I'll tell you why this fixture of a store is an absolute gem in Western Mass. This should be tagged…read morewith being a cell phone case + screen repair shop. They have a LOT of technology items and phone cases for everything you can think of. Moreover, I get my "screensavers" or glass-tempered screen protectors from here. I pay for the woman to apply them, because I fail to put them on myself without getting bubbles or without them being un-even. She is a PRO and has been doing this for many YEARS. As for the items, you pay for what you get for as there are many are novelty items and dollar store quality, but you can find a lot of use for their technology and phone related items for a fraction of the price at another store- whether for makeshift jobs or very temporary use. It's a unique store of its kind for Western Massachusetts.

I needed a screen replacement on an iPhone 6s. Repair was fast and they installed a battery for me…read morewhile they had it. When I got home I noticed the Touch ID no longer worked. Brought it back the next day, they found the screen they had installed had a manufacturing defect. They fixed it without hassle and had me back up and running 45 minutes later.

Fixed iPad mini for 130 dollars. Broke in three days time. But instead of a crack like the…read moreoriginal glass it dropped off the coffee table. (Small kids) and It shattered out a corner of the glass (going everywhere) rendering the tablet useless. I purchased a new iPad mini 4 and this time opted for the Apple care. Never again waste my money on cheap Chinese replacement glass. Disappointed with uDropped it out of Wilbraham ma.

Fantastic FAST service. The DAY I called; Alex was at my store in 30 minutes. Extremely…read moreknowledgeable, polite and prices are beyond reasonable. Twin Palm PC is our new GO-TO.

From the owner: Our Locally owned computer repair shop is designed for you. Whether you are a small business, or a…read moresingle user who surfs the web. We are here to provide repairs, upgrades, and expert technical advice.

I am pretty frustrated with the printing services here. I was in the store 8 times in the last week…read moretrying to get a simple enlargement of a quilting block pattern. The first time I went to get a sample printed I was so excited. Thomas knew what I was saying and printed it perfectly. So I ordered additional printouts of the exact same thing and a few of the same thing, but mirror imaged. That order has never been printed properly. I know it's possible, since Thomas did it, but everyone else hasn't been able to manage it. I finally thought it was done properly, but when I got it home and measured it with my quilting tools, they are still wrong. They are also pixelated and funky, even though the sample I had printed was perfect. I don't understand how a simple 200% enlargement could be so difficult. I know it's possible. And I know their machines can do it. But going back to try to explain it and get it fixed AGAIN simply isn't worth the frustration. I would love a refund, but I am too annoyed at this point to even go in the store. I will be going to the local, family owned print shop on Monday. Hopefully they will be able to help me.

Whatever you do DO NOT EVER DROP OFF A UPS PACKAGE AT THIS STAPLES STORE!!!!!!…read more I left a UPS package on April 16 and, thankfully, asked for my receipt. Five days later there is no record of this package in the UPS system . I went to Staples to follow up and the manager basically says "not my problem", and told me to call UPS. He wouldn't even go to check to see if my package could still be in the room where they keep packages for pickup. I realize that UPS package drop off is not their main business but the total lack of any sense of customer service by the manager reflects very poorly on the store. I would give it zero stars if possible!!!

After replacing the screen on my devices three times, and realizing specific shapes of water-tight…read moreadhesives were re-applied, it dawned on me. Cracked Solution is like the Android™ Genius™ Bar, but in your local mall patio. I've had to exhaustively research repairing screens, since even as an adept computer repair person, cell phones are a class of their own. Beyond soldiering, the cell phone industry is a complex pipeline of suppliers, manufacturers, and vendors. The price they repaired my screen for was much less expensive than competitors' offers online for the same service: a factory-original screen and replacement within your device. I was not willing to save $40 and possibly lose a week with my phone. I was not willing to find a factory-original screen, disassemble my device, and move anything if I needed to. And, I was not able to consider shopping around for more than just screens, but waterproof adhesives that match my unit or shaping a generic to do the same. The familiar tech (Jas.) who has fixed my phones many times when scheduled, will fix it within a few hours, or one hour in my case. Did you get all that? No? Then take your phone to these people and they'll deal with it. Samsung is one of the vendors, unlike Apple™, that can offer direct purchases of original replacements (OEM?) for their devices. (Plus, Samsung has Samsung So-Fi, which made anti-Racist commitments all throughout the 2020s.) I only brought my phone for repairs before because I had phone insurance that covered it. Having had quality service two times before the third really helped ring it in: how are they managing the complex smartphone supply chain???? But they are, and making repairs. I'm assuming they'd do more than Android as well. (PS: Trademarks of Google and Apple used without affiliation nor permission, I'm an amateur reviewer who is grumpy with the massive phone ecosystem at the moment. How about Cracked Solution helps sell against that?? :)

I thought I would have to have the port replaced on my old I-Phone SE at best or buy a new phone at…read moreworst, but Jasmine just cleaned out the port with tweezers! Then she replaced the screen protector on my phone and my husband's as well. I feel like I have a brand new phone! Magic! For an unbelievably low price. Thank you, Jasmine!

Unbelievably helpful! I spent 2 hours of my morning trying to find a repair shop that could remove…read morethe back of my laptop so I could access the battery. Laptop wouldn't stay on and that was the final step to trouble shoot but there are tiny screws that you need a special tool for. I spoke with Eric, and after walking him through (on the phone) what was going on he said it didn't sound like a battery issue at all. Had me tighten / check all connections & I plugged into a different outlet--Viola! He was so polite, professional, & helpful. Not only did he save me an expensive repair but he saved my day. This is my work laptop & we are in the middle of launching a major campaign. Couldn't thank him enough!!! This was not the first place I called, but will definitely be the first place I go if I ever have any computer issues again. I highly recommend them! I don't usually write reviews, but WOW!

From the owner: We specialize in .read more