Went to this Best Buy store to do some Christmas shopping and take some pictures of the holiday…read moredeals and sales that they have going on right now, also because a lot of there pics on google and Yelp are just horrible!! I got told that it was illegal for me to take any pics in the store with out the rental cops permission, and That I had to immediately delete all the pics that I had taken!! I was only trying to try and help the store out. So I obliged and let them have my phone and delete all the pics that I had taken, even though it is not illegal to take pictures of merchandise Needless to say I do NOT and will Not recommend this store to anybody for there lack of big picture thinking!! Also for The rudeness to someone that has only done just a few reviews so far. I was just trying to help them out.

The group of people that work for this company 1. Don't know how to listen 2. Don't follow through…read morewith things that they claim they are going to do. 3. Have no idea how to assist people with real computer issues. Maybe it's the management or it could be Sean McGinley who runs the whole store

I went to Reliable computer for several issues I was having with two computers…read more Jimmy worked on my computers and did a fabulous and quick job. They are very reasonably priced, very quick with my issues. I also learned a lot. It is good to know that I have a local business that is friendly, helpful and actually solves the problem. I will always take my business here and would recommend anyone else to do so. Karen D

I reached out to them with an urgent issue that wasn't technically related to computer repair…read more They listened to my issue and immediately worked to help resolve my problem. I couldn't be more grateful for the work they did they definitely saved the day! Highly recommend!

I'm writing this review on my newest refurbished computer from Cyber Exchange. This is probably 6…read moreor 7 computers over the past 15 years. Adam is always helpful when selecting a machine and the adaptors to enable the devices I already have to work properly. The favorite thing about the computes from Cyber Exchange is that they don't have the promotional software installed that I see at other retail stores. The computers have just the current operating system, clean and nothing else to work your way through.

So I'm giving this place a good review; I haven't been to them since, before they moved to there…read morecurrent location (previously they were down the street next to cumby's/hooters). the service I got was good and professional, so would say to give them a chance.

I had a T-Mobile account for (as I recall) a day or two. Previously on Xfinity, Verizon before…read morethat. During the day and a half T-Mobile had my Credit Card information. This morning, a couple months later, after closing my T-Mobile account and being told that they were sorry I was leaving so quickly but to return if I changed my mind, I was checking my bank info and discovered that they, T-Mobil, decided they needed some cash I guess.....so they took $250 out of my Bank account. Calling Customer Service got me nowhere and I was told that I now have to take half a day, drive to their store in Hadley and battle it out there to get my money refunded. Nice work if you can get it, eh?. Need some $$$.....??? Just hit up a 18 hour former customer and grab whatever you want. Rich Briere

Scammers. Customer rep said to switch carriers, I would get a free phone. Just bold face lied…read more That was not the case when I logged into my t mobile account the next day. She also added extra charges without my consent. Now I have to spend a day , switching carriers again, being given the run around with customer reps to get everything fixed and out of the fraudulent contract they put me. What a fucking headache.

I'm surprised this place has been opened for years, haha. I just go in there to get a free massage…read morefrom the chairs and look at the overpriced stuff that would seem fun to own, but no one would actually think to buy. Usually when I'm in there, I don't think I see anyone cash out there. haha, oh well. I'm sure I'm not the public they're trying to target.

I was in this store to look around. I saw a cool clock that I wanted to send a picture of to my…read moregirlfriend who was miles away. I was told that "taking pictures of the merchandise was not allowed" and was asked to delete it. When I told them I had sent it my girlfriend they said don't take any more. Funny, I had around $50 of product in my hand I intended to buy, which I promptly put down on the counter nearby and left the store. Lost sale for them. (No signs near on doors or anything stating not to take pictures; my picture didn't even include people.) I'd never seen anyone cash out here either come to think of it. Some demo items were missing or had pieces of them missing, as if they had been stolen, other things out of place. Some of the furniture was kinda dirty but hey, it was wintertime, I try to cut some of these businesses some slack during the slow season. I shouldn't have stuck around as long as I did before this incident. After I left they had the audacity to call mall security! Fortunately the security folks were professional and nice, they didn't harass me too much, and I was never arrested or charged with anything. After all this bs I hope the whole company goes bankrupt and I don't want to see another brookstone again! I was only showing my girlfriend something cool. I don't see why anyone can't photograph product, if anything it would help promote product.

Best Buy has always been a regular place to shop for cellphone and laptop accessories, and this…read morestore came to my rescue on a recent trip to western Massachusetts. I had left my cellphone wall charger back in Florida, and was scheduled to be on a three-week road trip in New England. Thankfully there was a Best Buy at Holyoke Mall near my hotel in Westfield, MA, and I made that my first stop after unpacking. The layout of this store was much the same as any other Best Buy, and I instantly knew where to go look for Samsung power adaptors. The mobile accessories area was near the front door, and it took no time to locate what I needed. There was no need to interact with any of the sales help - I just found what I wanted, and walked it up to the registers. In and out in a few minutes with my new cellphone charger in hand. Thanks Best Buy!

