Leonard went out of his way to make sure that everything was hooked up correctly and worked right…read more He even came back to help when I was having router problems. I would highly recommend Flexible Web Services.

From the owner: Computer Repair, Network and Server Installation, Software Installation, VoIP Phone Systems,…read moreInternet Connectivity.

My T-Mobile experience at this Costco was unpleasant, to say the least. My interaction was directly…read morewith their site manager, Charlie. This review isn't about T-Mobile's overall reception -- it's strictly about the in-person customer experience at this location. My iPhone 16pro and Apple watches are paid off, purchased through the Apple Store, and fully unlocked -- in theory, this should have made for an easy, straightforward switch. Instead, the process became overly complicated and time-consuming, proving that even with "ideal" conditions, execution at the counter can make or break your experience. My Issues with Charlie (Manager) * Competency: Frequently asked another employee for help (a good trait in itself), but still gave me incorrect info and made preventable mistakes. * Misinformation: Told me stand-alone Apple Watches were 5G -- they're 4G. I actually asked this as a "test question" to gauge whether he was full of it or just misinformed. Unfortunately, his confident but wrong answer -- paired with a made-up justification that "you're getting 5G service so it's 5G even on the watch" -- showed me it was either a lack of integrity or another example of incompetence. Tip for consumers: You can easily check what kind of connection your watch or phone is using through the T-Mobile app, so you don't have to rely on sales floor claims. * Execution Errors: Switched over a watch I had specifically told him to leave on Verizon. Was this an intentional sabotage? No-Charlie seemed like a decent person -- but it was a combination of over-promising, under-delivering, and sloppy execution. His demeanor cooled after I canceled two watches, which I can understand from a sales standpoint, but it's his weakness and unprofessionalism to let it show. Complicated Switch = Time Commitment If you're adding or switching other devices, especially stand-alone cellular Apple Watches, expect a longer process: * One phone + multiple stand-alone family Apple Watches took over 2 hours for one watch to be switched. * I canceled two watches mid-process due to lack of confidence and time. * Expect 30 minutes to over 2 hours per watch depending on complications. Other Situations That Can Cause Delays 1. Your phone is locked to another carrier. 2. Your phone isn't fully paid off. 3. You're switching over multiple device types at once. Bottom Line 1. Promos: Costco's T-Mobile deals are usually better than standalone stores. 2. Time: Simple phone switch = quick. Multiple device types = 2-3 hours. 3. Check: Double-check every line before you leave.

We would like to take a moment to recognize one of the team members by the name, Brandon, at the…read moreT-Mobile store at the Lakewood Center Mall location this past Tuesday, 4/28/26, for his outstanding customer service. My wife and I recently visited the store because she was experiencing an issue with her Samsung phone. From the moment we walked in, Brandon greeted us right away with a warm and welcoming attitude. His professionalism and willingness to help were immediately evident. Brandon took the time to listen carefully to the issue and worked patiently to resolve it. Throughout the entire process, he maintained a positive demeanor and ensured that we felt comfortable and informed. (we were not rushed either) His knowledge, attentiveness, and genuine care for customer satisfaction truly stood out. Employees like Brandon are a great asset to your team and reflect very positively on the company. Because of his excellent service, our experience was both smooth and enjoyable. We extend our sincere appreciation to Brandon for a job well done.

Alex is amazing!!! Knowledgeable, generous with his time and information and will tell it like it…read moreis.

My laptop was dead and I needed a new computer. I'm not a Mac guy (I know, strange that I'd be…read morereviewing MobileMacLA), and was absolutely thrilled with the pc that was built for me. I've had it over a year now without an issue. Fast, SUPER quiet, and no hardware failure. Reliability is my #1 factor when purchasing electronics. Probably the best part of the experience is that they won't try to sell you more computer than you need. Very, VERY good at two things that are hard to find: 1) consultative sales when it comes to computer parts, and 2) research. They didn't just put in any old parts but knew which brands had good reputations and used those components. I attribute the reliability of my system to that kind of attention to detail. If you're a mac or pc person, or both...call MobileMacLA. Ask for Alex. You won't regret it!

