Thank you Julio for helping us with our refrigerator purchase. Very helpful and professional. Unit…read morewas delivered, installed, and is working perfectly. Very happy and satisfied with our experience.

Overall, a very disappointing experience with Best Buy Mobile…read more Thirteen months ago, Best Buy installed a front and rear facing dash cam in my vehicle for $99. The installation took about 40 minutes. I remember because I was originally told it would take an hour, so I left the store and was called sooner than expected to come back. Fast forward 13 months. My dealership offered me a good deal to turn in my leased vehicle early, so I needed to have the cameras removed before returning the car. Since I planned to have Best Buy install the same cameras in my next vehicle, naturally I went back to them. The website didn't provide an option to schedule a dash cam uninstall, so I called Best Buy customer service. The representative was very nice and helpful. I explained exactly what I needed and that I intended to have Best Buy reinstall the cameras in my next vehicle. He initially told me the uninstall would cost $149, which already surprised me considering the original installation had only cost $99. After reviewing my history, he noted that I had previously had dash cams installed in two vehicles and said they would like to keep my business. He ultimately told me he would document the appointment as a warranty uninstall at $0. Based on that information, I scheduled an appointment for 4:00 p.m. that same day. At 2:45 p.m., the store called to confirm my appointment and even told me I could come in early. When I arrived, however, I was told the uninstall would cost $149. This led to a frustrating back and forth because I had made the decision to come to Best Buy that day specifically based on what their representative had told me. More importantly, I was turning the vehicle in to the dealership the following morning, so simply leaving and figuring it out later wasn't a practical option. What became apparent during the conversation was that there didn't seem to be a clearly established, published price for this service. We eventually agreed to charge based on labor: $49 for up to 30 minutes or $80 for up to 45 minutes. The technician explained that much of the time involved in removing dash cams can be spent removing the adhesive. I told her not to worry about removing the adhesive, just uninstall the cameras. Less than 20 minutes later, I received a call saying the job was finished. The technician was apologetic about what had happened and suggested that I call customer service again, spend more of my time explaining the situation, and hopefully reach the same representative. I explained that the representative I had spoken with was in a call center in Guatemala, so the chances of reaching that same person again seemed pretty unlikely. And here's the ironic part: when I got home, I put a little hand sanitizer on the remaining adhesive and scraped it off myself in less than 2 minutes. One additional observation: in just 13 months, the quoted price to install a front and rear dash cam has apparently increased by roughly 50%. My biggest issue isn't simply the price. Businesses raise prices. My issue is the lack of consistency and communication. A Best Buy representative quoted me one price, documented an agreement for $0, scheduled the appointment based on that agreement, and then the store presented an entirely different price when I arrived. When your customer service operation and your stores don't appear to be working from the same information, the customer ends up paying for that disconnect, in money, frustration, or wasted time. Between the significant price increases and outsourcing customer service to a BPO in Guatemala while apparently not giving those representatives the ability to provide pricing that stores will honor, Best Buy no longer feels like it is delivering the "Best Buy" or the best customer experience. After being a repeat customer and planning to bring my next dash cam installation back to Best Buy, this experience has definitely made me reconsider that decision.

Review for Cracked My Phone - Lakewood Employee: Edgar…read more After a long and frustrating day calling multiple repair shops and even stopping by the Samsung store in Cerritos, I finally found Cracked My Phone, and Edgar was the reason I felt relieved enough to stop searching. My daughter's Galaxy S22 Ultra screen cracked inside her backpack, and she needed a replacement ASAP. Other places either tried to upsell us, couldn't give a straight answer about pricing or availability, or became pushy the moment we asked about the difference between original and aftermarket screens. One store even called me four times after I politely said I would look elsewhere. Edgar was the complete opposite. He answered every question with patience, honesty, and zero pressure. He didn't rush me, didn't try to upsell, and didn't call repeatedly after giving me a quote. He simply provided clear information and genuine customer service, something that's rare these days. Because of his professionalism, I'll be dropping off my daughter's phone tomorrow and taking my business here. A little patience and honesty truly go a long way, and Edgar showed both. Highly recommend.

