"We don't do signs". I went into store to look at new iPhone 16 phones. was able to touch and use the phones without assistance. I had a few questions so I waited in line to talk to an apple specialist. there were 2 lines, I asked a couple in line if this was the line for service and they nodded yes. I got in line, waited. finally it got to be my turn, they said that was "the line to reserve a phone". they asked me "what phone do you want to buy?". not "how can I help you?". I replied there was no sign indicating that the line was for "reserving a phone". the worker said "We don't do signs". proceeded to tell me that the phones were in short supply and that they didn't have time to go over details on the phones. My basic thought is: if this is how rude they are before you buy the product, how helpful are they going to be after you buy the product? read more

This is my first time contacting Apple regarding a set of AirPods. I didn't purchase here but bought them online and needed help with them. The store was packed, lots of people today Saturday. I thought I would be here a long time but from the moment we checked in til the moment we got the help we needed was under 15 minutes. Customer Service was amazing! What made the experience here at The Genius Bar was the associate who took care of us. His name is A.J. Probably one of the nicest associates I have ever encountered at any store. Very professional and nice to work with. Apple should be proud to have him as a team member. Thank you so much for making this experience great. It's also very nice to see the great selection of phones, tablets, AirPods, Laptops and speakers. Very clean and well organized. Thanks you again! read more

Arlyn was amazing attentive and overall efficient and helpful! If you need someone specific that would be the person to ask for

You need a reservation to go into the store! My boyfriend and I came as a walk-in an hour before closing and the employee in front told us that there would be a 20 min wait. After about a min of putting our names down, the employee told us to walk in. We were confused why she said there was a wait, but whatever. It took so long for us to get help. All I wanted to do was buy a MacBook Air and that's all. I knew what I wanted and all I had to do was pay. Anyways, after waiting so long, an employee came by and helped us out. She was so nice and helpful! She made sure to do a stock check and get the product out right away before we pay and they end up not having the item. This is one of my go-to Apple store! read more

Went into the Apple Store because I was randomly drawing on my iPad and the screen just went black. Completely black. Like it's still on. It's fully charged it's just BLACK. I had to wait about 15 mins to be seen (which wasn't that bad because I was quoted a 1 to 2 hr wait) They send text alerts which is prey convenient (see photo attached). I believe Richie helped me. He wasn't really sure why the screen went black, then he asked someone else for their opinion (hints the photo) but they came to the conclusion they couldn't help me and to contact Apple Customer Service via phone.. so didn't get much of nothing accomplished from my visit. It's also really loud and crowded in there, I sat in the cubed seating area for about 1hr on the phone w/ customer service. Fortunately the over the phone agent was able to better assist me. I suggest calling Apple first then deciding if you want to make a trip to the store (my opinion). read more

Apple - Computers Near Me - Cerritos, California

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Sherman assisted my dad with a hardware replacement. Very good communicator and explained everything my dad needed to know.

I actually came here three times on separate days . First time to get a professional evaluation to determine if my "ailing" Apple Watch was still functioning properly after I wore it doing aqua aerobics (Google said yes!). The quick assessment elicited a terse NO. The second time was to pick up a series 8 replacement (41mm). Came the third time to exchange for the larger 45mm version. Much better. Staff was friendly and helpful this time. Michelle provided commendable, patient assistance in setting up the new watch. This modern, well-lit store was packed on each occasion, with consistently high noise level. read more

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I just called to make an appointment for my mom. She is in her late 70,s and bought herself a new Apple computer. Somehow she has locked herself out of the computer. She is frustrated and I am trying to help her. He phone tree at Apple is a nightmare and the next available appointment to get her help isn't until next Tuesday, a week away. I expect way more from Apple. Better service, understanding and definitely less than a weeks time to make an appointment. Shaking my head. So disappointed. read more

