Salesperson by the name James intentionally subscribed me to a AppleCare plan . Even after I specifically decline multiple times in front him . Still waiting on my refund read more

This is one of the worst Apple Store I've been to. Make an appointment and still waited half an hour. It's like going to a doctor. Came her as my battery on my MacBook Pro died after 7 years. Genius Bar rep said my computer has water damage and rust after he opens it. So he didn't want to replace the battery or touch it. Told me it would cost $1500 to rebuild or buy a new one. I took it home, spent 1 hour researching and looking at videos for diy battery replacement. Bought $60 battery replacement pack online and installed it myself within 30 minutes. Found no sign of rust or water damage when I opened it up. As for the store, it's extremely loud and busy. Lots of foot traffic. read more

Terrible ticketing system. Came in to buy a screen protector for my new phone. Was told to stand in area for service as they added my name to the list. One hour later, still here. People who came after me, long gone. I guess this is a sign that customer service and support are history for such an overpriced phone. read more

Apple - Computers Near Me - Cerritos, California

Here is why I really love this store both for the technical and sales support, 1. Knowable and courteous Genius and Sales staff 2. Plentiful Apple Products 3. Quality services after Apple products have been serviced 4. In house Belkin Screen device which professionally install you Apple IPhone screen protectors without leaving bubbles on the screen surface. 5. Although busy que the Apple staff works succinctly to get you either a service or Genius's staff member. 6. I found going during the week most effective in seeing fewer crowds. Sunday and Saturday I've seen to be the busiest. 7. Well maintained floor displays fully charged devices to make it easier to test drive the Apple products. 8. Many table and chair setups to ensure comfort while waiting to see an Apple Staff member. read more

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They cancelled it! I think, every time there is a new purchase by a customer, there should be a training class for those who wanted it.

Simply the worst service possible. This is the second iPhone 17 purchased. The first resulted in a transfer disaster where the phone was not properly set-up to receive calls. T-Mobile and Apple support took several calls and hours to have a functional phone. Today, we purchased another and it was a different disaster as I phone sent home with phone unopened and thought things were set-up. Nope. I called Apple on my wife's phone. They could not get me past the 2FA wall. So they escalated it. While I was on hold, I worked my way in and managed to get iCloud and back-up going. When they returned it was: how did you do that? Then referred me to my carrier who helped troubleshoot eSIM errors and got me activated. What a cluster flock! read more

I'm giving this store 5 stars solely based on the great customer experience I had with an associate named Cedric. My daughter and I showed up to the store without a reservation; it was our first time. We were given a reservation for later in the evening. I was a little overwhelmed at the length of the wait and the volume of people. Nevertheless we waited in the designated area after eventually being checked in. While we were sitting there, I made a comment to my daughter about how we should have gone to a different store (a competitor) and the next thing I know, a young man who was sitting next to me acknowledged me. He had heard my comment and immediately started to assist us while he was waiting for his existing client's data to load. It was a stunning show of strong multitasking skills. Cedric was polite, kind, and charismatic and all around very helpful. Luckily our Apple care was active. We had to keep the phone there over night for repairs but we expect to pick it up tomorrow. Fingers crossed we have the same smooth experience tomorrow. read more

The worse experience I ever had with Apple Customer service happen today. I got an iPhone, MacBook, Apple TV, iPad, Pros 2 and Ultra 2 and today JUST to buy replacement Ear Tip for my kid's Pro 2 it took them 30 mins to help me. I was here when they open at 10am. Guy that checked me in said "oh no wait, 5 mins". Dude that helped me "don't know why they made an appointment to help you, they could had given them to you right away...sorry about the wait..." Sadly, I'll keep on visiting this store since it's the ONLY one close to me. But man, this was painful. read more

