Just a few weeks back our washing machine was failing to eject water in the spin cycle leaving clothes too damp to put in the dryer. So we called B &B who have been providing us with excellent service for nearly 15 years (and we're up in the hills). The best part of working with Bob is his ability to communicate clearly. When something goes sideways we troubleshoot it over the phone. On our end, all we have to do is give Bob the correct model and serial number for the machine in question and he'll tell us straight up front if the machine is too old to be repaired, or if there's a problem getting parts due to supply chain issues etc. Once the parts come in, Bob and Bob arrive promptly at the scheduled time, and with seemingly minimalist precision install the part(s), check equipment performance and were good to go. Good service, fair pricing and reliability; we can't ask for more than that! Peg & Gerry C read more

We were scammed by B&B Appliance. We called them to view our fridge which had been collecting condensation over the course of several months. When they arrived, they quickly opened the fridge doors, saw the condensation, and without any further evaluation or listening to my description of how long the condensation had been an issue, told me that I hadn't been closing the fridge doors fully, and it was my fault. I have had this fridge for 12 years and have not had this problem, yet they insisted that I was wrong and just wasn't closing the doors properly. After they left, I wiped down all the condensation and left the fridge securely closed for 15 hours and guess what-- when I opened it the next morning, all the condensation was back. To add to the situation, both repairmen kept insisting I was too anxious, and one even gave me an unsolicited hug. To say I was shocked is an understatement. They were pushy for their $140 service fee, and my husband and I paid them cash but immediately regretted it. Since then we had a real repairman come by who diagnosed the problem after quite a bit of investigation. I have called them several times and left messages, but my calls have never been returned. I have requested my money back, also no response. I would avoid them completely. read more

The ice maker in our Whirlpool fridge stopped working. We tried all of the manufacterer's restart suggestions and nothing worked. So we called B+B amd now we have ice! Bob did all kinds of trouble shooting and solved the problem. He was on time. He was fund to tak to. And he solved the problem. What more van you ask? read more

Our customer had an oven cooktop that wasn't working even though it was brand new and never been used. LG sent out a tech to look at it and saw that mice had gotten into the machine and chewed the wiring harness. And that they would repair it after pest control had dealt with the problem. So I called B&B and they came out. We removed the cooktop from the range and they were able to uncover a mouse nest inside. Right away Bob said that this is huge health risk to the homeowners (Hantavirus). Unfortunately he said that due to the damage caused by the infestation, the oven was essentially dead. So the bad news is, they have to buy a replacement oven. But the good news is that B&B were quick and honest in the evaluation of the damage and potentially saved the homeowners from serious illness or death. Kudos to B&B! read more

He got back to me quickly. Excellent customer service. Honest. He won't let you sink a lot of money into a repair if he doesn't think it will last long. read more

Picked up in the first ring! Have to say that I was impressed because he helped me determine that the issue I had with my LG washer was probably not something worth fixing. I admire Bob for having the integrity not to just take my money. I will definitely call again when I need help with an appliance. read more

We would highly recommend B&B Appliance/Bob. He is reliable and comes over quickly when called, and he stands behind his work. He takes pride in being able to assist his customers. He is trustworthy and it feels more like a family member helping us out, rather than a business. Evan and Karen read more

My washer and dryer both started giving me trouble at different times, and I was debating if I should get a brand new set or find out what's wrong with each of them and get them both repaired. Well, thanks to Bob coming out on a Saturday morning, New Year's Eve at that (he offered to come another day but my holiday travels made scheduling difficult) and taking some time examining my machines, he confirmed my thinking that getting a new set makes the most sense if I don't want to "throw away" $400-$500 on parts and labor on old machines just for something else to break. Thanks Bob, Happy New Year! read more