Can I leave zero stars??…read more Edgar was not at his business when it was supposed to open at 10 AM (at least that's what the lettering on the door says) and then tried to turn the tables on me when I called and texted. (I had called the day before) He didn't answer the phone, but texted that he'd arrive in 5 minutes. I told him I'd wait in my car and asked if he could let me know when he arrived...and then nothing. 20 minutes later when I texted back, he said 'i said I would be there in 5 minutes' (screenshot attached) Unprofessional. Zero Customer Service. Rude. I like to support small businesses, but will not spend a cent with someone as entitled and rude as this. He also had the audacity to ask if no one would fix my phone for what I paid to have the identical fix performed before...and although he's only a couple blocks from my house, I will take my device anywhere else BUT here. Lakewood deserves better

I dropped my laptop and sent it in and they fixed my banged-up laptop within a day! Im impressed…read moreabout the speed and quality of their repair!

This is around the corner from my house and what a blessing. We've been here a few times now and…read moreevery time and everyone we have served us has been amazing. They have always given us honest answers. They do both computers and phones here. Please come and support them.

If you need your computer fixed come to Ishmael he's an honest man trust me he will give you good…read moredeals Great service on my MacBook pro laptop. Highly recommended . Recommended by friends

Very good service reasonable price I recommend coming here…read morefor your pc and mobile repair services! Very professional punctual Highly recommended

I would recommend this company to everyone!…read more #rip to my laptop I called to see if they would be able to remove my SSD from my fried laptop, so that I can retrieve the data. Eric was so kind and said that if I could get there by 4PM, he could take care of it. The work only took a few minutes, but I was impressed with the level of customer service. I asked Eric some other general questions about CPU's and brands. He provided me with honest answers and extra information. I'm crossing my fingers that I won't have to use them for my new laptop any time soon, but they definitely have my business!

I brought my m1 MacBook Pro here after getting it pretty good and wet and shorting it out. They…read moregave me a grim outlook on repair, but they were able to repair it completely at a much better price than a lot of quotes I received. Unlike Apple they actually went in and micro soldered the motherboard both fixing and recovering all my data. So stoked, thank you!

I agree with all the good compliments of Quick Fix in Yelp. I dont know how to connect computer…read moreand printer and other such things I absolutely recommend them they know what they are doing. Recently they cleaned up my laptop which had too much unused stuff and taught me how to use my new computer. Their prices are very reasonable too Im such a fan I know you will be glad you use their services.

The name says it all. My wife and I walked in and walked out five minutes later with the computer…read moreworking perfectly. Amazing they really know their stuff. Fast, knowledgeable, polite and incredible. We can't say enough. Thank you.

First time customer, took my gaming pc because it was freezing. The guys I. Hi-Tek are going to…read moreupdate my pc for a reasonable price. Thank you

If your looking for tech support / PC repair go to Hi-Tek these guys are the go to guys. I…read morerecommend you take your PCs or devices here before any others. *specially Best Buy

The hard drive of my Apogee built tower gave up after 10 years. I had many tens if not hundreds of…read morethousands of photos, documents, and music, essentially my life. Jer, the head of Apogee, assured me he would do his best to recover as much data as possible and upgrade the system to Windows 11. An extremely high percent of the data recovered and the merge to Windows 11 was seamless. In the past I have brought a generic and 2 Dell PCs for various repairs and upgrades to Jer. I am one very happy and returning, customer.

These guys are great! They helped me with a laptop repair that other guys took weeks to solve, They…read morefixed it in an afternoon. Super easy to work with and very knowledgeable. Highly recommend!

I came in looking for a SIM card for my business phone, and one of the employees, Ian, was…read moreincredibly helpful. He approached me first to ask if I needed assistance, which I really appreciated because I was a bit too shy to ask for help myself. He guided me through the entire process of setting up my SIM card and even took the time to explain the different power bank options, which helped me make the right decision. Despite several customers asking for his help at the same time, he made me feel like I wasn't overlooked and gave me excellent customer service throughout my visit. Thank you!

This location is sadly one I will never return to, because there is no notion of customer service…read more All of the workers are texting on their phones and HIDING from talking to customers. You can't get any help, it's like a game they play to avoid customers and laugh about it. The Managers. Wow. A middle-aged lady who was nice, was just not helpful at all when I tried to exchange a tv WITHIN the warranty. Even with my receipt in hand, she turned rude when I asked her to listen to my issue. She said "Geek Squad is NOT my problem call corporate." No. They need to work in tandem. What a nightmare!

Leonard went out of his way to make sure that everything was hooked up correctly and worked right…read more He even came back to help when I was having router problems. I would highly recommend Flexible Web Services.

From the owner: Computer Repair, Network and Server Installation, Software Installation, VoIP Phone Systems,…read moreInternet Connectivity.