They made their store way bigger! Now there are enough employees who will help you and there are a lot of products you can play with. Its really great. read more

I've had my MacBook and iPhones fixed here and, in my experience, this place is great. Workers were friendly and efficient even with customers coming up to them from every angle every minute. The wait might be long at times but the only thing that mattered to me was that they fixed it. read more

I have to say I admire and see how great all the employees at this store are. I went there twice and twice it was past closing time the care and support to assist me showed. Yes some may need a little advise on interacting and dealing with tough moments but overall they were nothing but the greatest!!! read more

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We were told my phone would be ready by 415. We came back at 420 and asked about the phone. The lady In front informed us it would be 2-3 more minutes and to come remind her. That's fine. We waited 10 minutes and reminded her. She informed us it wasn't done yet. Still fine. 25 more Minutes past. Frustrated I go to remind her. She asks my name. Are you kidding me? She informs us it's been done and a request to bring it out was sent. Another 10 minutes passes and a lady comes out with about 7 phones. She calls my name out first. She RUDELY just takes my information and gets me to make a payment. She swipes the iPad away from me cause I pressed one too many buttons apparently. She then sent us on our way. We left at 5. 40 minutes is slightly more than 2-3. I wouldn't even mind waiting 40 minutes. Just tell me, hey it's gonna be 40 minutes. Sure, I'll go grab a cup of coffee and come back. Awful experience today. Just awful. read more

Great product but not the best anymore I was there Thursday for my fiance iPhone turns out the iPhones is corrupted not 2 years with the phone he was very upset told him they would replace it for 268 really ? I phone is 6s is coming out next week but we ended up getting the Samsung note 5 and this phone is great loving all the new stuff apple will come with in 2 years read more

I have been an Apple customer for over 6 years now. I believe the product is amazing and really intuitive. When it comes to the staff of this location however, I have not yet had a good experience. When you first walk in you are greeted by a someone in the front (sometimes) and they direct you to the person who may be able to help you. They point to a table and more often than not there is a line of people waiting to be helped. So you stand in line and when it is your turn, the employee asks what you are here for. No personalization, no how are you, just what are you here for, what do you need. I state my case saying I need a new screen. This is where I feel there are some gaps in terms of training and service. The gentleman proceeds to tell me that I have to back up my phone (which it already was) and that it is going to take over an hour and an additional hour to do and to get someone to look at it and it would cost $150. It felt like he was discouraging me from moving forward but I said it was fine and he reluctantly took my info down. After following the instructions and waiting to be seen the rest of my experience left a bad taste in my mouth after that one interaction. I had the intention of buying an iPad but there was no one asking me if I needed any help or when I was seen if there was anything else I needed. After that I feel that my money would be better spent elsewhere going forward. read more

Apple store experience, especially in Garden state plaza is getting worse and worse every time I am here. You never know how much time it will take, the staff is usually not very helpful and even cocky.. Apple needs to start addressing this read more

Once again they didn't help us!​ It is frustrating​ to deal with this store, we always have a schedule with the genius​ bar, and this time was a bit too much. They told us to call apple support stead ​, ​which we did and stayed on the phone for over 4 hours, and we had the same issue. Our issue was pretty simple​ we needed help to empty out our space, and transfer the pictures from our iPad​. We had a new schedule with the​ genius​ bar, they once again didn't​ help, we got back home not able to have the photos transferred​.​. Not the first time that they didn't​ help us, it is always like this with this store. Now we have no solution, no help, feeling helpless. Where is the manager of this store? Why​can't​ they help us when we are there? We are literally crying,​ don't know what else to do. We will have to go there AGAIN ​and have the risk of not getting help AGAIN, losing our time. This is by far the worse apple store in the country. I have ​been to Apple​ stores in California, TN, Idaho, ​and Seattle. Garden State Place Apple store should be afraid of themselves​ and do their job read more