My review is on my experience shopping in-store. I wouldn't recommend it. Don't expect to go in and out, hoping to make a quick purchase. I got there on Thursday, at 12PM, and lined up. The time they could assist me was 12:45PM (that's fine). They had my phone in my color, and I was able to reserved it. I felt pretty hopeful. I lined up again just to check in, checked in at 12:40PM, but I wasn't helped until 1:30PM! Maybe they were understaffed? They did not look understaffed. The staff at this Apple Store needs to be more efficient. Inexcusable! I shopped by drop-in at the Pasadena location, and received quicker services, and it was on a Friday during the lunch hour. A group after me got helped first. The group came in just to trade her phone? Seriously?? I just wanted to buy it, quick in and out. I asked an employee there named Karina if she can provide me with an update. She was standoffish and gave me an attitude. When I was finally helped, it took us under 5 mins. Sylvia was helpful, but man, don't come in hoping it to be quick. As an Apple customer, I would want the experience there to be better. I would want the staff at Apple to be more efficient. I want them to provide better customer service (like instead of being standoffish, validate customers' feelings and say "I appreciate your patience with this," "thank you for your patience," or "sorry, we will be right with you"). Furthermore, I recommend just ordering what you want online. Possibly shop by appointment? Perhaps that will be different? But with my experience today... it doesn't feel guaranteed. read more

Total waste of time making an appointment. They accept walk in's ahead of your appointment and you have to wait like everyone else. What's the point of even making an appointment that they don't honor, with no disclosure that you're going to have to wait like everyone else. read more

Believe all the 1-star reviews. Called this store to find out a simple answer about how to swap out my iPhone 17 for an iPhone 17 pro. Gave the woman all my details and told her according to the online inventory they didn't have any iPhone pros. She literally said "We don't have this in inventory." When I said I knew this already and just wanted to make an exchange and wanted to know the process she had NO CLUE. Instead she told me to hold for a minute and TRANSFERRED ME TO ONLINE SALES, who do NOT HAVE STORE SPECIFIC INFORMATION in exchanges. If you're this lousy and unmotivated at providing the service you're paid a livelihood to provide, why bother taking the job?!!!! Oh and by the way, turns out they DO HAVE THE PRO IN STOCK according to the online associate who has the most up-to-date store inventory information. No wonder this store has such horrible reviews! read more

Let me start by saying, that I detest getting a new phone... But after my phone took a six story fall down an elevator shaft... Well, I had no choice... Enter Pedro Lozano... If you have to have anyone help you at the Cerritos store, I recommend Pedro... He was professional, courteous, knowledgeable... Relatively funny... All in all he made it a good experience, actually a great experience... Thank you, Pedro!!! read more

Review based on Genius Bar experience. So I've never actually bought anything at this specific Apple Store but I just had a very seamless and friendly experience with the Genius Bar expert, Lauryn. My old 2011 MacBook wasn't turning on anymore, and while I no longer used it, I wanted to get all my files off of it before I recycled it. She was able to work some voodoo to turn it on, even though it had to be plugged in the whole time. She was empathetic, patient, and knowledgeable, and also let me know my options for getting my files out, with a recommendation on which option was better. I felt compelled to write the review because the Genius Bar visit was a free service, and to have such friendly service without trying to sell something in return is really telling of how great a business can be. Thanks again! read more

It don't do you no good to book a appointment here, the staff here will still skip you the manager will not help you it's like you in a circus watching nothing but animals read more

I called in advance looking for a cable and was told Yes we have that item in stock in the store. i drive there only to be told No we don't stock that item. kinda pissed me off. i wont go back there. read more

terrible service waited 1 hour still didn't get help very rude . i will never return

Unorganized, this store used to be useful but not any longer. Why is the person checking in costumers actually fixing a computer instead of getting someone else to help out? This is RIDICULOUS when there are plenty of employees socializing. Leadership needs to be change here, demasiada pereza. read more

Apple - Computers Near Me - Cerritos, California

Amazing service js got my iPad ,my brothers iPad and an Apple watch from there ! Very helpful team !

