No standardized process across locations. Employees providing different information, stipulations…read morenot listed anywhere on company website. Return phone calls nonexistent from district office.

This is one of the worst companies to do business with. From today's experience, I was planning to…read moreclose out my account and remove any items from my storage bin. I drove up to the gate to input my key code and it said "access denied." Thinking maybe my key code was incorrectly dialed in. I tried again and the same thing happened. Ok then, let me go into the office and see what's up. I gave the peoples my name to look up my account, and I forgot the exact date I started with them. Today's the 30th, they told me I was ONE DAY LATE from paying my bill, so they mentioned they put a padlock on my storage unit. Then up to this point, everything is all good. This is the dialogue. "Ma'am, I'm going to close out my account today. I don't think there's anything in the unit but wanted to double check and recover my lock." "Sir, well since you are a day late, we locked up your storage unit. We can PRORATE you a price for a day, so you can grab your items." I'm thinking to myself, are you serious, 'PRORATE You a Price.' They also Had to mentioned that if I left any items in the unit they will charge for cleaning it out. Shaking my head at all this nonsense, for one day. So it's totally my fault not coming beforehand and I get that, but the principle of the One Day is driving me crazy. Just be aware, also the Prorated Price was $5 for one day. I recovered my lock and in the unit was only a folded up moving box. If they wanted $5 they could of just asked me for it instead of this nonsense. Lesson of today, "Don't be ONE Day Late or You'll pay A Prorated Fee.' Guaranteed!!!

Unreasonable pricing model and poor customer care. Ocean Storage has raised rates on my unit about…read morethree times since I joined, and management refuses to be reasonable or accommodate long-term tenants when issues arise. Save yourself the stress and find a storage facility that values customer loyalty.

Amazing customer service, but more importantly, unbeatable rates! I was offered an amazing rate…read morewith the first month free! Since the building is also new, it is kept in really good shape and is very clean! They also offered me to use their move in vehicle for free!

John and Darrin are two of the friendliest men you'll meet. I made a reservation online for a unit,…read morethe next morning Darrin called me to let me know that the unit was first come first served and because it was the last unit of that particular size to come in as soon as I could. I told him I would be there as soon as I got off work. I showed up and it just so happened that someone before me was interested in the same size. I was so very grateful when John had mentioned that he knew I was coming in and saved it for me. I really appreciate all their efforts to assist me and their friendly customer service. The location is perfect for me and I will have to say that the grounds are very well kept and the building itself looks very nice :)

This storage facility I used for 15 months. The office manager at the time was McKenzie ( this was…read moreFeb 2017-May 2018). She was fantastic. Very courteous and professional. I have referred people to them. They are centrally located and the place is exceptionally clean. There is a security gate to access the storage spaces and you're given a padlock to use for your unit. I highly recommend Extra Space Storage.

Love the fact you can do everything online! Entering and exiting the facility via app! No need…read morefor human interaction lol. Great place for storing your belongings, boats, cars...etc. Price seems reasonable. Easy way in and easy way out. This location has 2 separate areas. One right across from each other. Didn't realize that until we tried to enter through one gate thinking the app wasn't open. Just double check and make sure you're at the right one.

Notified property manager 1st week of June it would be my last month. Went to unit to sort the…read moregood from the trash and took the good along with my lock leaving the trash to pick up the following week. Despite receiving an e mail stating no lock would be put on it I returned to see a lock on it preventing me from removing the trash. Ive been told I have to keep the unit and continue to pay. I have relocated to another state for the military and will not be paying for july. Now I have a bill due for Aug as well. I have rented several units in my life as I move frequently and this is the worst experience I've ever had. Property manager says basically nothing she can do it's on corporate. CLOSE MY ACCOUNT IMMEDIATLY OR I WILL DO MY PART TO SEE THIS FACILITY IS BLACKLISTED. it's not my problem if I planed to have unit clear by end of month and management took it upon themselves to break policy and place a lock on the unit in order to get some extra money from a customer. Horrible experience!

Great veteran owned business. Definitely where you want to park if you're cruising out of Norfolk…read moreVA!

If your time is more valuable than money, this is your place. We waited over 90 minutes to get…read moreshuttle to and from port each way. Waited in a Hot parking garage on the way and in the sun on the way back. I would pay the extra $20-$30 for week long parking closer to the ship then wait in long lines again. The parking facility is also a 20 minute shuttle ride each way. Never again will I start and end my cruise in long lines.

