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    Prime Storage

    5.0 (1 review)
    Closed 10:00 am - 4:00 pm

    Services - Prime Storage

    Self storage

    Vehicle storage

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    2 years ago

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    Two Men and a Truck Moving and Storage - Bar cabinet wheels broken

    Two Men and a Truck Moving and Storage

    (43 reviews)

    I had an extremely disappointing and frustrating experience with Two Men and a Truck…read more During my move, the crew pulled my dresser away from the wall without using a dolly or having a second person assist. As a result, they broke the dresser. When they showed it to me, they immediately claimed that it had already been broken and previously glued back together -- which is completely untrue. The dresser had never been broken before. They are now trying to say the glue and screws show it was previously repaired, which is false. The damage happened during their handling. They then had me sign a form, telling me I was just acknowledging that they took photos and were starting a damage claim. I later realized the form was not what they represented it to be. I feel I was misled into signing something under false pretenses. In addition to the dresser, they dented my washer during transport and caused frame damage. Instead of properly addressing the issue, they repeatedly punched the washer in an attempt to push the dent out. They are now refusing to repair or properly fix that damage. The problems did not stop there. They removed doors from their hinges and failed to reinstall them properly. Some doors now will not go back on the hinges at all, and others were damaged during removal. They also scratched multiple walls throughout the home. Overall, this experience was careless, unprofessional, and handled dishonestly when it came to accepting responsibility. I would strongly caution anyone considering using this company.

    Unfortunately this has been an AWFUL experience! Many of my items were damaged - TV, electric…read morefireplace tv stand, coffee table, bar cabinet wheels, along with tears and scuff/dirt marks on my couch and mattress and multiple glasses broken. I'm not fully unpacked but the more I unpack, the more I am discovering. The two guys COMPLETELY mishandled my belongings. There was a claimed filed and the manager Ashley unprofessionally bullied me into accepting a fraction of what my items cost, it's not even enough to replace only my tv. She said that the claims department wouldn't give me much of anything, but this was all she could do. I've called multiple times to get this resolved, haven't heard back from the GM... they're trying to get away with this and it's not right. It's not fair! DO NOT TRUST THESE PEOPLE WITH YOUR THINGS.

    Public Storage

    Public Storage

    (36 reviews)

    STAY AWAY FROM THIS PLACE LIKE THE PLAGUE!!! My elderly mother on a fixed income rented a unit here…read morefor an advertised price of $180/month. On Jan 1st, they informed her that her rate was going up to $231/month. So we decided to buy a shed on our property to store her stuff. It was then Terri, who is the most vile and disrespectful person I've ever encountered, told my elderly mother to get everything, including trash, out by the end of the month or they were going to continue billing her whether she stayed with the unit or not. So when I went to clean the last of the trash out, I inquired with Terri if there was an available dumpster. She then states that I was trespassing on HER property because I "didn't enter a gate code, and followed one of [her] customers in." Aside from that, when we first got the unit, it was in such bad shape. Absolutely filthy, infested with bugs and vermin, some of the units have people living in them (how they can do that, I don't know why, but God bless 'em). This place is absolutely deplorable, and as for Terri, I don't know what happened to her in her life to make her such a toxic, miserable, and disrespectful person, but I believe she's on some heavy drugs for the way she acts and looks. STAY AWAY FROM THIS STORAGE PLACE LIKE YOUR LIFE DEPENDS ON IT!!!!

    I needed to rent storage space near my office and quick. I got to PS on S. Independence and ran…read moreinto probably the best customer service in my life. She directed me to options, fair pricing options, gave me a free month and worked swiftly with my corporate accounting group in Maryland to get the account set up. Terri is an awesome example of who you'd want to work with when jumping through the hurdles involved in understanding and working through a storage unit lease. You could tell she could probably help run an airline where customers are always chaotic. She is cool headed and walked me fairly quickly through our temp storage process. A "keeper"! If we have any openings soon I might have to see if she wants to try something different. Sorry Public Storage, but she's that good.

    Prime Storage - selfstorage - Updated May 2026

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