Came here to pick up an online order. FAST AND VERY ATTENTIVE. Gregory was helpful, he seen me and approached me. Helped me get my order and it was fast! I would say I was in and out the store in like 5 minutes. The workers here don't just stand around, they actually approach and help customers. Siyon (SP) was also helpful! Now my mom will be happy with her early Mother's Day gift! GREAT CUSTOMER SERVICE!! read more

I've been a fan of Apple phones since the 3GS, but my experience at the Los Cerritos Mall Apple Store was far from great. The store is extremely disorganized, and the 'geniuses' seem more focused on projecting an air of superiority than actually helping customers. Some act like they run the company, which is just bizarre. A little humility and professionalism would go a long way. After wasting too much time, I left and got my issue resolved more quickly and efficiently with Apple Support over the phone--no hassle, no pretension. Sadly, this store doesn't live up to the standard Apple is known for. 2/5 stars. read more

I had a really good experience here last night. My computer died on me which is absolutely imperative for my work. So I didn't have time to do anything except for a run to the Mac store and didn't arrive until 8:10... They told me there was a 45 minute wait, so I said no problem! They were helping me within 30 minutes and I was checked out and on my way by 8:46. That's pretty impressive. Most importantly, Austin helped me out, Austin gave me frank and helpful advice to pick the right computer for what I need, save me money, and get me all geared up with appropriate AppleCare to make sure that I'm good to go for the next three years. This is really just a shout out for Austin who should get some type of a raise if it all possible, or a bonus, or a free something, Right!? Shout out to Austin!! read more

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There was a manager in there today who kept telling me my account was "bugged" and that the only way to fix my phone was to delete everything that was on it and do a hard reset. There's a setting on the phone that allows for a reset without deleting your data. Guess what, that bug you as a manager couldn't figure out is now solved. Truly embarrassing how lazy this guy was. Couldn't technically explain anything and even tried bringing up Crowd Strike's issue saying "no one knew what that was". I guess you can speak that ignorantly when YOU don't know what it was. I wish I remembered his name but it was the manager on duty at 2:20PM. Good at talking, bad at solving issues. He needs training. The guy and girl at the actual table really tried so I appreciate them both. I feel bad that he is their chain of command. IF YOU GO AS A CUSTOMER, IGNORE THE MANAGER. He has NO idea what's going on and will throw "technical" jargon in hopes that you're dumber than he is. This is how elderly people get tricked into losing all their data. Shame. read more

Store pick up. They have a booth in the parking lot that allows them to perform contact free transactions. How it works: 1. order your item online, you schedule a time to pick up your item. 2. Park in one of the designated Apple parking spots. 3. Place your drivers license or ID on the dash board. 4. An Apple employee will come to your car, verify your identification, and confirm the items that you're picking up. 5. A few minutes later, your bag of goodies is brought right to your car. Easy peasy lemon squeezy! It took less than 15 minutes. read more

Apple - I got free AirPods for buying a new iPad. I have the AirPods Pro already, so ..secret Santa gift?? - Computers Near Me - Cerritos, California

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I was honestly going to give this Apple Store a 1-star review because the wait to buy a phone was absolutely ridiculous, but Andrew "Drew" made up for it. He was so friendly and helpful and explained everything so well to my mom in Spanish. The only reason why I didn't give it a 5-star review was because one of the girls checking people in was a little rude when I went to go check on my turn. Other than that, Drew earned this review 3 more stars for sure. Thanks, Drew! read more

Went in on a Saturday to buy a new iPhone. Store was really busy so it took a couple minutes to find someone to help. We were told to wait by a table and that someone would come, took about 10 minutes. Finally "John" came to help with the purchase. John made it fast and easy, but also did not explain anything about the phone or its new features and when I asked him a question about my email/apple id, he told me that I would need to contact apple at the 800 #. Regardless, I continued to be polite and thank him for everything. Johhny's customer service skills are none existent. Maybe his been there too long where he has got into a routine to get people out as fast as possible. After the purchase was completed I needed to transfer my old data to my new one. This where things got better, Devon was able to help me out and explained the cool new features of the iPhone 16 Pro Max and come to find out I resolved my email/apple id trouble in the settings, NOT having to contact Apple while i'm at an Apple store. Smh. read more

Got the charger I needed quick and painlessly. Asked about the demo for the headset and they quickly had it set up. It was a Friday tho so a little slower today. Brian helped me during the demo and was chill and informative! Thanks Brian! Will be back! read more

