Chris was buying helpful. He was quick and super efficient. He was so very helpful. I was in and out in less then 10 min. Came in to purchase a plug and get my 16 pro. Store was clean. Service was quick. Staff were friendly. read more

Shoutout to Gabbi for being so nice and patiently answering all my questions! Thank u so much for being very informative and helpful to us earlier! Keep it up. Would recommend this apple location. read more

Shut out to technique rep name SAUL who's so patient with me and get my phone back to work within 10 minutes! He's there 5 days a week so if you ever got phone technical issues, go ask for SAUL!! His service definitely made a BIG highlight to APPLE store customer service!! read more

I made an appointment a day before at 12:30 Wednesday. My iPhone 15 pro had been over heating and was not responding well. I arrived on time and the staff checked me in quickly so I made it to the small seats where people wait for assistance. Robby was great at explaining what was wrong with my phone. He even slowed down when I told him I didn't understand. Eventually he did his thing and my phone is working fine now. read more

Don't bother making apt You may wait three hours with an apt Even for just a cracked screen And the employees are arrogant read more

Jesse and Andrew were amazing! I was waiting for a while trying to get a replacement for one of my airpods and Andrew noticed there was no one helping me, so he stepped in and helped me right away. Andrew and his manager Jesse deeply apologized for the wait and gave me a discount. Great customer service will definitely come again! read more

Jesús was very nice & helpful with doing my phone upgrade today Thank you Jesus! :).......

I think what we all need is Apple to do is to partnership with Chick-fil-A and streamline how they handle navigating customers in and out of the store. This is an area that they are failing miserably. Everything transacted in the Apple store now requires an appointment, if you look at one of the photos posted and the number of people that are in the store, it is quite obvious that Apple does not have the same number of people working as it relates to the customers in store. Also when you go online to make an appointment for troubleshooting, they do not allow you to make an appointment to go into store. You are directed to someone either in chat or by phone. Sometimes you just need hand on in person assistance for technical matters. I went in to get an iPad reset to factory settings because I was not successful by phone. Not every person you speak to at Apple is a genius so I decided to walk into store. I was greeted by a non genius and debated the fact that I could not make an appointment so why not be revolutionary and have someone in store make it for me. I came back to the store a couple days later and waited 15 minutes in line to check in and another 20 minutes to see a technician. I see why they have so many people waiting around; that is so inefficient. The layout of the store has changed over the years, it has become one large waiting area to see someone. At this point in the game you're either an android or an iOS person, the whole playing with an iPad or phone is unnecessary. Cellphone providers allow you to do that. The store serves two purposes, 1) to purchase a product or 2) to get help with your product. Figure it out funnel people and get them in and out. Let's value our customers, provide good service and get them out of the store. The positive of this visit, I actually had a genius help me and he was able to reset my iPad. read more

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Product: 5/5 Service: 5/5 Specialist: her name Arya she was so helpful, led me through the process. Step by step, she was amazing. Knowledgeable Ambiance: 5/5 I think I picked the best time to be at Apple read more

Apple - iPhone 15 Plus - Computers Near Me - Cerritos, California

Even without an appt I always get the help that I need here. Their selection is pretty extensive and I have yet to visit without my issue being handled thoroughly. read more

Apple - My iMac is in desperate need of a charge - Computers Near Me - Cerritos, California

Standing for 10 MINUTES during my "appointment" time. No one checks you in. No one helps you, just a long line for no reason I really wish I had not prepaid and pre purchased read more

Apple - Line to nowhere - Computers Near Me - Cerritos, California

Luis Q. Greeted me right as I walked in the door. He was extremely helpful. He stayed with me for over half an hour trying to figure out my phone issue. highly recommend this Apple Store due to excellent customer service here! Maybe if you're lucky enough, you'll find him as well :-) read more

This is one of the worst Apple Store I've been to. Make an appointment and still waited half an hour. It's like going to a doctor. Came her as my battery on my MacBook Pro died after 7 years. Genius Bar rep said my computer has water damage and rust after he opens it. So he didn't want to replace the battery or touch it. Told me it would cost $1500 to rebuild or buy a new one. I took it home, spent 1 hour researching and looking at videos for diy battery replacement. Bought $60 battery replacement pack online and installed it myself within 30 minutes. Found no sign of rust or water damage when I opened it up. As for the store, it's extremely loud and busy. Lots of foot traffic. read more