The expert in the front we encountered today at 6:30 pm and was rude by interrupting my husband which was uncalled for regarding it. Our first time and last time I would come. South Coast and Irvine Spectrum are worth the wait and commute to go to. We ended up going to the Spectrum straight after and liked our experience way better. read more

It was a chaotic day for me to keep returning to an Apple store to get the new phone repaired because it stopped charging and eventually stopped working. I never expected my phone issue to be resolved. The best customer service I ever experienced meeting the manager. He went above and beyond to fix the problem before closing time. He presented the best options I could choose to fix the big issue. I would come back to the Apple store in Cerritos for future purchases of Apple electronics and accessories. Thank you, Sir, for all you do to maintain your customers' extensive satisfaction. Keep up the extraordinary work! read more

Ordered in January shipped to cerritos store and still had to wait for item in store. good thing I didn't pay for it. read more

Apple - Coding skills class - Computers Near Me - Cerritos, California

DO NOT SHOP HERE!!! If I could give this store negative stars, I would. Like negative 10 stars. Maybe a lower score considering all we heard were excuses. I will also be contacting Apple directly to file a complaint. Problem #1 - If you call the store and try to ask a question, you get re-routed to another state. The reps don't even have their store address information, so be prepared to provide all of that. Problem #2 - They lie to you. We asked about this store and if you need an appointment to shop. They said no. That's not true. You need an appointment to do anything. Problem #3 - You can only have 1 person inside per reservation. They never told us that when we asked and made the reservation outside the store. I drove from out of state to help my elderly aunt with this purchase. It's why we called TWICE to double check the info we were given. Problem #4 - The "manager" just said sorry that we were lied to 3 times. After the employees saw me writing this review (not really sure if this review or the fact that I was challenging them had any impact), they finally let me come into the store as an "exception". Once I got inside there was a party of 4 people at one table and a party of 3 at another table. Before today's experience, I would preach and praise Apple products. I own an iPhone, iPad and a MacBook Pro. After today, I don't know that I will be supporting them moving forward. You can have the greatest technology in the world, but if your guest service is horrible, it's not worth it in my opinion. Apple, I'm so extremely disappointed. read more

If you are joy smart about Apple products, and get Alvin as a specialist, expect for him to treat you poorly...

What a difference 6 years made. Have been a customer at the Cerritos store for 7 years and have always have excellent service until two weeks ago. Purchased an iMac and 15 pro max in the span of two weeks. Phone malfunctioned in less than a week, 5 days to be exact. Went to store expecting to receive a new phone a) because the phone was brand new b) because I had purchased apple care with the new phone. Easy right. WRONG! They wanted to open my new phone and "fix" it. I didn't feel that I should spend that kind of money for a fixed phone and requested a new phone. No. Was advised I had to return the phone, expect a credit in 5-7 days and repurchase a new phone. I was flabbergasted by these options. Had conversation with rude manager who kept telling me in a condescending tone that I didn't appear to understand him at which time I told him I did understand but it seemed like bs. Asked for a regional managers information and was refused that information. Have called Apple support and received no support at all. Being treated as if I'm being unreasonable to expect a new phone without having to go thru the hassle of repurchasing another phone. And being treated like I'm the unreasonable one is just not expected after being an Apple customer for over 20 years and spending thousands upon thousands of dollars. Still waiting for the regional managers information and some resolution that doesn't involve me purchasing a new phone. What the heck is Apple care for if that's the case!! Ps perhaps train your managers not to be so rude and condescending while trying to be intimidating. A customer should never be made to feel like that. read more

Love Apple products the store is cool had an appointment I still had to wait 25 minutes. Need to do better my time is very precious .....

Purchased my iPhone online and knew I wasn't going to be able to it up from the store I usually shop at. Made my appointment and everything. The day it came out was a great experience. I arrived a little bit early but I was able to get right in line. The worker that helped me was very helpful in helping me pick out a case since they didn't have the usual Otterbox that I usually purchase in stock, she did an excellent job explaining the different features and options. I was in and out of the store in less than 20 minutes I want to say. read more

Every time I come to the Apple Store, the line goes by so fast and they always have the answer to your question.

