DISHONEST!!!
I work in IT for a company. A co-worker came to see me about her laptop problem. Her laptop would not power up. It was totally dead. She mentioned that Geek Squad said it was a bad hard-drive. $360.00 to fix. I told her that is odd, a hard drive does not cause power problems for a laptop. It is like saying a bad mouse would cause her computer not to boot. I told her to grab her laptop and bring it in. I will look at it.
Sure enough, her laptop would not turn on. Totally dead. I grabbed another HP power supply, plugged it in and her computer booted right up fine. Her laptop is only two years old.
This was such an easy troubleshooting job,I believe Geek Squad new what the problem was all along. Since Best Buy sells this laptop, they probably had dozen of extra power supplies laying around the shop. A new power supply would be $20 part and two minutes of labor. Not very profitable for them and no up-sell commission for the Best Buy technician. I believe they purposely mislead her saying it was a bad hard drive, which adds significantly to what they can charge for repair.
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