Terrible ticketing system. Came in to buy a screen protector for my new phone. Was told to stand in area for service as they added my name to the list. One hour later, still here. People who came after me, long gone. I guess this is a sign that customer service and support are history for such an overpriced phone. read more

Apple - Computers Near Me - Cerritos, California

Here is why I really love this store both for the technical and sales support, 1. Knowable and courteous Genius and Sales staff 2. Plentiful Apple Products 3. Quality services after Apple products have been serviced 4. In house Belkin Screen device which professionally install you Apple IPhone screen protectors without leaving bubbles on the screen surface. 5. Although busy que the Apple staff works succinctly to get you either a service or Genius's staff member. 6. I found going during the week most effective in seeing fewer crowds. Sunday and Saturday I've seen to be the busiest. 7. Well maintained floor displays fully charged devices to make it easier to test drive the Apple products. 8. Many table and chair setups to ensure comfort while waiting to see an Apple Staff member. read more

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Salesperson by the name James intentionally subscribed me to a AppleCare plan . Even after I specifically decline multiple times in front him . Still waiting on my refund read more

Went in on a Saturday to buy a new iPhone. Store was really busy so it took a couple minutes to find someone to help. We were told to wait by a table and that someone would come, took about 10 minutes. Finally "John" came to help with the purchase. John made it fast and easy, but also did not explain anything about the phone or its new features and when I asked him a question about my email/apple id, he told me that I would need to contact apple at the 800 #. Regardless, I continued to be polite and thank him for everything. Johhny's customer service skills are none existent. Maybe his been there too long where he has got into a routine to get people out as fast as possible. After the purchase was completed I needed to transfer my old data to my new one. This where things got better, Devon was able to help me out and explained the cool new features of the iPhone 16 Pro Max and come to find out I resolved my email/apple id trouble in the settings, NOT having to contact Apple while i'm at an Apple store. Smh. read more

My review is on my experience shopping in-store. I wouldn't recommend it. Don't expect to go in and out, hoping to make a quick purchase. I got there on Thursday, at 12PM, and lined up. The time they could assist me was 12:45PM (that's fine). They had my phone in my color, and I was able to reserved it. I felt pretty hopeful. I lined up again just to check in, checked in at 12:40PM, but I wasn't helped until 1:30PM! Maybe they were understaffed? They did not look understaffed. The staff at this Apple Store needs to be more efficient. Inexcusable! I shopped by drop-in at the Pasadena location, and received quicker services, and it was on a Friday during the lunch hour. A group after me got helped first. The group came in just to trade her phone? Seriously?? I just wanted to buy it, quick in and out. I asked an employee there named Karina if she can provide me with an update. She was standoffish and gave me an attitude. When I was finally helped, it took us under 5 mins. Sylvia was helpful, but man, don't come in hoping it to be quick. As an Apple customer, I would want the experience there to be better. I would want the staff at Apple to be more efficient. I want them to provide better customer service (like instead of being standoffish, validate customers' feelings and say "I appreciate your patience with this," "thank you for your patience," or "sorry, we will be right with you"). Furthermore, I recommend just ordering what you want online. Possibly shop by appointment? Perhaps that will be different? But with my experience today... it doesn't feel guaranteed. read more

Simply the worst service possible. This is the second iPhone 17 purchased. The first resulted in a transfer disaster where the phone was not properly set-up to receive calls. T-Mobile and Apple support took several calls and hours to have a functional phone. Today, we purchased another and it was a different disaster as I phone sent home with phone unopened and thought things were set-up. Nope. I called Apple on my wife's phone. They could not get me past the 2FA wall. So they escalated it. While I was on hold, I worked my way in and managed to get iCloud and back-up going. When they returned it was: how did you do that? Then referred me to my carrier who helped troubleshoot eSIM errors and got me activated. What a cluster flock! read more

Review based on Genius Bar experience. So I've never actually bought anything at this specific Apple Store but I just had a very seamless and friendly experience with the Genius Bar expert, Lauryn. My old 2011 MacBook wasn't turning on anymore, and while I no longer used it, I wanted to get all my files off of it before I recycled it. She was able to work some voodoo to turn it on, even though it had to be plugged in the whole time. She was empathetic, patient, and knowledgeable, and also let me know my options for getting my files out, with a recommendation on which option was better. I felt compelled to write the review because the Genius Bar visit was a free service, and to have such friendly service without trying to sell something in return is really telling of how great a business can be. Thanks again! read more

