We were purchasing an ipad or laptop we were not sure. You could not touch anything without alarms…read moregoing off which was ridiculous. The staff had no interest in helping us and it was like pulling teeth to get assistance.

Went in today to get a label and send something via UPS, neither of which I knew how to do. When I…read moreasked for assistance I was told the directions were on the counter. I could not access their assistance, I was told I needed to go back t the other side of of the store and ask customer service, mind you, the staff person on question was just standing there. This was the way the entire visit went. They steadfastly refused to offer assistance, stating they were short staffed, but behaving as if they had nothing to do but refuse service. Extremely unprofessional, disrespectful, rude and let's not forget condescending (I assume because I am older and had questions, who knows). If you want any sort of helpful interaction this is not your place.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.

After replacing the screen on my devices three times, and realizing specific shapes of water-tight…read moreadhesives were re-applied, it dawned on me. Cracked Solution is like the Android™ Genius™ Bar, but in your local mall patio. I've had to exhaustively research repairing screens, since even as an adept computer repair person, cell phones are a class of their own. Beyond soldiering, the cell phone industry is a complex pipeline of suppliers, manufacturers, and vendors. The price they repaired my screen for was much less expensive than competitors' offers online for the same service: a factory-original screen and replacement within your device. I was not willing to save $40 and possibly lose a week with my phone. I was not willing to find a factory-original screen, disassemble my device, and move anything if I needed to. And, I was not able to consider shopping around for more than just screens, but waterproof adhesives that match my unit or shaping a generic to do the same. The familiar tech (Jas.) who has fixed my phones many times when scheduled, will fix it within a few hours, or one hour in my case. Did you get all that? No? Then take your phone to these people and they'll deal with it. Samsung is one of the vendors, unlike Apple™, that can offer direct purchases of original replacements (OEM?) for their devices. (Plus, Samsung has Samsung So-Fi, which made anti-Racist commitments all throughout the 2020s.) I only brought my phone for repairs before because I had phone insurance that covered it. Having had quality service two times before the third really helped ring it in: how are they managing the complex smartphone supply chain???? But they are, and making repairs. I'm assuming they'd do more than Android as well. (PS: Trademarks of Google and Apple used without affiliation nor permission, I'm an amateur reviewer who is grumpy with the massive phone ecosystem at the moment. How about Cracked Solution helps sell against that?? :)

I thought I would have to have the port replaced on my old I-Phone SE at best or buy a new phone at…read moreworst, but Jasmine just cleaned out the port with tweezers! Then she replaced the screen protector on my phone and my husband's as well. I feel like I have a brand new phone! Magic! For an unbelievably low price. Thank you, Jasmine!

Mike and Brian are great guys that know what they're doing! I personally don't so therefore I look…read moreto them for assistance with all sorts of computing issues at work as well as at home!

I had a recent death in the family and my laser printer decided to take a vacation and both…read morebrowsers were very punky, I wasn't the most placid client, neurotic and frazzled would be more accurate, Well Calm Brian showed up at the door and fixed everything in under 90 min. I felt much.better immediately. His price was too low so I gave a hefty tip. Excellent place to solve your computer issues, Very strong recommend, George

Had a very positive experience with this professional gentleman. He did an awesome job and was fast…read moreand easy to work with. He saved me lots of money. Glad I found him

I've used Gianni for a pretty intricate repairs on some very specialized Aviation calibration…read moreequipment. This gentleman absolutely hit it out of the park. He saved the day and i cannot express how forever grateful i am for his assistance with these projects. Amazingly kind and knowledgeable person who always goes the extra mile. Sincerely, Joshua Redfern

Unbelievably helpful! I spent 2 hours of my morning trying to find a repair shop that could remove…read morethe back of my laptop so I could access the battery. Laptop wouldn't stay on and that was the final step to trouble shoot but there are tiny screws that you need a special tool for. I spoke with Eric, and after walking him through (on the phone) what was going on he said it didn't sound like a battery issue at all. Had me tighten / check all connections & I plugged into a different outlet--Viola! He was so polite, professional, & helpful. Not only did he save me an expensive repair but he saved my day. This is my work laptop & we are in the middle of launching a major campaign. Couldn't thank him enough!!! This was not the first place I called, but will definitely be the first place I go if I ever have any computer issues again. I highly recommend them! I don't usually write reviews, but WOW!

From the owner: We specialize in .read more

Excellent service & fast turnaround! We purchased feather flags & an…read more A-frame sign. Highly recommend Trailhead Printing!

From the owner: At Trailhead Printing, we pride ourselves on being Simsbury's go-to destination for professional,…read morereliable, and creative printing solutions. From business cards to booklets, posters, banners, and more, we offer a wide range of services tailored to meet your personal or business needs. What sets us apart is our personalized customer service, attention to detail, and fast turnaround times—all while maintaining top-tier quality. As a locally-owned business, we’re deeply invested in our community and love collaborating with our customers to bring their visions to life. Whether it’s a simple copy job or a complex design project, we ensure that every order is treated with care and precision. Choose Trailhead Printing for exceptional results, competitive pricing, and a commitment to helping you make a lasting impression. Your project isn’t just another job to us—it’s an opportunity to exceed your expectations.