David is the best! Works only on MACS. Quality service and a true gentleman. Highly recommend.read more

I've worked Dave for 20 years. Whatever company I moved to, I brought him along because is the…read moremost dependable and knowledge Mac IT expert I have ever known. I count the number of times he has saved me from digital ruin or solved my IT issues. At my own company, we had incredibly complex challenges and Dave was there to see us through all of them. I can't recommend him strongly enough. If I could give six stars I would. You won't be disappointed whether you've got one computer or a hundred.

Dan@ Nerdcube was very helpful in helping me launch my website, which had been previously…read moredifficult. The service was friendly and professional, and he clearly has a good understanding of computers, even taking time to explain in basic terms how things work. I will definitely use Nerdcube's services again!

From the owner: Nerdcube Inc. is a mobile I.T. consulting firm serving the needs of Los Angeles and Orange County…read more Founder and LA native Dan Park, who was previously a systems administrator at SoCal's favorite burger chain In-n-Out, founded the business in 2007 and personally works with each client, making technological services convenient and affordable for both individuals and small businesses. From Mac and PC support for homes to Network security and retail systems for your business, Nerdcube can do it all!

Thank you Julio for helping us with our refrigerator purchase. Very helpful and professional. Unit…read morewas delivered, installed, and is working perfectly. Very happy and satisfied with our experience.

Overall, a very disappointing experience with Best Buy Mobile…read more Thirteen months ago, Best Buy installed a front and rear facing dash cam in my vehicle for $99. The installation took about 40 minutes. I remember because I was originally told it would take an hour, so I left the store and was called sooner than expected to come back. Fast forward 13 months. My dealership offered me a good deal to turn in my leased vehicle early, so I needed to have the cameras removed before returning the car. Since I planned to have Best Buy install the same cameras in my next vehicle, naturally I went back to them. The website didn't provide an option to schedule a dash cam uninstall, so I called Best Buy customer service. The representative was very nice and helpful. I explained exactly what I needed and that I intended to have Best Buy reinstall the cameras in my next vehicle. He initially told me the uninstall would cost $149, which already surprised me considering the original installation had only cost $99. After reviewing my history, he noted that I had previously had dash cams installed in two vehicles and said they would like to keep my business. He ultimately told me he would document the appointment as a warranty uninstall at $0. Based on that information, I scheduled an appointment for 4:00 p.m. that same day. At 2:45 p.m., the store called to confirm my appointment and even told me I could come in early. When I arrived, however, I was told the uninstall would cost $149. This led to a frustrating back and forth because I had made the decision to come to Best Buy that day specifically based on what their representative had told me. More importantly, I was turning the vehicle in to the dealership the following morning, so simply leaving and figuring it out later wasn't a practical option. What became apparent during the conversation was that there didn't seem to be a clearly established, published price for this service. We eventually agreed to charge based on labor: $49 for up to 30 minutes or $80 for up to 45 minutes. The technician explained that much of the time involved in removing dash cams can be spent removing the adhesive. I told her not to worry about removing the adhesive, just uninstall the cameras. Less than 20 minutes later, I received a call saying the job was finished. The technician was apologetic about what had happened and suggested that I call customer service again, spend more of my time explaining the situation, and hopefully reach the same representative. I explained that the representative I had spoken with was in a call center in Guatemala, so the chances of reaching that same person again seemed pretty unlikely. And here's the ironic part: when I got home, I put a little hand sanitizer on the remaining adhesive and scraped it off myself in less than 2 minutes. One additional observation: in just 13 months, the quoted price to install a front and rear dash cam has apparently increased by roughly 50%. My biggest issue isn't simply the price. Businesses raise prices. My issue is the lack of consistency and communication. A Best Buy representative quoted me one price, documented an agreement for $0, scheduled the appointment based on that agreement, and then the store presented an entirely different price when I arrived. When your customer service operation and your stores don't appear to be working from the same information, the customer ends up paying for that disconnect, in money, frustration, or wasted time. Between the significant price increases and outsourcing customer service to a BPO in Guatemala while apparently not giving those representatives the ability to provide pricing that stores will honor, Best Buy no longer feels like it is delivering the "Best Buy" or the best customer experience. After being a repeat customer and planning to bring my next dash cam installation back to Best Buy, this experience has definitely made me reconsider that decision.