So it's that time of year for college students to pack up forms and apartments and go home for the…read moresummer or go home permanently and find a job. The storage facilities are jam packed and this facility had 1 unit pop up after fulfilling the wait list they had for months! It was meant for us! Stephanie, the property manager, was wonderful to work with and very informative. She made this process EZ!!

I called Clark's in a panic. My mover from Florida to Chesapeake VA notified me they could not…read morestore my furniture as planned in my contract and I had less than a month to provide a delivery address. I was months away from the available date of my new place. Their knowledgeable staff worked with me and the mover to coordinate the delivery to Clark's dock for storage there. This was not a normal move, the original mover transferred my contract to a different mover who then carried my goods around on his truck for weeks before arriving in Chesapeake. Clark's staff supervised the unloading, inspection and repacking of my furniture, providing me with the inspection report and packing list. When I was ready for my delivery, it was scheduled quickly, they arrived on time with three movers who unloaded and set up all my furniture in just a few hours. Everyone at Clark's went out of their way to help me; their pricing was fair, staff at all levels is skilled and courteous, and they work as a team.

If you want your personal property smashed, broken, missing this company is the perfect choice…read more Our new couch's leg was broken off, dresser drawer smashed in, our $2000 paddle board was dropped from the top of the semi onto asphalt... when I confronted the employee he stated, "its no big deal that's a high value item, insurance will fix it". I had a $1500 professional Kimball office desk completely smashed and broken. Any extra pieces or parts the employees literally just tossed them into the SEMI instead of putting them in boxes and labeling them. I had to go out and pick up all the smaller little pieces/ furniture parts/ screws/ other odds and ends off the semi floor. Consequently I am missing all types of items ranging from Paddle Board fins to stereo equipment. Now lets talk about delivery... I'm not sure if this company hired a outside 3rd party or not. But I know they paid the workers cash at the end of the day so you know that was properly taxed, all insurance requirements were met and the employees were properly vetted. FUN NOTE... The driver showed up with some random woman who was not affiliated with the company. She was not an employee and had no business being at my house. However, she disappeared into the house for about 1/2 hr I was told to use the restroom while the the truck was being unloaded. I'm not aware of anything in the restroom that takes 1/2 hr. When I asked the driver who she was i.e. wife, girlfriend ect.. he stated it wasn't his wife or girlfriend. I dropped the conversation at that point and I still have no clue who this random woman was that was brought to my house and went in my house un-escorted, un-invited. The off load was supposed to start at 0800. The workers showed up at 1230. Not bad only 4 1/2 hrs late. Well now its hot out. We have nice leather furniture. The workers asked me to supply them with beverages to drink which I thought was very presumptuous. We had water in the house but apparently that wasn't good enough. But worse then that.... The workers were completely coated in sweat as you would expect on a 90+ degree day. I went in the house and found them sitting in our leather furniture completely soaked in sweat. They got up and there was literally pools of body fluids on the furniture. ABSOLUTELY DISGUSTING! Random strangers bodily fluids on my furniture.... So the office was upstairs...we have books and and other office related stuff that needed to be hauled upstairs. So the workers tried their best to hide anything heavy in other locations in the house so they didn't have to haul anything upstairs. They would leave boxes in the garage with the label facing the wall or other locations using the same tactic. Consequently the workers hid boxes, and intentionally put items in locations they were not supposed to be simply because they didn't want to haul them up the stairs. So once the movers left I realized that literally nothing that was heavy was in the location it was supposed to be in. Around 6:30 at night the last box was unloaded from the Semi. The driver then told me that I had to sign the paperwork stating that the driver and crew fully un-packed me and hauled off the boxes. I initially refused to sign the paperwork saying this as it was not true. Nothing was un-packed, nothing was put back together. The beds were in pieces and yet the driver was telling me that I had to sign a paper saying that they had done all this work they clearly did not do. I argued with the driver that it was a lie and they infact had not done any of the before mentioned work. He then stated that he wasn't going to get paid if I didn't and it would be all my fault and he needs to make a living as well ect ect ect... so under duress I signed the papers. End result..... Now I am getting to deal with the insurance companies to "fix"/Replace all of the missing and broken items. This can take upwards of 60 days. So I have a pile of broken furniture and miscellaneous items preventing me from using my garage. Horrible move, horrible experience, I would not recommend this company.

Clean, reasonable, friendly, and professional staff. The facility location is convenient.read more

Jessica and Kimberly were absolutely amazing and extremely helpful! I would 100% recommend using…read morethis storage unit. Very clean and organized!