Bob and his partner came out to check on my ailing refrigerator. I spoke with him in the morning and he said he could "squeeze me in" that day. He was at my house an hour later. He quickly examined the refrigerator by feeling the food and touching the top and bottom of the machine. He had a partner with him but said there was nothing for them to grip on the doors so there was no way for them to pull it out and examine the back of the machine. He told me my ice cream was soft, though it was the same consistency it always is. Bob told me there was a major issue with the machine and recommended replacement. He was nice, and spent 20 minutes explaining how a fridge works but I would have preferred more hands-on troubleshooting. I went to a local appliance store and purchased a new machine. I needed to remove the water hookup myself prior to delivery. So that night I tried to move the fridge that I was told would be impossible for 2 appliance repairmen to move. I was worried I would not be able to do it. I rocked the machine and moved it a few inches, then slid it forward myself. Miraculously, the next morning the fridge was working fine. Something was kinked or blocked in a line somewhere. I was able to cancel the new fridge and it's been a month already without any issues. I'm glad the appliance store made me move the fridge myself - otherwise I would have thrown out a functioning fridge. read more

Called B&B about a faulty igniter on my LG dryer. I spoke to Bob on Monday morning and 24 hours later my dryer is hummin' like new! 24 hours!? Wowza. Couldn't be more pleased. read more

They were prompt and very knowledgable. They helped me figure out the issue and seemed more interested in figuring it out with me than just chargin g me for their time. I think this is someone you can trust for sure. read more

Bob went above and beyond in helping resolve a tricky repair/replace problem. Personal service, knowledgeable fast response. Thank you!

I was unsatisfied with Bob's diagnosis and he did not repair my washing machine, but after some pressure, he did at least refund the $139 charge, for which I am grateful. read more

I cannot speak highly enough about B & B appliances. I first met Bob and Bob about a week after knee replacement surgery and my refrigerator stopped working. The Bob's responded the same day I called. They emptied and reloaded my entire refrigerator because I could not. They found and fixed the problem. The refrigerator started working beautifully but, unbelievably, they would not send me a bill until after several weeks of making sure the refrigerator continued to work properly, which it did. I've had them back for various things a couple of times since then. They are not only extremely competent, they are kind and honest and have saved me a lot of money by me not having to buy new appliances. I am SO glad I found B & B Appliances. Linda Pisano read more

The good: Bob came on the same day I called for service. He diagnosed the problem accurately and had the replacement part. He worked diligently on what was an unexpectedly challenging repair. The dryer worked fine after he was done. The bad: Bob has an attitude. I explained that the machine is a stacking unit in a closet (tight quarters). He said he could get an assistant and my understanding (in error, as it happened), was that with an assistant the job would be $150~$200. Or I could get the machine out of the closet ahead of time and save money. This I did, with my son's help. Bob asked for and received my help throughout the repair. I'm handy and I was very helpful. Could have done the job himself without my assistance? Maybe, but it would have been much more difficult for him. I even supplied tools so he wouldn't need to go out to his truck. I advised him on the routing of wire harnesses, etc. I probably should have done the job myself; I certainly couldn't get any of my own work done while he was here. "How much do I owe you?" "$238" said Bob. I was shocked. The part he put in goes for about $11 online. I know that part was much more valuable than to me because Bob had it in stock. I appreciate that, and said so. OK: Maybe $40, $50 for the part (an idler pulley). But $200 for 1.5 hours of work with heavy assistance from the customer? And then he took extreme umbrage when I complained about his price. Bob has every right to earn good pay for what he does, but $135/hour seems a bit...excessive! In the end, he knocked $38 off his price and I wrote him a check. Bottom line: A good worker and a sharp operator. read more

I posted a negtive review of B&B because they misdiagnosed our Bosch dishwasher problem (which another repair service easily fixed), charged us $139 for the call, and failed to provide us with a receipt. After being requested twice for a receipt and/or a refund, they did send a check for the refund. I want to acknowledge that B&B did the right thing here. read more