I went to buy the new MacBook yesterday and I am a big fan of Apple at all time over 10 years. I have all Apple products. And it's my first time to step in Apple Store in Garden state Plaza, Paramus, NJ. I lived in New York and I just moved to New Jersey couple months ago. My friend recommended me to go to this store and it's close by my house. I was so disappointed when first time I step in there. Nobody came to ask me if I need help or anything and moreover, I have to go ask them "Can you please help me, I want to buy new MacBook" to the person who were reception and he the one who find to person to help me. But to be honest "He is very rude to me" He said if you want to buy without any question, I can send you to the back and someone can help you process the payment. But if you have more questions about the product, I can't help you and you have to wait for our stuffs who is the next available. And I saw so many stuffs there that they are available but they just talked to each other and didn't do there job. I was so mad and I told him I will buy without any question and I have my credit card ready with me. And he send me to assistant in the back to make a payment. I hope my message that I wrote on yelp today will go the the Apple management team and fix the problem that happened. Because I and my family, we are the big fan of Apple's product. We spent a lot of money with Apple over $20,000 a year. Just only my family not including all my friends yet. I really hope you can train your stuffs to know how to treat costumers in the professional way. Personally, I went to Big Apple Store at 5th Ave, NY. all the time when I lived in new your. And they're so much nicer over there. I'm very very disappointed yesterday with Apple Store in Garden State Plaza, Paramus, NJ. read more

Wow what a night I had. Ok last night I took my I-phone SE into the Jacuzzi !! That is the worst feeling ever !! The phone was done. I just walked into the Apple store and received 5 star service. Started with Matt then Moin and Alvin completed the transaction. Incredible service by all three of the staff. Great personalities and so professional. There knowledge about the apple product is impressive. They had my new phone up running and saved all my important information. My thanks to the support team and Merry Christmas to all. read more

Frank G. (the original Frank!) was such a pleasure. When he arrived, I was in the process of emailing some files I hadn't backed up to myself just in case, so he asked if it would be alright that he help someone else in the meantime and then return back to me. Once I gave him the thumbs up, we were back on track. While working with me, Frank asked me questions about myself and my career, we talked about himself and his career, and he offered me words of encouragement at the end regarding what we talked about. He seemed like a really genuine and kind person, and that blew me away because it's so rare in life in general, let alone a huge corporation like Apple. We didn't go deep or anything, but Frank was extremely personable and really made me feel like he cared about the issues I was having with my MacBook Pro. He made me feel like the person I am and not another number, but I am docking off one star since I had to wait over 45 minutes - including coming in fifteen minutes early for my Genius Bar appointment, and not having my issue(s) truly be resolved since they were unique in nature. read more

My iPhone 7Plus just stopped working one day and froze up on me right before iOS 12 was released. The result was me having to get a brand new phone or total factory reset of my current iPhone 7Plus. I decided to purchase the iPhone XS because having to factory reset my phone was not an option for making and receiving calls for work, and family. All I needed after a contact transfer was to try and get the photos off of the old phone onto the new purchased iPhone XS. I was totally fine with the purchase of the new phone until it came to transferring the photos from one phone to the next. The process could not have been made any more difficult. It took THREE separate business days and several hours of missing work, family time, etc. of traveling to and from this Apple store as well as countless hours of trying to just get my pictures loaded from one phone to the other. I felt as if I was not treated properly to the point at which I waited an hour on two separate days just to meet with someone I had scheduled an appointment with. Not only was this an inconvenience with work but with family time as well. I was going to buy the new iPhone 11 after my 7 Plus but now I'm considering just switching to an Android so I don't have to deal with Apple anymore. Avoid this Apple store at all costs. Apple may have just lost a loyal customer of almost 10 years thanks to this. read more

Zero stars for this sour Apple store. Casually checking out a pair of Bower Wilkins headphones when a rude "Genius" just unplugs the iPod nano I was trying to listen to in order to show another customer. I am far from computer illiterate however the "Genius" is manners illiterate. One cannot even browse in peace without being descended upon by these vultures, being helpful is one thing. This is annoying. Staff needs to be trained how to "read" customers & be helpful without being intrusive . Steve Jobs would be angry & disappointed on how the bar has been lowered. That is what happens when your products are no longer exclusive to your stores, you become like everyone else. Mediocre at best. read more

Went in to upgrade my phone. I ended up leaving and in the mix of their lack of attention and horrible advice lost over 4,000 photos/videos. The person who sold me the phone told the woman at the setup table I needed my phone to be ready before I left the store. She told me the backup was complete and up to par, however it wasn't. Not even old backups showed up online nor on the new phone. Apple support couldn't understand what mess they'd done at the store. Management couldn't explain why they had given me such bad service either. I would not recommend Apple to anyone ever again based off of this experience, and will be switching to another phone company once I get rid of the new phone. I would rather have my old phone with all of my information on it, than a phone that does not have years of memories on it. Hopefully that woman is never put in the setup table ever again, because she is an imbecile and completely inept for someone who is supposed to help with tech products. read more

