A few days ago, when my phone suddenly stopped connecting to cellular and none of the self troubleshooting methods worked, I stopped by this Apple store to get help from the genius bar. Cesar was my technician, and he was beyond kind and helpful. He diagnosed my phone had a software problem stemming from the beta program and tried to fix it. Sadly, my phone died completely during this process, so I had to purchase a new device. I was able to snag the last phone of the kind and color I wanted that they had in stock. While it wasn't the outcome I originally hoped for, Cesar's friendly attitude made an otherwise frustrating situation easier to deal with, so kudos to him! read more

I've always had positive experiences at this store, but today was disappointing. I visited to explore trading in my iPhone 17 Air (purchased 3 months ago) for a Pro model. I knew it was a long shot since Apple doesn't currently offer trade-in values for current-gen iPhones. The manager, Rob, explained they couldn't process a trade-in or return outside the 14-day window, which I expected and understood. What I didn't expect was his comment that "14 days is more than enough time" to make that decision. When I pointed out that's subjective, he doubled down, implying I should have been more diligent. I get that policy is policy. But there's a difference between explaining a policy and blaming a customer for not meeting it, especially one looking to spend more money. Rather than offering alternatives or simply apologizing that he couldn't help, Rob chose to lecture me on what I should have done differently. That's poor customer service, plain and simple. A manager should know better. read more

I love Apple, ya know? I have the entire ecosystem...all the tech. Fun fact about me, I love tech. I've been asking and receiving tech gifts since I was a kid and it seems that has not stopped well into my (young) adulthood. I'm a real adult, but forever young. You know what I mean, right? I use my Apple Store app a lot! This is my second time purchasing the 80-pack of FUJIFILM INSTAMAX Mini Film. Great value for a great price (67.95), this shall last me well until mid-2026 maybe? My job has a ton of wellness programs and I'm able to use my "health points" for cool things. And if you're guessing the cool thing is my Polaroid then you're absolutely correct! I should have added a photo here for visuals. Anywho, buying film by the 10-pack is a waste of my time and money so shoutout to Apple for their great value and product! I also purchased a new phone block for charging purposes. I can only use "cheaper" blocks for so long so I decided to bite the bullet and get a real one. My experience was great, and the pickup was a breeze. They provide concise/clear instructions on where to pickup online orders. In addition to that, customer service was great! Shoutout to Bria! She answered all of my questions and walked me around the store to look for wall blocks, cords, and all the things. I shall return. And if you're reading this Bria, thanks again!! I had lots of questions and she was very patient and helpful. Give her a raise. read more

Apple Highland Village - For my Polaroid! - IT Services & Computer Repair Near Me - Houston, Texas

This is probably the nicest Apple Store in Houston and is located in the higher end River Oaks area so this is about the best quality service you can get. Clean interior and it is well staffed. Processes could be smoother to help transfer data between your current and new phones but it's what you would expect. Trade in's are done in person and fairly quick. Value is subjective; I'd rather own AAPL stock than buy the newest and greatest. read more

Apple Highland Village - IT Services & Computer Repair Near Me - Houston, Texas

I ordered a hard drive for my Mac Mini and had to pick it up at the Apple Store Highland Village. I could had ordered a lower priced drive and pick up at First Colony Mall. I didn't know this store was that bad even though it's located at a high-end neighborhood. This was my second time here. Last time, I was here to shop for AirPods. Getting here was supposed to be easy. But Google Maps took me to a street with full of street bumps just to avoid freeway congestion. Then, there was no parking spots near the store. I had to park in front of William Sonoma and walked. Ugh. I told one employee that I was picking up. He directed me to the order pick up counter. A nice gentleman scanned the QR code from my phone. It didn't come up. He scanned again from his iPhone. It didn't come up. Asked when I ordered it. I told him that was just last night. Ok. If the email said it's ready, why it's in your system. He then searched by my name and it came up. Ugh. I also looked at the iPhone cases. Another nice employee came to assist. He told me about the features and etc. I just didn't like the feel of the cases. Then, I proceeded to the Apple Watch section for the bands. The first employee came to help. But he said, "I'll be right back." But never returned. I had to search it on Apple Store app to find the price. Ugh. $99 for Alpine Loop. Since there was no one attending me, I walked out the door. I don't think I'll be back. read more

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Stopped by Apple Highland Village to grab my new iPad and wow the service was lightning fast! Staff was super helpful and got me in and out in no time. Definitely made picking up tech a breeze. read more

Apple Highland Village - IT Services & Computer Repair Near Me - Houston, Texas

Came to have my iPad serviced. Did come shortly after opening and was quickly serviced as a walk in, got the information I needed, iPad restored and was back on my way in less than 15 minutes. Very helpful staff. Have been during busier hours and would recommend an appointment but overall like this location read more