Bob is great! He Our 20 yr old GE stove was having trouble holding heat in the oven, but otherwise was in great shape. Bob came out at a convenient time for me within 2 days of my call. He quickly diagnosed it needed a new ignitor, which he replaced. Bob's a joy to chat with as he works, and is an incredible resource for all kinds of information, not just appliance repair. He did great work, was quick and thorough. Highly recommend! read more

Bob was friendly and asked a number of clarifying questions to help assess my washing machine problem over the phone before making the service visit. Highly recommend reaching out to them if your washer or dryer are in need of repair. read more

We paid ~$220 to replace a valve on a leaking washing machine, but the leak continued. After following Bob's recommended troubleshooting for a few days, I called him back to let him know the leak was still happening. He estimated the problem would take another $300 to fix, considering some electrical errors that I described in my first call. He also said that those electrical errors wouldn't be fixed by replacing the valve, meaning the additional $300 was always going to happen even if the new valve stopped the leak. We were never willing to spend more than $500 on fixing the washing machine, so I wish I had gotten the entire picture up front. We could have saved the trouble of paying the couple hundred dollars we did, when our ultimate solution is a new washing machine anyway. I'm rating three-stars because Bob seemed genuinely concerned to fix my problem and I'm sure he could have fixed it if I was willing to spend another couple hundred of dollars. But ultimately I wasted money and am now buying a new machine. read more

Fast call back, same day visit. Problem solved. Bob n Bob are friendly and funny. Good schtick, good advice, good repair.

I called B and B (spoke with Bob) because my oven was not working. He talked me through the problem (about 40 minutes) and came to the conclusion that it would not be worth it for him to come out and repair the appliance - much more economical to just replace it. So, I heeded his advice, but as a result did not use the service. Thank you, Bob, for your expert advice - I will be calling you next time I need appliance repair. read more

Quick, reasonably priced service. We run a B and B so having a dryer down was a disaster. Loved that he had the right parts and didn't have to wait. read more

I called this morning about two problems with my side by side Kitchenaid fridge. Bob called back within minutes and was good about setting up an appointment the same day. Came in the time we agreed on, fixed one problem most inexpensively (closing the refrigerator door so it doesn't pop open) and told me that the expense of fixing the other problem will not be worth it (replacing the broken ice maker in the fifteen-year-old fridge). Saved me around $300. It was more than worth the house visit charge of $85. I was very happy with his promptness, desire to save me needless expense, and honesty. read more

Bob is an honest man with years of experience in repairing appliances. I have had him repair my dishwasher, my washing machine, and my dryer at one time or another over the last 30 years. Always timely and transparent and willing to tell you when repair is not worth the cost. He also has a great sense of humor! read more

My refrigerator stopped working. I didn't know anyone in the area and looked up appliance repair on the web. B & B was nearby, so I searched again and found 6 reviews on another review site that were extremely positive. Bob responded quickly to my call and seemed very knowledgeable about my particular refrigerator. He had the part he needed in the truck and the repair was efficiently done and I was charged a fair price. I would definitely recommend him. read more

Bob came right out to service our washer. He is the most honest, polite and friendly service person ever!

Really happy that we asked B & B Appliance to come and help us! Showed up on time, and fixed the washer in 5 minutes. Thank you so much!!

Super nice guy. Responded to our warm fridge emergency quickly after two other local companies and Sears wanted me to wait a few days. Highly recommend calling on this local business when you have a need for household appliance repair. read more

Bob is great! Over the years, we have used him for our dryer, washer, dishwasher, and oven. He is honest and tells it like it is. Sometimes he can repair, and if not, he can recommend affordable options. Highly recommended! (Plus, a super nice and interesting human being.) read more

Amazing---I called, and within ten minutes, he was at my door, figured out what was wrong with my stove burner, had the replacement part in the van, and within another ten minutes was done. Everything's working great now. Thanks! This is the second time I've used B&B and both times have been excellent. Would totally recommend Bob. read more