This location is racist. I had an appointment to see about a software issue on my iPad. I was on time and I was checked in and told to sit at a table. For an hour I watched the techs help people that came in after me that sat at the same table. FYI, I was the only black person in there at the time. I would suggest going to another location if you're black. read more

I walked in today because I am having problems with my online order. I was met by a big guy with a beard who was one of the staff. I told him about my issue but was not helpful at all. He did not even look at my order number. I feel he Did not care if I waste my time going there in store to ask for help. They are called the experts but he does not know how to help or even pretend to try to help. Going to the store only added to my disappointment to my apple iphone order instead of getting the help that I need. read more

If I could give this store zero stars I would. They have been figuratively holding my iPad, for which I have AppleCare+, hostage for 10 days. It needs to be replaced because they cannot repair it. The Apple repair website has not been updated for 9 days and only says my iPad will be replaced. I spoke with Apple chat, which could not help me. I called Apple support and was on the phone with them for 30 minutes and they could not help me and also could not reach the store at all, in fact, the representative was hung up on when she called the store. I drove to the store which is 8-9 miles from my home and was met with an extremely dismissive manager, who looked down on me and treated me like I was some kind of elderly demented idiot. Sorry, I have two advanced degrees, just because I'm old enough to be your grandmother doesn't mean that I should be treated with such disrespect. He could not tell me anything except it might be 10 business days. When I brought in the iPad they told me 5 business days, which is why I started to query about this when 5 business days had come and gone. I don't appreciate being talked down to, I don't appreciate being given no further information or even saying they would look into it, only that I would receive an email. I've had Apple products for over 15 years including phones, other iPads, and an Apple Watch. I don't think I'm ever making another Apple purchase again and I'm certainly not going to do it at this store. read more

I went to the store to get help retrieving my iPad password. The technician there asked me that he has to wipe everything on it if it's ok . I said yes everything on it is on my Mac and my iPhone which is on iCloud anyway. He tried to help me or he seemed to try. Then he told me that my iPad has a hardware problem and is old so he couldn't help me. I told him but it was working before I changed my password couple months ago and I just couldn't remember it. He said no sorry. Do I left the Cerritos Apple store very disappointed. When I got home, I explained what happened at the Cerritos Apple Store to my son and what the technician there had told me that he wasn't able to fix the problem. My son said he'll try. So he followed the directions online and he was able to wipe it and make it work. It's upsetting that the store's employee didn't want to take the time to help. read more

A family member that lives far from me gifted me a gadget from Apple, and set up in store pickup for me at this location. I haven't been to the Apple store in about a year, so all of their new policies, procedures and health precautions are all new to me. This location is inside of the mall (not too far in, if you're anxious about staying safe). There was a line dedicated entirely to pre-paid online store pickup orders. I received texts and emails informing me of my order, with a link to save the pickup bar code to my Apple wallet. I walked up to the store and they pointed me to the line for store pickups, which luckily is a different line than to enter the store and browse. The line was pretty long and intimidating, but luckily it went pretty fast. While waiting in line, a security guard went down the line, taking everyone's temperature and shortly after, an Apple team member came down the line confirming pickups. His name was Justin and he was super cool (he has blue hair!)! We chatted for a bit and he made sure my pickup went quickly and smoothly. We just cracked jokes and talked about Star Wars, and before I knew it, a lovely lady walked out with my package. Thank you Justin for making my pickup super fun and easy despite my massive dislike for going to the mall! read more

Apple - My online order pickup in my cute lil Apple bag! - Computers Near Me - Cerritos, California

If I could leave negative stars I would, horrible. They brush you off as your an inconvenience to them. Asked for help they stated they would be coming took them over 15 minutes to only then help this person who just walked up. Never would I come to this location again. read more

Gabby was so helpful and friendly my experience couldn't have been more pleasant. Long time Apple customer but it's been a while since I've had an iPhone as my daily driver and I decided to go all in with the iPhone 14 Pro. Her coworker even hooked up my Bellini UltraGlass and it was flawless. Thanks for the kindness and enthusiasm you and the staff showed will definitely be back. read more