I love this Apple location because of how big and fancy it feels. It's also located in such a nice area, so it's fun to walk around and go to other stores once you're done with your appointment. My aunt needed her screen protector replaced, so we waited for less than 5 minutes and they already had us getting the replacement. The service was really fast, and the person who was helping us took the time to explain how to request a new screen protector online and get it shipped instead of having to come in next time. Definitely would recommend getting your product registered because she said it would have been free to get a new screen protector if the phone was registered. read more

I think I picked the wrong day to go here because it was the release of the new iPhone and I just went to get a case. Parking wasn't too bad and I got a covered spot at Crate and Barrel across the street which is a win in my book in this oppressive heat of second summer. Non iPhones had a separate pick up line but they couldn't match my order even though it was already labeled for me so I had to sit around waiting for them to figure it out. Everyone was really nice though and there was plenty of seating. read more

Came by to buy a charger for my Mac book and asked to use the rr and they said no. Terrible customer service. 00 stars !! Apple is a million if not BILLION dollar company DO BETTER!! read more

Apple Highland Village - Outside - IT Services & Computer Repair Near Me - Houston, Texas

I've been a fan of Apple for a long time. (I actually owned a Lisa). I just don't like being treated as if my time does not matter. Called for an appointment and told them that I wanted to upgrade my wife's IPad. Got there early and told the guy at the door I was there to buy an IPad. Someone will be with you shortly. Shortly in this case meant an hour, 30 minutes after my scheduled appointment. My wife wanted to leave but I said we're here. Let's just get the IPad. Finally talk to salesman and tell him what we wanted. He informs us that they have no iPads, haven't for a while and don't expect shipment until mid January. Couldn't they have told me when I called? Yeah they should have. If this is their idea of customer service, they need a new read more

Went in to undertake the problem with my air pods max as to why they aren't working correctly. Waited 20 mins for appointment (short wait) for Apple staff to tell me just buy a new pair. Didn't check them or do any troubleshooting. Took them to a diffent Apple Store in galleria and they found it was a charging error. They work just fine and needed a reboot. Problem fixed. Not a good experience given we just moved to the area. read more

This store has the worst customer service. We never received our merchandise and they said they would refund my cc but never did. I have spent over 4 hours on the phone with 5 different people and it's been over 2 weeks and still not resolved. The store does not answer it's phone. They are horrible to deal with. Don't go to the Highland Village location. read more

Not very helpful. Especially when you're purchasing at high dollars. After I ordered they scanned my code and I just stood there waiting. So finally I asked what's next. That's when they said they'll bring it out and I could have a seat. Wait time was really quite excessive seeing that I preordered hoping to avoid a long wait. I asked about a trade in of my old phone while waiting. They took a quick 2 second glance and not taking any time to inspect it, and they said the screen was cracked so no. Actually it has a screen protector on it and that's the only thing that was cracked. Not the screen underneath. If they had spent more than 2 seconds making this determination they may have realized this. I don't go to many apple stores but the staff here is beyond poor. read more

You must have an appointment but once in they are very knowledgeable and friendly- a great place for Apple products and any issues - good staff read more

We had the best service possible. Cesar was very helpful, knowledgeable, and patient. We couldn't have asked for better service.

Went in on Sunday, October 13th after having a ***horrible*** experience with Apple-Galleria. (Don't even bother with the folks at Apple-Galleria; just drive to another Apple Store.) Even though it was approaching closing time, Highland's team was absolutely OUTSTANDING!!! From the first greeting at the door to directing me to the "Genius Bar", each step of the way the hand off was consistent and they explained what they were doing. Special thanks and recognition go to the following SUPER STARS: - Simran - Ronnie First, Simran was warm and friendly then ran a diagnostic test to see why my iPhone would not come on and not respond to any of the buttons. He took the time to explain EVERYTHING and made me (a non-tech person) feel knowledgeable and confident as I decided what the best solution would be: buy a new phone or get this one repaired. Next, he introduced me to Ronnie (in sales) who was an absolute doll, a gem and joy to work with!!! She not only empathized with my situation - I was on the verge of tears and she had me laughing by the end - but gave me more insight as to my options and how Apple could help me. She made me feel like Apple was excited to have me as a customer. I can't wait to go back in and purchase my next computer (a desktop) from this team. Apple please take note! read more

3rd time here in 2 years. I make an appt online, show up ahead of time and am asked to wait at one of the tables. 10 minutes...20 minutes....30 minutes, not one person from Apple comes by, although 5-6 employees are standing around, talking to each other and fixing their hair in the mirrors. Riduculous. Now going on 40 minutes. walked back up to checkin person and found out "OOPS, all your information is here but you were never checked in. " read more