I've counted over 12 employees standing around and I've been waiting to buy an update for over 15 minutes. When I went back to the check in guy he politely told me that the employees standing around were not able to help me because "they're managers". I don't know what kind of circus this is but it's extremely disappointing considering I have all the Apple technology including an Apple credit card. Waste of my time read more

I needed a new battery in my phone. Made a reservation and was seen by Peter. Great staff , friendly, helpful and knowledgeable. Recommend If you need apple products or repairs go here. Easy access. Lots of parking. And you can do other shopping while they fix your phone. And you can rest assured that it's done correctly. Not like at a little kiosk that you have no idea what they do to your phone. read more

I called the store to ask if they have in stock what I needed. I was told they have it in stock. I called before going there because I live in south redondo beach and Manhattan beach didn't have it in stock. One of the associate I approached told me to go to the table where I can be helped. I joined the line of 3 people ahead. Once it was my turn I was told they didn't have it and the store does not carry it. ‍That's disappointing after driving this far. read more

I had two issues with apple products I have, one was the airpod and one was my issue with apple wallet. Just for the record, they didn't happen all together. The Phone issue was recent, and the airpod was months ago, but I thought I'd bring it in as well since I spoke with apple care on the phone, and they suggested to schedule both. So I did. I had an appointment at 6:15 pm for my airpod and 6:30 pm for my apple wallet issue. All the workers that dealt with me were all very kind and helpful despite how chaotic it was at the apple store. There was a screaming running kid. There were tons of people who needed help. It was intense. They all however remained, calm, poised and friendly despite it all. Which I appreciate. My only issue was my appointment started about 20-25 mins later. I did come from work and was already exhausted. But I understand they were busy. I don't know if they just didn't have enough people. Or whatever the issue may be. Hopefully that's something they work on fixing. The guy who worked with me....I forgot his name, but he had blond hair...like platinum. He was very friendly and helpful. Although the airpod couldn't be fixed, he was able to help me out with my apple wallet. So I'm all good with that. I commend your customer service. You have some very friendly workers despite the circumstances. I'd go crazy if it was me. lol. read more

I have been at this Apple store three times in a week and a half came to program my AirPods left three times and they told me it should work. My AirPods are still not working I come in it's over 20 customers in line and it's only one person checking customer in . This is bananas . Apple should do better when you are spending your time and money . The first time I came for my ear pods I was in there 3 hours . The second time 52!mins. Programming AirPod should not be this difficult.. read more

I took a gamble paying twice as much for an Apple Mac Pro, thinking, "Apple will be updating their own software, so it would make sense to get more mileage from an Apple Mac Pro." My Mac is 3+ years old and the Messaging and App Store software failed. When my Mac started shutting down after an operating system update, I tried Apple's online solutions before making a diagnostic appointment with this Apple Store in Cerritos, California. My appointment was for 11:30am. An employee spotted me and, when he learned I had a diagnostic appointment and was not there to buy, he said "They should see you shortly," and looked for another sales victim. At 11:45am, I approached another employee for help. A half hour after appointment time, my appointment was under way! The diagnostic employee gets 5 stars. She said the problem was my RAM hardware, a $679 repair, almost one-third of what I paid for this Mac. I declined because I can buy 3 Chromebooks for that with 15GB free cloud storage per personal and business accounts, versus Apple's 5GB free cloud storage. It's clear that Apple's focus is iPhones and pads, NOT laptops like mine, or their computers. So I took a gamble investing in an Apple Mac Pro after using Windows, and the result was heartbreaking and a total waste of my hard-earned money. read more

I scheduled an appointment with the Genius Bar to get some warranty work done on my laptop. The staff was on top of the lines and making sure things were moving. This is a larger mall store, and there's a lot of traffic, but the staff was hustling to get folks taken care of and getting them moving. As for the Genius Bar tech that helped me out, he was at attentive and courteous and empathetic to my hardware issue with my laptop. I'm coming back here for my Apple stuff. read more