Weird encounter with a worker here. She literally spent the entire time that my friend was trying to purchase something demeaning her and looking down at her, trying to talk her out of a purchase. "Are you sure you want that" "Let me guess, rose gold?" "Email receipt or paper receipt? I'll just give you paper it's easier when you come back to return it" "You know what icloud is? Are you positive about that?" Like what kind of "sales person" spends time trying to talk someone out of a sale? When someone's trying to spend over 1300 dollars in your store, try to help. It was so disrespectful. But it was quick and despite the issues we got what we needed. read more

Every single person that helped me yesterday was among the nicest people I've ever met! The greeter, the wonderful man who escorted me to the tech, the tech, And the man who took time out of his day during holiday season to make my update download faster so I could go home. Wonderful experience!!! I can't say enough good things about this store. And to top it off I was fortunate enough to witness what apple does for an employee on their last day, which involves a standing ovation from all 90 employees, loud applause and music commemorating the event, as well as hugs n some tears. What a beautiful thing to have as an employee! Just when i was thinking apple and I were breaking up, I came out knowing I will be a lifelong customer! Any company that appreciates their employees that much and has such an amazing group of them to boot can have my business for the long haul!!! Thank u to everyone for all the help yesterday!!!! read more

They are the worst, my husband took my first gen iPod and his iPhone in because they we're working. Mine won't play music and his power button won't work. The girl he talked to wouldn't even help him all she said was we would have to buy new devices she didn't even look at them. So now we are back to where we started from and neither of are devices work. read more

FOR REPAIRS, go to TALK N FIX (in a kiosk near food court exit). Brought my iPhone 6 to Apple and told them my charger issue (phone wouldn't charge normally, only if cord was pulled upward and wrapped around phone). They put my name down and gave me an estimated one hour wait for help. I give two stars because they did text me at an hour exactly to come in for service. The trouble is, when I repeated my concern/issue with my phone, they said, "Oh, there's nothing you can do except get a new phone." Couldn't they have told me that when I initially came in and stated my need instead of having me come back an hour later? I left, defeated, and as I walked toward the mall exit I passed a place called Talk n Fix that did phone and screen repairs. I figured it couldn't hurt to ask for a 2nd opinion, right? Twenty minutes later I walked out with a new charge port in my phone for $60. NICE!!!! I tried leaving a review for them but they're not listed on Yelp. DO NOT WASTE TIME AND MONEY AT APPLE! Go to Talk n Fix! read more

Great experience here this weekend! Obviously a busy place and long wait times but service was excellent - very pleased with the outcome.

I walked in for an iPhone repair, expecting to walk out a little poorer. Totally surprised when there wasn't a charge. Eric, who assisted me, couldn't have been nicer. The whole experience was a pleasure. read more

I created a Yelp account just so I could write up my frustration with this place. The manager here was the most unhelpful person I've ever come across. He should be revoked of his position/title for his lack of professionalism. Just complete denial of my problem existing. Waited for over an hour and he wasted my time. I had an issue with my iPhone 6 screen being yellow near the bottom and they refused to fix or replace my phone even though the issue was legitimate and covered under warranty. I was originally told my screen would be replaced. They decided to change their minds afterwards. Tarnishes Apple's good name. Stay away if you want quality Apple service. read more

I am not a person who ever leaves reviews or takes surveys but my experience at Apple GSP, was so far above and beyond great customer service I had to let you know, not only did Apple stand behind there product and take care of my screen issue, the service from the employees was exceptional from start to finish, if I was ever slightly thinking of leaving Apple for another brand that is all out the window now, because of the way you guys handled my issue you have absolutely gained my business for life, thank you again read more