Staff: Bryan -0 he initially started helping me, stated he will be back and went on to help someone else. LONDON on the other hand was a pleasure to be helped by. After stopping her and asking her for help she was nice, and fast. Wait time: terrible 2+ hours I went in for trade in unfortunately none of my items were eligible. To save you time, if items do not turn on they will not be Eligible. Take all items fully charge so they can be able to get serial number. Also if they are too broken or too old might also not be eligible. read more

I saw this Apple store recently... I guess it was the Apple of my eye. This is the expensive and very busy Apple Store located in River Oaks. Some of the employees try to be really friendly but with prices like these and trying to repair things for $400 that you can get repaired for $70 at other places........ well then you know what I think of them. read more

Apple Highland Village - An apple a day - IT Services & Computer Repair Near Me - Houston, Texas

:) Consistently THE best Apple Store in the Houston, Bay Area & Sugarland. I've tried a couple other stores in years past.... Now I always come here bc they're top notch in knowledge and in customer service. I literally have always been satisfied at this location. Today Memo was my associate: he was friendly, helpful and efficient. TY Memo! read more

Needed a charger for my new phone and I was shown the different ones available. Very quick and the staff answered all my questions.

This is my favorite Apple Store and it's in the best location! I signed up for an iPhone class and a video class. Both were really good and the instructors were excellent. I also purchased an Apple Watch as a Mother's Day gift for myself. Even though it was a video class, that instructor took the time to show me how to setup and use my Apple watch since I was the only person in the class. My kids laughed at me for even taking both classes since I've been a user of Apple products for years. But I'm glad that I did because I actually learned something new in both classes! read more

I prefer this location over the ones inside the malls. Parking is a hard , but not impossible to find during peak hours. It is a little unorganized and you wouldn't know where to go or who to talk to once inside the store. read more

Terrible customer service. Horrible return policies regardless of paying premium prices. Being the largest company in the world you'd think they could hire respectful employees and knowledgeable managers. Corporate greed at its finest. Time to switch to android. read more

This review is regarding the Genius Bar yesterday I came in and made an order for the new iPhone 13 but also need to get my 12 repaired so I can get it traded in right so I make an appointment for today at 12:10 I was there over an hour early so we waited outside till 12 o'clock walked inside only to find out my appointment hadn't been said well do you have a confirmation email they said I look sure enough there's nothing there well sorry I cannot help you without that you'll have to make another appointment for for five hours later really. and just to make things a lot easier and save a lot of time at that Genius Bar for other people wouldn't it make things a lot easier if someone was trading in their phone to deduct the deductible away from the trade-in rather than have them have to go through the stupid Genius Bar pay their deductible just to trade the phone in I think a lot more people just go ahead and buy new phones anyway come on Apple for the little thought into the process I mean I'm not saying y'all are stupid but that is a stupid process. read more

Walking in, i realized I walked in from the back of the store. A little bit confused and not sure who to talk to, I walked to the front of the store. The first person I encountered was Nick and he was welcoming and eager to help. He knew exactly who i should talk to to get checked in for my appointment and how the wait time wasnt too long etc. I was not having a good day with my broken laptop and his friendliness kinda made me feel better. Then Liam came to see what's going on. He was knowledgable and made everything so much easier by explaining which macbook would fit the best for me etc. Both Nick and Liam were amazing when i visited this store. I ended up with the macbook 13-inch + touchpad and i really love it. i opted in for the yearly coverage which i didn't even know that was a thing until Liam explained it for me. All in all, i was a bit worried with the negative reviews but my visit was pleasant. the parking was croweded yet wasn't too bad. was able to find a parking spot like in 1min. read more

Apple Highland Village - IT Services & Computer Repair Near Me - Houston, Texas

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CAVEAT: get here before opening because once open, no parking. Staff 100% better than staff at Apple Baybrook Mall!

My daughter and I came here to get her phone replaced. She shattered hers on the front and the back. I thought finding a parking spot would be difficult like it usually is, but I was wrong. We are always greeted once we enter this location. They have two entries. Main entrance on the side of Westheimer, then there is a back entrance that leads to the parking lot. We have not been here in like maybe a year and I like how they separated the Genius Bar and the sales area. The decor is nice, and you can see all of the latest gadgets. The associate that helped up was very friendly and personable. He was able to get the real story out of my child as to how her phone shattered on both sides. Lol. All in all, the process was quick, and we were on our way. read more

Bad experience at this Apple store. Many of the Employees seem not knowledgeable and not proactively helping anyone. They weren't friendly when asking questions. One employee up selling me a service by asking me bunch of questions and wanting me to be a member of a business. It was not a good feeling going to this store. My observation that they only serve one type of group. Steve Job would be ashamed if he still alive. read more