Needed to upgrade my daughters' iPhones, went to Apple on a Saturday afternoon with no appointment. We let the specialists know and Enrique was able to book us a same day appointment at 5:30pm. We killed time, walked around the mall... got back and Enrique approached us with excitement, energy and good vibes! He said, "Hey I booked your appointment, now I get to help you out!" He was very helpful, informative, and seemed genuinely interested in ensuring our experience was better than the best! Thank you Enrique for providing the apple experience that we've missed so much!!!! read more

Apple - Computers Near Me - Cerritos, California

I went into the store to upgrade my iCloud storage and find out why I was unable to download new apps. The young lady was super friendly and very skilled and satisfied all of my needs rapidly. Thanx tons!!!! read more

As always the store was crowded and busy however the staff was welcoming and friendly. I did not have to wait a beat and was in and out with a trade in within 15 minutes read more

Always the best customer service! This store as well as Apple Care are superb. Jacob and Ernesto were quite the professionals. I thought that one of the headphones on my Beats was having issues but it turns out that I was connecting them to my Mac the wrong way. My Beats were checked as well as the connection and everything was fine. Problem solved! Wait time was superb (walk-in). I was in and out in about 20 minutes. Jacob was very thorough and he explained everything kindly and patiently. read more

New iPhone came out 3 weeks ago and surprisingly busy after work hours on a weekday. The estimated wait times were not accurate to the actual wait time by like a multiple of 6 on a week day. All the workers here are pretty nice for the most part. I've experienced a lot of apple workers over the years and at different locations, but man.. Cedric was the best I've encountered and it makes me glad I went to this location. He was so friendly, easy to approach, quick and efficient but it didn't feel rushed at all, no non-sense, and made sure to help you with what you need. I feel like I dread going to the Apple Store in-person because I just want to get it over with and get it done as efficient as possible. I also dislike when apple employees treat you like an idiot when you already let them know that you've been through this process before and are tech savvy so I was very very pleased with Cedric's help. read more

Dear Apple, i probably would recommend this store but then again it's hard to tell when you can't get in. You have to make a reservation, but every day for the last 10 days there are never available time slots. Online doesn't even show future days or times. Can I even make an appointment for later on this week? This month? Let me know. Sincerely, sleepless in Seattle. read more

Apple - I got next! ‍ - Computers Near Me - Cerritos, California

Recently bought 3 new iPhones 13 max pro. I had a iPhone 12 max pro and battery is failing already. T-Mobile Best Buy won't do anything unless phone battery fall 80% or below!!!!! I'm at 87% and it's less than a year!!!! They say I used my phone more than usual. I told them I use it like normal people. My i7 max pro didn't have this issue before I decided to upgrade. Even under factory warranty they are making me PAY FOR THIS!!!!! A company huge like apple is nickel and dime how pathetic!!!! read more

Apple - 87% battery less than a year and APPLE say it's normal won't replace!!!!!! - Computers Near Me - Cerritos, California

Great customer service and the store is pretty cool. They're quite busy, it seems to be best to schedule an appointment Love their workshops that teach you how to effectively operate and maximize the usage of your I-phone, I-pad and I/watch, the workshops are fun, very useful, informative and free of charge read more

Apple - Big Screen - Computers Near Me - Cerritos, California

The worst experience of my life. Came in today and explained my self to the manager there at the store about my appointment that I had made with one of the workers he said there was nothing showing for me this is my 3rd time going to the store mad me a appointment at 8:30 just to tell me that he can't give me a new phone and that they close in 30min so they can't fix my phone today that they have to kelp it over night and to go back the 4th time and pick up my phone people don't have time like you guys do people have lives you guys don't care about people time I don't recommend this store at all they don't no how to take care of there customers I work in customer service there management staff don't know how to talk with there customer a manager knows when a customer is lying to him I don't lye today one read more