Literally the worst customer service I could asked for, wish I could give this store 0 Stars. Had a "Superior" Adviser on the line for 25 minutes, then he told me he'll give me a call back in 5 minutes while he runs the diagnostic. nearly 40 minutes go by without a call back. I decide to call back and see what's going on. I got Donovan on the phone and he was the only sincere person I spoke to out of the three employees I spoke with (The only one who wasn't a "Superior" Adviser.) Donovan transferred me to Ray the second Superior Adviser I dealt with. All Ray had to really offer me was to back up and reset my entire phone, and I said I'd rather not do that yet and he repeated to just try that again rather than just running the diagnostic. Just a waste of Two hours, no resolutions, and now I don't know what to do about the situation. Most Pathetic attempt at customer service. I'd rather have a Samsung that would blow up rather than buy another Iphone, because at least Samsung gave the right customer service and fixed their mistakes. Can't wait to write corporate and see what they have to say about this. Literally signed up for yelp just to spread the word on how awful the customer service is at this location. read more

sold us an iPad that worked only 2 1/2 months. won't do anything to resolve the situation and now the credit card company says its too late. Apple is out to take your money. DO NOT BUY APPLE PRODUCTS. they don't stand behind them. read more

i went in thinking my charger (not my computer) was broken. praise be to goodness in the world, it IS my charger that is broken, NOT MY COMPUTER. 5 Stars for the guys here being honest about how pricey a new charger was going to be (i bought one on amazon) and being cool about letting me check my facebook using one of the chargers from one of the model laptops. read more

So excited to see Apple Store in Paramus! Everything we had at Apple Store was excellent; ipods, ipads, mac repair and service. Thanks!!

very dissappointed considering Apples reputation for systems is stellar..waited 20 minutes with a scheduled appointment then got stuck with a representative that already had a customer...so dissappointed and plan on compaining to corporate about it ! read more

Tonight at the Paramus NJ apple store inside the garden state plaza mall I was accused of stealing 2 cell phone cases for no reason! While I was looking at a pair of beats earbuds in the store with my husband 2 cell phone case boxes fell from the shelf and I picked them up and realized they were in the wrong section and not knowing where they went I placed them back where they had landed. I walked away and headed over to the apple watch section because I was planning to purchase the new Nike+ watch tonight. I was confronted by a security guard who approached and said "mrs. I am going to need you to give me back the items you took" and then tossed the 2 product boxes in question on the table in front of me. I was immediately insulted and asked if he was accusing me of stealing, which I did not do, and he went on to say that he never used the word steal so therefore he was not accusing me. He said that an employee told him to come over to me because he thought I had stolen the 2 items. A "manager" stepped in and did not ask me what happened but immediately took the security guards side and said they never said I was stealing. I explained that telling me to give an item back implies that I have the item, meaning I took it or stole it. This went back and forth at a screaming level, drawing an entire crowd of people and all eyes on us which was beyond embarrassing. They were demanding the items back yet they were not telling me I stole them? It was ridiculous and was handled completely wrong. I was more than happy to dump my bag which had my wallet, sunglasses and my phone in it, and NOTHING else and asked for a real manager to come over. A senior manager, Peter Jordan, came over and apologized meanwhile the other employee, the other manager and the security guard walked away LAUGHING at me. There was nothing done to compensate me for the humiliation they had caused me in the middle of the busy store on a saturday night except the senior manager saying sorry. This is completely unacceptable customer service and the employees should be trained on how to properly speak to customers to make sure they are not FALSELY accusing them of stealing from the store. read more

i bought my daughter an airbook a little less thena year ago recently she had problems and when we brought the computer in for service we had to wait nearly a week to get it back when we did the updates were not done i was very upset i called the store and spoke to the manager Ian M i explained to him what had happened and that it was my daughter's school computer and being a national honor student i was getting upset as she needed the computer to complete her work ...he asked me when was convenient for me to come in and i jokingly responded at 7:30am when noone is at the mall. to my surprise he told me to bring it in at 7:30 i was amazed this was truly a kind and generous act on his behalf !! when i arrived at the mall he was not only there to check it in for service but had his heat service tech ther to look at the computer again i was astonished at how eager they we're to make sure i was a happy customer !! in less then a half hour they had the issue resolved and my faith restored in apple !! i am not the type of person to write a review or compliment people but this was such a kind act to meet my needs i felt i had to tell everyone that they not only met my satisfaction but far exceeded it I AM AN APPLE CUSTOMER FOR LIFE NOW!!!!!!!!!!!! read more

my iphone 4s rare camera can't focus. c/s from genius bar help me. very fast. total only 20 mins. he brought my phone to change a new camera but still can't focus, he said it was because this iphone back case problem, not fit or something. He changed a bland new phone and active for me. Very nice and knowledgeable. Before i went to this store i read all review in this website, didn't seem good. I got some worry to this location. But actually i was wrong. At least they help my case. C/S is nice and friendly. BTW, i only use this phone for 2 months, i didn't realize camera can't focus, until my friend played with it and told me. read more