or exploring new services, be sure to stop in and ask about the latest plans and promotions. Highly recommended!

These folks know how to run a business! My inquiry via Yelp was answered in minutes; an hour later…read moreI was at their shop to have the screen on a XS Max iPhone replaced. I was greeted warmly and referred to a nearby coffee shop for the 30 minutes it took for the repair to be made. Jake made sure I was comfortable with the state of the phone before I departed. I couldn't be more pleased! Ps. I drove in from the north side and was grateful for ample metered street parking outside the shop.

I would not go back here. I used to come here for phone cases/screen protectors and repairs when…read moreit was Jet City. Since it changed over to Modify my Device, I have not had good experiences. They no longer honor the free tempered glass screen protector for life of the device and I had my LCD and screen replaced by them less than two months ago. It started acting up a couple days after the replacement and I called to ask what my options were. She said she would call me back and never did. Then the phone started to have like a shaky display (almost looked like the screen was vibrating), then this morning it started to have lines all over and then got worse and worse until now I cannot even use it. She says they do not give any kind of warranty and offer to refunds. So... I paid $240 for a screen/LCD that did not even last two months... save your money. Just go to Apple.

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

The owner is a very transparent and honest man. I went in for a data recovery but he offered to fix…read moremy phone at a at a very fair price, almost half of what others were quoting. The repair wasn't possible so we only did the data recovery which was only $40, while other shops said they'd only do it at $160. Would come here if I had other phone troubles.

This is a great business! Reasonable pricing, excellent customer service, and a perfect repair. I…read morewill be recommending NovaFix to everyone!

Got my iPhone fixed here same day after another place was charging me double. Super fast service…read moreand a lot of repair options.

I had my battery replaced on my iPhone 13 Mini, one of the few shops that had batteries for this…read morelow selling iPhone. I appreciated the messages after I scheduled the repair, which was just a few days from when I scheduled. Thanks to this, I disconnected Apple Pay and Find My so the iPhone was ready for the battery replacement. When I arrived at my scheduled time, the man at the front desk took my phone and the case and brought it to a technician. The shop has a big and comfortably padded couch where people can wait. I listened to my favorite podcast on lifting culture and bodybuilding using a portable MP3 player. I was surprised that in just exactly half an hour later my phone was ready and the battery had been replaced without incident. I did not realize that replacement batteries are at zero when shops receive them. My iPhone was at 16 percent. The shop was gracious enough to charge the phone for 10 minutes to boost my level to 27 percent so I had plenty of charge for the trip home. I have a pocket cell phone charger. I wish I brought it. An advisory for customers to bring their portable cell phone chargers would have been helpful. Yet, I easily made it home on the charge I had with the brand new battery. I had great service and a quick repair with no problems whatsoever. Thanks guys for making this so smooth.

I went in there for a Passport Photo, and this man that were close to 400 lbs Hispanic worker work…read morefor Staples kept watching me and barely did not want to help. I have asked him where is your passport center he said over there very snotty. No wonder why Staples only get two stores in the city of Chicago because you guys are basically watching people like a dog and not helping people in your store. If you truly feel that people's gonna be still in front of your store then you should put the passport center on the first floor and that will stop all the paranormal people watching you like him. It's ridiculous but then I'm not expecting much at all from Staples.

I get my office supplies here regularly. We order with an account and the pick up service is great…read more Staff has always been helpful and quick.