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    Paragus Strategic IT

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    18 years ago

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    Cracked Solution - Cracked Screen ? don't worry we are here to help.

    Cracked Solution

    (20 reviews)

    After replacing the screen on my devices three times, and realizing specific shapes of water-tight…read moreadhesives were re-applied, it dawned on me. Cracked Solution is like the Android™ Genius™ Bar, but in your local mall patio. I've had to exhaustively research repairing screens, since even as an adept computer repair person, cell phones are a class of their own. Beyond soldiering, the cell phone industry is a complex pipeline of suppliers, manufacturers, and vendors. The price they repaired my screen for was much less expensive than competitors' offers online for the same service: a factory-original screen and replacement within your device. I was not willing to save $40 and possibly lose a week with my phone. I was not willing to find a factory-original screen, disassemble my device, and move anything if I needed to. And, I was not able to consider shopping around for more than just screens, but waterproof adhesives that match my unit or shaping a generic to do the same. The familiar tech (Jas.) who has fixed my phones many times when scheduled, will fix it within a few hours, or one hour in my case. Did you get all that? No? Then take your phone to these people and they'll deal with it. Samsung is one of the vendors, unlike Apple™, that can offer direct purchases of original replacements (OEM?) for their devices. (Plus, Samsung has Samsung So-Fi, which made anti-Racist commitments all throughout the 2020s.) I only brought my phone for repairs before because I had phone insurance that covered it. Having had quality service two times before the third really helped ring it in: how are they managing the complex smartphone supply chain???? But they are, and making repairs. I'm assuming they'd do more than Android as well. (PS: Trademarks of Google and Apple used without affiliation nor permission, I'm an amateur reviewer who is grumpy with the massive phone ecosystem at the moment. How about Cracked Solution helps sell against that?? :)

    I thought I would have to have the port replaced on my old I-Phone SE at best or buy a new phone at…read moreworst, but Jasmine just cleaned out the port with tweezers! Then she replaced the screen protector on my phone and my husband's as well. I feel like I have a brand new phone! Magic! For an unbelievably low price. Thank you, Jasmine!

    Staples

    Staples

    (14 reviews)

    I was nervous to get a poster printed here because some of the reviews were not the best. BUT I'm…read morehappy to say I had a great experience and the person at the print area was super nice and helpful. Also I called and got my poster printed 2 hoursish after I sent it in through the website= so very quick turn around time. I think it's a little expensive to print here, but overall a great last minute option and was very impressed by their customer service.

    I had a small binding job that would probably take less than five minutes using Staples'…read morespecialized tool. The staff member was too busy typing on his personal phone to attend to his growing line of customers. When he at last he returned to his work-station, he projected a borderline sarcastic and offensive attitude. His surliness was not only directed at me, but also to the customers before me in line. When my turn arrived, he informed me that the job would be done in an hour or two, so I returned in two, but the job was not completed. He then said that the job would probably be done tomorrow. 23 hours later, I phoned the store to verify that the binding would be ready, The phone system provided me with a long and time-wasting advertisement, followed by the system putting me on-hold for a little over five minutes, at which point I hung-up. (On a previous visit, I noticed that a staff-member did not answer a persistently ringing telephone,) It is clear to me that Staples in Hadley M.A. has a managerial-level failure in the area of recruitment and supervision. The quality of staffing has been declining at a steady rate for several years, and this needs to be addressed at the district-level.

    Paragus Strategic IT - itservices - Updated May 2026

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