1. Reliable Computer

0

Holyoke, MA

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Response time

5 hours

Response rate

100%

Services - Reliable Computer

Mobile phone body repair

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2 years ago

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4 years ago

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3 years ago

Dan and Jim are both great. I have used them over the years from windows 95 on up . They stand behind their work.

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3 years ago

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8 years ago

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Review Highlights - Reliable Computer

“Dan was awesome hard drive died on desktop on 4 yrs oldish.”

Mentioned in 5 reviews

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Network & I.T. Solutions

Network & I.T. Solutions

(4 reviews)

I had a Legacy DVD from my sister's funeral that I treasured. I often played it on my computer DVD…read moredrive. One day I couldn't open the DVD, so I called Jim at Network & IT Solutions. He suggested that I bring the DVD down, and he would test it. It took nearly a month for him to tell me that he could open the DVD and that I should replace my DVD drive so that it would autoplay. I dropped off my computer for the repair, and it took a week and half to finally get it back. After the repairs, we discovered that the DVD did not play at all. The new drive didn't perform any better than my old drive. Jim replaced a perfectly good DVD drive and with one I didn't need. The Legacy DVD was corrupt, not the drive. It was disappointing that he didn't test our drive before replacing it. He charged me $96.00 for the repair. When I called him to let him know that the DVD still wouldn't open, he got very nasty. He told me to bring the computer back and he would reinstall my old drive. What is that going to solve?!?! I spent nearly $100 for nothing!!! He should have tested my drive before replacing it. He promised me that the new DVD drive would autoplay my DVD once he replaced it. I'm disappointed with his shoddy computer service, but I'm abhorred with his lack of customer service. It would have made all the difference in the world if he had been polite, concerned about my issue, and willing to do something to make this right. I will not bring my computer to his store again.

Jim was great to work with. My computer was extremely slow and USB ports were not working. It's…read morenow better than brand new after just 3 days in for repair. He made sure that he explained everything that he did. I would 100% go back with any computer repairs I need. The price was very reasonable too and he saved me from having to buy a new computer!!

Reliable Computer - itservices - Updated November 2026

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