I have many complaints about the Holyoke Best Buy, Geek Squad and the company generally. I…read morepurchased an expensive HP desktop computer that malfunctioned for most of the year I had it. I purchased the Geek Squad Total plan and had to speak to scammers in India who repeatedly told me that they fixed my computer. They didn't. Each time I called for support the Indian scammers with the oddly American names would attempt to get my credit card number claiming that I needed to pay for service despite my Geek Squad Total Membership plan. I encountered these same scammers who also answered my calls to HEWLETT Packard. Best Buy and HP have no contact numbers in the USA. - all calls go to India or another foreign country. emails to executives listed in the USA cannot be reached by phone and emails go unanswered. in fact the Holyoke Best Buy sends all calls out of the country. I also brought my computer for repair at the Holyoke store. Again not fixed- twice. I was repeatedly told that I had a software problem. Before the warranty expired I sent the computer to Northampton Computer Repair and found out that the computer had a hardware problem. HP would not replace the computer unless I sent it to California for weeks. Then maybe they would replace it. I was told by the escalation agent that computers are only replaced in the 1st 30 days if there is a hardware problem. If I had been told it was a hardware problem from the start by their authorized agent Geek Squad then I would have demanded a new computer! This is their game. DON'T SHOP AT BEST BUY. DONT WASTE YOUR MONEY ON THE GEEK SQUAD AND DON'T BUY ANY HP PRODUCTS! unless you want to waste your money and spend countless hours dealing with scammers

I asked to change the plastic cover protecting my cell phone screen, and after they had done it,…read morethey charged me $50! For something that costs $5 in Amazon. They should list the prices or at least warn costumers. Horrible

I just had the worst customer service experience! My daughter had her iPad screen replaced and an…read moreexpensive screen protector put on here about 4 months ago. I bring it in today because she needs a new screen protector. Well turns out there is a huge crack UNDER the screen protector. The one that is advertised to not break even with being hit by a hammer etc. false advertisement for sure. So not only did THEIR screen protector break, but THEIR screen as well. This is not the first screen protector I've had to fix with them either, my husbands began lifting only a short time after putting it on. They proceed to tell me they are going to give me the screen protector for $15 then. NO. I'm not giving you any more of my money. So he says he will give me the screen protector for free. Well sure now we have a covered screen but the cracks underneath are there. They refused to stick by their product. Even compared it to hitting a piñata. It could break or not. So I speak to the owner and he says he can replace the screen but for $80. Are you out of your mind ?! I'm not giving you another dime of my money. They will not be getting any service from me anymore ever. I urge everyone to watch out or steer clear of this retailer.

My Google Pixel 6 hasn't been properly charging for a few days and I knew that the terminal needed…read moreto be cleaned. So I brought it to the mall to have one of the kiosk folks fix it. The first dude tried to screw me bad telling me he needed to clean it and likely replace it and it would be $100 (hard no). So I kept cruising and found these guys (forget his name). Homeboy took 5 minutes to clean it and charged me $20. Support good honest business folks!! These guys have a storefront, they aren't in the kiosks. Buyer beware the kiosks!!!

Brought my husband's phone in to have the battery replaced. When he went to pick it up, Noticed a…read morespot on the top left and bottom right corner of the adhesive on the front. When he asked about it, the employers said it was there..... When my husband said "No.... I had a case on it", he was told it wouldn't affect the function of the phone. No discount was offered or given. Very affordable pricing and done quickly, but this was obviously disappointing. We would have rather had it take longer and not had damage done. The battery does work nicely though, so that's a plus. After doing some research we're learning that these are air bubbles in the adhesive of what keeps the screen on the phone......

Very nice staff, pretty good selection of stamps. Funky hours. Not to busy. Would go again for…read moreforever stamps

The Holyoke post office holds my mail against me. My payment was not due until today. And all month…read morelong they would lock my mail box. So I had no choice but to stand in line for an hour or more just so they would unlock it. I ordered a new card from my bank due to theft. And it was not until two months later they put all five cards that I had to continue to ask to be reordered in my box the same exact day....there's no way each card was ordered a week or two apart from one another and all got there the same day... They sent my mail to my new address instead of holding it like they should have. And I have been waiting on a paycheck for an exact month; my employer said the checks already went out. The first check for this employer was the mail that got sent to my apartment instead of held at my P.O. Box and this second check is no where to be found. This place has behaved so sketchy for a place that was suppose to keep my mail safe from being stolen.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.