The worse experience I ever had with Apple Customer service happen today. I got an iPhone, MacBook, Apple TV, iPad, Pros 2 and Ultra 2 and today JUST to buy replacement Ear Tip for my kid's Pro 2 it took them 30 mins to help me. I was here when they open at 10am. Guy that checked me in said "oh no wait, 5 mins". Dude that helped me "don't know why they made an appointment to help you, they could had given them to you right away...sorry about the wait..." Sadly, I'll keep on visiting this store since it's the ONLY one close to me. But man, this was painful. read more

I'm giving this store 5 stars solely based on the great customer experience I had with an associate named Cedric. My daughter and I showed up to the store without a reservation; it was our first time. We were given a reservation for later in the evening. I was a little overwhelmed at the length of the wait and the volume of people. Nevertheless we waited in the designated area after eventually being checked in. While we were sitting there, I made a comment to my daughter about how we should have gone to a different store (a competitor) and the next thing I know, a young man who was sitting next to me acknowledged me. He had heard my comment and immediately started to assist us while he was waiting for his existing client's data to load. It was a stunning show of strong multitasking skills. Cedric was polite, kind, and charismatic and all around very helpful. Luckily our Apple care was active. We had to keep the phone there over night for repairs but we expect to pick it up tomorrow. Fingers crossed we have the same smooth experience tomorrow. read more

Total waste of time making an appointment. They accept walk in's ahead of your appointment and you have to wait like everyone else. What's the point of even making an appointment that they don't honor, with no disclosure that you're going to have to wait like everyone else. read more

Believe all the 1-star reviews. Called this store to find out a simple answer about how to swap out my iPhone 17 for an iPhone 17 pro. Gave the woman all my details and told her according to the online inventory they didn't have any iPhone pros. She literally said "We don't have this in inventory." When I said I knew this already and just wanted to make an exchange and wanted to know the process she had NO CLUE. Instead she told me to hold for a minute and TRANSFERRED ME TO ONLINE SALES, who do NOT HAVE STORE SPECIFIC INFORMATION in exchanges. If you're this lousy and unmotivated at providing the service you're paid a livelihood to provide, why bother taking the job?!!!! Oh and by the way, turns out they DO HAVE THE PRO IN STOCK according to the online associate who has the most up-to-date store inventory information. No wonder this store has such horrible reviews! read more

Let me start by saying, that I detest getting a new phone... But after my phone took a six story fall down an elevator shaft... Well, I had no choice... Enter Pedro Lozano... If you have to have anyone help you at the Cerritos store, I recommend Pedro... He was professional, courteous, knowledgeable... Relatively funny... All in all he made it a good experience, actually a great experience... Thank you, Pedro!!! read more

Unorganized, this store used to be useful but not any longer. Why is the person checking in costumers actually fixing a computer instead of getting someone else to help out? This is RIDICULOUS when there are plenty of employees socializing. Leadership needs to be change here, demasiada pereza. read more

Apple - Computers Near Me - Cerritos, California

Store pick up. They have a booth in the parking lot that allows them to perform contact free transactions. How it works: 1. order your item online, you schedule a time to pick up your item. 2. Park in one of the designated Apple parking spots. 3. Place your drivers license or ID on the dash board. 4. An Apple employee will come to your car, verify your identification, and confirm the items that you're picking up. 5. A few minutes later, your bag of goodies is brought right to your car. Easy peasy lemon squeezy! It took less than 15 minutes. read more

Apple - I got free AirPods for buying a new iPad. I have the AirPods Pro already, so ..secret Santa gift?? - Computers Near Me - Cerritos, California

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Came here to pick up an online order. FAST AND VERY ATTENTIVE. Gregory was helpful, he seen me and approached me. Helped me get my order and it was fast! I would say I was in and out the store in like 5 minutes. The workers here don't just stand around, they actually approach and help customers. Siyon (SP) was also helpful! Now my mom will be happy with her early Mother's Day gift! GREAT CUSTOMER SERVICE!! read more

I had a really good experience here last night. My computer died on me which is absolutely imperative for my work. So I didn't have time to do anything except for a run to the Mac store and didn't arrive until 8:10... They told me there was a 45 minute wait, so I said no problem! They were helping me within 30 minutes and I was checked out and on my way by 8:46. That's pretty impressive. Most importantly, Austin helped me out, Austin gave me frank and helpful advice to pick the right computer for what I need, save me money, and get me all geared up with appropriate AppleCare to make sure that I'm good to go for the next three years. This is really just a shout out for Austin who should get some type of a raise if it all possible, or a bonus, or a free something, Right!? Shout out to Austin!! read more