February 19, 2020 @ 1pm. Went in to pick up an Apple product. I was sent to see a worker named John in charge of order pick up at the time. He's pretty rude to begin with. I had a few questions regarding Apple's military discount as well and he was already giving me attitude for some reason. When he finally receives the product from the back, I ask him if there's a way to tell if it's the correct band without opening the box. He answers me sarcastically: "Are you not the one who ordered it?" No idea what's wrong with this dude. I just wanted to make sure it was the right one so I don't have to come back in and waste my time. read more

Apple - Apple Watch Series 5 44mm - Computers Near Me - Cerritos, California

Terrible Service, Apple forces you into making an appointment to thus tell you their systems see no issues. Also no one approaches you to apologize they are running behind and make you stand for 30 minutes. Then to run two 1 minute tests to say sorry, delete your phone and start over from scratch maybe that will fix your issue. Once again Apples like we own the cell phone market so why care for the customer. read more

Made an appointment for fixing of my phone get here early appointment @630 get here at 6 and their is a check in line out the door so basically appointments mean nothing I'd hate to see what this place looks like on the weekends read more

Had a -10/10 very troubling and dehumanizing experience a while back ago. Long story shout I take in my phone which I bought directly from this location a couple months before to go in for a repair. Keep in mind I never took or even thought of taking it to a repair shop, so Apple was the first to "repair" or touch my phone. So I take in my phone and do the usual long wait times and a couple hours later of having my phone in the back. I'm told the screws on the phone have been tampered with? And they couldn't fix the issues in which I had taken my phone in for. It should be noted before they took it behind the metal doors an employee did a full inspection on my phone exterior condition and found no fault with it, he even mentioned how well I had taken care of it. I don't know what happened back there maybe they messed up the screws while trying to figure out what was causing my phone to act weird. Or maybe it was a manufactures default. They just came out and first thing they said was you took this to some place to get fixed before and blamed the screws on me, in a very rude and hostile manner. Even after I informed them I never took my phone to a foreign repair shop, I was still under warranty so I had zero reason to go out of my way find a place and pay them when I could just go to Apple. This Apple Cerritos was the first to lay hands on my iPhone. It was just a horrible nasty experience. Fast forward I take my phone to an Apple in Irvine to try and get it fixed as but because of what Apple Cerritos wrote on my phones service notes the Irvine location couldn't help me fix my phone's initial glitchy weird problems. Very sad experience and still a mystery as to what happened. Be careful out there ‍ read more

I usually don't write bad reviews but my experience at apple was horrific. I arrived with an appointment at the Apple Store to get my screen on my iPhone fixed. The girl checking us in apparently clicked in clicked the button. (Whatever that means). After waiting over 40 minutes at the designated area, I went back to ask and said I am sorry but we have been waiting and still nothing. She said oh I must have clicked and in clicked you. Please wait over there and you will be next. I am sorry. Ok, went back waited another 20. At this point she has gone to lunch as I over heard her speaking with a coworker. The lead that was now covering her at the entrance said, oh seems you missed your appointment and it was cancelled. She just added you back at 6:33pm. Wtf. Again I was instructed by lead to go and wait. 15 minutes later now well over an hour of waiting I was assisted. I explained to the tech, my story and all was said is I am sorry. Funny, they messed up my appointment and were quick to cancel me however no compensation for my 1 1/2 hour wait time. read more

Manny is super helpful and all the other staff are super friendly and nice highly recommend

HORRIBLE!! We brought my friends phone in for a camera repair just to come back to the whole back of her phone shattered. They didn't fix the camera or even try to after they shattered the back. They claim to not have the parts to fix it or any phone to replace it. She has an iPhone 14 Plus so how tf do they not have ANY in stock. They keep making excuses on why they can't fix it and they are overall so irresponsible and unorganized. read more