I have been coming to this location many times before and first time today having a bad experience. We had put our names on the list and waited over one hour. Asked an associate our current wait time to learn that an associate was SUPPOSEDLY CALLING IUR NAME BEFORE. Not at all, we never left the spot we were told to wait in. Therefore we were told we got bumped. Earlier I did observe 2 young men associates just wandering around in front of us and not calling anyone's name. Just looking around. Everyone else was calling the name. This is NONSENSE CUSTOMER SERVICE. Luckily we were placed back at the top of the list & were provided Great Customer service by Karina "Rockstar " read more

Very rude customer service long wait, never ever go to this place. I wish I could give zero stars to them read more

Okay so last Monday I purchase an ipad pro 12.9 online and did a store pick up. Unboxed it on Friday then I saw a scratch on the screen (see the first image). So then I went to apple same day (friday) to return it and get a new one and unboxed it today (Saturday), there is a 3 scratch on the back see (2-4 image). Isn't it frustrating that you have to go back and forth, especially since the gas is so expensive? read more

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Honestly if I could I would give this location 0 stars. If you want to come in and purchase something it is not an in and out process. They check you in and tell you to return at a certain time to be helped yet once you arrive and get checked in they tell you , you need to WAIT EVEN LONGER to purchase something. Are you freaking kidding me ?!?? What kind of customer service is that. I will never again go to an Apple Store to purchase. Go to your carrier if you can! I only came here because Verizon didn't have 512 Gb on stock and in hand. read more

To upgrade/purchase it's much easier to make a reservation otherwise it's about a 45 minute wait. I came in about a month ago to upgrade my iPhone and while I can't remember the name of who helped me he was super friendly and gave honest feedback about what electronic would be best for me. He helped me set it up and made small talk to pass the time. I hate doing anything tech/phone related and he made the experience enjoyable. Great customer service at this location. read more

This apple at Los Cerritos Center are a bunch of thief's and liars! The employee checked me into my appointment. I brought in a 6th Gen Pro Tablet with Celular data to get the power connector fix. She straight up lied to me, informed me that it can't be fixed, but have to order a new one. Instead of selling me a New iPad Pro, she suggested i get the same 6th Gen iPad Pro, and sold it to me for $780+ Tax, and took my Old Tablet, and refused to give it back, and mailed it out to Apple. Not only was my old iPad Pro stolen and send out to (repairs team) but refused to return the item. She when on to sold me the same old product iPad Pro, and without any warranty. When the iPad Pro broke down 6 months down the line, they already had the 8th and 9th generation ready, but no one had informed me of any of this. Becarefull. This establishment will steal from you, and will sell you old Apple Products, and will refuse to give you a reiburbusinment or even try to work out anything to fix the issue. The employees are young, inexperience with adult's but mostly into making sales to gain profit from it, and will rob you blindly. Not worth to buy at this location. If you are an older person, i would not recommend you to come here. They will rob you blindly and sell you old out dated products instead of advising you to get new one's. Be Ware!!! read more

Iphone 12 Pro was continuing to heat up and not charge properly. 1. Brought in Iphone for battery swap beginning of July 2023. They did the swap but noticed the receiver was broken about a week after I got the phone back and it was still heating up. 2. Brought the phone back in and they ran a ton of diagnostics, told me the would replace the broken receiver and look at the battery. Said they had to do a system restore. 3. These IDIOTS did not tell me that a system restore included a complete memory wipe. Lost about 160GB of data. Hmmm... losing loved ones during Covid - can't be any valuable memories on my phone could there be? Cannot believe that they don't train the technicians here to A) not break your property when trying to fix it. B) they rob you of your memories by not giving you CRITICAL INFORMATION. The people at this store just aren't trained well at all. You'll also notice that a few of them work a lot harder than everyone else and it's quite often you'll see 2 or 3 "Geniuses" hanging out while the store obviously has waiting customers. I'm planning to escalate this issue obviously but unfortunately it is what it is. read more