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It don't do you no good to book a appointment here, the staff here will still skip you the manager will not help you it's like you in a circus watching nothing but animals read more

I called in advance looking for a cable and was told Yes we have that item in stock in the store. i drive there only to be told No we don't stock that item. kinda pissed me off. i wont go back there. read more

I was honestly going to give this Apple Store a 1-star review because the wait to buy a phone was absolutely ridiculous, but Andrew "Drew" made up for it. He was so friendly and helpful and explained everything so well to my mom in Spanish. The only reason why I didn't give it a 5-star review was because one of the girls checking people in was a little rude when I went to go check on my turn. Other than that, Drew earned this review 3 more stars for sure. Thanks, Drew! read more

A family member that lives far from me gifted me a gadget from Apple, and set up in store pickup for me at this location. I haven't been to the Apple store in about a year, so all of their new policies, procedures and health precautions are all new to me. This location is inside of the mall (not too far in, if you're anxious about staying safe). There was a line dedicated entirely to pre-paid online store pickup orders. I received texts and emails informing me of my order, with a link to save the pickup bar code to my Apple wallet. I walked up to the store and they pointed me to the line for store pickups, which luckily is a different line than to enter the store and browse. The line was pretty long and intimidating, but luckily it went pretty fast. While waiting in line, a security guard went down the line, taking everyone's temperature and shortly after, an Apple team member came down the line confirming pickups. His name was Justin and he was super cool (he has blue hair!)! We chatted for a bit and he made sure my pickup went quickly and smoothly. We just cracked jokes and talked about Star Wars, and before I knew it, a lovely lady walked out with my package. Thank you Justin for making my pickup super fun and easy despite my massive dislike for going to the mall! read more

Apple - My online order pickup in my cute lil Apple bag! - Computers Near Me - Cerritos, California

Got the charger I needed quick and painlessly. Asked about the demo for the headset and they quickly had it set up. It was a Friday tho so a little slower today. Brian helped me during the demo and was chill and informative! Thanks Brian! Will be back! read more

terrible service waited 1 hour still didn't get help very rude . i will never return

Amazing service js got my iPad ,my brothers iPad and an Apple watch from there ! Very helpful team !

I've been a fan of Apple phones since the 3GS, but my experience at the Los Cerritos Mall Apple Store was far from great. The store is extremely disorganized, and the 'geniuses' seem more focused on projecting an air of superiority than actually helping customers. Some act like they run the company, which is just bizarre. A little humility and professionalism would go a long way. After wasting too much time, I left and got my issue resolved more quickly and efficiently with Apple Support over the phone--no hassle, no pretension. Sadly, this store doesn't live up to the standard Apple is known for. 2/5 stars. read more

I went to the store to get help retrieving my iPad password. The technician there asked me that he has to wipe everything on it if it's ok . I said yes everything on it is on my Mac and my iPhone which is on iCloud anyway. He tried to help me or he seemed to try. Then he told me that my iPad has a hardware problem and is old so he couldn't help me. I told him but it was working before I changed my password couple months ago and I just couldn't remember it. He said no sorry. Do I left the Cerritos Apple store very disappointed. When I got home, I explained what happened at the Cerritos Apple Store to my son and what the technician there had told me that he wasn't able to fix the problem. My son said he'll try. So he followed the directions online and he was able to wipe it and make it work. It's upsetting that the store's employee didn't want to take the time to help. read more

Gabby was so helpful and friendly my experience couldn't have been more pleasant. Long time Apple customer but it's been a while since I've had an iPhone as my daily driver and I decided to go all in with the iPhone 14 Pro. Her coworker even hooked up my Bellini UltraGlass and it was flawless. Thanks for the kindness and enthusiasm you and the staff showed will definitely be back. read more

Okay so last Monday I purchase an ipad pro 12.9 online and did a store pick up. Unboxed it on Friday then I saw a scratch on the screen (see the first image). So then I went to apple same day (friday) to return it and get a new one and unboxed it today (Saturday), there is a 3 scratch on the back see (2-4 image). Isn't it frustrating that you have to go back and forth, especially since the gas is so expensive? read more

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