Parking at this location is horrible. It's almost like they put all these stores here and parking was a complete after thought. We ended up parking across the street in the Crate & Barrel parking lot and browsing that store before walking over. When we got here, the A/C was out too. They were out of a lot of the phone cases and while I get that the 16's just launched, Apple does this thing where they completely don't acknowledge previous phones ever existed when they come out with new ones (at least that's how it feels when it comes to shopping for accessories for them). It would be nice if I could shop at least a couple of the Apple-branded cases in new color ways for my device that's barely a year old versus it getting the red-headed step child treatment, especially since they manufacturer below-par cases like the silicones that chip and crack and need to be replaced or the nightmare that was Fine Woven. It's also clever how they hide all the people there for repairs behind the massive screen in the store. read more

Bring a novel to read while you wait and wait.... I was called by Apple and told to "just drop off" for repair, no additional appts. needed. Just dropping off means waiting under a tree for 20 mins for someone to take my phone. I wish I had known, I would have brought something to read, instead of uncomfortably sitting there for 20 mins waiting. I learned. I asked how long the "just pick up" process would be : 15-20 mins. Do not even think of going into this store without an appointment. You must contact Apple Support online to get an appt., and that includes some emailing to a bot. read more

Lost my phone at the rodeo, came in to get it replaced. Was told i needed the lost and stolen applecare and I'd have to go to my service provider (very valid), the ONE star that i wish was ZERO is for the rep that looked my account information up and saying "....and after looking more your applecare is expired, so you dont even have applecare with us." I stated i knew my applecare was current as I'm being billed monthly for it. His ugly a$$ got an attitude and tried to REITERATE a lie. Go anywhere else but this location. They will LIE and BARELY want to do their job. read more

I'm really disappointed on how slow iPhone it gets every time you need to update to a new software. Iphones are the same each year just more money!!!! It makes me want to go back to android! read more

Great customer service. Was in and out with my appointment. They helped me with any questions.

First time back in a while, and for people comfortable of doing all your shopping online, why come to the store if you don't need to?? First parking in this area is horrible, so on any busy shopping day, expect to play musical chairs looking for a spot. They recently put up a giant wall / video display in the middle of the store to divide the space between service and purchases. They also added more tables so it's really quite crowded. Each of the different tables feature specific products, so for example you can go to the Apple Watch table to see bands and finishes. They don't have as many accessories or different products to see anymore, so aside from the hands on experience of comparing models, most of the info you can find online. I was trying to buy an Apple TV, and the rep I talked to was really obnoxious. Seems like Apple is a bit too mainstream these days, so customer service isn't like it used to be.. So when possible, buy online.. read more

Met with Liam, was in to get Air Tag and check out getting a new phone. He gave me all kinds of good information, now just going to change carriers, not happy with current one anyway then new Yellow I Phone 14 here I come. read more

Poor customer!!! Don't ever come to this location. They don't respect their customers!!! They gave me this cheap bag after I spent $1200 on an iphone read more

Apple Highland Village - IT Services & Computer Repair Near Me - Houston, Texas

The terrible reviews are spot on. I went in to get a new iPhone and to transfer from my old. I was concerned about it because I had to leave town the next day and didn't want anything to happen. The sales girl said it would be fine and she had never seen an issue with a transfer. Well, 2 hours later they could not activate my phone. Im fact, the lady let me leave at first telling me it was activated. once I tried to make a call or send a text and couldn't, I came back in. I was at the store from 5:30-8pm. Once 7:45 rolled around, they didn't care. They just told me to come back tomorrow because they were closing in a minute. I had to completely lose my temper to get them to give me my old phone and activate it so I could have a working phone. keep in mind this old phone had been wiped so no apps, no contacts, nothing. There wasn't an ounce of sympathy or attempts to remove the issue. At the same time as me there was another guy who couldn't get his phone activated either. so clearly it's an issue but they feed you anything to get you to buy. As a side note, having been there for 2.5 hours I asked to use the restroom. I was escorted upstairs and the bathroom smelled awful. A combination of sewage and as if someone had emptied their bowels all over the floor. I had to plug my nose. Not what I would expect from a store where the minimum product is $799. Stay far away. read more

I went for an Apple Watch SE 44 for my boyfriends birthday gift and I told the rep this. First off, the rep advised the email I put on file would not send anything to the persons email. However, it did. It sent to my boyfriends email and ruined his birthday surprise. Second, he gave me a SE 40 instead of 44. When I called the next day I had the pleasure of speaking to Stephanie. She didn't care and told me I can return it... obviously I can return it. The automated system I got when I called was more helpful than her. Overall, this locations customer service sucks. read more