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    Apple Highland Village

    2.5 (375 reviews)
    Closed 10:00 am - 8:00 pm

    Apple Highland Village Photos

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    Jason Z.

    This is probably the nicest Apple Store in Houston and is located in the higher end River Oaks area so this is about the best quality service you can get. Clean interior and it is well staffed. Processes could be smoother to help transfer data between your current and new phones but it's what you would expect. Trade in's are done in person and fairly quick. Value is subjective; I'd rather own AAPL stock than buy the newest and greatest.

    Interesting fibric band
    Lou C.

    I ordered a hard drive for my Mac Mini and had to pick it up at the Apple Store Highland Village. I could had ordered a lower priced drive and pick up at First Colony Mall. I didn't know this store was that bad even though it's located at a high-end neighborhood. This was my second time here. Last time, I was here to shop for AirPods. Getting here was supposed to be easy. But Google Maps took me to a street with full of street bumps just to avoid freeway congestion. Then, there was no parking spots near the store. I had to park in front of William Sonoma and walked. Ugh. I told one employee that I was picking up. He directed me to the order pick up counter. A nice gentleman scanned the QR code from my phone. It didn't come up. He scanned again from his iPhone. It didn't come up. Asked when I ordered it. I told him that was just last night. Ok. If the email said it's ready, why it's in your system. He then searched by my name and it came up. Ugh. I also looked at the iPhone cases. Another nice employee came to assist. He told me about the features and etc. I just didn't like the feel of the cases. Then, I proceeded to the Apple Watch section for the bands. The first employee came to help. But he said, "I'll be right back." But never returned. I had to search it on Apple Store app to find the price. Ugh. $99 for Alpine Loop. Since there was no one attending me, I walked out the door. I don't think I'll be back.

    Richard C.

    Stopped by Apple Highland Village to grab my new iPad and wow the service was lightning fast! Staff was super helpful and got me in and out in no time. Definitely made picking up tech a breeze.

    Outside
    Mariana Z.

    Came by to buy a charger for my Mac book and asked to use the rr and they said no. Terrible customer service. 00 stars !! Apple is a million if not BILLION dollar company DO BETTER!!

    An apple a day

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    6 months ago

    We had the best service possible. Cesar was very helpful, knowledgeable, and patient. We couldn't have asked for better service.

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    4 years ago

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    1 year ago

    Needed a charger for my new phone and I was shown the different ones available. Very quick and the staff answered all my questions.

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    2 years ago

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    4 years ago

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    1 year ago

    CAVEAT: get here before opening because once open, no parking. Staff 100% better than staff at Apple Baybrook Mall!

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    3 years ago

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    3 years ago

    Great customer service. Was in and out with my appointment. They helped me with any questions.

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    6 years ago

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    3 years ago

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    Review Highlights - Apple Highland Village

    Used support (Genius Bar) once and was helped by a tech named Felipe who was very knowledgable and helpful.

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